HP nx7000 HP and Compaq Notebook PC Series - Maintenance and Service Guide
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- HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000 Document Part Number: 325388-002 October 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 2
for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000 Second Edition October 2003 First Edition July 2003 Document Part Number: 325388-002 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 3
Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Troubleshooting Flowcharts 2-7 3 Illustrated Parts Catalog 3.1 Serial Number Location 3-1 3.2 Notebook Major Components Covers Kit Components . . . . 3-13 3.6 Mass Storage Devices 3-14 3.7 Miscellaneous 3-15 Maintenance and Service Guide iii - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 4
Service Considerations 4-2 Plastic Parts 4-2 Cables and Connectors 4-2 4.3 Preventing Damage to Removable Drives Notebook Feet 5-8 5.5 Memory Expansion Board 5-9 5.6 Mini PCI Communications Board 5-11 5.7 RTC Battery 5-13 5.8 Optical Drive 5-14 5.9 Keyboard iv Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 5
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set B-1 General Requirements B-1 Country-Specific Requirements B-2 C Screw Listing Index Maintenance and Service Guide v - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 6
-bit architecture, industry-leading ATI MOBILITY RADEON Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. HP Pavilion Widescreen Notebook zt3000, HP Compaq Business Notebook nx7000, and Compaq Presario Widescreen Notebook PC X1000 Maintenance and Service Guide 1-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 7
.4 in 5 Hard drive size 80 = 80 GB 60 = 60 GB 40 = 40 GB 6 Optical drive designator C = CD-ROM D = DVD-ROM Y = DVD+RW W = DVD/CD-RW combo drive 7 Integrated communication/ wireless device C = combination LAN/modem b = 802.11b i = 802.11b + Bluetooth® 1-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 8
Pro 10 SKU# Table 1-2 HP Pavilion zt3000 Models All HP Compaq nx7000 models feature: ■ TouchPad pointing device ■ 8-cell, 4.4-wH lithium ion (Li-Ion) battery pack ■ 1-year warranty on parts and labor V P 170 Y5 60 Y Ci 51 P Australia/New Zealand DR244A ABG Maintenance and Service Guide 1-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 9
Product Description Table 1-2 HP Pavilion zt3000 Models (Continued) V P 160 Y5 60 W Ci 51 P Korea DR247A AB1 V P 160 Y5 40 W Cb 25 H Asia Pacific DR254A UUF Taiwan Netherlands Saudi Arabia Spain United Kingdom DP783E ABH DP779E ABV DP779E ABE DP779E ABU 1-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 10
Product Description Table 1-2 HP Pavilion zt3000 Models (Continued) V P 150 W5 40 W Cb 25 H Asia Pacific DR259A UUF V P 140 W5 80 Y Cb 51 P Latin America DR205A W5 40 W Cn 25 P Australia/New Zealand DR242A ABG V P 140 W5 40 D Cb 25 H Taiwan DR251A AB0 Maintenance and Service Guide 1-5 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 11
Product Description Table 1-3 HP Compaq nx7000 Models All HP Compaq nx7000 models feature: ■ TouchPad pointing device ■ 8-cell, 4.4-wH Li-Ion battery pack ■ 1-year warranty on parts and labor C P 160 Y5 80 W Cb 51 P Korea DM942A AB8 DG706A ABU DR752P AKL 1-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 12
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 160 W5 60 W Cb 51 P Asia Pacific Brazil French Canada DM945A UUF and DL855A Kong DS304P AB5 C P 150 Y5 40 W Cb 25 P Australia DR762P ABG C P 150 Y5 40 W Ci 51 H Europe DJ223S ABB Maintenance and Service Guide 1-7 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 13
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 150 Y5 40 W Ci 51 P Belgium Czech Republic Denmark Europe France Germany Greece Hungary Israel C P 150 W5 80 W Cb 25 P Asia Pacific DM943A UUF C P 150 W5 60 W Cb 25 H Taiwan DR747P AB0 1-8 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 14
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 150 W5 60 W Cb 25 P People's Republic of China DS302P AB2 Taiwan DR746P AB0 C P 150 W5 40 C P 140 Y5 40 D Cb 25 P Australia DR761P ABG C P 140 Y5 30 W Cb 25 H Hong Kong DR755P AB5 Maintenance and Service Guide 1-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 15
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 140 W5 60 W Cb 51 H Sweden DJ200S AK8 C P 140 W5 60 W Cb 25 H Asia Pacific DR750P AB0 C P 140 W5 40 W Cb 25 P Thailand DM433A AKL C P 140 W5 40 W Ci 51 H Germany DJ202S ABD 1-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 16
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 140 W5 40 W Ci 25 P Belgium Czech Republic Denmark Europe France Germany Greece Hungary ABG DM938A AB1 DL837A AB2 and DM438A AB2 Taiwan Thailand DR744P AB0 and DR751P AB0 DM438A AKL Maintenance and Service Guide 1-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 17
Product Description Table 1-3 HP Compaq nx7000 Models (Continued) C P 140 W5 40 C Cb 25 P Asia Pacific DR850P UUF Korea DM937A AB1 C P 140 W5 30 D Cb 25 DL851A UUF Hong Kong DL851A AB5 C P 130 W5 40 C Cb 25 P Asia Pacific DR852P UUF Korea DM935A AB1 1-12 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 18
All Compaq Presario X1000 models feature: ■ TouchPad pointing device ■ 8-cell, 4.4-wH Li-Ion battery pack ■ 1-year warranty on parts and labor X1094 P 160 Y5 80 Y Cb 51 H Australia/New Zealand DR824A ABG Kong DR269A AB5 Korea DR277A UUF DN606A AB1 DR269A AB1 Maintenance and Service Guide 1-13 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 19
DN627A UUF X1015 P 150 Y5 80 Y Cb 10 H United States DN624A ABA X1086 P 150 Y5 80 Y Cb 51 H Hong Kong DR282A AB5 1-14 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 20
H Hong Kong DN611A AB5 X1020 P 150 W5 60 Y Cb 51 H The Netherlands DM416A ABH X1088 P 150 W5 60 W Cb 51 H Taiwan DR284A AB0 Maintenance and Service Guide 1-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 21
X1020 P 140 Y5 80 Y Cb 10 P United States DK572A ABA X1063 P 140 Y5 60 W Cb 25 H People's Republic of China DN623A AB2 1-16 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 22
Canada DL857A ABC X1007 P 140 W5 60 W Cb 51 H Sweden/Finland DL964A AK8 X1001 P 140 W5 60 W Cb 51 H United States DK575A ABA Maintenance and Service Guide 1-17 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 23
Pacific DN622A UUF X1030 P 140 W5 40 W Cb 51 H United States DM773A ABA X1012 P 140 W5 40 W Cb 51 H France DL965A ABF 1-18 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 24
China DN612A AB2 X1072 P 140 W5 30 W Cb 25 H Hong Kong DR268A AB5 X1021 P 130 Y5 40 D Cb 25 H Asia Pacific DN582A UUF Maintenance and Service Guide 1-19 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 25
DL681A ABZ DL858A ABM The Netherlands Portugal Spain Sweden/Finland United Kingdom DL681A ABH DL681A AB9 DL681A ABE DL681A AK8 DL681A ABU 1-20 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 26
C Cb 25 H Korea DN601A AB1 X1026 P 130 W5 40 C Cb 25 H Asia Pacific DN587A UUF Thailand Australia/New Zealand DN587A ABG DN587A AKL Maintenance and Service Guide 1-21 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 27
high-capacity hard drive, varying Support for one Type II PC Card slot with support for both 32-bit (CardBus) and 16-bit PC Cards ■ External 65-watt AC adapter with power cord ■ 8-cell Li-Ion battery pack ■ Harman/Kardon speakers (HP Pavilion zt3000 models only) 1-22 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 28
Product Description ■ JBL Pro speakers (HP Compaq nx7000 and Compaq Presario X1000 models only) ■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW combo drive ❏ 8X Max DVD-RW drive ❏ 24X Max CD-ROM drive ■ Connectors for: ❏ Microphone ❏ Stereo speaker/headphone ❏ Infrared ❏ DC power ❏ - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 29
"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert the battery pack at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1-24 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 30
management features that extend battery operating time and conserve power. The notebook supports the following power management Battery calibration ■ Lid switch Standby/resume ■ Power/Standby button ■ Advanced Configuration and Power Management (ACP) compliance Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 31
Product Description 1.5 External Components The external components on the front and left-side of the notebook are shown in the following illustration and described in Table 1-5. Front and Left-Side Components 1-26 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 32
an optional PC Card from the PC Card slot. Optical drive Supports an optical disc. SD (Secure Digital) Memory Card slot Supports SD Cards and MultiMediaCards. Microphone jack Connects an optional monaural an optional internal wireless device on or off. Maintenance and Service Guide 1-27 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 33
Function 1 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. 2 Power connector Connects an AC adapter cable. 1-28 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 34
Vents (2) Allow airflow to cool internal components. Ä To prevent overheating, use the notebook only on hard surfaces which cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, 1394 device such as a camcorder or digital camera. Maintenance and Service Guide 1-29 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 35
Product Description The notebook keyboard components are shown in the following illustration and described in Table 1-7. Keyboard Components 1-30 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 36
pointer. Windows logo key Display the Windows Start menu. Fn key Executes frequently used system functions when pressed in combination with another key. Maintenance and Service Guide 1-31 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 37
. ■ On, briefly press to initiate Hibernation. ■ In Standby, briefly press to resume from Standby. ■ In Hibernation, briefly press to restore from Hibernation. 1-32 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 38
buttons on an external mouse. TouchPad Moves the pointer and selects or activates items on the screen. TouchPad light On: TouchPad is enabled. Maintenance and Service Guide 1-33 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 39
prevent overheating, do not obstruct the vent. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow. 2 RTC battery compartment Contains the RTC battery. 1-34 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 40
Holds the internal hard drive. Battery bay Holds the battery pack. Battery pack release latch Releases a battery pack from the battery bay. Memory expansion compartment Contains one memory slot for an optional 128-, 256-, 512-, or 1024-MB memory module. Maintenance and Service Guide 1-35 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 41
Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive power management/battery conservation configurations, battery fast charging, - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 42
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. utility includes settings that are not available in Microsoft® Windows®. Maintenance and Service Guide 2-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 43
utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is not necessary to 4. When you are prompted to confirm your action, press F10. 2-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 44
Troubleshooting Selecting from the File Menu Select Table 2-1 File Menu To Do This System Information Save to Floppy ■ View identification information about the notebook, a port replicator, and any battery packs in the system. ■ View specification information about the processor, memory and - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 45
Troubleshooting Selecting from the Security Menu Select Table 2-2 Security Menu To Do This Administrator Password Enter, the CD-ROM field. System IDs Enter identification numbers for the notebook, a port replicator, and all battery packs in the system. 2-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 46
Troubleshooting Selecting from the Advanced Menu Select Table 2-3 Advanced Menu To Do This Language Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 47
Troubleshooting Select Table 2-3 Advanced Menu (Continued) To Do the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical port replicators that use NTSC, PAL, or PAL-M. 2-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 48
, part 1 No OS loading from hard drive, part 2 No OS loading from hard drive, part 3 No OS loading from CD- or DVD-ROM drive No audio, part 1 No audio, part 2 Nonfunctioning device Nonfunctioning keyboard Nonfunctioning pointing device No network or modem connection Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 49
Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to Flowchart 2.2, No Power. N No OS Loading. Go to Flowchart 2.15, No Audio. N All drives working? Y Go to Flowchart 2.17, Nonfunctioning Device. N Go to Modem. End 2-8 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 50
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from port replicator (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to Flowchart 2.3, No Power, Part Port Replicator. Maintenance and Service Guide 2-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 51
battery socket and clean if necessary. Y Power on? N Done Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to Flowchart 2.4, No Power, Part 3. Done 2-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 52
Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in external AC adapter. Internal Go to Flowchart 2.5, No Power, Part 4. N Power on? Y Done Done Maintenance and Service Guide 2-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 53
Troubleshooting Flowchart 2.5-No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open notebook. Y Loose or damaged parts? N Reseat loose components and boards, and replace damaged items. Close as a set to prevent shorting out among components. 2-12 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 54
Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Stand-alone or port replicator? Port Replicator Go to Flowchart 2.7, No Video, Part 2. *NOTE: To change from Try another display. Internal and external video OK? Y Replace system board. Done Done Maintenance and Service Guide 2-13 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 55
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from port replicator, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in Flowchart 2.6, No Video, Part and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 56
Troubleshooting Flowchart 2.8-Nonfunctioning Port Replicator ( Y Port replicator operating? N Remove notebook, reseat all internal parts, and replace any damaged items in port replicator. Done Reinstall notebook 4. Switch box 5. Port replicator motor mechanism Maintenance and Service Guide 2-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 57
Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in port replicator and power outlet. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading, - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 58
? N Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Reseat external hard drive. Y OS loading? N N Boot from CD? Y Check the Setup utility for correct booting order. N Boot from hard drive? Y Done Go to Flowchart 2.17, Nonfunctioning Device. Done Maintenance and Service Guide 2-17 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 59
format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable Y C:\ prompt. Notebook booted? N Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. Load OS using System Restore CD (if applicable). 2-18 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 60
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. N System files on hard drive? Y Install OS and reboot. Y Virus on hard drive? N Run SCANDISK and check for bad sectors. N Can bad sectors be fixed? Y Clean - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 61
Troubleshooting Flowchart 2.13-No OS Loading, CD- or DVD-ROM Drive Y N No OS loading from Disc CD- or in drive? DVD-ROM Drive. N Bootable disc in drive CD or DVD? N Done Y Reseat drive. Boots from CD or DVD? N N "Clearing a Password," for instructions. Correct boot order using the - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 62
Troubleshooting Flowchart 2.14-No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N Y Notebook in port replicator (if applicable)? N Go to Flowchart 2.16, No Audio, Part 2. Undock N Internal audio? Y Go to Flowchart 2.16, No Audio, Part and Service Guide 2-21 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 63
Troubleshooting Flowchart 2.15-No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? . 2. Replace audio board (if applicable). 3. Replace system board. 2-22 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 64
Troubleshooting Flowchart 2.16-Nonfunctioning Device Nonfunctioning device. Reseat Replace hard drive. Fix or replace broken item. Go to Flowchart 2.9, No OS Loading. N Device boots properly? Y Done Replace NIC. If integrated NIC, replace system board. Done Maintenance and Service Guide 2- - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 65
Troubleshooting Flowchart 2.17-Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-24 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 66
Troubleshooting Flowchart 2.18-Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-25 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 67
Troubleshooting Flowchart 2.19-No Network/Modem Connection No network or modem connection. N Network or modem jack active? Y Replace jack or have jack . Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-26 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 68
parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 69
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 70
Pavilion zt3000 notebooks 350130-001 Contains parts with carbon finish for use with HP Compaq nx7000 notebooks 338133-001 Contains parts with silver finish for use with Compaq Presario X1000 notebooks 337009-001 Include: Switch cover PC Card slot space saver Docking connector cover Hard drive - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 71
Illustrated Parts Catalog Notebook Major Components 3-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 72
Description Spare Part Number covers with cable For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq Presario drives 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM drive 24X Max CD-ROM drive 336987-001 336986-001 336985-001 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 73
Illustrated Parts Catalog Notebook Major Components 3-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 74
Spare Part Number 8 VGA board shield (includes thermal pads) 337013-001 9 VGA boards (include thermal pads) For use with HP Pavilion zt3000 notebooks ATI MOBILITY RADEON 9200 with 64-MB video memory ATI -001 15 SD Card slot board with cable 336963-001 Maintenance and Service Guide 3-7 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 75
Illustrated Parts Catalog Notebook Major Components 3-8 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 76
Memory expansion boards 1024 MB DDR 512 MB DDR 256 MB DDR 128 MB DDR 339099-001 336998-001 336997-001 336996-001 19 Hard drives (hard drive cover, shield, and connector included with hard drive cable 336999-001 21 Battery pack, 8-cell, 4.4-wH 336962-001 Maintenance and Service Guide 3-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 77
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components 3-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 78
(contains parts with silver finish for use with Compaq Presario X1000 notebooks) Item Description 1 Switch cover 2 PC Card slot space saver 3 Docking connector cover 4 Notebook feet (7) 5 Hard drive cover 6 Hard drive shield 7 Hard drive connector Maintenance and Service Guide 3-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 79
Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 336973-001 Item Description 1 SD Card slot board cable 2 Speaker cover cable 3 Modem cable 3-12 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 80
Components Miscellaneous Doors/Covers Kit Components Table 3-4 Miscellaneous Doors/Covers Kit Components Spare Part Number 336984-001 Item Description 1 RTC battery 2 RTC battery cover 3 Memory expansion compartment cover 4 Mini PCI compartment cover Maintenance and Service Guide 3-13 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 81
-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) USB diskette drive (not illustrated) Spare Part Number 336987-001 336986-001 336985-001 345588-001 350082-001 336992-001 336991-001 336990-001 336989-001 350081-001 336988-001 3-14 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 82
Miscellaneous (not illustrated) Spare Part Information Spare Part Number AC adapter 338136-001 Logo Kits For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 notebooks For use -071 350055-111 350055-AB1 350055-281 350055-031 350055-001 Maintenance and Service Guide 3-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 83
Table 3-6 Miscellaneous (not illustrated) Spare Part Information (Continued) Spare Part Number Power cords For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks screw ■ Phillips M2.5×3.5 screw ■ Phillips M2.5×3.0 screw ■ Phillips M2.0×3.0 screw 3-16 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 84
Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide 4-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 85
Service parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 86
, such as monitors or speakers. ■ Avoid exposing a drive to temperature extremes or liquids. ■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package, "Fragile: Handle With Care." Maintenance and Service Guide 4-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 87
electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 88
reusable electrostatic-sensitive parts from assemblies in properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ aids and Styrofoam. ■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 89
foam ■ Conductive tabletop workstations with ground cords of one megohm resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or boxes 4-6 Maintenance and - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 90
4-2 Static-Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Maintenance and Service Guide 4-7 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 91
removal and replacement procedures. There are 50 Phillips screws, in nine different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 92
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 93
Battery pack 0 Hard drive 2 Hard drive cover and shield 4 5.4 Notebook feet 0 5.5 Memory expansion board 1 5.6 Mini PCI communications board 1 5.7 RTC battery 0 5.8 Optical drive shield 2 5.20 Modem board and cable 0 5.21 System board 1 Maintenance and Service Guide 5-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 94
the notebook. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. 4. Remove the battery pack by following these steps: Spare Part Number Information Battery pack, 8-cell, 4.4-wH 336962-001 a. Turn the notebook upside down, with the rear panel facing you - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 95
latch to the right. The front edge of the battery pack releases from the notebook. c. Lift the front edge of the battery pack up and swing it back 2. Removing the Battery Pack d. Remove the battery pack. Reverse the above procedure to install the battery pack. Maintenance and Service Guide 5-5 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 96
the front facing you. b. Remove the two PM2.5×9.5 screws 1 that secure the hard drive to the notebook. c. Use the notch 2 on the hard drive cover to lift the rear edge of the hard drive up and swing it forward 3. Removing the Hard Drive d. Remove the hard drive. 5-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 97
Plastics Kits, spare part number 350130-001 for HP Pavilion zt3000 models, spare part number 338133-001 for HP Compaq nx7000 models, and spare part number 337009-001 for Compaq Presario X1000 models. Reverse the above procedure to install the hard drive. Maintenance and Service Guide 5-7 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 98
HP Pavilion zt3000 models, spare part number 338133-001 for HP Compaq nx7000 models, and spare part number 337009-001 for Compaq Presario X1000 models. The notebook feet attach to the base enclosure as indicated in the following illustration. Replacing the Notebook Feet 5-8 Maintenance and Service - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 99
notebook. 4. Lift the front edge of the cover up 2 and swing it back. Removing the Memory Expansion Compartment Cover 5. Remove the cover. ✎ The memory expansion compartment cover is included in the Miscellaneous Doors/Covers Kit, spare part number 336984-001. Maintenance and Service Guide 5-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 100
1 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle. 7. Pull the board away from the socket at a 45-degree angle 2. Removing the Memory Expansion Board Reverse the above procedure to install a memory expansion board. 5-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 101
Removal and Replacement Procedures 5.6 Mini PCI Communications Board Spare Part Number Information Mini PCI 802.11b wireless LAN (ROW) Mini PCI 802. ✎ The Mini PCI compartment cover is included in the Miscellaneous Doors/Covers Kit, spare part number 336984-001. Maintenance and Service Guide 5-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 102
antenna terminal (marked "AUX") and the shorter cable should be connected to the right terminal (marked "MAIN"). 7. Spread the retaining tabs 2 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle. 8. Pull the board away from the socket at a 45-degree angle - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 103
the notch 1 on the front edge of the RTC battery cover and separate the front edge of the cover from the notebook. 4. Remove the RTC battery from the socket on the system board 2. Removing the RTC battery Reverse the above procedure to install an RTC battery. Maintenance and Service Guide 5-13 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 104
the notebook. 4. Insert a slender tool into the slot in the hard drive bay and push to the right to disengage the optical drive from the notebook 2. Removing the Optical Drive 5. Remove the optical drive. Reverse the above procedure to install an optical drive. 5-14 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 105
Australia Belgium Denmark France Germany Greece Hong Kong International Italy Korea Latin America Spare Part Number Information 337016-371 337016-011 337016-181 337016-081 337016-051 337016-041 the keyboard to the base enclosure. Removing the Keyboard Screws Maintenance and Service Guide 5-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 106
Removal and Replacement Procedures 4. Turn the notebook right-side up with the front facing you. 5. Open the notebook. 6. Slide the four notches on the top edge of the keyboard toward you. Releasing the Keyboard 5-16 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 107
. Reverse the above procedure to install the keyboard. After the keyboard is removed, the internal memory expansion board connector is accessible. Refer to the "Memory Expansion Board" section for instructions on removing the internal memory expansion board. Maintenance and Service Guide 5-17 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 108
in the Miscellaneous Plastics Kits, spare part number 350130-001 for HP Pavilion zt3000 models, spare part number 338133-001 for HP Compaq nx7000 models, and spare part number 337009-001 for Compaq Presario Reverse the above procedure to install the switch cover. 5-18 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 109
Replacement Procedures 5.11 Speaker Cover Spare Part Number Information Speaker cover with cable For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq Presario X1000 the speaker cover to the notebook. Removing the Speaker Cover Screws Maintenance and Service Guide 5-19 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 110
disengage it from the notebook. 8. Remove the speaker cover. Removing the Speaker Cover Reverse the above procedure to install the speaker cover. 5-20 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 111
Information Fan 336993-001 The fan is also included with the heat sink, spare part number 337000-001. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.9). 3. the Fan Reverse the above procedure to install the fan. Maintenance and Service Guide 5-21 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 112
Removal and Replacement Procedures 5.13 Heat Sink Spare Part Number Information Heat sink with fan Thermal pad 337000-001 337001-001 1. Prepare the notebook for disassembly (Section 5.3) and heat sink out of the notebook at an angle 3. Removing the Heat Sink 5-22 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 113
grease to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink. Maintenance and Service Guide 5-23 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 114
Removal and Replacement Procedures 5.14 Processor Spare Part Number Information Mobile Intel Pentium 4 Processor-M, 1.7-GHz Mobile Intel Pentium 4 Processor-M, 1.6-GHz Mobile Intel 10) ❏ Speaker cover (Section 5.11) ❏ Fan (Section 5.12) ❏ Heat sink (Section 5.13) 5-24 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 115
triangle 3 should be in the lower right corner when installing the processor. Removing the Processor Reverse the above procedure to install the processor. Maintenance and Service Guide 5-25 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 116
Part Number Information With carbonite and platinum blue finish for use with HP Pavilion zt3000 notebooks 15.4-inch, WUXGA 15.4-inch, WSXGA+ 15.4-inch, WXGA With carbon finish for use with HP the keyboard (Section 5.9). 3. Remove the switch cover (Section 5.10). 5-26 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 117
Removal and Replacement Procedures 4. Remove the PM2.5×15.0 screw 1 that secures the display cable to the base enclosure. 5. Disconnect the display video cable 2 from the system board. Disconnecting the Display Cable Maintenance and Service Guide 5-27 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 118
rear panel ❏ One PM2.5×5.0 screw 3 that secures the display assembly to the base enclosure through the rear panel Removing the Display Screws 5-28 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 119
. 10. Lift the display assembly straight up and remove it. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and Service Guide 5-29 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 120
Part Number Information Top cover (includes TouchPad and TouchPad shield) For use with HP Pavilion zt3000 notebooks For use with HP 5.17, "Bluetooth Board," for instructions on removing and installing a Bluetooth Remove the following components: ❏ Optical drive (Section 5.8) ❏ Keyboard (Section 5.9) - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 121
Procedures 5. Remove the following screws: ❏ Three PM2.5×9.5 screws 1 along the front edge of the notebook ❏ Two PM2.5×5.0 screws 2 in the hard drive bay ❏ Six PM2.5×15.0 screws 3 ❏ One PM2.5×9.5 screw 4 behind the hard drive bay Removing the Top Cover Screws Maintenance and Service Guide 5-31 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 122
the two antenna cables 3 out of the hole in the system board. Disconnecting the TouchPad Cable and Routing the Wireless Antenna Cables 5-32 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 123
Removal and Replacement Procedures 9. If connected, disconnect the Bluetooth board cable 1 from the system board. 10. Disconnect the left 2 and right speaker cables 3 from the system board. Disconnecting the Bluetooth Wireless Module and Speaker Cables Maintenance and Service Guide 5-33 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 124
enclosure ❏ One PM2.5×5.0 screw 3 that secures the top cover to the base enclosure above the USB connector Removing the Top Cover Screws 5-34 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 125
Removal and Replacement Procedures 13. Lift the back edge of the top cover 1 and swing it forward to disengage it from the base enclosure. 14. Remove the top cover 2. Removing the Top Cover Reverse the above procedure to install the top cover. Maintenance and Service Guide 5-35 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 126
board (Section 5.6) ❏ Optical drive (Section 5.8) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.10) ❏ Speaker cover (Section 5.11) ❏ Display assembly (Section 5.15) ❏ Top cover (Section 5.16) 2. Turn the top cover right-side up with the TouchPad facing you. 5-36 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 127
from the Bluetooth board. ✎ The Bluetooth board cable is included in the Miscellaneous Cable Kit, spare part number 336973-001. 4. Remove the two PM1.5×3.0 screws 2 that secure the Bluetooth board to the Reverse the above procedure to install the Bluetooth board. Maintenance and Service Guide 5-37 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 128
board cable is also included in the Miscellaneous Cable Kit, spare part number 336973-001. 1. Prepare the notebook for disassembly (Section 5.3) the following components: ❏ Mini PCI communications board (Section 5.6) ❏ Optical drive (Section 5.8) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.10 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 129
and cable. Removing the SD Card Slot Board and Cable Reverse the above procedure to install the SD Card slot board and cable. Maintenance and Service Guide 5-39 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 130
5.19 VGA Board and Shield Spare Part Number Information VGA boards (include thermal pads) For use with HP Pavilion zt3000 notebooks ATI MOBILITY RADEON 9200 with 64-MB video memory ATI MOBILITY RADEON 9200 with 32-MB video memory For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 131
the VGA board and shield 4. 5. Disengage the shield clips 5 to remove the VGA board from the shield. Removing the VGA Board and Shield Maintenance and Service Guide 5-41 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 132
Kit, spare part number 3361973-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Mini PCI communications board (Section 5.6) ❏ Optical drive (Section 5.8) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.10) 5-42 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 133
the system board. 4. Remove the modem board. Removing the Modem Board and Cable Reverse the above procedure to install the modem and cable. Maintenance and Service Guide 5-43 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 134
Memory expansion boards (Section 5.5) ■ Mini PCI communications board (Section 5.6) ■ RTC battery drive (Section 5.8) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.10) ❏ Speaker cover (Section 5.11) ❏ Display assembly (Section 5.12) ❏ Top cover (Section 5.16) 5-44 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 135
loop to the base enclosure and the PM2.5×5.0 screw 3 that secures the system board to the base enclosure. Removing the System Board Screws Maintenance and Service Guide 5-45 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 136
the right at an angle 4. 6. Remove the system board. Removing the System Board Reverse the above procedure to install the system board. 5-46 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 137
Operating (not writing optical) Operating (writing optical) Nonoperating 0°C to 35°C 5°C to 35°C -20°C to 60°C 32°F to 95°F 41°F to 95°F -4°F to 140°F Maintenance and Service Guide 6-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 138
175 g, 2 ms, half-sine ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 139
Configuration 0.173 × 0.173 mm 1920 × 1200 RGB vertical stripe Backlight Edge lit Character display 80 × 25 Viewing angle +/- 55° horizontal, +/- 45° vertical typical Maintenance and Service Guide 6-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 140
Configuration 0.197 × 0.197 mm 1680 × 1050 RGB vertical stripe Backlight Edge lit Character display 80 × 25 Viewing angle +/- 65° horizontal, +/- 50° vertical typical 6-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 141
Configuration 0.259 × 0.259 mm 1280 × 800 RGB vertical stripe Backlight Edge lit Character display 80 × 25 Viewing angle +/- 65° horizontal, +/- 50° vertical typical Maintenance and Service Guide 6-5 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 142
Specifications 80-GB Table 6-5 Hard Drives 60-GB (5400rpm) 60-GB (4200rpm °F to 131°F) 11 GB = 1,073,741,824 bytes. 2Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. 6-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 143
0.67 lb 100 to 240 VAC RMS 1.7 A RMS 47 to 63 Hz Dimensions Table 6-7 8-cell, Primary Li-Ion Battery Pack Height Width Depth Weight 13.4 cm 9.2 cm 1.9 cm .43 kg 5.25 in 3.63 in .75 in .96 on (depending on system power consumption) 2 to 3 hours 2 to 5 hours Maintenance and Service Guide 6-7 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 144
Specifications Applicable disc Table 6-8 24X DVD/CD-RW Drive DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds 6-8 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 145
Specifications Applicable disc Table 6-9 24X CD-RW Drive DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, /s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds Maintenance and Service Guide 6-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 146
Specifications Applicable disc Table 6-10 8X DVD-ROM Drive DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 10 seconds Stop time < 3 seconds 6-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 147
Specifications Applicable disc Table 6-11 24X CD-ROM Drive DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready ( /s 1500 to 3600 KB/s (10X to 24X) 16.6 MB/s Startup time < 8 seconds Stop time < 4 seconds Maintenance and Service Guide 6-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 148
Table 6-12 System DMA System Function DMA0 Available for audio DMA1* Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5* Available for PC Card - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 149
optical drive) IRQ15 System use ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 150
controller Port B Unused Keyboard controller Unused NMI enable/real time clock (RTC) Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 6-14 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 151
230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial port Maintenance and Service Guide 6-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 152
31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 153
A Connector Pin Assignments Table A-1 RJ-45 Network Interface 13 5 7 2468 Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide A-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 154
Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 1 Ground (Y) 2 Ground (C) A-2 Pin Signal 3 Data + 4 Ground Table A-4 S-Video 43 2 1 Pin Signal 3 Y-Luminance (Intensity) 4 C-Chrominance (Color) Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 155
analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide A-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 156
Connector Pin Assignments Pin Signal 1 Audio out Pin Signal 1 Audio in Table A-6 Audio Line-Out 1 2 Pin 2 Signal Ground Table A-7 Microphone 1 2 Pin 2 Signal Ground A-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 157
Error 16 Initialize Printer 17 Select In 18 Ground 19 Ground 20 Ground 21 Ground 22 Ground 23 Ground 24 Ground 25 Ground Maintenance and Service Guide A-5 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 158
the notebook is used. For more information on power cord set requirements, contact an HP authorized reseller or service provider. General Requirements The following requirements are applicable to all countries: ■ The length inlet on the back of the notebook. Maintenance and Service Guide B-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 159
1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 160
or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 161
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 337012-001. Maintenance and Service Guide C-1 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 162
(documented in Section 5.3) 2 One screw that secures the optical drive to the notebook (documented in Section 5.8) 3 Two screws that secure the display assembly to the notebook (documented in Section 5.15) Head Width 5.0 mm Phillips PM2.5×9.5 Screw Locations C-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 163
: Four screws that secure the top cover to the notebook (documented in Section 5.16) Thread 2.5 mm Head Width 5.0 mm Phillips PM2.5×7.0 Screw Locations Maintenance and Service Guide C-3 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 164
used: Three screws that secure the display assembly to the notebook through the rear panel (documented in Section 5.15) Phillips PM2.5×7.0 Screw Locations C-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 165
: Two screws that secure the top cover to the notebook (documented in Section 5.16) Thread 2.5 mm Head Width 5.0 mm Phillips PM2.5×7.0 Screw Locations Maintenance and Service Guide C-5 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 166
Table C-3 Phillips PM2.5×3.5 Screw Head mm Color Qty. Length Thread Width Silver 4 3.5 mm 2.5 mm 5.0 mm Where used: Four screws that secure the hard drive to the hard drive cover and shield (documented in Section 5.3) Phillips PM2.5×3.5 Screw Locations C-6 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 167
PM2.5×5.0 Screw Head mm Color Qty. Length Thread Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the memory expansion compartment cover to the notebook (documented in Section 5.5) 2 One screw that secures the Mini PCI compartment cover to the notebook (documented in - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 168
in Section 5.11) 2 One screw that secures the fan to the notebook (documented in Section 5.12) Head Width 5.0 mm Phillips PM2.5×5.0 Screw Locations C-8 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 169
used: One screw that secures the display assembly to the notebook through the rear panel (documented in Section 5.15) Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide C-9 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 170
mm Color Qty. Length Thread Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: Two screws that secure the top cover to the notebook in the hard drive bay (documented in Section 5.16) Phillips PM2.5×5.0 Screw Locations C-10 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 171
: One screw that secures the top cover to the notebook (documented in Section 5.16) Thread 2.5 mm Head Width 5.0 mm Phillips PM2.5×5.0 Screw Location Maintenance and Service Guide C-11 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 172
: Two screws that secure the SD Card slot board and cable to the notebook (documented in Section 5.18) Phillips PM2.5×5.0 Screw Locations C-12 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 173
Where used: One screw that secures the system board to the notebook (documented in Section 5.21) Head Width 5.0 mm Phillips PM2.5×5.0 Screw Location Maintenance and Service Guide C-13 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 174
5.9) 2 Six screws that secure the top cover to the notebook (documented in Section 5.16) Head Width 5.0 mm Phillips PM2.5×15.0 Screw Locations C-14 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 175
: One screw that secures the display assembly cable to the notebook (documented in Section 5.15) Head Width 5.0 mm Phillips PM2.5×15.0 Screw Location Maintenance and Service Guide C-15 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 176
that secures the VGA shield to the notebook (documented in Section 5.19) Thread 2.5 mm Head Width 5.0 mm Phillips PM2.5×15.0 Screw Location C-16 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 177
Screw Listing Table C-6 Phillips PM2.5×3.0 Screw mm Color Qty. Length Thread Black 1 3.0 mm 2.5 mm Where used: One screw that secures the speaker cover to the notebook (documented in Section 5.11) Head Width 5.0 mm Phillips PM2.5×3.0 Screw Location Maintenance and Service Guide C-17 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 178
5.16) 2 One screw that secures the VGA shield to the notebook (documented in Section 5.19) Head Width 4.0 mm Phillips PM2.0×3.0 Screw Locations C-18 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 179
that secure the heat sink to the notebook (documented in Section 5.13) Thread 2.0 mm Head Width 6.0 mm Phillips PM2.0×9.0 Spring-Loaded Screw Locations Maintenance and Service Guide C-19 - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 180
Screw Listing Table C-9 Phillips PM1.5×3.0 Screw mm Color Qty. Length Thread Silver 2 3.0 mm 1.5 mm Where used: Two screws that secure the Bluetooth board to the top cover (documented in Section 5.17) Head Width 2.0 mm Phillips PM1.5×3.0 Screw Locations C-20 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 181
part number 3-9 specifications 6-7 battery pack release latch, location 1-35 Bluetooth wireless communications board removal 5-36 spare part number 3-5, 3-9, 5-11, 5-36 bottom components 1-34 C cables, service considerations 4-2 caps lock light, location 1-33 CD-ROM drive removal 5-14 spare part - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 182
10 docking connector, location 1-35 drives, preventing damage 4-3 DVD-ROM drive removal 5-14 spare part number 5-14 specifications 6-10 E spare part number 3-7, 5-21 features 1-22 feet illustrated 3-10 locations 5-8 Fn key, location 1-31 front components 1-26 Index-2 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 183
G grounding equipment and methods 4-6 H hard drive OS loading problems 2-17 removal 5-6 spare part numbers 3-9, 3-14, 5-6 specifications 6-6 hard drive bay, location 1-35 hard drive connector, illustrated 3-10 hard drive cover illustrated 3-10 removal 5-7 hard drive shield illustrated 3-10 removal - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 184
PC Card slot, location 1-27 PC Card space saver 3-10 plastic parts 4-2 pointing device, troubleshooting 2-25 port replicator, troubleshooting 2-15 power button 1-32 power connector 1-28 power cord, spare part numbers 3-15, 3-16 power management features 1-25 Index-4 Maintenance and Service Guide - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 185
number 3-1, 5-2 service considerations 4-2 speaker cover removal 5-19 spare part numbers 3-5, 5-19 speaker cover cable 3-12, 3-13 speakers, location 1-32 specifications AC adapter 6-7 battery pack 6-7 CD-ROM drive 6-11 CD-RW drive 6-9 display 6-3, 6-4, 6-5 DMA 6-12 DVD-ROM drive 6-10 hard drive - HP nx7000 | HP and Compaq Notebook PC Series - Maintenance and Service Guide - Page 186
removal 5-40 spare part number 3-7, 5-40 video troubleshooting 2-13 volume buttons, location 1-33 W Windows logo key, location 1-31 wireless antenna disconnection 5-12 spare part number 3-7 wireless device button, location 1-27 workstation precautions 4-5 Index-6 Maintenance and Service Guide
Maintenance and Service
Guide
HP Pavilion Widescreen
Notebook zt3000
HP Compaq Business Notebook nx7000
Compaq Presario Widescreen
Notebook PC X1000
Document Part Number: 325388-002
October 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.