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HP t5710 HP Sygate Security Agent and Symantec Embedded Security:Frequently As

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HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 1
HP Sygate Security Agent and Symantec Embedded Security: Frequently Asked Questions Question and answers 2 Overview 2 Firewall questions 4 Log files 9 Intrusion detection 10 For more information 10 1
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 2
reboot cycle clears the system RAM and returns the client to its original state from the protected Flash memory. HP believes the thin client computing model is an effective solution for the security conscious enterprise. However, the Windows XP Embedded operating system may have vulnerabilities that
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 3
an industry leader: Symantec Embedded Security. Q: How can I obtain antivirus support for my thin clients? A: Symantec Embedded Security (HP Part Number EL390AA) is available as a one year, renewable, subscription service. With both antivirus and firewall protection, the Symantec Embedded Security
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 4
questions Q: What approach has HP taken to secure my thin client? A: In addition to following strict security-centric image design policies, HP provides Sygate Firewall software on all new t57x0 series thin clients with Windows XPe SP2 preinstalled. HP provides Windows XPe SP2 as a Web deliverable
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 5
you set the various options on your Agent to protect your system from attack. The Sygate Online Services (SOS) scanner scans your computer and attempts to determine your IP address, operating system, Web browser, and other information about your system. You can then choose one of the following more
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 6
are mainly reserved for TCP services, such as instant messaging services, to see if these ports System (ntoskrnl.exe) NDIS User Mode I/O Driver (ndisuio.sys) TCP/IP Protocol Driver (tcpip.sys) IPv6 Driver (tcpip6.sys) NWLINK2 IPX Protocol Driver (nwlnkipx.sys) Internet Explorer (iexplore.exe) Windows
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 7
exe) Generic Host Process for Win32 Services (svchost.exe) Microsoft Management Console (mmc.exe) Windows NT Logon Application (winlogon.exe) LSA the HP Sygate Policy Editor and what does it do? A: An administrator-only tool that runs on a Microsoft Windows PC, not on a thin client. HP Sygate Policy
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 8
on a single thin client: 1. Log on as Administrator. 2. Right-click on the Sygate systray icon. 3. Select Advanced Rules. To modify security settings on multiple units, download the HP Sygate Policy Editor from the HP Service and Support Web site and follow the included instructions. Q: Is there
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 9
out of the thin client. Ports, IP addresses, and applications are tracked here. • System log: Tracks system events such as the Sygate loading errors or various system errors. • Packet log: Provides a much more detailed version of the traffic log. This log is disabled by default and is best enabled
HP t5710 | HP Sygate Security Agent and Symantec Embedded Security:Frequently As - Page 10
Write Filter white paper at: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00101105/c00101105.pdf For more information For additional information about HP Compaq t5000 thin clients, refer to the following: http://h18004.www1.hp.com/products/thinclients/index_t5000.html © 2006 Hewlett

Section	Page
HP Sygate Security Agent and Symantec Embedded Security: Frequently Asked Questions	1
Question and answers	2
Overview	2
Q: Are thin clients susceptible to viruses or worms?	2
1. With the HP thin client computing model, your exposure to virus attack on the thin client system is less than a standard Wind...	2
2. The HP thin client computing model utilizes PC blades and/or servers located in the data center. You can protect and monitor ...	2
3. Since no user data resides on the thin client, there is no risk of user data loss due to a virus or worm on the thin client.	2
4. If a thin client’s image is compromised or corrupted, the recovery time is typically measured in minutes instead of hours. You can often perform recovery with a simple reboot of the client.	2
Q: What does HP deliver in the factory image?	2
Q: What is the free functionality?	3
Q: How can I get signature updates for the Sygate firewall to ensure protection from the latest threats?	3
Q: How can I obtain antivirus support for my thin clients?	3
Q: How do I buy Symantec Embedded Security?	3
Firewall questions	4
Q: What approach has HP taken to secure my thin client?	4
Q: How is the HP Sygate Security Agent different than Microsoft Windows Firewall?	4
Q: What is the difference between a whitelist and a blacklist approach?	4
Q: What viruses, worms, or vulnerabilities will HP Sygate Security Agent block?	5
Q: How do I use the SOS scanner?	6
1. Double-click the Sygate icon to launch the HP Sygate Security Agent GUI.	6
2. Select Tools > Test Your System Security to automatically launch Internet Explorer and links to SOS at http://scan.sygate.com.	6
3. From the Sygate site, select the tests you want to perform.	6
Q: Which inbound and outbound ports has HP allowed?	6
Q: What is the HP Sygate Policy Editor and what does it do?	7
Q: Where do I obtain the HP Sygate Policy Editor?	8
Q: Is there a fee associated with the HP Sygate Policy Editor?	8
Q: Who do I contact for technical support on the HP Sygate Policy Editor?	8
Q: How do I modify the ports against the applications already specified by HP?	8
1. Log on as Administrator.	8
2. Right-click on the Sygate systray icon.	8
3. Select Advanced Rules.	8
Q: Is there a limitation to which ports and/or applications that I can add?	8
Q: What if my application uses a range of ports?	8
Q: Can I or do I need to specify whether my application uses UDP or TCP?	8
Q: Is there a risk to opening all ports for an application?	8
Q: Is there a limit to the number of rules I can add?	8
Q: Is there a list of well-known ports and their respective applications?	8
Log files	9
Q: How do I view the log files while at the thin client?	9
1. Log in as Administrator.	9
2. Right-click the Sygate icon in the system tray.	9
3. Select Logs.	9
Q: How do I retrieve the log files remotely?	9
Q: What does the log file reveal?	9
Q: How do I know that a port or application has been blocked?	9
Q: What should I do when an application is blocked?	9
Intrusion detection	10
Q: What is the functionality of an Intrusion Detection System (IDS)?	10
Q: How do I deploy modified policies with Altiris?	10
Q: Are there best practices for automating deployment?	10
Q: How do I make IDS files persistent?	10

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HP Sygate Security Agent and Symantec Embedded Security:

Frequently Asked Questions

Question and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Firewall questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Intrusion detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10