Honeywell MS9535-5 User Manual - Page 35

TROUBLESHOOTING GUIDE Symptoms Possible Causes Solution The scanner scans a bar code, but locks up after the first scan. The white LED stays on. The scanner is configured to support some form of host handshaking but is not receiving the signal. If the scanner is setup to support ACK/NAK, RTS/CTS, XON/XOFF or D/E, verify that the host cable and host are supporting the handshaking properly. The scanner scans, but the data transmitted to the host is incorrect. The scanner's data format does not match the host system requirements. Verify that the scanner's data format matches that required by the host. Most sure that the scanner is connected to the proper host port. The scanner beeps at some bar codes and NOT for others of the same bar code symbology. The print quality of the bar code is suspect. Check the print mode. The type of printer could be the problem. Change the print settings (i.e. change to econo mode or high speed). Scanner beeps at some bar codes and NOT for others of the same bar code symbology The aspect ratio of the bar code is out of tolerance. The bar code may have been printed incorrectly. The scanner is not configured correctly for this type of bar code. Check print mode. The type of printer could be the problem. Change print settings. i.e. change to econo mode or high speed. Check if it is a check digit/character/or border problem in the configuration of the scanner. The minimum symbol length setting does not work with the bar code. Check if the correct minimum symbol length is set. Characters are being dropped. Inter-character delay needs to be added to the transmitted output Add some inter-character delay to the transmitted output 31