Humax CX-FOXC User Manual - Page 65

13. Troubleshooting 7. Cannot watch scrambled channels. ** - Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes correctly. - Check in the menu that the product is detecting the Smartcard. - Check in the menu that you have a valid and working subscription to the channels you wish to view. - Ensure that the Smartcard is not damaged. 8. No password information is given. ** - The default password is always 0000. 9. Channel search does not work. ** - Check that your cable is connected correctly. 10. Cannot update new software. ** - You can get an update. If the product does not show a message requesting update, that means no software is available. 11. Cannot watch pay channels. ** - Check in the menu that you have a valid and working subscription to the channels you wish to view. 13.2 Error Message Error message No or bad signal Possible causes The cable is not connected. The channel is scrambled or not available. The audio is not available. The cable may be damaged or defective. The channel is not broadcasting. The channel has signal, but no video. The channel is deleted by broadcasting company. The channel is for data broadcasting. The channel has signal, but no Audio. What to do Make sure the cable is connected properly. Exchange the cable. Confirm if the channel is currently on air. Press the AUDIO button to confirm if the channel has Audio. GB 64