IBM 6269 User Guide

IBM 6269 - NetVista A20 - 64 MB RAM Manual

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  • IBM 6269 | User Guide - Page 1
    IBM NetVista™ User Guide A20 Type 6269 A40 Types 6568, 6578, 6648 A40p Types 6569, 6579, 6649
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    IBM NetVista™ User Guide A20 Type 6269 A40 Types 6568, 6578, 6648 A40p Types 6569, 6579, 6649
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    Note Before using this information and the product it supports, be sure to read "Safety information" on page iii and "Appendix E. Notices and trademarks" on page 117. . US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
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    telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as socle de prise de courant correctement câblé et mis à la terre. © Copyright IBM Corp. 2000 iii
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    manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. Connexion: 1. Mettez les unit les câbles d'interface des connecteurs. 4. Débranchez tous les câbles des unités. iv User Guide
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    incorrect de la batterie. Remplacer uniquement par une batterie IBM de type ou d'un type équivalent recommandé par le fabricant. La batterie contient Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires or
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    é de la fuite. Laser compliance statement Some IBM Personal Computer models are equipped from the factory Department of Health and Human Services 21 Code of Federal Regulations note the following handling instructions. CAUTION: Use of laser radiation. There are no serviceable parts inside the CD-ROM
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    DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. DANGER: Certains modèles d'ordinateurs personnels sont équipés d'origine d'une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues sé
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    viii User Guide
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    computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book. Related information More information about your computer might be available by using Access IBM on your desktop to link to help topics. The
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    x User Guide
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    features 15 Video device drivers 16 Changing monitor settings 16 Using audio features 17 Using diskettes 18 Handling and storing diskettes 18 Inserting and removing diskettes 18 Using a CD-ROM drive 18 Handling a CD 19 Loading a CD 19 Using the IBM ScrollPoint II mouse 20 Updating system
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    Desktop Management Interface 23 Using security features 23 Anti-intrusion features 23 Component protection 23 Asset ID capability 24 IBM CMOS 37 Using Adapter ROM security 37 Using the IBM Embedded Security Chip 37 Enabling the Pentium III processor BIOS IRQ 39 ACPI Standby Mode 40 xii User
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    50 Components of the A20 system board 51 Installing memory 51 Installing adapters 53 Adapter slots 53 Installing adapters - small form factor desktop model 54 Installing adapters - desktop model 56 Installing internal drives 58 Drive specifications - small form factor desktop model 59 Drive
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    ) problems 94 Software-generated error messages 94 IBM Enhanced Diagnostics program 94 Other diagnostic programs on the Software Selections CD 96 Recovering from a POST/BIOS update failure 96 Installing files from option diskettes 97 Replacing the battery 97 Chapter 7. Getting help, service
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    Electronic emissions notices Class B notices Federal Communications Commission (FCC) statement . . . . . Class A notices Federal Communications Commission (FCC) statement . . . . . Industry Canada Class A emission compliance statement . . . . . Avis de conformité à la réglementation d'Industrie
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    xvi User Guide
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    IBM NetVista computer. Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. This section provides an overview of the computer features, preinstalled software, and specifications . An example of a machine type/model number is 6568-110.
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    Small form factor desktop models Small form factor desktop models have a diskette drive and a hard disk drive. Some models have a slimline CD-ROM drive. The power button is located on the right-hand side of the computer as you are facing it. 2 User Guide
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    Desktop models Desktop models come with a diskette drive and a hard disk drive. Some models come with a CD-ROM drive. The power button is located on the left-hand side of the computer as you are facing it. Chapter 1. IBM NetVista computer overview 3
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    v EIDE CD-ROM drive (some models) Video controller v Dynamic video memory technology v Accelerated graphics port (AGP) adapter (some models) Audio subsystem 16-bit integrated Sound Blaster Pro compatible audio subsystem 10/100 Mbps Ethernet adapter that supports Wake on LAN® (some models) System
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    and parallel port I/O control v Security profile by device IBM preinstalled software Your computer might come with preinstalled software. If so, an operating system, device drivers to support built-in features, and other support programs are included. Chapter 1. IBM NetVista computer overview 5
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    Operating systems (supported) v ® Microsoft Windows® 2000 Professional v ® Microsoft Windows NT Workstation Version 4.0 with Service Pack 6 v goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet
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    need to know where to find the connectors. The following illustration shows the location of the connectors on the back of the small form factor desktop model computer. You might not have devices for all of the connectors shown here. © Copyright
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    4 Serial connector 2 5 Power cord connector 6 Ethernet connector 7 Audio output connector 8 Audio input connector 9 Microphone connector 10 Monitor connector 11 Serial connector connectors on the back of the desktop model computer. You might not have devices for all of the connectors shown here. 8
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    1 Power cord 2 Mouse connector 3 USB connector 2 4 USB connector 1 5 Serial connector 2 6 Parallel connector 7 joystick/MIDI 8 Microphone connector 9 Audio input connector 10 Audio output connector 11 Monitor connector 12 Serial connector 1 13 Keyboard connector Note: The connectors on the
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    1. If your computer is the desktop model, check the position of the voltage- . v Any optional devices, such as speakers, microphones, or headphones, for models with an audio device. v If there is a label covering the power connector, remove it. Connect the connect the Ethernet cable. 10 User Guide
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    Turn on power Turn on the monitor and other external devices first, and then turn on the computer. See the following illustrations for the location of the power switches for the monitor and the computer. Chapter 2. Setting up your computer 11
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    on your desktop or at http://www.ibm.com/pc/support/ on the World Wide Web. Additional programs are on the Software Selections CD and in some cases on other CDs and diskettes. If you install your own operating system, make sure you install the device drivers after installing your operating system
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    ://www.ibm.com/pc/support/ on the World Wide Web. Installation instructions are provided in README files with the device driver files. a big difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs
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    screen; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with about power cords, see "Power cord notice" on page 125. 14 User Guide
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    standards, SVGA supports a variety of video modes . Video modes are different combinations of resolution, refresh rate, and color defined by a video standard for displaying text or graphics. For more information on video modes, refer to Understanding Your Computer (available at http://www.ibm.com/pc
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    , known as video device drivers. These device drivers provide support for greater speed, higher resolution, more available colors, and flicker-free images. Device drivers for the integrated graphics subsystem and a README file with instructions for installing the device drivers are preinstalled on
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    audio controller that supports Sound Blaster applications and is compatible with the Microsoft Windows Sound System. Some models also come with a single internal speaker and three audio connectors. The audio documentation for information and instructions. The audio connectors in your computer are
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    industry standard, 12 cm (4.75-inch) CDs. Follow these guidelines when using a CD-ROM drive: v Do not place the drive where there is: 18 User Guide
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    the Eject/Load button. The tray slides out of the drive. (Do not manually force the tray open.) Note: If you have a small form factor desktop computer, the CD-ROM drive disk tray slides partway out of the drive. Manually pull the tray the rest of the way out. 2. Place the CD in
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    drive. Using the IBM ScrollPoint II mouse Some models come with an IBM ScrollPoint® II mouse IBM ScrollPoint II mouse driver. If your computer came with preinstalled software, this device driver was preinstalled. You can obtain an updated ScrollPoint II mouse driver from http://www.ibm.com/pc/support
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    on page 33 for more information. IBM might make changes and enhancements to the system programs. When updates are released, they are available as downloadable files on the World Wide Web (see "Chapter 7. Getting help, service, and information" on page 99). Instructions for using the system programs
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    types of functions, such as data transfers, software updates, and POST or BIOS updates drivers, and BIOS updates. IBM PC, LCCM is available for downloading at no additional charge (Internet access fees excepted). For more information or to download this software go to http://www.ibm.com/pc/us/desktop
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    drivers, and files from an IBM or non-IBM PC to supported IBM systems. If you have purchased an IBM ibm.com/pc/us/software/sysmgmt/products/sma on the World Wide Web. Desktop Management Interface Desktop time the computer is turned on. You must type the correct administrator password to start up the
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    services. For the latest information about security features for your computer, go to the IBM support page at http://www.ibm.com/pc/us/desktop/assetid/ on the World Wide Web. To determine if your computer comes with Asset ID capability, check the Configuration/Setup Utility program. For instructions
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    owners of IBM NetVista computers as part of a package called Universal Management Services. SMART software from http://www.ibm.com/pc/support/ on the World Wide separate from CMOS memory and the EEPROM when you turn on the computer. You must type the correct password before the keyboard will unlock.
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    to your software programs. See your operating system documentation for instructions. Taking care of your computer This section provides guidelines for to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor
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    Computer and keyboard Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Monitor screen Do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points,
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    cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the computer components to avoid damage. 28 User Guide
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    Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of your computer. You can use the Configuration/Setup Utility Utility program menu will not appear until you type your password and press Enter. See "Using passwords" on page 34 for more information.
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    is highlighted. Use these arrow keys to display and toggle among choices for a menu item. Press this key to select a highlighted menu item. 30 User Guide
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    Passwords. Using Enhanced Security Some models support Enhanced Security. Enhanced Security can be enabled or disabled only when you update system programs. If Enhanced Security is be protected from failure of the battery and CMOS memory. Chapter 4. Using the Configuration/Setup Utility program 31
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    . Note that, in a networking environment, this prevents the system programs in your computer from being updated remotely. Someone must be present at your computer to turn it on and off and enter the administrator the feature is set to Disable, the diskette drive cannot be accessed. 32 User Guide
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    If an operating system password is required, you must still type it when prompted, regardless of the Security Profile by instructions on the screen to exit from the Configuration/Setup Utility program. Setting Remote Administration You can remotely update the system programs, such as POST and BIOS
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    Administration and press Enter. 4. To enable Update Remote Administration, select Enabled. To disable, menu; then press Esc and follow the instructions on the screen to exit from the password. You do not have to set a password of either type to use your computer. However, if you decide to set Guide
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    the Down Arrow. Type your new password again and press the Down Arrow. 5. At Change Power-On Password, press Enter. 6. If your computer supports password prompt modes Setup Utility program menu; then press Enter and follow the instructions on the screen to exit from the Configuration/Setup Utility
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    type the wrong password, you receive a message telling you so. If you type and administrator password are set, you can type either password. However, in order to password, type your new password and press the Down Arrow. Type your instructions on the screen to exit from the Configuration/
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    security software that is available at http://www.ibm.com/pc/support/ on the World Wide Web. To enable the IBM Embedded Security Chip, do the following: 1. Enter. 3. Select IBM Embedded Security Chip and press Enter. 4. Set IBM Embedded Security Chip and press Enter. 5. Type the password in the
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    This will delete all IBM Embedded Security Chip passwords and encryption values and disable the IBM Embedded Security Chip /Setup Utility program The information in this section includes instructions for changing other settings using the Configuration/Setup Utility program ] [Disabled] 38 User Guide
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    press Enter to save settings. Then press Esc and follow the instruction on the screen to exit from the Configuration/Setup Utility program. BIOS IRQ setting to configure the interrupts that this feature uses so that you can free resources for other devices. Not all operating systems support ACPI BIOS
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    enters S3 mode, power is maintained only for main memory. Some computers do not support S3 mode. If the Standby Mode setting the Configuration If you encounter a problem with Standby Mode S3, set this option to S1 and check to see if updated device drivers that support Standby Mode S3 are User Guide
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    4. Set APM BIOS Mode to Enabled follow the instructions on type of power-on event you select. v Wake on LAN: If you have remote network-management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, your computer will turn on when it receives a specific
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    enabled, your computer turns on in response to wake up requests from PCI devices that support this feature. To set automatic power-on features, follow these steps: 1. Start the . Then press Esc and follow the instructions on the screen to exit from the Configuration/Setup Utility program. 42 User
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    memory, drives, or adapters. When adding an option, use these instructions along with the instructions the option until you are instructed to do so. When components carefully. Handle adapters and memory modules by the edges. Never options: v System memory, called dual in-line memory modules (DIMMs) v
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    Wide Web pages: v http://www.ibm.com/pc/us/options/ v http://www.ibm.com/pc/support/ You can also obtain information Outside the United States and Canada, contact your IBM reseller or IBM marketing representative. Important: Some models come with only instructions that come with the option. 44 User
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    Removing the cover Important: Read "Safety information" on page iii and "Handling static-sensitive devices" on page 43 before removing the cover. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices
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    Locating components-small form factor desktop model The following illustration will help you locate the various components in your computer. 1 Fan 2 Microprocessor 3 DIMM 4 Diskette drive 5 Slimline CD-ROM drive (some models) 6 System board 7 Riser card housing 46 User Guide
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    Locating components-desktop model The following illustration will help you locate the various components in your computer. 1 CD-ROM drive 2 Empty drive bay 3 Hard disk drive 4 Diskette drive 5
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    riser card (some models) This section provides instructions for installing options, such as system memory and adapters, on the system board and the or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed
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    Components of the A40 and A40p system board If your computer is a type A40 or A40p, see the following illustration for the location of parts on the system PCI slot 3 18 PCI slot 2 19 PCI slot 1 20 AGP connector 21 CD-ROM audio connector 22 Speaker connector Chapter 5. Installing options 49
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    Components of the riser card for small form factor desktop models The following illustration shows the location of PCI connectors on the riser card for small form factor desktop model computers. 1 PCI slot 1 2 Ethernet disable jumper 3 PCI slot 2 50 User Guide
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    Components of the A20 system board If your computer is a type A20 computer, see the following information for 2 15 PCI connector 1 16 CD-ROM audio connector 17 Serial 2 connector Installing memory Your computer has two connectors for installing memory modules that provide up to a maximum of
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    memory modules (DIMMs). The IBM-installed DIMMs that come with your computer are unbuffered, synchronous dynamic random access memory (SDRAM). When installing DIMMs, the following rules apply: v Fill each system memory clips on the DIMM connectors in the desktop model, you will have to remove Guide
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    instructions for installing and removing adapters. Adapter slots The small form factor desktop inches) long in the small form factor desktop model. The desktop model has three expansion slots used to mm (13 inches) long in the desktop model. All adapters supported by your computer use Plug and Play
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    Installing adapters - small form factor desktop model To install an adapter in a PCI expansion slot: 1. Remove the cover and all cables. See "Removing the cover" on page 45. . 4. Remove the screw and adapter slot cover for the adapter slot into which you are installing the adapter. 54 User Guide
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    5. Install the adapter and insert the retaining screw. Note: If you are installing a Wake on LAN-supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. Chapter 5. Installing options 55
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    cover and connect the cables (see "Replacing the cover and connecting the cables" on page 66); then continue with "Updating the computer configuration" on page 67. Installing adapters - desktop model To install an adapter in a PCI or AGP expansion slot: 1. Remove the cover. See "Removing the cover
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    2. Remove the adapter slot cover latch and the slot cover for the appropriate expansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slot on the system board. 5. Install the adapter slot cover latch. Chapter 5. Installing options 57
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    section provides information and instructions for installing and removing internal drives. Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and to enable your computer to read other types of media. Some of
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    Drive specifications - small form factor desktop model Your computer comes with the following IBM-installed drives: v A CD-ROM drive in bay 1 (some models) v A 3.5-inch hard disk drive in bay 2 v A 3.5-inch diskette drive in bay 3 Models that do not have
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    Drive specifications - desktop model Your computer comes with the following IBM-installed drives: v A CD-ROM drive in bay 1 (some models). v A 3.5-inch hard disk drive in bay 3. v A 3.5- installed. 2. Install removable media (tapes or CDs) drives in the accessible bays: bays 1 or 2. 60 User Guide
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    connector used for the CD-ROM drive to the gray middle connector. 2. If you are installing a slimline CD-ROM drive in the small form factor desktop model, the IDE cable requires a special connector to attach to the slimline CD-ROM drive. This connector can be attached only to an optional slimline
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    on a cable, it must be set as master. For help in selecting drives, cables, and other options for your computer, see page 44. 62 User Guide
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    computer To install an internal drive in the desktop model computer: To remove the cover: 1. See "Removing the cover" on page 45. Note: If your computer has a CD-ROM drive, you might need to
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    3. Install the drive into the bay. Align the screw holes and insert the two screws. 4. Pivot the drive bay cage back into place. 64 User Guide
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    5. If you are installing a drive with removable media, insert a flat-bladed screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay. 6. If the drive you installed is a removable-media
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    cords and telephone lines. Also, depending on the option installed, you might need to confirm the updated information in the Configuration/Setup Utility program. Replacing the cover and connecting the cables To replace the Clear any cables that might impede the replacement of the cover. 66 User Guide
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    cables and cords to the computer. See "Connecting computer cables" on page 7. Updating the computer configuration You might need to install device drivers after updating the configuration settings. For more information, see the instructions that come with the option Chapter 5. Installing options 67
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    to install them. Some device drivers are included in the service partition of your computer. You might need to install device drivers after updating the configuration settings. For more information, see the instructions that come with the option to determine if device drivers are required and how to
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    After you change an option and restart the computer, the following screen might appear. POST Startup Error(s) The following error(s) were detected when the system was started: 162 Configuration Change Has Occurred Select one of the following: Continue Exit Setup Note: Depending on the configuration
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    70 User Guide
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    Chapter 6. Troubleshooting This chapter describes diagnostic tools that you can use to identify and correct problems that might arise. This chapter also contains information about option diskettes and how to recover from a BIOS update failure. Computer problems can be caused by hardware, software,
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    system to be displayed. Is either the Windows desktop or the first screen of your application program displayed? No troubleshooting charts" on page 80. Find the symptom that best describes the problem and take the appropriate action. If the problem persists, have the computer serviced
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    appear if a hardware problem is detected by one of the IBM Enhanced Diagnostics test programs or if POST detects a problem. Along with error codes Action Have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. Chapter 6. Troubleshooting 73
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    change in device configuration occurred 163 Clock not updating 164 CMOS RAM memory size does not match 166 Boot block check serviced. Go to "IBM Enhanced Diagnostics program" on page 94 and follow the instructions to run diagnostics. Have the computer serviced. Update the BIOS. See "Updating
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    required. detector was cleared. This is an informational message. 20x Memory error Go to "IBM Enhanced Diagnostics program" on page 94 and follow the instructions to run diagnostics. 229 Level 2 cache error Have the computer serviced. 301 or 303 Keyboard error 1. Make sure the keyboard is
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    1. Go to "Chapter 4. Using the Configuration/Setup Utility program" on page 29 and follow the instructions to verify the hard disk configuration. 2. If the problem persists, have the computer serviced. 1. Go to "IBM Enhanced Diagnostics program" on page 94 to run diagnostics on the hard disk and the
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    two beeps, three beeps, then two beeps) indicates a memory module problem. If the following beep codes occur, have the computer serviced. Beep code 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-2-4 1-3-1 Probable cause CMOS write/read failure BIOS ROM checksum failure Programmable interval timer test failure
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    Probable cause RAM parity test controller test failure Screen memory test in progress or about the problem. RPL-related error messages These error messages are specific to the this error message appears, you must have the computer serviced. Error 107 indicates that the cable from the Guide
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    system. RPL-ROM-ERR: 110 The Ethernet adapter RAM failed the memory test. DHCP-related error messages Error messages related to DHCP and the Ethernet adapter are shown in the following table. E61: Service 6. Troubleshooting 79
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    instructions. If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts problem categories in the troubleshooting charts. Problem type Audio problems Go to: "Audio problems" on page 83 80 User Guide
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    the connectors, see "Connecting computer cables" on page 7. 2. The computer cover is properly installed. Problems such as a broken cover lock or indicator lights not working. If you cannot correct the problem, have the computer serviced. Have the computer serviced. Chapter 6. Troubleshooting 81
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    Intermittent problems Intermittent problems A problem occurs only occasionally and is difficult to detect. Action Verify that: 1. All cables and in each SCSI chain is terminated correctly. (See your SCSI documentation.) If you cannot correct the problem, have the computer serviced. 82 User Guide
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    mode. Then try to run the program again. If these actions do not correct the problem, run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 94). If you need technical assistance, see "Chapter 7. Getting help, service, and information" on page 99. Chapter 6. Troubleshooting 83
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    OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 94). If you need technical assistance, see "Chapter 7. Getting help, service, and information" on page 99. 84 User
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    on page 45 for cover removal instructions). v Use the Configuration/Setup Utility problem, run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 94). If you need technical assistance, see "Chapter 7. Getting help, service, and information" on page 99. Chapter 6. Troubleshooting
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    correct the problem, have the computer serviced. Monitor problems Monitor problems General monitor problems. Action Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the information supplied with the monitor for adjustment and testing instructions. If
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    be available for your monitor. See your IBM reseller or marketing representative for information. If you cannot correct the problem, have the computer serviced. Set the monitor for the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention
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    device drivers for the application programs are installed. If you cannot correct the problem, have the computer serviced. The problem, have the computer serviced. Only the cursor appears. Have the computer serviced. Wrong characters appear on Have the computer serviced. the screen. 88 User Guide
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    serviced. Verify that: 1. The mouse or pointing-device cable is securely attached to the proper connector on the computer. Depending on the type drivers for the mouse are installed correctly. If you cannot correct the problem, have the computer and the device serviced. Chapter 6. Troubleshooting
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    of basic input/output system (BIOS) shadowing in random access memory (RAM), video takes 1 MB, and ACPI and USB also can take up to 1 MB. Verify that: 1. You have installed the correct type of DIMMs for your computer. See "Installing memory" on page 51 for instructions on adding DIMMs. 2. The DIMMs
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    You updated the problem persists, run the diagnostic programs. (See "IBM Enhanced Diagnostics program" on page 94 for information about diagnostic programs provided with your computer.) If you cannot correct the problem, have the computer and the option serviced. Chapter 6. Troubleshooting
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    is assigned a unique address. 2. The serial-port adapter, if you added one, is properly installed and firmly seated. See "Installing adapters" on page 53 for instructions on adding adapters. If you cannot correct the problem, have the computer serviced. 92 User Guide
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    ports.) Note: Non-IBM printer signal cables might cause unpredictable problems. 3. You have memory requirements. Note: If you have just installed an adapter or memory, you might have a memory problem. If you cannot correct the problem, have the computer serviced. Chapter 6. Troubleshooting 93
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    problem, have the computer serviced. Software-generated error messages These messages appear if a problem IBM Enhanced Diagnostics diskette image from the service problem suspected to be hardware related. To start the IBM 3. When you see To start the IBM Product Recovery Program, press F11, press
  • IBM 6269 | User Guide - Page 113
    . Then follow the instructions on the screen. To download the latest image of the IBM Enhanced Diagnostics from the Web site and create a startable Enhanced Diagnostics Diskette: 1. Go to the IBM support Web site (http://www.ibm.com/pc/support/). 2. In the Quick Path field, type the model number of
  • IBM 6269 | User Guide - Page 114
    These diagnostic programs are especially useful in isolating problems related to the operating system and device drivers. Recovering from a POST/BIOS update failure If power to your computer is interrupted while POST/BIOS is being updated (flash update), your computer might not restart correctly. If
  • IBM 6269 | User Guide - Page 115
    update session completes, remove the diskette from the diskette drive and turn off the computer and monitor. 9. Unplug the power cords from electrical outlets. 10. Remove the cover. See "Removing the cover" on page 45. 11. Remove any adapters that impede access to the BIOS special type of memory that
  • IBM 6269 | User Guide - Page 116
    to the battery. See "Installing adapters - small form factor desktop model" on page 54 or "Installing adapters - desktop model" on page 56 for instructions for replacing adapters. 8. Replace the cover and plug in the the old battery as required by local ordinances or regulations. 98 User Guide
  • IBM 6269 | User Guide - Page 117
    Computing home page is http://www.ibm.com/pc. You can find support information for your IBM products, including supported options, at http://www.ibm.com/pc/support. If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with
  • IBM 6269 | User Guide - Page 118
    you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you
  • IBM 6269 | User Guide - Page 119
    parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems
  • IBM 6269 | User Guide - Page 120
    055 1-800-772-2227 In all other countries, contact your IBM reseller or IBM marketing representative. Other services IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter. Update Connector enables you to receive and download
  • IBM 6269 | User Guide - Page 121
    .microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup
  • IBM 6269 | User Guide - Page 122
    104 User Guide
  • IBM 6269 | User Guide - Page 123
    : You must have Microsoft Internet Explorer 4.0 or higher installed to run the IBM Software Selections CD. Features of the Software Selections CD The IBM Software Selections CD contains diagnostic programs and other support software for Windows Millennium, Windows 98, Windows NT Workstation 4.0, and
  • IBM 6269 | User Guide - Page 124
    the Windows Start button; then click Run 2. Type e:\swselect.exe where e is the CD-ROM drive letter. 3. Press Enter. The Software Selections menu appears. 4. Select the desired option; then follow the instructions on the screen. or 1. In Access IBM, click Customize. 2. In the Customize menu, click
  • IBM 6269 | User Guide - Page 125
    help you to set up your computer and install options. Specifications - small form factor desktop model Dimensions Height: 87 mm (3.43 in.) Width: 345 Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in
  • IBM 6269 | User Guide - Page 126
    The declared sound power levels indicate an upper limit, below which a large number of computers will operate. Specifications - desktop model (A40 and A40p) Dimensions Height: 140 mm (5.5 in.) Width: 425 mm (16.7 in V ac Input frequency range: 47-53 Hz Voltage switch setting: 230 V 108 User Guide
  • IBM 6269 | User Guide - Page 127
    consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features upper limit, below which a large number of computers will operate. Specifications - desktop model (A20) Dimensions Height: 140 mm (5.5 in.) Width: 425 mm (
  • IBM 6269 | User Guide - Page 128
    Maximum configuration: 0.30 kVA Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. Heat output Approximate heat the average values stated because of room reflections and other 110 User Guide
  • IBM 6269 | User Guide - Page 129
    nearby noise sources. The declared sound power levels indicate an upper limit, below which a large number of computers will operate. Appendix B. Specifications 111
  • IBM 6269 | User Guide - Page 130
    112 User Guide
  • IBM 6269 | User Guide - Page 131
    below, with the power button and vent oriented at the top of the computer. Placing the desktop computer on its side The following procedure applies to the desktop model computer. 1. Assemble the computer stand. See the instructions provided with the stand. © Copyright IBM Corp. 2000 113
  • IBM 6269 | User Guide - Page 132
    2. Place the computer on the stand as illustrated below, with the power button and vent oriented at the top of the computer. 114 User Guide
  • IBM 6269 | User Guide - Page 133
    . Product name NetVista A20/A40/A40p Model/Type (M/T) Serial number (S/N) Date of purchase Registration number The registration number is required for service or support. You can register your computer by telephone when you call for service or support. Use Access IBM to find
  • IBM 6269 | User Guide - Page 134
    116 User Guide
  • IBM 6269 | User Guide - Page 135
    right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not
  • IBM 6269 | User Guide - Page 136
    risk. Processing date data This IBM hardware product and IBM software products that might be packaged capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors IBM Corporation in the United States or other countries or both: Alert on LAN IBM NetVista
  • IBM 6269 | User Guide - Page 137
    company, product, and service names may be trademarks or service marks of others. Electronic Additionally, NetVista A20 Type 6269 computers are considered Class A digital devices when a second dual inline memory module and used in accordance with the instructions, may cause harmful interference to
  • IBM 6269 | User Guide - Page 138
    Consult an IBM authorized dealer or service representative for help . Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM . IBM cannot
  • IBM 6269 | User Guide - Page 139
    NetVista A20 Types 6269, NetVista Types 6568, 6578, and 6648, NetVista A40p Types installed and used in accordance with the instruction manual, may cause harmful interference to radio communications used in order to meet FCC emission limits. IBM is not responsible for any radio or television
  • IBM 6269 | User Guide - Page 140
    laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to install the IBM modem, or you may attach 122 User
  • IBM 6269 | User Guide - Page 141
    be given advance notice to give you an opportunity to maintain uninterrupted service. 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present
  • IBM 6269 | User Guide - Page 142
    possible que la conformité aux conditions énoncées ci-dessus n'empêche pas la dégradation du service dans certaines situations. Les réparations de matériel homologué doivent être coordonnées par un représentant Cette précaution est particulièrement importante dans les régions rurales. 124 User Guide
  • IBM 6269 | User Guide - Page 143
    ces raccordements lui-même; il doit avoir recours à un service d'inspection des installations électriques ou à un électricien, type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific
  • IBM 6269 | User Guide - Page 144
    IBM power cord part number 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 6952301 Used in these countries and regions Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela 126 User Guide
  • IBM 6269 | User Guide - Page 145
    25 virus protection 25 Desktop Management Interface 23 device troubleshooting charts 80 diskettes handling 18 inserting 18 removing 18 storing 18 using 18 drives CD-ROM 4 diskette 4 hard disk 4 installing 58, 63 internal 4 specifications 58, 59 dual inline memory-module 4 Dynamic Host Configuration
  • IBM 6269 | User Guide - Page 146
    support 5 cables 61 features 5 management 39 signal 61 turn on 11 power management ACPI BIOS IRQ 39 automatic power-on 41 features 39 setting 40 Power-on self-test (POST) 73 beep codes 77 error codes 73 problems audio 83 CD-ROM drive 84 diskette drive 86 general 81 intermittent 82 keyboard 89 memory
  • IBM 6269 | User Guide - Page 147
    drivers 5 diagnostics programs 96 electrically erasable programmable read-only memory (EEPROM) 20 error messages 94 IBM Enhanced Diagnostics program 94 operating systems 6 preinstalled 5 problems 93 system management 21 system programs 20 Software Selections CD 105 specifications desktop model
  • IBM 6269 | User Guide - Page 148
    video (continued) monitor settings 16 W Wake on LAN 21 130 User Guide
  • IBM 6269 | User Guide - Page 149
  • IBM 6269 | User Guide - Page 150
    Part Number: 19K8332 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. (1P) P/N: 19K8332
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IBM NetVista
™
User Guide
A20 Type 6269
A40 Types 6568, 6578, 6648
A40p Types 6569, 6579, 6649
±²³