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Note: See Chapter 7, "Parts listing Type 8488 and 8648," on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Serial port Symptom FRU/action The number of serial ports identified by the operating system is less than the number of serial ports installed. 1. Verify that: v Each port is assigned a unique address by the Configuration/Setup Utility program and none of the serial ports is disabled. v The serial-port adapter, if you installed one, is seated properly. 2. Failing serial port adapter. A serial device does not work. 1. Verify that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see "Input/output connectors" on page 63). 2. Failing serial device. 3. Serial adapter, if installed. 4. System board. Note: See Chapter 7, "Parts listing Type 8488 and 8648," on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). ServerGuide Setup and Installation CD Symptom FRU/action The ServerGuide Setup and Installation CD will not start. v Verify that the server is supported and has a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Verify that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Verify that the hard disk drive is connected properly. NOS cannot be installed. The operating system installation program continuously loops. v Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. v Verify that the operating-system CD you have is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating system versions. The operating system cannot be v Verify that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID available. systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. 116 xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this document	5
Important safety information	5
Online support	6
Contents	7
Chapter 1. Introduction	11
Related documentation	12
Notices and statements used in this document	12
Features and specifications	13
Server controls, connectors, LEDs, and power	14
Front view	14
Rear view	15
Server power features	16
Turning on the server	17
Turning off the server	17
Chapter 2. Configuring the server	19
Starting the Configuration/Setup Utility program	20
Chapter 3. Diagnostics	21
General checkout	21
Diagnostic tools overview	23
POST error logs	23
Viewing error logs from the Configuration/Setup Utility program	24
Viewing error logs from diagnostic programs	24
Diagnostic programs, error codes, and messages	24
Diagnostic text message format	25
Starting the diagnostic programs	25
Viewing the test log	26
Viewing the system-error log	26
Small computer system interface messages	26
Diagnostic error LEDs	27
System board error LEDs	27
Hard disk drive LEDs	28
Recovering from a POST/BIOS update failure	28
Erasing a lost or forgotten password (clearing CMOS)	29
Updating Remote Supervisor Adapter II firmware	30
Power checkout	31
Troubleshooting the Ethernet controller	31
Network connection problems	31
Ethernet controller troubleshooting chart	32
Ethernet controller messages	33
Chapter 4. Customer replacement units	35
Installation guidelines	35
System reliability guidelines	35
Handling static-sensitive devices	36
Major components of the xSeries 226 Type 8488 and 8648 server	37
Side cover	38
Removing the side cover	38
Replacing the side cover	39
Bezel	40
Removing the bezel	40
Replacing the bezel	41
Removing and installing the support bracket	42
Opening and closing the microprocessor air baffle	43
Installing a memory module	44
Installing a drive	46
Internal drive bays	47
Installing a drive in bay 2	48
Installing a hot-swap SCSI hard disk drive in bay 4, 5, 6, 7, 8, or 9	50
SCSI IDs for hot-swap hard disk drives	52
Installing a simple-swap Serial ATA hard disk drive in bay 4, 5, 6, or 7	53
Power and signal cables for internal drives	54
Installing an external SCSI connector	55
Installing an additional microprocessor	56
Installing an adapter	61
Cabling an optional SCSI adapter	64
Cabling an optional SATA adapter	65
Replacing the battery	67
Replacing a hot-swap power supply	69
Completing the installation	70
Connecting the cables	71
Updating the server configuration	72
Connecting external options	72
Installing the server in a rack	72
Input/output connectors	73
Auxiliary-device (pointing-device) connector	74
Ethernet (RJ-45) connector	74
Keyboard connector	74
Parallel connector	74
Serial connectors	75
Ultra320 SCSI connector	75
Universal Serial Bus connectors	76
Video connector	76
Chapter 5. Field replaceable units	77
Microprocessor air baffle	77
Microprocessor and heat sink	78
CD-ROM drive	80
Diskette drive	81
SCSI backplane	82
Non-hot swap power supply	83
Hot-swap power-supply cage	85
Rear-adapter retainer	87
Front fan	88
Rear fans	90
Power/LED switch assembly	91
Front USB connector assembly	93
System board	95
System board option connectors	95
System board internal connectors	96
System board external connectors	97
System board error LEDs	98
System board jumpers and switches	99
Removing the system board	100
Top/side cover	102
Bezel-release latch	103
Handle assembly	105
Chapter 6. Symptom-to-FRU index	107
Beep symptoms	107
No-beep symptoms	109
POST error codes	109
Diagnostic error codes	114
Diagnostic error LEDs	119
Error symptoms	119
Hot-swap power-supply LED errors	127
Service processor error codes	128
SCSI error codes	128
ServeRAID error codes	129
POST (ISPR) error procedures	131
Temperature error messages	133
Fan error messages	133
Power error messages	134
System shutdown	134
Voltage-related system shutdown	134
Temperature-related system shutdown	135
Hard disk drive checkout	135
Host built-in self test (BIST)	136
Bus fault messages	136
Undetermined problems	137
Problem determination tips	138
Chapter 7. Parts listing Type 8488 and 8648	139
System	140
System replaceable units	141
Keyboards (CRUs)	147
Power cords (CRUs)	148
Appendix A. Getting help and technical assistance	151
Before you call	151
Using the documentation	151
Getting help and information from the World Wide Web	152
Software service and support	152
Hardware service and support	152
Appendix B. Safety information	153
General safety	153
Electrical safety	154
Safety inspection guide	155
Handling electrostatic discharge-sensitive devices	156
Grounding requirements	156
Safety notices (multilingual translations)	157
Appendix C. Notices	187
Edition notice	187
Trademarks	188
Important notes	189
Product recycling and disposal	189
Battery return program	190
Electronic emission notices	191
Federal Communications Commission (FCC) statement	191
Industry Canada Class B emission compliance statement	192
Avis de conformité à la réglementation d’Industrie Canada	192
European Union EMC Directive conformance statement	192
Japanese Voluntary Control Council for Interference (VCCI) statement	192

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing

Type

8488

and

8648,”

page

129

determine

which

components

are

replaceable

the

customer

(CRU),

and

which

components

must

replaced

field

service

technician

(FRU).

Serial

port

Symptom

FRU/action

The

number

serial

ports

identified

the

operating

system

less

than

the

number

serial

ports

installed.

Verify

that:

Each

port

assigned

unique

address

the

Configuration/Setup

Utility

program

and

none

the

serial

ports

disabled.

The

serial-port

adapter,

you

installed

one,

seated

properly.

Failing

serial

port

adapter.

serial

device

does

not

work.

Verify

that:

The

device

compatible

with

the

server.

The

serial

port

enabled

and

assigned

unique

address.

The

device

connected

the

correct

port

(see

“Input/output

connectors”

page

63).

Failing

serial

device.

Serial

adapter,

installed.

System

board.

Note:

See

Chapter

“Parts

listing

Type

8488

and

8648,”

page

129

determine

which

components

are

replaceable

the

customer

(CRU),

and

which

components

must

replaced

field

service

technician

(FRU).

ServerGuide

Setup

and

Installation

Symptom

FRU/action

The

ServerGuide

Setup

and

Installation

will

not

start.

Verify

that

the

server

supported

and

has

startable

(bootable)

CD-ROM

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

ensure

that

the

CD-ROM

drive

first

the

startup

sequence.

than

one

CD-ROM

drive

installed,

ensure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

NOS

cannot

installed.

Verify

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Verify

that

the

hard

disk

drive

connected

properly.

The

operating

system

installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

the

operating-system

CD.

Verify

that

the

operating-system

you

have

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

operating

system

versions.

The

operating

system

cannot

installed;

the

option

not

available.

Verify

that

the

operating

system

supported

the

server.

the

operating

system

supported,

either

there

logical

drive

defined

(SCSI

RAID

systems)

the

ServerGuide

System

Partition

not

present.

Run

the

ServerGuide

program,

and

ensure

that

setup

complete.

116

xSeries

226

Type

8488

and

8648:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide