Insignia NS-39D400NA14 User Manual (English) - Page 73

Troubleshooting, Restoring settings to the defaults, Viewing system information, Video and audio

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Insignia 39" LED TV Troubleshooting Warning Do not try to repair your TV yourself. Contact authorized service personnel. Restoring settings to the defaults When you restore default settings, all the settings you have customized (including parental controls) are reset. To restore settings to the defaults: 1 Press MENU. The on-screen menu opens. 2 Press W or X to highlight SETTINGS, then press T or ENTER. The SETTINGS menu opens. Viewing system information You may need to view system information during troubleshooting. To view system information: 1 Press MENU. The on-screen menu opens. 2 Press W or X to highlight SETTINGS, then press T or ENTER. The SETTINGS menu opens. 3 Press S or T to highlight Reset to Default, then press ENTER. The SETTINGS · RESET TO DEFAULT menu opens. 4 Press S or T to highlight Reset to Default, then press ENTER. A message asks if you want to reset all TV settings to the default settings. 5 Press S or T to select Yes (to reset) or No (to not reset), then press ENTER. If you select Yes, your TV turns off, then turns on again. The TV SETUP wizard opens. 6 Go through the TV SETUP wizard. For more information, see "Turning on your TV for the first time" on page 36. 3 Press S or T to highlight System Info, then press ENTER. Information about the TV software version is displayed. 4 Press MENU to return to the previous menu, or press EXIT to close the menu. Video and audio Problem Solution Picture does not fill the screen. There are black bars around the picture. • Change the aspect ratio. An increasing amount of digital TV and movies are presented in wide screen (16:9). See "Aspect ratio options" on page 41. No picture (screen is not lit) and no sound. • Press on the TV or the remote control. • Make sure that the Audio Only option is set to Off. See "Playing TV audio only" on page 44. • Make sure that the video cables are connected securely to your TV. • Adjust the contrast and brightness. See "Adjusting the TV picture" on page 40. • Make sure that the power cord is plugged in. • Make sure that the correct video input source is selected. See "Selecting the video input source" on page 38. • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 12 or "Connecting an antenna or cable TV (no box)" on page 17. • Check the closed caption settings. Some TEXT modes can block the screen. www.insigniaproducts.com 68

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68
Insignia 39" LED TV
www.insigniaproducts.com
Troubleshooting
Restoring settings to the defaults
When you restore default settings, all the settings
you have customized (including parental controls)
are reset.
To restore settings to the defaults:
1
Press
MENU
. The on-screen menu opens.
2
Press
or
to highlight
SETTINGS
, then press
or
ENTER
. The
SETTINGS
menu opens.
3
Press
or
to highlight
Reset to Default
, then
press
ENTER
. The
SETTINGS · RESET TO DEFAULT
menu opens.
4
Press
or
to highlight
Reset to Default
, then
press
ENTER
. A message asks if you want to
reset all TV settings to the default settings.
5
Press
or
to select
Yes
(to reset) or
No
(to not
reset), then press
ENTER
.
If you select Yes, your TV turns off, then turns on
again. The
TV SETUP
wizard opens.
6
Go through the
TV SETUP
wizard. For more
information, see “
Turning on your TV for the first
time
” on page
36
.
Viewing system information
You may need to view system information during
troubleshooting.
To view system information:
1
Press
MENU
. The on-screen menu opens.
2
Press
or
to highlight
SETTINGS
, then press
or
ENTER
. The
SETTINGS
menu opens.
3
Press
or
to highlight
System Info
, then
press
ENTER
. Information about the TV software
version is displayed.
4
Press
MENU
to return to the previous menu, or
press
EXIT
to close the menu.
Video and audio
Warning
Do not try to repair your TV yourself.
Contact authorized service personnel.
Problem
Solution
Picture does not
fill the screen.
There are black
bars around the
picture.
•
Change the aspect ratio. An
increasing amount of digital TV
and movies are presented in
wide screen (16:9). See “
Aspect
ratio options
” on page
41
.
No picture (screen
is not lit) and no
sound.
•
Press
on the TV or the
remote control.
•
Make sure that the
Audio Only
option is set to
Off
. See “
Playing
TV audio only
” on page
44
.
•
Make sure that the video cables
are connected securely to your
TV.
•
Adjust the contrast and
brightness. See “
Adjusting the
TV picture
” on page
40
.
•
Make sure that the power cord
is plugged in.
•
Make sure that the correct
video input source is selected.
See “
Selecting the video input
source
” on page
38
.
•
Try another channel. The station
may be experiencing problems.
•
Make sure that the incoming
signal is compatible.
•
Make sure that the antenna or
cable TV is connected correctly
and securely. See “
Connecting a
cable or satellite box
” on
page
12
or “
Connecting an
antenna or cable TV (no box)
”
on page
17
.
•
Check the closed caption
settings. Some TEXT modes can
block the screen.