KitchenAid KDTM354EBS Warranty Information

20

KITCHENAID

®

DISHWASHER

LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the

Customer eXperience Center:

■

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1.

Before contacting us to arrange service, please determine whether your product requires repair. Some

questions can be addressed without service. Please take a few minutes to review the Troubleshooting or

Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional

resources, or visit http://kitchenaid.custhelp.com.

2.

All warranty service is provided exclusively by our authorized KitchenAid Service Providers

. In the U.S. and

Canada, direct all requests for warranty service to:

KitchenAid Customer eXperience Center

In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

http://kitchenaid.custhelp.com

LIFETIME LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT

COVERED

FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)

For one year from the date of purchase, when this major appliance is

installed, operated and maintained according to instructions attached to or

furnished with the product, KitchenAid brand of Whirlpool Corporation or

Whirlpool Canada, LP (hereafter “KitchenAid”) will pay for factory specified

replacement parts and repair labor to correct defects in materials or

workmanship that existed when this major appliance was purchased, or at its

sole discretion replace the product. In the event of product replacement, your

appliance will be warranted for the remaining term of the original unit's

warranty period.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY

(CERTAIN COMPONENT PARTS ONLY - LABOR NOT INCLUDED

In the second through fifth years from the date of original purchase, when this

major appliance is installed, operated and maintained according to instructions

attached to or furnished with the product, KitchenAid will pay for factory specified

parts for the following components to correct non-cosmetic defects in materials

or workmanship in these parts that prevent function of this major appliance and

that existed when this major appliance was purchased. This is a limited

5-year

warranty on the below named parts only and does not include repair labor.

■

Nylon dish racks

■

Electronic controls

LIFETIME LIMITED WARRANTY (STAINLESS STEEL TUB

AND INNER DOOR LINER ONLY)

For the lifetime of the product from the date of original purchase, when this

major appliance is installed, operated and maintained according to

instructions attached to or furnished with the product, KitchenAid will pay for

factory specified parts and repair labor for the following components to

correct non-cosmetic defects in materials or workmanship that existed when

this major appliance was purchased:

■

Stainless steel tub

■

Inner door liner

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY

SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be

provided by a KitchenAid designated service company. This limited warranty

is valid only in the United States or Canada and applies only when the major

appliance is used in the country in which it was purchased. This limited

warranty is effective from the date of original consumer purchase. Proof of

original purchase date is required to obtain service under this limited

warranty.

1.

Commercial, non-residential or multiple-family use, or use

inconsistent with published user, operator or installation

instructions.

2.

In-home Instruction on how to use your product.

3.

Service to correct improper product maintenance or

installation, installation not in accordance with electrical or

plumbing codes or correction of household electrical or

plumbing (i.e. house wiring, fuses or water inlet hoses).

4.

Consumable parts (i.e. light bulbs, batteries, air or water

filters, etc.).

5.

Defects or damage caused by the use of non-genuine

KitchenAid parts or accessories.

6.

Damage from accident, misuse, abuse, fire, floods, acts of

God or use with products not approved by KitchenAid.

7.

Repairs to parts or systems to correct product damage or

defects caused by unauthorized service, alteration or

modification of the appliance.

8.

Cosmetic damage including scratches, dents, chips, and

other damage to appliance finishes unless such damage

results from defects in materials and workmanship and is

reported to KitchenAid within 30 days.

9.

Discoloration, rust or oxidation of surfaces resulting from

caustic or corrosive environments including but not limited

to high salt concentrations, high moisture or humidity or

exposure to chemicals.

10.

Pick-up or delivery. This product is intended for in-home

repair.

11.

Travel or transportation expenses for service in remote

locations where an authorized KitchenAid servicer is not

available.

12.

Removal or reinstallation of inaccessible appliances or

built-in fixtures (i.e. trim, decorative panels, flooring,

cabinetry, islands, countertops, drywall, etc.) that interfere

with servicing, removal or replacement of the product.

13.

Service or parts for appliances with original model/serial

numbers removed, altered or not easily determined.

The cost of repair or replacement under these excluded

circumstances shall be borne by the customer.

KitchenAid KDTM354EBS Warranty Information

KitchenAid KDTM354EBS Manual

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