KitchenAid KERA205PWH User Guide - Page 27

ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center. Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230. Our consultants provide assistance with: s Features and specifications on our full line of appliances. s Installation information. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. Accessories U.S.A. To order accessories, call the KitchenAid Customer eXperience Center toll free at 1-800-442-9991 and follow the menu prompts. Or visit our website at www.kitchenaid.com and click on "ShopOnline," then "Accessories." Portable appliances, bakeware, cookware, gadgets and textiles are also available. Cooktop Polishing Creme (ceramic glass models) Order Part #4392916 s Use and maintenance procedures. s Accessory and repair parts sales. s Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). s Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States. To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. Cooktop Scraper (ceramic glass models) Order Part #3183488 Stainless Steel Cleaner & Polish (stainless steel models) Order Part #4396095 Gourmet Griddle Order Part #4396096 27