Konica Minolta bizhub C360 LK-101/LK-102/LK-103/LK-105 License Authentication
Konica Minolta bizhub C360 Manual
View all Konica Minolta bizhub C360 manuals
Add to My Manuals
Save this manual to your list of manuals |
Konica Minolta bizhub C360 manual content summary:
- Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 1
for Customer Engineer bizhub C452/C552/C652/C220/C280/C360 LK-101 LK-102 LK-103 LK-105 License Authentication Operation Guide 2009/10/05 Ver.1.01 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. CS Operations Issued by BT-CSO 1 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 2
Input/ Display confirmation procedure when operation the license management ...8 Requirements for using License Activation Base Functions 8 Instruction for part replacement 8 Activation ...9 Overview of Activation Operation 9 Necessary Hardware...9 Necessary Information...10 Relation of Hardware - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 3
when executing particular operation 75 1. When using the License already activated on the other MFP 75 2. When replacing NVRAM with a new one 75 3. When replacing Service EEPROM 76 Issued by BT-CSO 3 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 4
functions are included in the firmware. If you purchase the license possible to register the picture (thumbnail) in the address book on the image panel. LK-102 Enhancement created by processing scanned data with OCR (Optical Character Recognition). * You need to install the OCR Dictionary Data to - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 5
after performing Repair. When performing the operation, please confirm that the error of license management state occurs under what conditions (executed operations, parts replacement, setting change and so on). It is possible to execute this operation in Service Mode. Issued by BT-CSO 5 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 6
. *3 Necessary to contact the support to acquire the code. Explanation of those Numbers used on those operations/ Codes are as follows. Serial the Token Kit, or will be informed when purchasing the license. You need this number to enable License Activation Base Functions. Request Code This is - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 7
MFP issues this code. Repair Request Code (Repair Demand Code) On the Service activates the error of license management code and issued from LMS. After that, it is necessary to activate the license again, to use the functions. Function Code (bizhub C452/C552/C652/C220/C280/C360) Use this code - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 8
for Customer Engineer Input/ Display confirmation procedure when operation the license management included in License Kit. (LK-101/102/103/105). z You need to install the OCR Dictionary Data to the MFP. Instruction for part replacement ¾ If you need replacement of NVRAM or Service EEPROM, please - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 9
z MFP Administrator z Customer engineer (Sales person) - You need to install the OCR Dictionary Data to the MFP. Token Certificate LMS [Token Number] Input MFP [Serial Number] [Request Code] Input Activation [License Code] [Function Code] Output Necessary Hardware MFP Upgrade Kit (UK - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 10
/ Condition, and Information Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP. [Request Code] Additional memory (UK-203) is installed. License Kit (LK-101/LK-102/LK-103/LK-105) Token Certificate [Token Number] Upgrade - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 11
. Prepare the MFP (FW for i-Option) (additional memory) Prepare PC Get the [Serial Number] [Request Code] from MFP Confirm that access to LMS using Web browser is possible. Prepare License Kit. Access to LMS using Web browser. Find the [Token Number] on Token Certificate. Input the following - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 12
Utility] It is possible to issue the License Code from LMS, and activate the MFP function using License Install Utility. Please refer to the Users Guide of License Install Utility for the detailed procedure. Caution: When you issue the License Code and activate the MFP function, you need to use - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 13
Information (operation) Acquisition Procedure Note Token Number Token Certificate (License Kit) 20 digits alphanumeric Request Code a) MFP panel 30 digits alphanumeric - Administrator Mode - Service Mode b) PSWC (Administrator Mode) Serial Number Get Serial number when taking 13 digits - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 14
for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2. Access to LMS 3. MFP Activation a) Purchase License Kit and get Token •License Kit Certificate. (LK-101/ LK-102/ LK-103/ LK-105) • - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 15
procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press [Forward]. b) Select [License Settings]. *Voice Guidance Function - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 16
]. e') When selecting [Print List], please press [Start] or Start button after selecting the paper tray. When printing it, [Request Code] and [Serial Number] will be printed as sample below. f) Exit from Administrator Mode and go on to the next step [2. Access to LMS]. Issued by BT-CSO 16 Ver - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 17
1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 18
1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 19
this page. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Request Code]. (If you access LMS using the same PC that access to PSWC, you can input Request Code using Copy-and-Paste.) e) Go on to the next step [2. Access to LMS]. for Customer Engineer - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 20
Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code]. Acquisition procedure: •LMS •LMS 3. MFP Activation • Get [License Code] and [Function Code] from LMS . a) Access to the - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 21
used in [Request Code]. *If there is no need to input Request Code, the following message is displayed. "No input of Request Code is needed. Please click the "Next" button." g) Input [Token Number], select the License Kit (Product Description) that needs activation, and click [Add]. Issued by BT - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 22
] and click [Next]. If you find a mistake, click [DEL] button and start from the operation "g)" again. j) Click [Generate License Code]. * If there is no need to input Request Code, the input on the text box will be restricted. (operation h) In this case, it is possible to generate License - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 23
pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. (When you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.) m) Close the window and go on to the next step [3. MFP Activation]. for Customer Engineer Issued by - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 24
for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code]. Acquisition procedure: •LMS •LMS 3. MFP Activation • Get [License Code] and [Function Code] from LMS . a) Access to the - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 25
the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. for Customer Engineer f) Click [Generate License Code]. * [Deactivate License Code], [Deactivate License Code in LMS] and [Repair License Code] are not displayed on [Generate License Code] procedure - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 26
is no need to input Request Code, the following message is displayed. "No input of Request Code is needed. Please click the "Next" button." i) Input [Token Number], select the License Kit (Product Description) that needs activation, and click [Add]. for Customer Engineer j) Click [OK]. k) Check - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 27
Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. (When you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.) o) Close the window and go on to the next step [3. MFP Activation]. Issued by BT-CSO 27 Ver - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 28
Mode> •MFP panel •PSWC • Perform Activation from MFP panel a) Enter in Administrator Mode and press [Forward]. b) Select [License Settings]. *Voice Guidance Function (LK-104) is available in Japanese Market only. c) Select [Install License]. Issued by BT - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 29
]. for Customer Engineer e) Input [Function Code] and press [OK]. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". f) Select [License Code]. g) Input [License Code] and press [OK]. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 30
[Function Code] and [License Code], press [Install]. i) Select [Yes] and press [OK]. for Customer Engineer j) When this screen is displayed, reboot the MFP. k) After rebooting MFP, check the functions were activated. Administrator Settings> License Settings> List of Enabled Functions Confirm that - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 31
] and activate the function. Activation procedure: •MFP panel •MFP panel •PSWC • Perform Activation from MFP panel . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen will appear. Select [License Management]. b) Select - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 32
d) Select [License Code]. for Customer Engineer e) Input License Code and press [END]. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. f) After checking [Function Code] and [License Code], press [Apply]. g) When this message is - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 33
h) After rebooting MFP, check the functions were activated. Service Mode> Billing Setting> License Management> Function List Confirm that activated functions are displayed in the Function List. The Activation operation completed. for Customer Engineer Issued by BT-CSO 33 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 34
: •MFP panel •MFP panel •PSWC • Perform Activation from PSWC. a) Login to PSWC in the Administrator mode. b) Select [Maintenance] > [License Settings] and click [Display]. c) Select [Install License]. After inputting Function Code and License Code, click [OK - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 35
is displayed, reboot the MFP. for Customer Engineer e) After rebooting MFP, check the functions were activated. PSWC Administrator Mode> [Maintenance]> [License Settings]> [List of Enabled Functions] Activated functions are displayed in the List of Enabled Functions. The Activation operation - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 36
, you need to input User ID and password to LMS Server. Token Certificate LMS [Token Number] Input MFP [Serial Number] Input Deactivation [Deactivation Completion Code] Output [Deactivation Code] [Function Code] Input Necessary Hardware MFP License Kit (LK-101/LK-102/LK-103/LK - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 37
, and Information Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP. [Deactivation Complete Code] License Activation Base Functions are activated. License Kit (LK-101/LK-102/LK-103 /LK-105) Token Certificate [Token Number - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 38
3 steps to perform Deactivation. 1. Gather Information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation The following is the flow chart for the Deactivation. Light blue Yellow Pink Prepare MFP Find [Serial Number] from MFP. Prepare PC Confirm that access to internet using Web browser is - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 39
continued from previous page Input [Deactivation Code] and [Function Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP. Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS. Complete Deactivation Issued by - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 40
Check License Kit that needs Deactivation. Serial Number Serial Number Label 13 digits alphanumeric Input to LMS Deactivation Code LMS (Web browser) 35 digits alphanumeric Input to MFP panel Function Code LMS (Web browser) Deactivation Input to MFP panel (Service Mode) Deactivation - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 41
20 digits alphanumeric EG.)1234-5678-90ab-1234-5678 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation Code 3. MFP Deactivation a) Confirm the Serial Number Label of MFP 13 digits alphanumeric and find Serial - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 42
Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get [Deactivation Code]. 3. MFP Deactivation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 43
d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. for Customer Engineer f) Click [Deactivate License Code]. g) Enter the [MFP Serial Number] and then press [Retrieve]. Issued by BT-CSO 43 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 44
[1. Gather information from MFP/Kit] step. i) Click [OK]. for Customer Engineer j) Click [Print] button to print this page or write them down. * Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Deactivation Code]. k) Close the window and go on to the - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 45
MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions. Input from: • MFP panel 3-2. Input [Deactivation Complete Code] to LMS. a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 46
] or write it down, and reboot MFP. If you set A4 (SEF) to paper tray, you can press Start button and print the code out. i) You can check [Deactivation Complete Code] from the following procedure. Service Mode> Billing Setting> License Management> List Deactivation procedure in MFP completed. *If - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 47
j) Exit from Service Mode and go on to the next step [3-2. Input [Deactivation Complete Code] to LMS]. for Customer Engineer Issued by BT-CSO 47 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 48
/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions. 3-2. Input [Deactivation Complete Code] to LMS. a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 49
d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. for Customer Engineer f) Click [Deactivate License Code in LMS]. g) Input [MFP Serial Number] and [Deactivation Complete Code], and click [Registration]. Issued by BT-CSO 49 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 50
h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed. The Deactivation operation completed. for Customer Engineer Issued by BT-CSO 50 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 51
used parts, the message condition can not be solved by performing the repair operation. NVRAM Service EEPROM Board ¾ If License Activation Base function was already activated z While the error message is indicated on the control panel, the License Activation Base Function will not be disabled - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 52
engineer or sales person To access to LMS for repair operation, user ID and password is required. MFP LMS [Serial Number] [Repair request code] [Request Code] Repair Input Input [Repair Code] [License Code] [Function Code] Output Necessary Hardware MFP PC License Management Service (LMS - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 53
, and Information Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP. [Request Code] [Repair Request Code (Repair Demand Code)] PC Web browser None Internet Access environment License Management Server (LMS) BT manages - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 54
3. MFP Repair Pink The following is the flow chart for the Repair. Prepare MFP Prepare PC Get [Serial Number] [Request Code] [Repair Request Code (Repair Demand Code)] Confirm that access to LMS using Web browser is possible. Access to LMS using Web browser. Enter the following information on - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 55
Access to LMS 2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and [Function Code]. 3. Repair the MFP 3-1. Input Repair Code (Repair Permission Code) to solve the License Error. When using each code, please pay attention "U" and "V", "0(number)" and "O(alphabet - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 56
Mode> 2. Access to LMS 3. Repair the MFP (License Error) • From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code (Repair Demand Code)] indicated in . The message "License management error occurred" as picture is displayed when turn on the main - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 57
"0 (number)" is not used in [Request Code] and [Repair Request Code (Repair Demand Code)]. When printing them, [Serial Number] [Repair Request Code (Repair Demand Code)] and [Request Code] will be printed as sample below. e) Exit from Service Mode, and then forward to next step. [2. Access to LMS - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 58
2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and [Function Code]. 3. Repair the MFP (License Error) a) Access to the following URL from the PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 59
d) Enter the [E-Mail Address] and [Password] that you registered and then click [Login]. for Customer Engineer e) Click [OK]. f) Click [Repair License Code]. g) Enter [MFP Serial Number], [Request Code], and [Repair Request Code (Repair Demand Code)]. After that, click [Registration]. Issued by - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 60
. (Ex. When replacing the EEPROM board.) *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Repair Code (Repair Permission Code)] and [License code]. j) Close the web browser and forward to next step. [3. Repair the MFP] Issued by BT-CSO 60 Ver 1.01 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 61
3. Repair the MFP (License Error) 3-1. Input Repair Code (Repair Permission Code) to solve the License Error. Input from: •Control Panel • Perform Repair in . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen will appear. Press [License - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 62
e) Turn the main switch OFF and ON. for Customer Engineer f) The error condition will be resolved. The repair operation completed. Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 63
message "License Management Error" is displayed on Sales person. To perform the initialization, it is necessary to communicate your support contact, and acquire the initialization code. MFP [Serial Number] [Request Code] [Result of Repair operation] [Service History] Information/ Request Support - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 64
for Customer Engineer The service history, the result of the repair operation and parts Number] installed [Request Code] [Service History] -Parts Replacement -Result of Repair operation Communication method to [Initialization Code] support contact such as Phone, Fax or email. Issued - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 65
Replacement - Result of repair operation Inform the following to Service Contact [Serial Number] [Request Code] [Service History] Receive [Initialization Code] for Customer Engineer Input the initialization code through the control panel. Complete Initialization Perform license activation when - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 66
procedure in the above steps. Information (operation) Acquisition Procedure Note Request Code a) MFP panel 30 digits alphanumeric - Administrator Mode Inform your Support - Service Mode Contact. b) PSWC (Administrator Mode) Serial Number Displayed on the same screen as 13 digits - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 67
: MFP panel •MFP panel •PSWC 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press [Forward]. b) Select [License Settings]. *Voice Guidance - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 68
f) When selecting [Print List], please press [Start] or Start button after selecting the paper tray. When printing it, [Request Code] and [Serial Number] will be printed as sample below. g) Exit from Administrator Mode and go on to the next [2. Prepare Initialization]. Issued by BT-CSO 68 Ver - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 69
] and [Serial Number] from MFP panel . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen will appear. Select [License Management]. b) Select [Request Code]. c) Print out displayed [Request Code] and [Serial Number], or write them down. If you press Start - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 70
Mode> •MFP panel •PSWC 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode. b) Select [Maintenance] > [License Settings] and click [Display]. c) Get Request Code screen is displayed. Click - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 71
page. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Request Code]. (If you access LMS using the same PC that access to PSWC, you can input Request Code using Copy-and-Paste.) e) Go on to the next [2.Prepare Initialization]. for Customer Engineer - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 72
contact. 2-2. Get [Initialization Code] from the Support contact. 3. Perform Initialization • Contact the Support contact. (Customer engineer) a) Contact the Support contact and inform [Serial Number] [Request Code] [Service History] to get [Initialization Code]. 1. Gather necessary information - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 73
Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization. Initialization procedure: •MFP panel • Perform Initialization from MFP panel . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen will appear. Select - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 74
d) When this screen appears, reboot MFP. And Initialization is completed. for Customer Engineer After performing Initialization, License Activation Base Function will be disabled. Please refer to [Activation Procedure] and activate the License Activation Base Functions again. Issued by BT-CSO 74 - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 75
replacing NVRAM with a new one, If replacing NVRAM, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error. ¾ If the license is activated, a. execute Repair b. execute Activation after Repair ¾ If the license is NOT activated - Konica Minolta bizhub C360 | LK-101/LK-102/LK-103/LK-105 License Authentication - Page 76
, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error. a. execute Repair b. If Repair is not completed correctly, execute Initialization. Replace Service EEPROM New Service EEPROM MFP Issued by BT-CSO 76 Ver 1.0x
for Customer Engineer
Issued by BT-CSO
Ver 1.01
1
2009/10/05
Ver.1.01
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
CS Operations
bizhub C452/C552/C652/C220/C280/C360
LK-101 LK-102 LK-103 LK-105
License Authentication Operation Guide