Konica Minolta Fujitsu fi-6800 Operating Guide - Page 166

Chapter 8 Troubleshooting * 8.4 Before You Contact the Scanner Service Provider Please check the following items before contacting your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. General Item Scanner model name Serial No. Manufacture Date Date of purchase Symptom Frequency of trouble Do you have warranty for this product? Name of option product used Findings Example: fi-6800 To find out the scanner model name, refer to "8.5 Checking the Product Labels" (page 168). Example: 000001 To find out the Serial Number, refer to "8.5 Checking the Product Labels" (page 168). Example: 2009-09 (September 2009) To find out the date of manufacture, refer to "8.5 Checking the Product Labels" (page 168). Example: fi-680PRF For more details about the options, refer to "A.4 Scanner Options" (page 225). Error Status ■ Computer connection issues Item Findings OS version (Windows) Error message Interface type Example: SCSI interface Interface controller type Example: Adaptec SCSI Card AHA-2940AU ■ Feeding issues Item Type of document Main purpose of use Last date of cleaning Date of consumable replacement operator panel status Findings TOP Contents Index Introduction Scanner Overview How to Load Documents Configuring the Scan Settings How to Use the Operator Panel Various Ways to Scan Daily Care Replacing Consumables Troubleshooting Operational Settings Appendix Glossary 166