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Troubleshooting table

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9.2 Troubleshooting table 9 9.2 Troubleshooting table Simple troubleshooting The following explains simple troubleshooting procedures. If the problem is not corrected after the described operation is performed, contact your service representative. Description of problem The machine does not start up when the Main Power Switch is turned on Copying does not start The image is light. The image is dark. The image is partially obscured or blurry. There are dark specks or spots throughout the printed output There are streaks in the printed output Check points Is power being supplied from the electrical outlet? Has the Sub Power Switch been turned on? Is the Top Right Door of the machine open? Is there any paper that matches the original? Is the copy density set to [Light]? Is the paper damp? Is the copy density set to [Dark]? Was the original not pressed close enough against the Original Glass? Is the paper damp? Was the original not pressed close enough against the Original Glass? Is the Original Glass dirty? Is the Slit Scan Glass dirty? Is the Original Pad dirty? Was the original printed on highly translucent material, such as diazo photosensitive paper or OHP transparencies? Is a 2-sided original being copied? Remedy Correctly insert the power supply plug into the electrical outlet. Turn on the Sub Power Switch. Securely close the Top Right Door of the machine. Load paper of the appropriate size into the paper tray. Press [Dark] in the Density screen to copy at the desired copy density. (p. 5-18) Replace with new paper. (p. 8-3) Press [Light] in the Density screen to copy at the desired copy density. (p. 5-18) Position the original so that it is pressed closely against the Original Glass. (p. 3-5) Replace with new paper. (p. 8-3) Position the original so that it is pressed closely against the Original Glass. (p. 3-5) Wipe the Original Glass with a soft, dry cloth. (p. 8-11) Clean the Slit Scan Glass with a dry cloth. (p. 8-11) Clean the Original Pad with a soft cloth dampened with a mild detergent. (p. 8-12) Place a blank sheet of paper on top of the original. (p. 3-5) If a thin 2-sided original is being copied, the print on the back side may be reproduced on the front side of the copy. In the Background Removal screen, select a lighter background density. (p. 5-18) bizhub 423/363/283/223 9-4

Section	Page
Table of contents	2
1 Introduction	8
1.1 Welcome	8
1.1.1 User's guides	8
1.1.2 User's Guide	9
1.2 Conventions used in this manual	10
1.2.1 Symbols used in this manual	10
To use this machine safely	10
Procedural instruction	10
Key symbols	11
1.2.2 Original and paper indications	11
Original and paper sizes	11
Original and paper indications	11
2 Part names and their functions	13
2.1 Option configuration	13
2.2 Main Body	16
2.2.1 Outside of main body (Front)	16
2.2.2 Outside of the main body (rear)	18
2.2.3 Internal main unit	20
2.2.4 Control Panel	21
Adjusting the angle of the Control Panel	22
2.2.5 Touch Panel	23
2.3 Option	25
2.3.1 Finisher FS-527/Saddle Stitcher SD-509/Punch Kit PK-517/Job Separator JS-603	25
2.3.2 Finisher FS-529	27
2.3.3 Job Separator JS-505	28
3 Using this machine	30
3.1 Turning on or off the machine	30
3.2 Basic copy operations	32
3.2.1 Placing originals	32
Loading the original into the ADF	32
Placing the original on the Original Glass	33
3.2.2 Basic copy operations	33
3.2.3 Copy operations using multiple functions	34
Functions that cannot be combined	36
4 Control Panel Keys	38
Control Panel and functions	38
4.1 About Start, Stop, and Interrupt	40
Start	40
Stop	40
Interrupt	40
Reset	40
4.2 About Copy, Fax/Scan, and User Box	41
Copy	41
Fax/Scan	41
User Box	41
4.3 Utility/Counter	42
4.4 Mode Memory	43
4.5 Access	44
Controlling access to the machine by user/account (user authentication/account track)	44
Using the machine during non-scheduled hours	46
4.6 Power Save	47
4.7 Accessibility	48
4.8 Enlarge Display	50
4.9 Guidance	51
4.10 C (Clear)	53
4.11 Proof Copy	54
Printing one set to check the copy result (Proof Copy)	54
Using a preview image to check the copy result (Advanced Preview)	55
5 Copy Function	58
5.1 [Basic]	59
5.1.1 [Density/Background]	60
5.1.2 [Paper]	61
Configuring a custom size	62
5.1.3 [Zoom]	63
5.1.4 [Duplex/Combine]	64
5.1.5 [Finishing]	67
5.1.6 [Separate Scan]	69
5.1.7 [Auto Rotate OFF]	70
5.2 [Original Setting]	71
Copying mixed originals	72
Copying Z-folded originals	73
5.3 [Original Type]	74
5.4 [Application]	76
5.4.1 [Sheet/Cover/Chapter Insert]	77
[OHP Interleave]	77
[Cover Sheet]	78
[Insert Sheet]	79
[Insert Image]	80
[Chapters]	81
[Program Jobs]	82
5.4.2 [Edit Image]	85
[Neg./Pos. Reverse]	85
[Mirror Image]	86
[Image Adjustment]	86
5.4.3 [Book Copy/Repeat]	87
[Book Copy]	87
[Image Repeat]	89
[Booklet Original]	90
5.4.4 [Page Margin]	91
5.4.5 [Image Adjust]	92
5.4.6 [Booklet]	93
5.4.7 [Erase]	94
[Frame Erase]	94
[Non-Image Area Erase]	95
5.4.8 [Stamp/Composition]	96
[Date/Time]	96
[Page Number]	97
[Stamp]	99
[Copy Protect]	100
[Copy Guard]	101
[Password Copy]	102
[Stamp Repeat]	103
[Header/Footer]	105
[Watermark]	106
[Overlay]	106
[Registered Overlay]	108
5.4.9 [Card Shot]	110
5.4.10 [Save in User Box]	111
5.5 Left panel display	112
5.5.1 [Job List]	113
5.5.2 [Check Job]	115
6 [User Settings]	117
6.1 [System Settings]	118
6.2 [Custom Display Settings]	121
6.3 [Copier Settings]	123
6.4 [Scan/Fax Settings]	125
6.5 [Printer Settings]	126
6.6 [Change Password]	127
6.7 [Change E-Mail Address]	128
6.8 [Change Icon]	129
6.9 [Register Authentication Information]	130
6.10 [Cellular Phone/PDA Setting]	132
7 [Administrator Settings]	134
7.1 [System Settings]	135
7.1.1 [Power Save Settings]	135
7.1.2 [Output Settings]	136
7.1.3 [Date/Time Settings]	137
7.1.4 [Daylight Saving Time]	137
7.1.5 [Weekly Timer Settings]	138
7.1.6 [Restrict User Access]	139
7.1.7 [Expert Adjustment]	140
[Leading Edge Adjustment]	143
[Centering]	143
[Media Adjustment]	144
[Center Staple Position]	144
[Half-Fold Position]	145
[Punch Horizontal Position Adjustment]	145
[Punch Regist Loop Size Adjustment]	146
[Paper Alignment Plate Settings]	146
[Maximum Density Adjustment]	146
[Gradation Adjustment]	147
[Initialize Adjustment Value]	148
7.1.8 [List/Counter]	148
7.1.9 [Reset Settings]	149
7.1.10 [User Box Settings]	150
7.1.11 [Standard Size Setting]	150
7.1.12 [Stamp Settings]	151
7.1.13 [Blank Page Print Settings]	152
7.1.14 [Skip Job Operation Settings]	153
7.1.15 [Default Bypass Paper Type Setting]	153
7.1.16 [Page Number Print Position]	154
7.1.17 [Advanced Preview Setting]	154
7.2 [Administrator/Machine Settings]	155
7.3 [One-Touch/User Box Registration]	156
7.4 [User Authentication/Account Track]	157
7.4.1 [General Settings]	157
7.4.2 [User Authentication Settings]	159
7.4.3 [Account Track Settings]	162
7.4.4 [Print without Authentication]	163
7.4.5 [Print Counter List]	164
7.4.6 [External Server Settings]	164
7.4.7 [Limiting Access to Destinations]	165
7.4.8 [Authentication Device Settings]	165
7.4.9 [User/Account Common Setting]	166
7.4.10 [Scan to Home Settings]	167
7.4.11 [Scan to Authorized Folder Settings]	167
7.5 [Network Settings]	168
7.6 [Copier Settings]	169
7.7 [Printer Settings]	171
7.8 [Fax Settings]	172
7.9 [System Connection]	173
7.10 [Security Settings]	175
7.10.1 [Administrator Password]	175
7.10.2 [User Box Administrator Setting]	175
7.10.3 [Administrator Security Levels]	176
7.10.4 [Security Details]	177
7.10.5 [Enhanced Security Mode]	179
Required settings	179
Settings to forcibly changed	179
7.10.6 [HDD/SSD Settings]	181
7.10.7 [Function Management Settings]	181
7.10.8 [Stamp Settings]	182
7.10.9 [Driver Password Encryption Setting]	182
7.11 [License Settings]	183
7.12 [OpenAPI Authentication Management Setting]	184
8 Maintenance	186
8.1 Paper	186
8.1.1 Checking the paper	186
Replenishment message	186
Precautions regarding the use of paper	186
Paper storage	186
8.1.2 Loading paper	187
Loading paper in Tray 1, Tray 2, Tray 3, or Tray 4	187
Loading paper in LCT	188
Loading paper into the Bypass Tray	189
8.2 Consumables	191
8.2.1 Checking consumables	191
Replacement message	191
Checking consumables status	192
Viewing counters	193
Checking the total number of pages printed	194
8.3 Cleaning procedure	195
Slit Scan Glass	195
Original Glass, Control Panel, Paper Take-Up Roller	195
Housing, Original Pad	196
9 Troubleshooting	198
9.1 When a problem is detected (call a service representative)	198
Problems that cannot be corrected by the user	198
9.2 Troubleshooting table	200
Simple troubleshooting	200
Main messages and their remedies	204
Icons that appear in the touch-panel screen	206
10 Authentication unit (biometric type)	208
10.1 Using an authentication unit (biometric type)	208
10.1.1 Configuring this machine	209
10.1.2 Registering a user	211
Registering a user using the Control Panel of this machine	211
Registering a user using Data Administrator	212
Checking the version of the installed Data Administrator	213
Setup	213
User registration	217
10.1.3 Logging in to this machine	222
When [1-to-many authentication] has been specified	222
When [1-to-1 authentication] has been specified	223
11 Authentication unit (IC card type)	225
11.1 Using authentication unit (IC card type)	225
11.1.1 Configuring this machine	225
11.1.2 Registering a user	227
Registering a user using the Control Panel of this machine	227
Registering a user using Data Administrator	229
Checking the version of the installed Data Administrator	229
Setup	230
User registration	234
11.1.3 Logging in to this machine	238
When [Card Authentication] is enabled	238
When [Card Authentication + Password] is enabled	239
12 Specifications	241
12.1 Paper	241
Paper types and paper capacities	241
12.2 Machine specifications	242
bizhub 423/363/283/223	242
Auto Duplex Unit	244
12.3 Options	245
Reverse Automatic Document Feeder DF-621	245
Paper Feed Cabinet PC-109	245
Paper Feed Cabinet PC-208	246
Paper Feed Cabinet PC-409	246
Finisher FS-527	246
Saddle Stitcher SD-509	248
Punch Kit PK-517	248
Separator JS-603	249
Finisher FS-529	250
Job Separator JS-505	251
Authentication Unit (biometric type) AU-102	251
Authentication Unit (IC card type) AU-201	252
13 Appendix	254
13.1 Glossary	254
14 Index	258
14.1 Index by item	258

Match case Limit results 1 per page

bizhub 423/363/283/223

9-4

9.2

Troubleshooting table

9.2

Troubleshooting table

Simple troubleshooting

The following explains simple troubleshooting procedures. If the problem is not corrected after the described

operation is performed, contact your service representative.

Description of problem

Check points

Remedy

The machine does not start up

when the

Main Power Switch

turned on

Is power being supplied from the

electrical outlet?

Correctly insert the power supply

plug into the electrical outlet.

Has the

Sub Power Switch

been

turned on?

Turn on the

Sub Power Switch

Copying does not start

Is the

Top Right Door

of the ma-

chine open?

Securely close the

Top Right

Door

of the machine.

Is there any paper that matches

the original?

Load paper of the appropriate

size into the paper tray.

The image is light.

Is the copy density set to [Light]?

Press [Dark] in the Density

screen to copy at the desired

copy density. (p. 5-18)

Is the paper damp?

Replace with new paper. (p. 8-3)

The image is dark.

Is the copy density set to [Dark]?

Press [Light] in the Density

screen to copy at the desired

copy density. (p. 5-18)

Was the original not pressed

close enough against the

Origi-

nal Glass

Position the original so that it is

pressed closely against the

Original Glass

. (p. 3-5)

The image is partially obscured

or blurry.

Is the paper damp?

Replace with new paper. (p. 8-3)

Was the original not pressed

close enough against the

Origi-

nal Glass

Position the original so that it is

pressed closely against the

Original Glass

. (p. 3-5)

There are dark specks or spots

throughout the printed output

There are streaks in the printed

output

Is the

Original Glass

dirty?

Wipe the

Original Glass

with a

soft, dry cloth. (p. 8-11)

Is the

Slit Scan Glass

dirty?

Clean the

Slit Scan Glass

with a

dry cloth. (p. 8-11)

Is the

Original Pad

dirty?

Clean the

Original Pad

with a

soft cloth dampened with a mild

detergent. (p. 8-12)

Was the original printed on highly

translucent material, such as dia-

zo photosensitive paper or OHP

transparencies?

Place a blank sheet of paper on

top of the original. (p. 3-5)

Is a 2-sided original being cop-

ied?

If a thin 2-sided original is being

copied, the print on the back side

may be reproduced on the front

side of the copy. In the Back-

ground Removal screen, select a

lighter background density.

(p. 5-18)