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Troubleshooting 14 14 14.1 Troubleshooting Cannot print This chapter description the troubleshooting procedures for possible malfunctions. Perform the following troubleshooting procedures if this machine does not print after specifying a print job. Symptom A message "No printers are connected." or "Print error" appears. A postscript error appears. The machine does not start printing although the print job was completed on the computer. Cause The printer driver selected for printing may not be compatible with the image controller. The network cable or USB cable may be disconnected. An error may be occurring on the machine. Available memory space may be insufficient. Available computer memory space may be insufficient. There may be an error in the application software settings. The file printing settings may be incorrect. The printer driver selected for printing may not be compatible with the image controller. The network cable or USB cable may be disconnected. An error may be occurring on the machine. A print job may be queued in this machine, delaying printing. When executing the print job, "Save in User Box" may have been specified. When executing the print job, "Secure Print" may have been specified. If the Account Track function is operating, an unregistered department name (or password) may have been entered. If the authentication settings have been applied, an unregistered user name (or password) may have been entered. Different encryption passphrase may be specified for the printer driver and the machine. Available computer memory space may be insufficient. Network connection to the image controller is not established (if network connection is specified). The enhanced security mode may be enabled on the machine. Remedy Check the printer name selected. Check that the cable is connected properly. Check the control panel of the machine. Perform a test print to check whether printing is possible. Perform a test print to check whether printing is possible. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. Check the printer name selected. Check that the cable is connected properly. Check the control panel of the machine. Check the job order on the Active Jobs list in the control panel of the machine. Check if the print job is held in the "User Box" in the control panel of the machine. Check if the print job is held on the "Secure Print User Box" in the control panel of the machine. Enter the correct department name (or password). Enter the correct user name (or password). Specify the same encryption passphrase for the machine and the printer driver. Perform a test print to check whether printing is possible. Consult with the network administrator. Specify the authentication settings in the enhanced security mode. For details, contact the administrator of this machine. IC-208 14-2

Section	Page
Introduction	2
Table of contents	3
About this manual	10
Contents	10
Product notation	10
Explanation of manual conventions	11
User’s Guides	12
Printed manual	12
User’s Guide CD manuals	12
1 Overview of printer functions	14
1.1 Printer controller	14
1.1.1 Role of the printer controller	14
1.1.2 Printing flow	15
1.1.3 Control panel	16
1.2 Operating environment	17
1.2.1 Compatible computers and operating systems	17
Windows	17
Macintosh	17
1.2.2 Compatible interfaces	18
Ethernet interface	18
USB interface	18
1.3 Setting up the system	19
1.3.1 Network connection	19
1.3.2 Local connection	19
1.4 Contents of CD-ROM	21
2 Precautions for installation	24
2.1 Introduction	24
2.2 Printer drivers applicable to operating systems	25
2.3 Connection methods selectable in each operating system	27
2.3.1 Windows 2000/XP/Server 2003	27
2.3.2 Windows Vista/Server 2008/7	28
2.3.3 Windows NT 4.0	29
2.3.4 Mac OS 9.2	29
2.3.5 Mac OS 10.2, 10.3, 10.4, 10.5, or 10.6	29
2.3.6 NetWare	29
3 Easy installation using the installer (Windows)	32
3.1 Installer	32
3.1.1 Installer operating environment	32
3.2 Easy installation using the installer	33
3.2.1 Settings of this machine	33
3.2.2 Installation of the printer driver	33
4 Manual installation using the Add Printer wizard	37
4.1 Windows XP/Server 2003	37
4.1.1 Network connection (LPR/Port9100)	37
TCP/IP setting for this machine	37
RAW port number setting for this machine	37
LPD setting for this machine	37
Printer driver installation using the \	37
4.1.2 Network connection (SMB)	40
TCP/IP setting for this machine	40
SMB setting for this machine	40
Printer driver installation by specifying printers using the \	41
4.1.3 Network connection (IPP or IPPS)	43
Specifying the TCP/IP setting for this machine	43
Specifying the IPP settings for this machine	43
Printer driver installation using the \	43
4.1.4 Local connection	44
4.2 Windows Vista/Server 2008/7	46
4.2.1 Network connection (LPR, Port9100, or SMB)	46
Specifying the TCP/IP setting for this machine	46
RAW port number setting for this machine	46
LPD setting for this machine	46
SMB setting for this machine	46
Printer driver installation by searching printers using the \	46
Printer driver installation by creating a port using the \	49
4.2.2 Network connection (IPP or IPPS)	52
Specifying the TCP/IP setting for this machine	52
Specifying the IPP settings for this machine	52
Printer driver installation using the \	52
4.2.3 Network connection (Web Service print)	54
TCP/IP setting for this machine	54
Web Service settings for this machine	54
Recognizing the printer driver from the Network window	54
Printer driver installation by specifying the IP address using the \	55
4.2.4 Local connection	57
Recognizing the installed printer driver	57
Installing the printer driver when connecting the machine	58
Updating the driver after connecting this machine	58
4.3 Windows 2000	60
4.3.1 Network connection (LPR/Port9100)	60
TCP/IP setting for this machine	60
RAW port number setting for this machine	60
LPD setting for this machine	60
Printer driver installation using the \	60
4.3.2 Network connection (SMB)	62
TCP/IP setting for this machine	62
SMB setting for this machine	62
Printer driver installation using the \	63
4.3.3 Network connection (IPP or IPPS)	64
Specifying the TCP/IP setting for this machine	64
Specifying the IPP settings for this machine	64
Printer driver installation using the \	64
4.3.4 Local connection	65
4.4 Windows NT 4.0	66
4.4.1 Network connection (LPR)	66
TCP/IP setting for this machine	66
LPD setting for this machine	66
Printer driver installation using the \	66
5 Installation on Macintosh computers	69
5.1 Mac OS X 10.2, 10.3, 10.4, 10.5, or 10.6	69
5.1.1 Installing the printer driver	69
5.1.2 Selecting and connecting the printer (OS 10.4, 10.5, or 10.6)	70
Specifying the Bonjour settings	70
Specifying the AppleTalk settings	71
Specifying the LPR settings	73
Specifying the IPP settings	74
5.1.3 Selecting and connecting the printer (OS 10.2 and 10.3)	76
Specifying the Rendezvous settings	76
Specifying the AppleTalk settings	77
Specifying the LPR settings	78
Specifying the IPP settings	79
5.2 Mac OS 9.2	81
5.2.1 Installing the printer driver	81
5.2.2 Selecting and connecting the printer	81
Specifying the AppleTalk settings	81
Specifying the LPR settings	82
6 Installation to use NetWare	85
6.1 NetWare	85
6.1.1 Network Settings	85
6.1.2 Windows Client Setting	85
7 Uninstalling the printer driver	87
7.1 Windows	87
7.1.1 Uninstallation by an uninstallation program	87
7.1.2 Uninstallation by an installer	87
7.1.3 Manual uninstallation	88
7.2 Macintosh	90
7.2.1 For Macintosh OS X	90
7.2.2 For Macintosh OS 9.2	90
8 Print functions of the PCL/PS/XPS drivers for Windows	92
8.1 Printing operations	92
8.2 Initializing the printer driver	94
8.2.1 How to display the Properties screen	94
8.2.2 Configure tab	94
8.2.3 Settings tab	95
8.2.4 Registration of the default settings	96
8.3 Common settings	97
8.4 Parameter details	98
8.4.1 Basic tab	98
8.4.2 Layout tab	100
8.4.3 Finish tab	101
8.4.4 Cover Mode tab	102
8.4.5 Stamp/Composition tab	104
Editing watermark	105
Editing the copy protect	106
Editing date/time and page number	107
8.4.6 Quality tab	108
8.4.7 Other tab	109
9 Print function of Mac OS X	111
9.1 Printing operations	111
9.2 Initializing the printer driver	113
9.2.1 Options	113
9.2.2 Registration of the default settings	114
9.3 Common settings	115
9.4 How to add a custom size	116
9.5 Parameter details	117
9.5.1 Page Attributes	117
9.5.2 Copies & Pages	118
9.5.3 Output Method	118
Checking the Output Method setting details	119
9.5.4 Layout	122
9.5.5 Layout/Finish	122
Checking the Layout/Finish setting details	124
9.5.6 Paper Tray/Output Tray	125
9.5.7 Cover Mode/Transparency Interleave	126
9.5.8 Per Page Setting	127
9.5.9 Stamp/Composition	128
Editing the copy protect	129
Editing date/time	130
Editing page number	131
Editing header/footer	132
9.5.10 Quality	133
10 Print function of Mac OS 9.2	135
10.1 Printing operations	135
10.2 Initializing the printer driver	136
10.2.1 Options	136
10.2.2 Registration of the default settings	137
10.3 Parameter details	138
10.3.1 Page Attributes	138
10.3.2 Setting Custom Page Size	138
10.3.3 General	139
10.3.4 Layout (Pages per sheet)	139
10.3.5 Printer specific options (Finishing Options 1 to 3)	140
11 Function detail description	142
11.1 Proof print	142
11.1.1 Setting up the printer driver	142
For Windows	142
For Macintosh OS X	143
11.1.2 Recalling a job from the control panel	143
11.2 Secure print	145
11.2.1 Setting up the printer driver	145
For Windows	145
For Macintosh OS X	147
11.2.2 Recalling a job from the control panel	148
When \	148
When \	150
11.3 Save in User Box	153
11.3.1 Setting up the printer driver	153
For Windows	153
For Macintosh OS X	154
11.3.2 Recalling a job from the control panel	155
11.4 Printing on a machine with the user authentication set up	158
11.4.1 Setting up the printer driver	158
For Windows	158
For Macintosh OS X	160
11.5 Printing with the machine enabling the Account Track function	161
11.5.1 Setting up the printer driver	161
For Windows	161
For Macintosh OS X	163
11.6 ID & Print	164
11.6.1 Setting up the printer driver	164
For Windows	164
For Macintosh OS X	167
11.6.2 Recalling a job from the control panel	168
Entering user information and printing	168
Specifying documents to be printed from the ID & Print User Box	169
Logging in using an authentication unit	171
11.7 Specifying a user-defined encryption passphrase	172
11.7.1 Settings of this machine	172
11.7.2 Setting up the printer driver	174
For Windows	174
For Macintosh OS X	175
11.8 Saving the driver settings	177
11.8.1 Setting up the printer driver	177
For Windows	177
11.8.2 Recalling the settings	178
11.8.3 Editing the settings	178
11.8.4 Importing and exporting the driver settings	179
12 Settings on the control panel	181
12.1 Basic operations for user settings	181
12.1.1 Displaying the User Settings screen	181
12.2 User settings	183
12.2.1 PDL setting	183
12.2.2 Number of Copies	184
12.2.3 Original Direction	185
12.2.4 Spool Print Jobs in HDD before RIP	186
12.2.5 A4/A3 <- -> LTR/LGR Auto Switch	187
12.2.6 Banner Sheet Setting	188
12.2.7 Binding Direction Adjustment	189
12.2.8 Skip Blank Pages	190
12.2.9 Paper Tray	191
12.2.10 Paper Size	192
12.2.11 2-Sided Print	193
12.2.12 Binding Position	194
12.2.13 Staples	195
12.2.14 Punch	196
12.2.15 Banner Paper Tray	197
12.2.16 Font Settings (PCL)	198
12.2.17 Symbol Set (PCL)	199
12.2.18 Font Size (PCL)	200
12.2.19 Line/Page (PCL)	201
12.2.20 CR/LF Mapping (PCL)	202
12.2.21 Print PS Errors	203
12.2.22 Verify XPS Digital Signature	204
12.2.23 TIFF/PDF Image Paper Settings	205
12.2.24 Print Reports	206
12.2.25 Image Shift Settings	207
12.2.26 Stamp Settings	208
Date/Time Print Position	209
Date/Time Text Size	209
Page Number Print Position	209
Page Number Text Size	210
Page number print setting on the insert sheet	210
12.3 Basic operations for Administrator Settings	211
12.3.1 Displaying the Administrator Settings screen	211
12.4 Administrator Settings	213
12.4.1 Print/Fax Output Settings	213
12.4.2 Output Tray Settings	214
12.4.3 Delete Secure Print Documents	214
12.4.4 Auto Delete Secure Document	215
12.4.5 ID & Print Delete Time	216
12.4.6 ID & Print Delete after Print Setting	217
12.4.7 ID & Print Settings	218
12.4.8 ID & Print Operation Settings	220
12.4.9 Print without Authentication	221
12.4.10 I/F Timeout	221
12.4.11 Print XPS Errors	223
12.4.12 Authentication Setting for OpenAPI Settings	223
12.4.13 Print Data Capture	224
12.4.14 Secured Printing Only	225
12.4.15 Driver Password Encryption Setting	226
13 PageScope Web Connection	229
13.1 Using PageScope Web Connection	229
13.1.1 Operating environment	229
13.1.2 Accessing PageScope Web Connection	229
13.1.3 Web browser cache	230
With Internet Explorer	230
With Netscape Navigator	230
With Mozilla Firefox	230
13.1.4 Structure of pages	231
13.2 Logging on and logging off	233
13.2.1 Login and logout operations	233
When user authentication and account track settings are not specified	233
When user authentication and account track settings are specified	234
13.2.2 Logout	234
13.2.3 Login	235
Options that can be selected when logged on to PageScope Web Connection	235
Logging on as a public user	236
Logging on as a registered user	236
Logging on to Administrator mode	237
Logging on as a user box administrator	238
13.3 Overview of User mode	239
13.3.1 Information	239
13.3.2 Job	240
13.3.3 Box	240
13.3.4 Direct Print	241
13.3.5 Store Address	242
13.4 Overview of Administrator mode	243
13.4.1 Maintenance	243
13.4.2 Security	244
13.4.3 Box	245
13.4.4 Print Setting	246
13.4.5 Store Address	247
13.4.6 Network	248
14 Troubleshooting	251
14.1 Cannot print	251
14.2 Unable to specify desired settings or unable to print as specified	253
14.2.1 Printer driver settings have no effect	253
14.2.2 Other	254
14.2.3 Error message	254
15 Appendix	256
15.1 Product specifications	256
15.2 Configuration page	259
15.3 Font list	260
15.3.1 PCL Font List	260
15.3.2 PS Font List	261
15.3.3 Demo page	262
15.4 PPD driver (for Linux and applications)	263
15.4.1 PPD driver types	263
15.4.2 About the PPD driver for Linux	263
15.4.3 About the PPD driver for applications	264
15.5 Glossary	265
16 Index	270

Match case Limit results 1 per page

IC-208

14-2

Troubleshooting

14.1

Cannot print

This chapter description the troubleshooting procedures for possible malfunctions.

Perform the following troubleshooting procedures if this machine does not print after specifying a print job.

Symptom

Cause

Remedy

A message "No printers are connect-

ed." or "Print error" appears.

The printer driver selected for print-

ing may not be compatible with the

image controller.

Check the printer name selected.

The network cable or USB cable

may be disconnected.

Check that the cable is connected

properly.

An error may be occurring on the

machine.

Check the control panel of the ma-

chine.

Available memory space may be in-

sufficient.

Perform a test print to check wheth-

er printing is possible.

A postscript error appears.

Available computer memory space

may be insufficient.

Perform a test print to check wheth-

er printing is possible.

There may be an error in the applica-

tion software settings.

Refer to the user’s manual of the ap-

plication software to check the set-

tings.

The file printing settings may be in-

correct.

Change the settings and try to print

again.

The machine does not start printing

although the print job was completed

on the computer.

The printer driver selected for print-

ing may not be compatible with the

image controller.

Check the printer name selected.

The network cable or USB cable

may be disconnected.

Check that the cable is connected

properly.

An error may be occurring on the

machine.

Check the control panel of the ma-

chine.

A print job may be queued in this

machine, delaying printing.

Check the job order on the Active

Jobs list in the control panel of the

machine.

When executing the print job, "Save

in User Box" may have been speci-

fied.

Check if the print job is held in the

"User Box" in the control panel of

the machine.

When executing the print job, "Se-

cure Print" may have been speci-

fied.

Check if the print job is held on the

"Secure Print User Box" in the con-

trol panel of the machine.

If the Account Track function is op-

erating, an unregistered department

name (or password) may have been

entered.

Enter the correct department name

(or password).

If the authentication settings have

been applied, an unregistered user

name (or password) may have been

entered.

Enter the correct user name (or

password).

Different encryption passphrase

may be specified for the printer driv-

er and the machine.

Specify the same encryption pass-

phrase for the machine and the

printer driver.

Available computer memory space

may be insufficient.

Perform a test print to check wheth-

er printing is possible.

Network connection to the image

controller is not established (if net-

work connection is specified).

Consult with the network adminis-

trator.

The enhanced security mode may

be enabled on the machine.

Specify the authentication settings

in the enhanced security mode. For

details, contact the administrator of

this machine.