Konica Minolta bizhub 601 bizhub 751/601 Print Operations User Manual - IC-208 - Page 252
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Troubleshooting 14 Symptom Cause Remedy Does not print in the Secure Print mode. On the main system, the password rules may be enabled. Specify a password according to the password rules. Different encryption passphrase may be specified for the printer driver and the machine. Specify the same encryption passphrase for the machine and the printer driver. Jobs in Save in User Box have disap- The main system may be set to de- peared. lete the jobs in the user box. Check the settings for the user box on the main system. For details, refer to the User's Guide [Box Operations]. Cannot print in the User Authentication (Account Track) mode The user name (department name) or password is wrong. Confirm the correct user name (department name) and password. "Authentication" is not selected in the printer driver. Select "Authentication" in the printer driver. Different encryption passphrase may be specified for the printer driver and the machine. Specify the same encryption passphrase for the machine and the printer driver. Printing with the current user name (department name) may not be permitted. Check with the administrator to see if the user name (department name) is valid. Cannot print even though "Public User" is selected for user authentication Printing as a public user may not be permitted on the main system. Check with the administrator to see if printing as a public user is permitted. If the problem persists after all of these procedures have been performed, read the User's Guide [Copy Operations]. IC-208 14-3