Konica Minolta bizhub 601 bizhub 751/601 Print Operations User Manual - IC-208 - Page 252

Symptom, Cause, Remedy

Page 252 highlights

Troubleshooting 14 Symptom Cause Remedy Does not print in the Secure Print mode. On the main system, the password rules may be enabled. Specify a password according to the password rules. Different encryption passphrase may be specified for the printer driver and the machine. Specify the same encryption passphrase for the machine and the printer driver. Jobs in Save in User Box have disap- The main system may be set to de- peared. lete the jobs in the user box. Check the settings for the user box on the main system. For details, refer to the User's Guide [Box Operations]. Cannot print in the User Authentication (Account Track) mode The user name (department name) or password is wrong. Confirm the correct user name (department name) and password. "Authentication" is not selected in the printer driver. Select "Authentication" in the printer driver. Different encryption passphrase may be specified for the printer driver and the machine. Specify the same encryption passphrase for the machine and the printer driver. Printing with the current user name (department name) may not be permitted. Check with the administrator to see if the user name (department name) is valid. Cannot print even though "Public User" is selected for user authentication Printing as a public user may not be permitted on the main system. Check with the administrator to see if printing as a public user is permitted. If the problem persists after all of these procedures have been performed, read the User's Guide [Copy Operations]. IC-208 14-3

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IC-208
14-3
Troubleshooting
14
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations].
Does not print in the Secure Print
mode.
On the main system, the password
rules may be enabled.
Specify a password according to
the password rules.
Different encryption passphrase
may be specified for the printer driv-
er and the machine.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Jobs in Save in User Box have disap-
peared.
The main system may be set to de-
lete the jobs in the user box.
Check the settings for the user box
on the main system.
For details, refer to the User’s Guide
[Box Operations].
Cannot print in the User Authentica-
tion (Account Track) mode
The user name (department name)
or password is wrong.
Confirm the correct user name (de-
partment name) and password.
"Authentication" is not selected in
the printer driver.
Select "Authentication" in the printer
driver.
Different encryption passphrase
may be specified for the printer driv-
er and the machine.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Printing with the current user name
(department name) may not be per-
mitted.
Check with the administrator to see
if the user name (department name)
is valid.
Cannot print even though "Public Us-
er" is selected for user authentication
Printing as a public user may not be
permitted on the main system.
Check with the administrator to see
if printing as a public user is permit-
ted.
Symptom
Cause
Remedy