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Konica Minolta bizhub C35 bizhub C35 Facsimile User Guide - Page 123

Problems when sending faxes, G3 fax - toner

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Problems when sending faxes " For details on the error messages, refer to "Error messages" on page 8-9. For details on troubleshooting procedures for document misfeeds, paper misfeeds, poor print quality, or empty toner, refer to the [Printer/Copier/Scanner User's Guide]. If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent correctly, even after performing the described operations, contact your technical representative. G3 fax Symptom Cause Solution The document is not scanned. The document is too thick, too thin or too small. Use the original glass to send the fax. The document is scanned at an angle. The document guides Slide the document are not adjusted to the guides to fit the width of width of the document. the document. The fax received by the The document is incor- Position the document recipient is blurry. rectly positioned. correctly. The original glass is dirty. Clean the original glass. The text in the document Adjust the density. is written too faint. There may be a problem Check the telephone with the telephone con- line, and then try send- nection. ing the fax again. There may be a problem Make a copy to check with the recipient's fax that this machine is machine. operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. The fax received by the recipient is blank. The document was sent Load the document to be with the front side facing faxed facing up. down (when the ADF is used). 8-2 Problems when sending faxes

Section	Page
Contents	4
Ch.1 Introduction	10
Machine Parts	11
Front View	11
Rear View	11
About the Control Panel	12
Touch panel	15
Home screen	15
Initial Fax screen	17
Keys and icons that appear in the screens	18
User authentication and account track	20
With user authentication	20
Device authentication	20
External server authentication	20
With account track	21
Initial settings	22
G3 fax settings	22
[Date & Time Settings]	22
[Fax Target]	22
[Sender Settings]	22
[Comm. Settings]	22
Internet fax settings	23
[TCP/IP Settings]	23
[Network Fax Functions Settings]	23
[E-mail TX (SMTP)]	23
[E-mail RX (POP)]	23
[Subject]	23
[Text]	23
Useful functions	24
Ch.2 Fax Settings screen	26
[Fax Settings] (User Settings)	27
Settings	27
[Fax Settings] (Admin Settings)	29
Settings	33
[Sender Settings]	33
[Header/Footer Settings]	34
[Comm. Settings]	35
[Function Settings]	37
[Fax Function Settings]	38
[Memory RX]	40
[Closed Network RX Password]	40
[Forward TX Settings]	40
[Remote RX Settings]	41
[PC-Fax RX Settings]	41
[Nighttime RX Settings]	42
[PBX Connection Settings]	42
[Fax Report]	43
[List Print]	44
[Fax Target]	45
[Fax Factory Default]	45
[Fax Image Initialized]	45
Ch.3 Sending faxes	46
General operation	47
Positioning the original document	49
Using the ADF	49
Using the original glass	50
Specifying destinations	52
Selecting from the registered destinations	52
Selecting from the Favorites list	52
Selecting with an index search	52
Selecting by searching for a destination type or name	53
Directly typing in the address	53
G3 fax	53
Internet fax	54
Selecting from the log	54
Selecting with an LDAP search	55
Specifying scan settings	56
[Original Type]	56
[Resolution]	56
[Separate Scan]	56
Procedure	57
[Density]	57
[Background Removal]	57
[Sharpness]	57
Specifying communication settings (G3 fax)	58
[ECM OFF]	58
[V34 OFF]	58
[Check Dest. & Send]	58
Useful transmission functions (G3 fax)	59
[Timer TX]	59
[Password TX]	60
[F-Code TX]	60
Specifying e-mail (Internet fax) settings	62
Specifying document settings	63
[Original Size]	63
[Long Original]	63
[Simplex/Duplex]	63
[Binding Position]	64
Sending to multiple destinations (broadcast transmissions)	65
Selecting a program destination	66
Faxing manually (G3 fax)	67
If the fax cannot be sent (automatic redialing) (G3 fax)	68
Canceling a queued transmission	68
Adding the transmitting subscriber identification	69
G3 fax	69
Internet fax	69
Ch.4 Receiving faxes	70
Receiving G3 faxes	71
Automatic reception	71
Manual reception	72
With the control panel	72
With an external telephone	72
DRPD	73
[Ring Pattern]	73
Receiving Internet faxes	74
Useful reception functions	75
Polling reception (G3 fax)	75
Performing a polling reception	75
Memory reception (G3 fax/Internet fax)	76
Using received documents	76
Closed network reception (G3 fax)	76
Fax forwarding (G3 fax/Internet fax)	77
E-mail forwarding (G3 fax/Internet fax)	77
Remote reception (G3 fax)	78
Giving the reception command from an external telephone	78
Night reception (G3 fax/Internet fax)	79
Printing received faxes	80
Determining the paper size	80
Step 1: Determining the most suitable paper size	80
Step 2: Determining the actual paper size used for printing	81
Reducing and splitting	81
When [Tray Selection for RX Print] is set to a specific drawer	81
When [Min. Reduction for RX Print] is set to [100%]	82
When [Print Separate Fax Pages] is set to [OFF]	82
When [Print Separate Fax Pages] is set to [ON]	82
Adding reception information	83
Ch.5 Sending/receiving a PC fax	84
Sending a PC fax	85
Transmission operation	85
Selecting a recipient from the phone book	86
Selecting a recipient from the address book	87
Specifying transmission conditions	87
Creating a fax cover sheet	88
[FAX Cover Sheet Settings] dialog box	88
[Basic] tab	89
[Recipient] tab	89
[Sender] tab	90
[Image] tab	90
Fax driver settings	91
[Printing Preferences] dialog box	91
[Properties] dialog box	91
Common Settings	92
[FAX] tab	93
[Basic] tab	94
[Authentication/Account Track] dialog box	95
[Layout] tab	95
[Configure] tab	96
[Settings] tab	96
Saving fax driver settings	97
Saving the settings	97
Editing settings	97
Using the phone book	98
Adding recipients to a phone book	98
Editing a phone book	99
Changing personal information	99
Changing group membership	100
Changing a group name	100
Creating a folder	100
Searching for personal information	100
Receiving a PC fax	101
Using received documents	101
Uninstalling the fax driver	102
Ch.6 Registering destinations	104
Destination registration	105
Address Book	105
Group	105
Program	105
Registering an address book destination	106
G3 fax	106
Settings	107
Internet fax	108
Registering a program destination	109
Ch.7 Communication management	110
Checking a job	111
Checking jobs being performed	111
Transmission jobs	111
Reception jobs	111
Checking the job log	112
Transmission jobs	112
Reception jobs	112
Printing reports/lists	113
Types of reports	113
Types of lists	114
Activity Report	115
Items that are printed	115
TX Result Report	116
Items that are printed	116
Reservation TX Report	117
Items that are printed	117
Broadcast Result Report	118
Items that are printed	118
Broadcast Reservation Report	119
Items that are printed	119
PC-Fax TX Error Report	120
Items that are printed	120
I-Fax RX Error Report	120
Items that are printed	120
Address Book List/Group List/Program List	121
Fax Setup Information list	121
Ch.8 Troubleshooting	122
Problems when sending faxes	123
G3 fax	123
Internet fax	125
PC fax	125
Problems when receiving faxes	127
G3 fax	127
Internet fax	128
Other problems	129
Error messages	130
Appendix	132
Technical specifications	133
G3 fax	133
Internet fax	133
PC fax (Fax driver)	134
Text input	135