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Konica Minolta bizhub C35 bizhub C35 Printer/Copier/Scanner User Guide - Page 352

Service messages, Message, Cause, Solution, Service Call]

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Service messages These messages indicate a more serious problem that can only be corrected by a service representative. If one of these messages appears, turn the machine off, then on again. If the problem persists, contact your local vendor or authorized service provider. Message [Service Call] [Error occurred. Power OFF and ON, or contact Service with Trouble Code;xxxx] Cause Solution An error has been Restart the machine. detected with the item This often clears the indicated by "xxxx" in service message, and the service message. machine operation can resume. If the problem persists, contact the service representative. Status, error and service messages 13-47

Section	Page
Contents	8
Ch.1 Introduction	18
Getting Acquainted with Your Machine	19
Space Requirements	19
Part Names	21
Front View	21
Rear View	23
Front View with Options	23
Adjusting the angle of the control panel	24
Drivers CD/DVD	25
Printer Drivers (PostScript Drivers)	25
Printer Drivers (PCL Drivers)	25
Printer Drivers (XPS Drivers)	25
Printer Drivers (PPD Files)	26
Scanner Drivers	26
PC Fax Drivers	26
Applications CD/DVD	27
Applications	27
Documentation CD/DVD	29
Documentation	29
System Requirements	30
Ch.2 Control panel and touch panel screens	32
About the Control Panel	33
Touch panel screens	36
Home screen	36
Initial Copy mode screen	38
Initial Scan to Folder mode screen	39
Initial Scan to E-mail mode screen	40
Initial Fax mode screen	40
Job screen	41
Status screen	42
USB/HDD screen	43
Keys and icons that appear in the screens	44
User authentication and account track	46
With user authentication	46
Device authentication	46
External server authentication	46
Logging in using the authentication device	47
With account track	47
Ch.3 Utility Settings	48
[Accessibility]	49
[Meter Count]	54
[Address Registration]	55
[User Settings]	57
[Machine Settings]	60
[Copy Settings]	62
[Scan Settings]	63
[Print Settings]	64
[Fax Settings]	67
[Select Default Start App]	67
[Admin Settings]	68
[Machine Settings]	88
[Administrator Registration]	90
[Address Registration]	90
[Authentication Setting]	91
[Ethernet]	92
[External Memory Print]	95
[Job Timeout]	95
[Copy Settings]	95
[Print Settings]	96
[Fax Settings]	110
[Maintenance Menu]	110
[Folder Settings]	116
[Security Settings]	117
Changing the administrator password	121
Limitations of the password rules	121
Passwords regulated by the password rules	121
Conditions of the password rules	122
Enhanced security settings	122
Required settings	122
Changed settings	123
[Restore Defaults]	124
[HDD Format]	124
[Paper Empty]	125
[Restriction Code Settings]	125
[Erase Job Log]	125
Ch.4 Media Handling	126
Print Media	127
Specifications	127
Types	129
Plain Paper (Recycled Paper)	129
Thick Stock	130
Envelope	131
Label	132
Letterhead	133
Postcard	133
Glossy Media	134
Single Side Only	135
Special Paper	136
Printable Area	137
Envelopes	138
Page Margins	138
Loading Media	139
How do I load media?	139
Tray 1 (Manual Feed Tray)	139
Loading Plain Paper, Single Side Only and Special Paper	139
Other Media	141
Loading Envelopes	142
Loading Label Sheets/Letterhead/Postcards/Thick Stock and Glossy Media	144
Tray 2	146
Loading Plain Paper, Single Side Only and Special Paper	146
Loading Label Sheets/Letterhead/Postcards/Thick Stock and Glossy Media	149
Tray 3/4 (Optional Lower Feeder Unit)	152
Loading Plain Paper, Single Side Only and Special Paper	152
About Duplex Printing	155
How do I autoduplex?	155
Output Tray	157
Media Storage	158
Original Media	159
Specifications	159
Documents that can be placed on the original glass	159
Documents that can be loaded into the ADF	159
Loading a Document	161
Placing a document on the original glass	161
Loading a document into the ADF	162
Ch.5 Using the Printer Driver	164
Selecting Driver Options/Defaults (for Windows)	165
Windows Server 2008 R2/7/Vista/Server 2008/XP/Server 2003/2000	165
Uninstalling the Printer Driver (for Windows)	167
Windows Server 2008 R2/7/Vista/Server 2008/XP/Server 2003/2000	167
Displaying Printer Driver Settings (for Windows)	168
Windows 7/Server 2008 R2	168
Windows Vista/Server 2008	168
Windows XP/Server 2003	168
Windows 2000	168
Using the Postscript, PCL and XPS Printer Driver	169
Common Buttons	169
[OK]	169
[Cancel]	169
[Apply]	169
[Help]	169
[Favorite Setting]	169
[Printer View]	170
[Paper View]	170
[Quality View]	170
[Printer Information]	170
[Default]	170
[Advanced] Tab (PostScript Printer Driver Only)	170
[My Tab]	171
[Basic] Tab	171
[Layout] Tab	172
[Cover Mode] Tab	172
[Stamp/Composition] Tab	172
[Quality] Tab	173
[Other] Tab	174
Limitations on printer driver functions installed with Point and Print	174
Ch.6 Proof Print, External memory and ID & Print functions	176
Proof Print	177
Printing a job saved on the hard disk	177
Deleting a job saved on the hard disk	177
External Memory	178
Printing from a connected USB memory device	178
Selecting the type of files to be displayed	179
ID & Print	179
Printing simultaneously with log-in	179
Specifying a job to print	179
Deleting a job	180
Ch.7 Performing Copy mode operations	182
Basic copy operation	183
[Original Size]	185
Documents of mixed page sizes	185
[Paper]	186
[Zoom]	187
[Duplex/Combine]	188
[Density]	189
[Original Type]	190
[Color Mode]	190
[Finishing]	191
[Proof Copy]	191
Proof Copy operation	191
[Separate Scan]	192
Scanning the document in separate batches	193
[ID Copy]	194
[Paper Margin]	195
[Image Quality]	196
Ch.8 Additional copy operations	198
Interrupting a copy job	199
Copy programs	200
Storing a copy program	200
Deleting a copy program	200
Copying using stored settings (copy programs)	201
Ch.9 Scanning From a Computer Application	202
Basic Scanning Operation	203
Windows TWAIN Driver Settings	204
Mode settings	204
When [Basic Mode] is selected	204
When [Advanced Mode] is selected	205
Windows WIA Driver Settings	208
Macintosh TWAIN Driver Settings	209
Mode settings	209
When [Basic Mode] is selected	209
When [Advanced Mode] is selected	210
Using a Web Service	213
Settings required to use a Web Service	213
Installing this machine on the computer	213
Confirmation before installation	213
Installation procedure	213
Specifying the scan command from a computer (Web Service)	214
Specifying the scan command from a computer	214
Ch.10 Scanning with the machine	216
Initial settings	217
Useful functions	217
Performing Scan to E-mail mode operations	218
Basic Scan to E-mail operation	218
Specifying document settings	219
[Simplex/Duplex]	219
[Original Size]	220
[Original Settings] - [Separate Scan]	220
[Original Settings] - [Original Direction]	221
[Original Settings] - [Orig. Binding Position]	221
[Color Mode]	222
[Original Type]	222
Specifying scan settings	223
[Background/Density]	223
[Resolution]	223
[File Settings] - [File Type]	224
[File Settings] - [Scan Setting]	224
[File Settings] - [PDF Encrypt]	225
Specifying communication settings	227
[Binary Division]	227
[E-mail Encryption]	227
[Send Use Signature]	227
[E-mail]	228
Specifying destinations	229
Selecting from registered destinations	229
Selecting from the Favorites list	229
Selecting with an index search	230
Selecting by searching for a destination type or name	230
Directly typing in the address	231
Selecting from the log	231
Selecting a program destination	232
Performing Scan to Folder mode operations	233
Basic Scan to Folder operation	233
Specifying document settings	235
[Simplex/Duplex]	235
[Original Size]	235
[Original Settings] - [Separate Scan]	236
[Original Settings] - [Original Direction]	236
[Original Settings] - [Orig. Binding Position]	237
[Color Mode]	237
[Original Type]	238
Specifying scan settings	238
[Background/Density]	238
[Resolution]	239
[File Settings] - [File Type]	239
[File Settings] - [Scan Setting]	240
[File Settings] - [PDF Encrypt]	240
Specifying the document name	241
Specifying communication settings	242
[URL Notification]	242
[URL Notification Destination]	242
Specifying destinations	242
Selecting from registered destinations	242
Selecting from the Favorites list	243
Selecting with an index search	243
Selecting by searching for a destination type or name	243
Directly typing in the address	244
With [FTP]	244
With [PC(SMB)]	244
With [WebDAV]	245
With [USB Memory]	245
With [HDD]	246
With [Web Service Settings]	247
Selecting from the log	247
Selecting a program destination	248
Registering destinations	249
Destination registration	249
Address Book	249
Group	249
Program	249
Registering an address book destination	250
Registering an address book destination (E-mail transmission)	250
Registering Address Book (SMB transmission)	251
Registering a program destination	252
Ch.11 Replacing Consumables	254
Replacing Consumables	255
About Toner Cartridges	255
Replacing a Toner Cartridge	257
Replacing a Imaging Unit	262
Replacing the Waste Toner Bottle	270
Replacing the Transfer Roller	273
Replacing the Transfer Belt Unit	275
Replacing the Backup Battery	283
Replacing the Fuser Unit	286
Antistatic Protection	291
Ch.12 Maintenance	292
Maintaining the machine	293
Cleaning the machine	295
Exterior	295
Media Rollers	296
Cleaning the Media Feed Rollers (Manual Feed Tray)	296
Cleaning the Media Feed Rollers for Tray 2/3/4	298
Cleaning the Media Transfer Rollers for Tray 3/4	299
Cleaning the Media Feed Rollers for the ADF	300
Cleaning the Laser Lens	301
Ch.13 Troubleshooting	306
Introduction	307
Printing a configuration page	307
Unlocking the Scanner	308
Preventing Media Misfeeds	309
Understanding the Media Path	310
Clearing Media Misfeeds	311
Media misfeed indications	311
Clearing a Media Misfeed in Tray 2	312
Clearing a Media Misfeed in Tray 3/4	316
Clearing a Media Misfeed from the ADF	318
Clearing a Media Misfeed from the Duplex	320
Clearing a Media Misfeed from the Fuser Unit	321
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller	325
Solving Problems with Media Misfeeds	328
Solving Other Problems	331
Solving Problems with Printing Quality	336
Status, error and service messages	343
Status messages	343
Error messages	344
Warning messages	344
Operator messages	346
Service messages	352
Ch.14 Installing Accessories	354
Introduction	355
Lower Feeder Unit PF-P08	356
Kit Contents	356
Installing a Lower Feeder Unit PF-P08	357
Working Table WT-P01	359
Kit Contents	359
Installing a Working Table WT-P01	360
Ch.15 Authentication device (IC card type)	364
Using authentication device (IC card type)	365
Configuring this machine	365
Registering a user	367
Registering a user using Data Administrator	367
Checking the version of the installed Data Administrator	367
Setup	368
User registration	373
Associating the user with card using authentication device	378
Logging in to this machine	378
When [Card Authentication] is enabled	379
When [Card Authentication + Password] is enabled	379
Appendix	380
Technical specifications	381
Consumable Life Expectancy Chart	385
User-Replaceable	385
Service-Replaceable	386
Text input	387
Entering text	387
Our Concern for Environmental Protection	388
What is an ENERGY STAR product?	388