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Kyocera FS-1028MFP FS-1028MFP/1128MFP Operation Guide Rev-3 - Page 352

Solving Malfunctions, Corrective Actions - troubleshoot

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints Corrective Actions Reference Page The operation panel does not respond when the main power switch is turned on. Pressing the Start key does not produce copies. Is the machine plugged in? Is there a message on the Message Display? Is the machine in Sleep mode? Blank sheets are ejected. Is the connector of the Document Processor connected to the machine? Are the originals loaded correctly? Plug the power cord into an AC - outlet. Determine appropriate response to the message and respond accordingly. Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 45 seconds. Connect the connector of the Document Processor to the machine securely. When placing originals on the platen, place them face-down and align them with the original size indicator plates. When placing originals in the optional document processor, place them face-up. - 3-5 - 2-42 2-44 Printouts are too light. Is the machine in Auto Density mode? Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is EcoPrint mode enabled? Set the correct density level for auto density. Select the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Disable EcoPrint mode. - 5-13 - 9-5 9-5 2-26 4-10 10-2 OPERATION GUIDE

Section	Page
Safety Conventions in This Guide	3
Contents	4
Quick Guide	7
To make copies	7
To print	7
To send documents	8
To send a FAX(FAX functions available only in FS-1128MFP.)	9
Caution / Warning Labels	10
Installation Precautions	11
Environment	11
Other precautions	11
Power supply/Grounding the machine	12
Other precautions	12
Handling of plastic bags	12
Precautions for Use	13
Cautions when using the machine	13
Other precautions	14
Cautions when handling consumables	15
Other precautions	16
Laser Safety (Europe)	17
Safety Instructions Regarding the Disconnection of Power (Europe)	18
SAFETY OF LASER BEAM (USA)	19
Safety Instructions Regarding the Disconnection of Power (USA)	21
Legal Restriction on Copying/Scanning	23
Legal and Safety Information	25
Legal Information	26
Regarding Trade Names	27
Energy Saving Control Function	31
Automatic 2-Sided Copy Function	31
Paper Recycling	31
Energy Star (ENERGY STAR®) Program	31
About this Operation Guide	32
Conventions in This Guide	33
1 Part Names	35
Operation Panel	36
Machine	38
2 Preparation before Use	41
Check bundled items	42
Documents Contained in the Included CD-ROM	42
Determining the Connection Method and Preparing Cables	43
Connection Example	43
Preparing Necessary Cables	44
Connecting Cables	45
Switching the Language for Display [Language]	47
Setting Date and Time	48
Network Setup (LAN Cable Connection)	51
TCP/IP (IPv4) Setup (by Entering IP Addresses)	51
AppleTalk Setup	60
Installing Software	62
COMMAND CENTER (Settings for E-mail)	63
Sending E-mail	64
Loading Paper	66
Before Loading Paper	66
Loading Paper in the Cassettes	67
Loading Paper in the Multi Purpose Tray	70
Loading Envelopes	72
Specifying Paper Size and Media	76
Loading Originals	82
Placing Originals on the Platen	82
Loading Originals in the Document Processor	83
3 Basic Operation	85
Power On/Off	86
Power On	86
Power Off	87
Auto Low Power Mode	88
Sleep and Auto Sleep	89
Login/Logout	90
One-Touch Keys and Program Keys	91
Message Display	92
Copying	93
Adjusting Density	94
Selecting Image Quality	95
Zoom Copying	96
Duplex Copying	98
Collate Copying	101
Printing - Printing from Applications	102
Sending	104
Send as E-mail	105
Send to Folder (SMB)/Send to Folder (FTP)	107
Confirm Destination Screen	111
Specifying Destination	112
Choosing from the Address Book	112
Search in Address Book	113
Search in Extended Address Book	113
Choosing by One-Touch Key	114
Sending to Different Types of Destinations (Multi Sending)	114
Canceling Jobs	115
Canceling Jobs	115
Checking Remaining Toner and Paper	116
Checking Remaining Toner	116
Checking Remaining Paper	116
Program (Copying, Sending and Faxing)	117
Registering Settings	117
Changing and Deleting Settings	117
Recalling Settings	118
4 Copying Functions	119
Original Size	120
Paper Selection	122
Selecting the Cassette	122
Selecting the Multi Purpose Tray	123
Original Orientation	126
When placing originals on the platen	126
When placing originals on the optional document processor	126
EcoPrint	128
Combine Mode	129
2-in-1 Mode	129
4-in-1 Mode	130
Types of Page Boundary Lines	131
Continuous Scan	133
Job Finish Notice	134
File Name Entry	136
Print Override	137
5 Sending Functions	139
Original Size	140
Sending Size	142
Zoom	144
Duplex Sending	145
Original Orientation	146
File Format	148
Original Image	150
Adjusting Density	151
Scan Resolution	152
Color / Grayscale / Black and White Selection	153
Continuous Scan	154
File Name Entry	155
Subject and Body Entry	156
WSD Scan	157
Job Finish Notice	159
FTP Encrypted TX	161
Sanning Image using Application	162
6 Document Box	163
Printing Documents Stored in USB Memory	164
Limitations	164
Printing	164
TIFF Print	165
XPS FitTo Page	166
Saving Documents to USB Memory (Scan to USB)	167
Storing Documents	167
Removing USB Memory	169
7 Status / Job Cancel	171
Checking Job Status	172
Available Status Screens	172
When complete job name not displayed in detailed information	173
When complete job name not displayed in detailed information	175
When complete destination name not displayed in detailed information	175
When complete job name not displayed in detailed information	177
When complete destination information not displayed in detailed information	177
Checking Job History	178
Available Job History Screens	178
Displaying Print Job Log	178
When complete job name not displayed in detailed information	179
When complete destination information not displayed in detailed information	179
Displaying Send Job Log	180
When complete job name not displayed in detailed information	181
When complete destination name not displayed in detailed information	181
Displaying Store Job Log	181
When complete job name not displayed in detailed information	182
When complete destination information not displayed in detailed information	182
Sending the Job Log History	183
Displaying Job Log History Menu	183
Setting the destination	184
Confirming Current Destination	184
Registering Destination	185
Automatic Job Log History Transmission	186
Manual Job Log History Transmission	186
Setting E-mail Subject	187
Pause and Resumption of Jobs	189
Canceling of Jobs	189
Device/Communication	190
Check of Device Status	190
Handling the Devices	191
8 Default Setting (System Menu)	193
Common Settings	194
How to display the Sys. Menu/Count. menu	194
Switching the Language for Display [Language]	195
Default Screen	197
Sound	198
Display Bright.	199
Original/Paper Settings	200
Preset Limit	218
Switching Unit of Measurement	219
Error Handling	220
Function Defaults	222
Login Operation	248
Copy Settings	249
Photo Processing	249
Paper Selection	250
Auto Paper Selection	251
Auto % Priority	251
Select Key Set	253
Sending Settings	255
Select Key Set	255
Document Box Settings	257
Select Key Set	257
Printer Settings	260
Emuration Set	260
EcoPrint	263
Override A4/LTR	264
Duplex	265
Copies	266
Orientation	267
FormFeed Timeout	268
LF Action	268
CR Action	269
Paper Feed Mode	270
Printing Reports/Sending Notice	272
Printing Reports	272
Send Result Report	276
Adjustment/Maintenance	278
Copy Denst. Adj.	278
Send/Box Density	279
Correct. Bk Line	280
New Developer	281
Date/Timer	283
Date/Time	283
Date Format	286
Time Zone	288
Summer Time	290
Auto Error Clear	292
Auto Sleep	294
Auto Panel Reset	297
Low Power Timer	299
Unusable Time	300
Editing Destination (Address Book/Adding One-Touch Keys)	303
Adding an Individual Destination	303
Adding a Group	309
Editing a Destination	313
Adding a Destination on One-touch Key	315
Restarting the System	318
Network Setup	319
LAN Interface Setup	319
TCP/IP (IPv4) Setup	320
TCP/IP (IPv6) Setup	320
NetWare Setup	321
AppleTalk Setup	323
WSD Scan Setup	323
WSD Print Setup	324
Protocol Detail	326
Network Security	329
SSL Setting	329
SNMPv3 Setting	334
IPSec Setting	335
Interface Block Setting	337
USB Host (USB memory slot setting)	337
USB Device (USB interface setting)	338
Optional interface (Optional interface card setting)	340
Security Level (Security Level setting)	341
Optional Functions	342
Op Functions	342
9 Maintenance	343
Cleaning	344
Glass Platen	344
Cleaning the Machine	344
Toner Container Replacement	347
Toner Container Replacement	347
Prolonged Non-Use and Moving of the Machine	349
10 Troubleshooting	351
Solving Malfunctions	352
Responding to Error Messages	355
Alphanumeric	355
Responding to an Error Lamp Flashes	360
Clearing Paper Jams	361
Jam Location Indicators	361
Precautions with Paper Jams	361
Online Help Messages	361
Multi Purpose Tray	362
Paper Cassette/Paper Feeder	362
Duplexer	362
Inside the Machine	364
Rear Cover	365
Optional Document Processor	366
11 Management	369
User Login Administration	370
First User Login Administration	370
Enabling/Disabling User Login Administration	370
Login/Logout	373
Changing User Properties	377
Enabling/Disabling Group Authentication	379
Displaying Network User Propertiy	380
Unknown login user name Job	382
Job Accounting	384
First Job Accounting Setup	384
Enabling/Disabling Job Accounting	384
Login/Logout	386
Managing Accounts	387
Managing Accounts	389
Managing the Copier/Printer Counts	391
Restricting the Use of the Machine	393
Default Counter Limit	397
Counting the Number of Pages Printed	400
Printing an Accounting Report	405
Checking the Counter	407
Appendix	409
Optional Equipment	410
Overview of Optional Equipment	410
Document Processor (DP-110)	410
Paper Feeder (PF-100)	410
Expansion Memory	410
Character Entry Method	413
Keys Used	413
Selecting Type of Characters	414
Entering Characters	415
Paper	417
Cassette	417
Optional paper feeder	417
Multi Purpose tray (MP tray)	417
Basic Paper Specifications	419
Choosing the Appropriate Paper	420
Special Paper	422
Specifications	426
Machine	426
Printer	428
Scanner	429
Document Processor (option)	430
Environmental Specifications	430
Glossary	431

Match case Limit results 1 per page

Troubleshooting

10-2

OPERATION GUIDE

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the

following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel

does not respond

when the main power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

Message Display?

Determine appropriate response to

the message and respond

accordingly.

—

Is the machine in Sleep

mode?

Press the

Power

key to recover

the machine from Sleep mode. The

machine will be ready to copy

within 45 seconds.

3-5

Is the connector of the

Document Processor

connected to the machine?

Connect the connector of the

Document Processor to the

machine securely.

—

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the original size

indicator plates.

2-42

When placing originals in the

optional document processor,

place them face-up.

2-44

Printouts are too light.

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Select the correct density level.

5-13

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-5

Is there a message indicating

the addition of toner?

Replace the toner container.

9-5

Is the paper damp?

Replace the paper with new paper.

2-26

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-10