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Solving Malfunctions

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Troubleshooting > Solving Malfunctions Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints Corrective Actions Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 seconds or more. 9-22 The touch panel does not respond when the main power switch is turned on. Is the machine plugged in? Plug the power cord into an AC outlet. 2-10 Pressing the Start key does Is there a message on the touch not produce copies. panel? Determine the appropriate response to 10-13 the message and respond accordingly. Is the machine in Sleep mode? Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 15 seconds. 2-19 Cannot print. Is the machine plugged in? Plug the power cord into an AC outlet. 2-10 Is the machine powered on? Turn on the main power switch. 2-11 Are the printer cable and network cable connected? Connect the correct printer cable and 2-9 network cable securely. Was the machine powered on before Power on the machine after 2-9 the printer cable was connected? connecting the printer cable. Is the print job paused? Resume printing. 8-3 Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, place them face-down and align them with the original size indicator plates. 3-12 When placing originals in the document processor, place them faceup. 3-14 - Check that the application software is - correctly operated. Paper often jams. Is the paper loaded correctly? Load the paper correctly. 3-2 Is the paper of the supported type? Is it Remove the paper, turn it over, and 3-2 in good condition? reload it. Is the paper curled, folded or wrinkled? Replace the paper with new paper. 3-2 Are there any loose scraps or jammed Remove any jammed paper. paper in the machine? 10-22 Printouts are wrinkled or curled. Is the paper damp? Replace the paper with new paper. 3-2 Documents are printed improperly. Are the application software settings at Check that the printer driver and - the PC set properly? application software settings are set properly. Cannot print with USB memory. USB memory not recognized. Is the USB host blocked? - Select [Unblock] in the USB host settings. Check that the USB memory is securely plugged into the machine. 9-21 - 10-10

Section	Page
Contents	5
Quick Guide	11
Menu Map	14
1 Preface	25
Notice	26
Safety Conventions in This Guide	26
Environment	27
Precautions for Use	27
Legal Restriction on Copying/Scanning	32
Legal and Safety Information	33
Legal Information	33
Energy Saving Control Function	36
Automatic 2-Sided Copy Function	36
Paper Recycling	36
Energy Star (ENERGY STAR®) Program	36
About this Operation Guide	37
Conventions in This Guide	37
Originals and Paper Sizes	39
2 Preparation before Use	41
Part Names	42
Machine	42
Operation Panel	45
Touch Panel	46
Determining the Connection Method and Preparing Cables	47
Connection Example	47
Preparing Necessary Cables	48
Connecting Cables	49
Connecting LAN Cable	49
Connecting USB Cable	50
Connecting the Power Cable	50
Power On/Off	51
Power On	51
Power Off	51
Installing Software	53
Installing Printer Driver	53
Setting TWAIN Driver	57
Setting WIA Driver	58
Energy Saver function	59
Sleep and Auto Sleep	59
Machine Setup Wizard	60
COMMAND CENTER (Settings for E-mail)	61
Sending E-mail	62
3 Common Operations	65
Loading Paper	66
Before Loading Paper	66
Loading Paper in the Cassettes	67
Loading Paper in the Multi Purpose Tray	71
Loading Originals	76
Placing Originals on the Platen	76
Loading Originals in the Document Processor	77
Checking the Equipment's Serial Number	79
Checking the Counter	80
Login/Logout	81
Login	81
Logout	82
Favorites	83
Registering Favorites	83
Editing and Deleting Favorites	87
Using Favorites	89
Shortcuts	91
Registering Shortcuts	91
Editing and Deleting Shortcuts	93
Using Shortcuts	94
Quick Setup Wizard	95
Help Screen	97
Canceling Jobs	98
Using Various Functions	99
Common Functionality	100
Original Size	101
Original Orientation	102
Duplex	103
Continuous Scan	105
Paper Selection	107
Collate	108
Density	109
Scan Resolution	110
Original Image	111
Sharpness	112
Background Density Adjust	113
Zoom	114
File Format	115
Color Selection	117
Job Finish Notice	118
File Name Entry	120
Priority Override	121
4 Copying	123
Basic Operation	124
Copying Functions	126
Zoom	127
Duplex	129
Combine	132
EcoPrint	135
5 Printing	137
Printing from Applications	138
Printing Data Saved on the Printer	141
Private Print	141
Proof and Hold	143
Automatic Delete Setting for Temporary Documents	146
6 Sending	147
Basic Operation	148
Preparation for Sending a Document to a PC	151
Checking What to Enter for [Host Name]	151
Checking What to Enter for [Login User Name]	152
Creating a Shared Folder	153
Checking the [Path]	156
Configuring Windows Firewall (for Windows 7)	157
Specifying Destination	161
Choosing from the Address Book	161
Choosing by One Touch Key	163
Entering a New E-mail Address	164
Specifying a New PC Folder	165
Checking and Editing Destinations	168
Sending to Different Types of Destinations (Multi Sending)	169
Registering Destinations in the Address Book	170
Adding a Contact	170
Adding a Group	174
Editing and Deleting Address Book Entries	177
Adding a Destination on One Touch Key	179
Adding a Destination	179
Editing and Deleting One Touch Key	181
Sending Functions	182
Sending Size	183
File Separation	185
E-mail Subject/Body	186
FTP Encrypted TX	187
WSD Scan	188
Scanning using TWAIN	191
7 Document Box	193
Printing Documents Stored in Removable USB Memory	194
Saving Documents to USB Memory (Scan to USB)	197
Removing USB Memory	200
Functions for Document Box	201
Duplex	202
Encrypted PDF Password	203
JPEG/TIFF Print	204
XPS Fit to Page	205
Storing Size	206
8 Status / Job Cancel	209
Checking Job Status	210
Details of the Status Screens	211
Checking Job History	215
Sending the Log History	216
Setting the Destination	217
Automatic Log History Transmission	218
Manual Log History Transmission	218
Setting E-mail Subject	219
Check of Device Status	220
Checking the Remaining Amount of Toner and Paper	222
9 Setup, Registration, and User Management	223
System Menu	224
Operation Method	224
System Menu Settings	225
Language	227
Report	227
User Property	229
Cassette/MP Tray Settings	229
Common Settings	231
Copy	235
Send	236
Favorites/Application	237
Internet	237
Printer	238
System	239
Date/Timer	244
Adjustment/Maintenance	245
User Login Administration	247
First User Login Administration	247
User Login Settings	248
Enabling/Disabling User Login Administration	249
Adding a User	251
Local User Authorization	255
My Panel	256
Editing and Deleting Users	257
Simple Login	260
Group Authorization	266
Obtain Network User Property	270
Job Accounting	272
First Job Accounting Setup	272
Job Accounting Settings	274
Enabling/Disabling Job Accounting	275
Login/Logout	276
Adding an Account	277
Editing and Deleting Accounts	279
Restricting the Use of the Machine	281
Counting the Number of Pages Printed	283
Printing an Accounting Report	285
Job Accounting Default Setting	286
Unknown Login User Name Job	287
10 Troubleshooting	289
Toner Container Replacement	290
Waste Toner Box Replacement	292
Replacing the Maintenance Kit (MK-370)	294
Cleaning	295
Glass Platen	295
Document Processor	295
Machine	296
Solving Malfunctions	298
Responding to Error Messages	301
Clearing Paper Jams	310
Paper Jam Location	310
Multi Purpose Tray	311
Cassette	311
Duplexer	312
Inside the Machine	313
Rear Unit	314
Document Processor	314
11 Appendix	317
Optional Equipment	318
Overview of Optional Equipment	318
Paper Feeder	318
Expansion Memory	319
Card Authentication Kit	320
USB Keyboard	320
Optional Function	321
Character Entry Method	323
Entry Screens	323
Entering Characters	325
Paper	326
Basic Paper Specifications	327
Choosing the Appropriate Paper	327
Special Paper	330
Specifications	334
Machine	334
Printer	336
Scanner	336
Document Processor	337
Environmental Specifications	337
Glossary	338

Match case Limit results 1 per page

10-10

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

An application does not start.

Is the Auto Panel Reset time short?

Set the Auto Panel Reset time to 30

seconds or more.

9-22

The touch panel does not

respond when the main

power switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC outlet.

2-10

Pressing the

Start

key does

not produce copies.

Is there a message on the touch

panel?

Determine the appropriate response to

the message and respond accordingly.

10-13

Is the machine in Sleep mode?

Press the Power key to recover the

machine from Sleep mode. The

machine will be ready to copy within

15 seconds.

2-19

Cannot print.

Is the machine plugged in?

Plug the power cord into an AC outlet.

2-10

Is the machine powered on?

Turn on the main power switch.

2-11

Are the printer cable and network

cable connected?

Connect the correct printer cable and

network cable securely.

2-9

Was the machine powered on before

the printer cable was connected?

Power on the machine after

connecting the printer cable.

2-9

Is the print job paused?

Resume printing.

8-3

Blank sheets are ejected.

Are the originals loaded correctly?

When placing originals on the platen,

place them face-down and align them

with the original size indicator plates.

3-12

When placing originals in the

document processor, place them face-

up.

3-14

—

Check that the application software is

correctly operated.

—

Paper often jams.

Is the paper loaded correctly?

Load the paper correctly.

3-2

Is the paper of the supported type? Is it

in good condition?

Remove the paper, turn it over, and

reload it.

3-2

Is the paper curled, folded or wrinkled?

Replace the paper with new paper.

3-2

Are there any loose scraps or jammed

paper in the machine?

Remove any jammed paper.

10-22

Printouts are wrinkled or

curled.

Is the paper damp?

Replace the paper with new paper.

3-2

Documents are printed

improperly.

Are the application software settings at

the PC set properly?

Check that the printer driver and

application software settings are set

properly.

—

Cannot print with USB

memory.

USB memory not recognized.

Is the USB host blocked?

Select [Unblock] in the USB host

settings.

9-21

—

Check that the USB memory is

securely plugged into the machine.

—