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Kyocera TASKalfa 4500i 3500i/4500i/5500i Operation Guide Rev-1 2011.4 - Page 465

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Troubleshooting Error Message Checkpoints Corrective Actions Reference Page Cannot punch at the specified position. Have you selected a position that cannot be punched? If the selected paper is not changed and [Continue] is pressed, punch is released. Select the available paper. Press [Continue] to print. 3-20 Cannot punch this paper. Did you select a paper size/ type that cannot be punched? If the selected paper is not changed and [Continue] is pressed, punch is released. Select the available paper. Press [Continue] to print. 3-20 Cannot staple at the specified position. Have you selected a position that cannot be stapled? If the selected paper is not changed - and [Continue] is pressed, staple is released. Select the available paper. Press [Continue] to print. Cannot staple this paper.* Did you select a paper size/ If the selected paper is not changed - type that cannot be stapled? and [Continue] is pressed, staple is released. Select the available paper. Press [Continue] to print. Cannot use ##### due - to a failure. Call service. - Check the document processor. Is the document processor open? Is the top cover of the document processor open? Close the document processor. - Close the document processor cover. - Check the folder Is the machine connected to Make sure that the machine is 2-3 setting at the PC. the network? connected to the network. Is the PC to which the Make sure that the destination PC is 2-3 scanned image is to be sent connected to the network. connected to the network? Has the setting of the shared folder to which the scanned image is to be sent been changed? Return the setting for the destination shared folder to the previous setting. 3-29 Is the account information Enter the correct user ID and - (user ID, password) used to password. For a domain access the shared folder to environment, the domain name must which the scanned image is be specified. to be sent incorrect? [User ID]@[Domain Name] Example: sa720XXXX@km * When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. 12 12-9

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	8
To make copies	8
To print	8
To send documents	9
To send a FAX	10
Menu Map	11
Environment	24
Cautions when handling consumables	25
Other precautions	25
Laser Safety (Europe)	26
SAFETY OF LASER BEAM (USA)	27
Safety Instructions Regarding the Disconnection of Power	28
Legal Restriction on Copying/Scanning	30
Legal and Safety Information	31
Legal Information	32
Regarding Trade Names	32
Energy Saving Control Function	39
Automatic 2-Sided Copy Function	39
Paper Recycling	39
Energy Star (ENERGY STAR®) Program	39
About this Operation Guide	40
Conventions in This Guide	41
Description of Operation Procedure	41
Originals and Paper Sizes	42
Icons on the Touch Panel	42
1 Part Names	43
Operation Panel	44
Machine	46
2 Preparation before Use	49
Check the Accessories	50
Documents Contained in the Included DVD	50
Determining the Connection Method and Preparing Cables	51
Connection Example	51
Preparing Necessary Cables	52
Connecting Cables	53
Connecting LAN Cable (Optional)	53
Connecting USB Cable	54
Connecting the Power Cable	54
Power On/Off	55
Power On	55
Power Off	56
Low Power Mode and Auto Low Power Mode	57
Sleep and Auto Sleep	58
Adjusting the Operation Panel Angle	58
Switching the Language for Display [Language]	59
Setting Date and Time	60
Network Setup (LAN Cable Connection)	61
TCP/IP (IPv4) Setup (by Entering IP Addresses)	61
AppleTalk Setup	63
Installing Software	64
Installing Printer Driver in Windows	64
Installing Printer Driver in Macintosh	67
Setting TWAIN Driver	70
Setting WIA Driver	71
Command Center RX (Settings for E-mail)	72
E-mail Setting	73
Loading Paper	75
Before Loading Paper	75
Loading Paper in the Cassettes	76
Loading Paper in the Multi Purpose Tray	83
Loading Envelopes	85
Specifying Paper Size and Media (Cassette Setting)	87
Loading Originals	91
Placing Originals on the Platen	91
Loading Originals in the Document Processor	93
3 Basic Operation	97
Login/Logout	98
Enter key and Quick No. Search key	100
Using the Enter () key	100
Using the Quick No. Search () key	100
Touch Panel Display	101
Display for Originals and Paper	101
Display of keys that cannot be set	101
Original Preview	102
Copying	103
Density	104
Original Image	105
Zoom	106
Duplex	108
Collate/Offset	110
Reserve Next	112
Interrupt Copy	113
Staple	114
Punch	116
Sending	118
Send as E-mail (E-mail Addr Entry)	119
Send to Folder (Folder Path Entry)	120
Confirmation Screen of Destinations	124
Preparation for sending a document to a PC	125
Creating a Shared Folder	127
Configuring Windows Firewall (for Windows 7)	131
Specifying Destination	135
Address Book	135
One Touch Key	137
Speed Dial	137
Sending to Different Types of Destinations (Multi Sending)	137
Using the Document Box	138
What is Document Box?	138
Basic Operation for Document Box	140
Custom Box List	141
Document List	142
Viewing/Editing Box Details	143
Previewing Documents/Checking Document Details	144
User Privileges	145
Canceling Jobs	147
Canceling Jobs	147
Canceling printing from a computer	147
Quick Setup Screen	148
Functions Available for Registration in the Quick Setup Screen	148
Changing Registration	149
Program	151
Registering Programs	151
Recalling Programs	152
Editing and Deleting Programs	152
Registering Shortcuts (Copy, Send, and Document Box Settings)	153
Adding Shortcuts	153
Editing and Deleting Shortcuts	153
Using the Internet Browser	154
Using Weekly Timer	156
Checking Counter	157
Help Screen	157
4 Copying Functions	159
Original Size	160
Paper Selection	161
Selecting the Cassette	161
Selecting the Multi Purpose Tray	162
Mixed Size Originals	164
Supported Combinations of Originals	164
Selecting How to Copy Originals	166
Original Orientation	167
When placing originals on the platen	167
When placing originals on the optional document processor	167
Fold	169
Paper Output	171
Combine	172
2-in-1 Mode	172
4-in-1 Mode	173
Types of Page Boundary Lines	173
Margin/Centering	174
Margin on the Back Side	174
Border Erase	176
Border Erase Sheet	176
Border Erase Book	176
Individual Border Erase	176
Border Erase to Back Page	177
Booklet	178
For binding on the left side	178
For binding on the right side	178
For top binding	178
Cover	180
Form Overlay	181
Page #	182
Memo Page	184
Layout A	184
Layout B	184
Types of Page Boundary Lines	185
Image Repeat	186
Text Stamp	188
Bates Stamp	189
EcoPrint	191
Sharpness	192
Background Density Adj.	193
Prevent Bleed-thru	194
Continuous Scan	195
Auto Image Rotation	196
Negative Image	196
Mirror Image	197
Job Finish Notice	198
File Name Entry	200
Priority Override	200
Repeat Copy	201
Selecting Repeat Copy	201
Outputting Repeat Copy Jobs	201
Maximum Number of Repeat Copy Jobs Retained	202
DP Read Action	202
5 Printing	203
Printing - Printing from Applications	204
Using a Job Box	208
Private Print	208
Proof and Hold Print Box	208
Automatic Delete Setting for Temporary Documents	208
Job Storage	209
6 Sending Functions	211
Original Size	212
Sending Size	214
Zoom	216
Centering	217
Mixed Size Originals	218
2-sided/Book Original	221
Original Orientation	222
File Format	224
File Separation	225
PDF Encryption Functions	226
Original Image	228
Density	229
Scan Resolution	230
Sharpness	231
Background Density Adj.	232
Color Selection	233
Continuous Scan	234
Prevent Bleed-thru	235
Border Erase	236
File Name Entry	238
E-mail Subject/Body	239
WSD Scan	240
(Windows 7, Windows Vista and Windows Server 2008)	240
Scanning using TWAIN	242
Job Finish Notice	245
Send and Print	246
Send and Store	246
FTP Encrypted TX	247
Text Stamp	248
Bates Stamp	249
Color Type	251
About Color Profiles	251
Selecting a color profile compatible with this device	251
Scanning with FMU Connection	252
7 Document Box	253
Using a Custom Box	254
Creating a New Custom Box (Add/Edit Box)	254
Storing Documents (Store File)	256
Printing Documents (Print)	257
Sending Documents (Send)	259
Form Overlay from Custom Boxes (Form Overlay)	261
Editing Documents	262
Deleting Documents	265
Job Box	266
Private Print/Stored Job	266
Quick Copy/Proof and Hold	267
Repeat Copy	270
Form for Form Overlay	272
Printing Documents Stored in Removable USB Memory	274
Limitations	274
Printing (Print)	274
Saving Documents to USB Memory (Scan to USB)	276
Storing Documents (Store File)	276
Removing USB Memory	278
8 Status / Job Cancel	279
Checking Job Status	280
Available Status Screens	280
Displaying Status Screens	280
Details of the Status Screens	281
Checking the Detailed Information of Jobs	285
Checking Job History	287
Available Job History Screens	287
Displaying Job History Screen	287
Checking the Detailed Information of Histories	288
Pause and Resumption of Jobs	289
Canceling of Jobs	289
Priority Override for Waiting Jobs	290
Reordering Print Jobs	290
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	291
Device/Communication	292
Displaying Device/Communication Screen	292
Check of Device Status	292
Configuring the Devices	293
Removing the USB Memory	294
Canceling FAX Communication	294
9 Default Setting (System Menu)	295
Common Settings	296
Language	296
Default Screen	297
Sound	298
Original/Paper Settings	298
Measurement	306
Error Handling	307
Paper Output	309
Orientation Confirmation	310
Function Defaults	310
USB Keyboard Type	323
System Stamp	323
Manual Staple	332
Customize Status Display	333
Low Toner Alert Level	333
Copy	334
Paper Selection	334
Auto Paper Selection	335
Auto % Priority	335
Reserve Next Priority	336
Preset Limit	336
Quick Setup Registration	336
Send	337
Quick Setup Registration	337
Dest. Check before Send	337
Color Type	338
Entry Check for New Dest.	338
Default Screen	339
Send and Forward	339
Document Box/Removable Memory	346
Custom Box	346
Default Setting	346
Job Box	346
Quick Setup Registration	347
Printer	348
Emulation	348
EcoPrint	350
Toner SaveLevel(EcoPrint)	350
Override A4/Letter	350
Duplex	351
Copies	351
Orientation	352
Form Feed Timeout	352
LF Action	353
CR Action	353
Job Name	353
User Name	354
Paper Feed Mode	354
KIR	354
Report	355
Print Report	355
Send Result Report	356
Sending Log History	357
Adjustment/Maintenance	359
Density Adjustment	359
Background Density Adj.	360
Correcting Black Lines	361
System Initialization	361
Display Brightness	362
Silent Mode	362
Auto Color Correction	362
Tone Curve Adjustment	362
Drum Refresh1	363
Drum Refresh2	364
Calibration Cycle	364
Calibration	365
Developer Refresh	365
Date/Timer	366
Date/Time	366
Date Format	366
Time Zone	367
Auto Panel Reset	367
Low Power Timer	368
Auto Sleep	368
Auto Error Clear	369
Interrupt Clear Timer	370
Error Job Skip	370
Edit Destination (Address Book/Adding One Touch Keys)	371
Adding a Destination (Address Book)	371
Editing a Destination	375
Adding a Destination on One Touch Key (One Touch Key)	375
Sort	377
Narrow Down	377
Internet	378
Internet Browser Setting	378
Browser Preferences	378
Proxy Settings	379
Application	380
Installing Applications	380
Activating/Deactivating Application	381
Launching Applications	381
Deleting Applications	382
System Initialization	383
Restart Entire Device	383
Network	384
Host Name	384
TCP/IP	384
TCP/IP (IPv4) Setup	385
TCP/IP (IPv6) Setup	386
Protocol Detail	388
NetWare	389
AppleTalk	389
WSD Scan	390
WSD Print	390
Enhanced WSD	390
Enhanced WSD (SSL)	391
Secure Protocol	391
IPSec	394
LAN Interface	395
Restart Network	395
Interface Block Setting	396
USB Host	396
USB Device	396
Optional interface	396
Security Level	397
Document Guard	397
Data Security	399
Data Sanitization	399
Hard Disk Initialization	400
Optional Function	401
Application	401
Starting Application Use	401
Checking Application Details	402
Accessibility Display (Enlarged Touch Panel Display)	402
10 Management	403
User Login Setting	404
First User Login Administration	404
User Login	404
Login/Logout	405
Adding a User (Local User List)	407
Changing User Properties	410
Local Authorization	411
Unknown ID Job	412
Group Authorization Set.	412
Guest Authorization Set.	414
Obtain NW User Property	417
Simple Login Settings	419
Job Accounting Setting	422
First Job Accounting Setup	422
Job Accounting	422
Login/Logout	423
Adding an Account (Accounting List)	424
Managing Accounts	425
Copy/Printer Count	426
Restricting the Use of the Machine	426
Default Counter Limit	428
Counting the Number of Pages Printed	430
Print Accounting Report	434
Unknown ID Job	435
Checking and Printing Counter	435
11 Maintenance	437
Regular Maintenance	438
Toner Container Replacement	438
Waste Toner Box Replacement	441
Replacing Staples	444
Emptying the Punch Waste Box (Option)	448
Cleaning	451
Platen Cover / Glass Platen	451
Slit Glass/Dual scanning area	452
Conveying Guide	454
Separator	455
12 Troubleshooting	457
Solving Malfunctions	458
Responding when Error Messages	463
Alphanumeric	463
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.	467
Responding to Send Error	473
Responding when Authentication Server Connection Error	476
Clearing Paper Jams	477
Jam Location Indicators	477
Precautions with Paper Jams	478
Cassette 1	478
Cassette 2	479
Optional Cassettes 3 and 4	480
Multi Purpose Tray	484
Inside the Right Covers 1, 3 and 4	485
Duplex unit	487
Duplex Unit and Cassette 1	488
Fixing unit	490
Optional Document Processor	491
Optional Job Separator	493
Bridge Unit (Option)	495
1,000-sheet Finisher (Option)	496
4,000-sheet Finisher (Option)	497
Center-Folding Unit (Option)	502
Cassette 5 (Option)	504
Clearing a Staple Jam	505
Appendix	509
Optional Equipment	510
Overview of Optional Equipment	510
Document Processor	512
Paper Feeder (500-sheet x2)	512
Large Capacity Feeder (1,500-sheet x 2)	512
Side Feeder (3,000-sheet)	512
1,000-sheet Finisher	512
4,000-sheet Finisher	512
Mailbox	513
Folding Unit	514
Inner Job Separator	514
Right Job Separator	514
Key Counter	514
Inserting the Key Counter	514
FAX Kit	515
Expansion Memory For Fax	515
Gigabit Ethernet Board	515
Internet FAX Kit (A)	515
Data Security Kit	515
Printed Document Guard Kit	515
Emulation Option	515
USB Keyboard	516
Document Table	516
Character Entry Method	517
Entry Screens	517
Entering Characters	519
Paper	520
Cassettes 1	520
Cassettes 2 and the optional paper feeder (500-sheet x 2)	520
Optional large capacity feeder (1,500-sheet x 2)	520
Multi Purpose tray (MP tray)	520
Basic Paper Specifications	521
Choosing the Appropriate Paper	522
Special Paper	524
Specifications	528
Machine	528
Printer	530
Scanner	531
Document Processor (Option)	532
Paper Feeder (500-sheet x 2) (Option)	532
Large Capacity Feeder (1,500-sheet x 2) (Option)	533
Side Feeder (3,000-sheet) (Option)	533
1,000-sheet Finisher (Option)	534
4,000-sheet Finisher (Option)	535
Hole Punch Unit (Option)	535
Mailbox (Option)	536
Center-Folding Unit (Option)	536
Inner Job Separator (Option)	537
Right Job Separator (Option)	537
Glossary	538

Match case Limit results 1 per page

Troubleshooting

12-9

When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.

Error Message

Checkpoints

Corrective Actions

Reference

Page

Cannot punch at the

specified position.

Have you selected a

position that cannot be

punched?

If the selected paper is not changed

and [Continue] is pressed, punch is

released.

Select the available paper. Press

[Continue] to print.

3-20

Cannot punch this

paper.

Did you select a paper size/

type that cannot be

punched?

If the selected paper is not changed

and [Continue] is pressed, punch is

released.

Select the available paper. Press

[Continue] to print.

3-20

Cannot staple at the

specified position.

Have you selected a

position that cannot be

stapled?

If the selected paper is not changed

and [Continue] is pressed, staple is

released.

Select the available paper. Press

[Continue] to print.

—

Cannot staple this

paper.*

Did you select a paper size/

type that cannot be stapled?

If the selected paper is not changed

and [Continue] is pressed, staple is

released.

Select the available paper. Press

[Continue] to print.

—

Cannot use ##### due

to a failure.

—

Call service.

—

Check the document

processor.

Is the document processor

open?

Close the document processor.

—

Is the top cover of the

document processor open?

Close the document processor cover.

—

Check the folder

setting at the PC.

Is the machine connected to

the network?

Make sure that the machine is

connected to the network.

2-3

Is the PC to which the

scanned image is to be sent

connected to the network?

Make sure that the destination PC is

connected to the network.

2-3

Has the setting of the

shared folder to which the

scanned image is to be sent

been changed?

Return the setting for the destination

shared folder to the previous setting.

3-29

Is the account information

(user ID, password) used to

access the shared folder to

which the scanned image is

to be sent incorrect?

Enter the correct user ID and

password. For a domain

environment, the domain name must

be specified.

[User ID]@[Domain Name]

Example: sa720XXXX@km

—