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Kyocera TASKalfa 520i 420i/520i Operation Guide - Page 326

Solving Malfunctions, Symptom, Checkpoints, Corrective Actions, Reference

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints The operation panel does not respond when the main power switch is turned on. Pressing the Start key does not produce copies. Is the machine plugged in? Is there a message on the touch panel? Is the machine in Sleep mode? Blank sheets are ejected. Are the originals loaded correctly? Printouts are too light. Is the machine in Auto Density mode? Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is the drum dirty? Is the scanner dirty? Is EcoPrint mode enabled? Corrective Actions Plug the power cord into an AC outlet. Determine appropriate response to the message and respond accordingly. Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 15 seconds. When placing originals on the platen, place them face-down and align them with the original size indicator plates. When placing originals in the optional document processor, place them face-up. Set the correct density level for auto density. Use [Image Quality] to set the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Carry out Drum Refresh. Carry out Developer Refresh. Carry out Laser Scanner Cleaning. Disable EcoPrint mode. Reference Page - 10-6 2-9 2-30 2-32 - 3-8 - 9-8 9-8 2-19 8-43 8-47 8-47 8-35 10-2 OPERATION GUIDE

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	8
To make copies	8
To print	8
To send documents	9
To send a FAX	10
Caution / Warning Labels	11
Installation Precautions	12
Environment	12
Other precautions	12
Power supply/Grounding the machine	13
Other precautions	13
Handling of plastic bags	13
Precautions for Use	14
Cautions when using the machine	14
Other precautions	15
Cautions when handling consumables	16
Other precautions	16
SAFETY OF LASER BEAM	17
Safety Instructions Regarding the Disconnection of Power	19
Legal Restriction on Copying/Scanning	21
Legal and Safety Information	23
Legal Information	24
Regarding Trade Names	25
Energy Saving Control Function	29
Sleep	29
Automatic 2-Sided Copy Function	29
Paper Recycling	29
Energy Star (ENERGY STAR®) Program	29
About this Operation Guide	30
Conventions in This Guide	31
Description of Operation Procedure	31
Originals and Paper Sizes	32
Icons on the Touch Panel	32
1 Part Names	33
Operation Panel	34
Machine	36
2 Preparation before Use	39
Check the Accessories	40
Documents Contained in the Included CD-ROM	40
Determining the Connection Method and Preparing Cables	41
Connection Example	41
Preparing Necessary Cables	42
Connecting Cables	43
Connecting LAN Cable (Optional)	43
Connecting USB Cable	44
Connecting the Power Cable	44
Power On/Off	45
Power On	45
Power Off	46
Sleep and Auto Sleep	47
Adjusting the Operation Panel Angle	48
Switching the Language for Display [Language]	48
Setting Date and Time	49
Network Setup (LAN Cable Connection)	50
TCP/IP (IPv4) Setup (by Entering IP Addresses)	50
AppleTalk Setup	52
Installing Software	53
COMMAND CENTER (Settings for E-mail)	54
Sending E-mail	55
Loading Paper	57
Before Loading Paper	57
Loading Paper in the Cassettes	58
Loading Paper in the Multi Purpose Tray	60
Loading Envelopes	62
Specifying Paper Size and Media	64
Loading Originals	68
Placing Originals on the Platen	68
Loading Originals in the Document Processor	70
Original placement indicator	71
3 Basic Operation	73
Login/Logout	74
Enter key and Quick No. Search key	75
Using the Enter () key	75
Using the Quick No. Search () key	75
Touch Panel Display	76
Display for Originals and Paper	76
Original Preview	77
Copying	78
Adjusting Density	79
Selecting Image Quality	80
Zoom Copying	81
Duplex Copying	83
Collate/Offset Copying	85
Reserve Next	87
Interrupt Copy	88
Staple	89
Punch	91
Printing - Printing from Applications	93
Sending	95
Send as E-mail	96
Send to Folder (SMB)/Send to Folder (FTP)	97
Confirmation Screen of Destinations	101
Specifying Destination	102
Choosing from the Address Book	102
Choosing by One Touch Key	104
Choosing by Speed Dial	104
Sending to Different Types of Destinations (Multi Sending)	104
Using Document Box	105
What is Document Box?	105
Basic Operation for Document Box	107
Custom Box List	108
Document List	109
Viewing/Editing Box Details	110
Previewing Documents/Checking Document Details	111
User Privileges	112
Canceling Jobs	114
Canceling Jobs	114
Quick Setup Screen	115
Functions Available for Registration in the Quick Setup Screen	115
Changing Registration	116
Program (Copying and Sending)	118
Registering Programs	118
Recalling Programs	118
Editing and Deleting Programs	119
Registering Shortcuts (Copy, Send, and Document Box Settings)	120
Adding Shortcuts	120
Editing and Deleting Shortcuts	120
Using the Internet Browser	121
4 Copying Functions	123
Original Size	124
Paper Selection	126
Selecting the Cassette	126
Selecting the Multi Purpose Tray	127
Mixed Sized Originals	129
Supported Combinations of Originals	129
Selecting How to Copy Originals	131
Original Orientation	132
When placing originals on the platen	132
When placing originals on the optional document processor	132
Output Destination	134
Combine Mode	135
2-in-1 Mode	135
4-in-1 Mode	135
Types of Page Boundary Lines	136
Margin/Centering Mode	137
Margin on the Back Side	137
Border Erase	139
Border Erase Sheet	139
Border Erase Book	139
Individual Border Erase	139
Border Erase to Back Page	140
Booklet from Sheets	141
For binding on the left side	141
For binding on the right side	141
For top binding	141
Cover Mode	143
Form Overlay	144
Page Numbering	145
Memo Mode	147
Layout A	147
Layout B	147
Types of Page Boundary Lines	148
Image Repeat/Double Copy	149
EcoPrint	151
Sharpness Adjust	152
Continuous Scan	153
Auto Image Rotation	154
Negative Image	154
Mirror Image	155
Job Finish Notice	156
File Name	157
Priority Override	157
Repeat Copy	158
Selecting Repeat Copy	158
Outputting Repeat Copy Jobs	159
Maximum Number of Repeat Copy Jobs Retained	159
5 Sending Functions	161
Original Size Selection	162
Sending Size Selection	163
Zoom	165
Centering	166
Mixed Sized Originals	167
1-sided/2-sided Selection	170
Original Orientation	171
File Format	172
File Separation	173
PDF Encryption Functions	174
Image Quality	176
Adjusting Density	177
Scan Resolution	178
Sharpness	179
Background Density Adjustment	180
Color / Grayscale / Black and White Selection	181
Continuous Scan	182
Border Erase	183
Border Erase to Back Page	184
Enter Document Name/File Name	185
Enter E-mail Subject and Body	186
WSD Scan	187
Job Finish Notice	189
Send and Print	190
Send and Store	190
FTP Encrypted TX	191
Color Type	191
About Color Profiles	192
Selecting a color profile compatible with this device	192
6 Document Box	193
Using a Custom Box	194
Creating a New Custom Box	194
Storing Documents	196
Printing Documents	197
Sending Documents	198
Form Overlay from Custom Boxes	199
Editing Documents	200
Deleting Documents	203
Using a Job Box	204
Private Print/Stored Job Box	204
Quick Copy/Proof and Hold Print Box	205
Repeat Copy Box	207
Form for Form Overlay Box	209
Printing Documents Stored in Removable USB Memory	212
Limitations	212
Printing	212
Removing USB Memory	213
Saving Documents to USB Memory (Scan to USB)	214
Storing Documents	214
7 Status / Job Cancel	215
Checking Job Status	216
Available Status Screens	216
Displaying Status Screens	216
Checking the Detailed Information of Jobs	221
Checking Job History	223
Available Job History Screens	223
Displaying Job History Screen	223
Checking the Detailed Information of Histories	224
Sending the Job Log History	225
Setting the destination	225
Automatic Job Log History Transmission	225
Manual Job Log History Transmission	226
Setting E-mail Subject	226
Pause and Resumption of Jobs	227
Canceling of Jobs	227
Priority Override for Waiting Jobs	228
Reordering Print Jobs	228
Checking the Remaining Amount of Toner and Paper	229
Device/Communication	230
Displaying Device/Communication Screen	230
Check of Device Status	230
Configuring the Devices	231
Removing the USB Memory	231
Canceling FAX Communication	232
8 Default Setting (System Menu)	233
Common Settings	234
Switching the Language for Display [Language]	234
Default Screen	234
Sound	235
Original/Paper Settings	236
Switching Unit of Measurement	243
Error Handling	244
Paper Output	246
Orientation Confirmation	247
Function Defaults	247
Copy Settings	258
Paper Selection	258
Auto Paper Selection	258
Auto % Priority	259
Reserve Next Priority	259
Preset Limit	259
Quick Setup Registration	260
Sending Settings	261
Quick Setup Registration	261
Destination Check before Send	262
Color Type	262
Entry Check for New Destination	263
Setting the Default Send Screen	263
Document Box Settings	264
Registering / Editing Box	264
Default Setting	264
Job Box	264
Quick Setup Registration	264
Printer Settings	266
Emulation	266
EcoPrint	267
Override A4/Letter	267
Duplex	268
Copies	268
Orientation	269
Form Feed Timeout	269
LF Action	269
CR Action	270
Paper Feed Mode	270
Printing Reports/Sending Notice	271
Printing Reports	271
Send Result Report	272
Report for Job Canceled before Sending	273
Adjustment/Maintenance	274
Copy Density Adjustment	274
Send/Box Density Adjust	274
Print Density	275
Drum Refresh	275
Correcting Fine Black Lines	276
System Initialization	276
Display Brightness	276
Silent Mode	277
Charger Auto Cleaning	277
Auto Color Correction	277
Gray Adjustment	278
Date/Timer	279
Date/Time	279
Date Format	279
Time Zone	280
Auto Panel Reset	280
Auto Sleep	281
Auto Error Clear	281
Interrupt Clear Timer	282
Editing Destination (Address Book/Adding One Touch Keys)	283
Adding a Destination	283
Editing a Destination	286
Adding a Destination on One Touch Key	287
Sort Settings	289
Narrow Down Settings	289
Internet Browser Setup	290
Internet Browser Setting	290
Browser Preferences	290
Proxy Settings	291
Applications	292
Installing Applications	292
Activating/Deactivating Application	292
Launching Applications	293
Deleting Applications	294
System Initialization	295
Restarting the System	295
Network Setup	296
Checking Host Name	296
TCP/IP (IPv4) Setup	296
TCP/IP (IPv6) Setup	296
Protocol Detail	298
NetWare Setup	299
AppleTalk Setup	300
WSD Scan Setup	300
WSD Print Setup	300
Secure Protocol	301
SSL Setup	301
IPP Security Setup	301
HTTP Security Setup	301
LDAP Security Setup	302
IPSec Setting	303
LAN Interface Setup	303
Interface Block Setting	304
USB Host (USB memory slot setting)	304
USB Device (USB interface setting)	304
Optional interface (Optional interface card setting)	304
Security Level (Security Level setting)	305
Document Guard Setting	305
Optional Functions	307
Overview of the Applications	307
Starting Application Use	307
Checking Application Details	308
Accessibility Display (Enlarged Touch Panel Display)	309
9 Maintenance	311
Cleaning	312
Original Cover / Glass Platen	312
Slit Glass/Dual scanning area	313
Separator	314
Transfer Roller	316
Toner Container and Waste Toner Box Replacement	318
10 Troubleshooting	325
Solving Malfunctions	326
Responding to Error Messages	330
Alphanumeric	330
Responding to Send Error	335
Responding to Authentication Server Connection Error	338
Responding to an Attention Indicator Flashes	338
Clearing Paper Jams	339
Jam Location Indicators	339
Precautions with Paper Jams	340
Cassette 1	340
Cassette 2	341
Optional Cassettes 3 and 4	342
Multi Purpose Tray	343
Inside the Left Covers 1, 3 and 4	344
Duplex Unit	344
Duplex Unit and Cassette 1	345
Paper Feed Unit	346
Optional Document Processor	349
Optional Document Finisher	350
Built-in Finisher	351
Job Separator	353
11 Management	355
User Login Administration	356
First User Login Administration	356
Enabling/Disabling User Login Administration	356
Login/Logout	357
Changing User Properties	361
Unknown login user name Job	363
Group Authorization Settings	364
Job Accounting	368
First Job Accounting Setup	368
Enabling/Disabling Job Accounting	368
Login/Logout	369
Adding an Account	370
Managing Accounts	371
Managing the Copier/Printer Counts	372
Restricting the Use of the Machine	372
Default Counter Limit	375
Counting the Number of Pages Printed	377
Printing an Accounting Report	380
Unknown Account ID Jobs	381
Checking and Printing Counter	381
Data Security Kit Operations	381
Appendix	383
Optional Equipment	384
Overview of Optional Equipment	384
Document Processor	386
Paper Feeder	386
3,000 Sheet Paper Feeder	386
Document Finisher	386
3,000 Sheet Document Finisher	386
Built-in Finisher	387
Adding Staples	387
Clearing Staple Jams	389
Job Separator	390
Key Counter	390
Inserting the Key Counter	390
FAX Kit	391
Expansion Memory	391
Data Security Kit	391
Printed Document Guard Kit	391
Document Table	391
Character Entry Method	392
Entry Screens	392
Entering Characters	394
Paper	395
Cassettes and the optional paper feeder	395
Optional 3,000 sheet paper feeder	395
Multi Purpose tray (MP tray)	395
Basic Paper Specifications	396
Choosing the Appropriate Paper	396
Special Paper	399
Specifications	403
Machine	403
Printer	405
Scanner	405
Document Processor (option)	406
Paper Feeder (option)	406
3,000 Sheet Paper Feeder (option)	406
Document Finisher (option)	407
3,000 Sheet Document Finisher (option)	407
Job Separator (option)	408
Built-in Finisher	408
Glossary	409

Match case Limit results 1 per page

Troubleshooting

10-2

OPERATION GUIDE

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the

following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel

does not respond

when the main power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

touch panel?

Determine appropriate response to

the message and respond

accordingly.

10-6

Is the machine in Sleep

mode?

Press the

Power

key to recover

the machine from Sleep mode. The

machine will be ready to copy

within 15 seconds.

2-9

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the original size

indicator plates.

2-30

When placing originals in the

optional document processor,

place them face-up.

2-32

Printouts are too light.

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Use [Image Quality] to set the

correct density level.

3-8

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-8

Is there a message indicating

the addition of toner?

Replace the toner container.

9-8

Is the paper damp?

Replace the paper with new paper.

2-19

Is the drum dirty?

Carry out Drum Refresh.

8-43

Carry out Developer Refresh.

8-47

Is the scanner dirty?

Carry out Laser Scanner Cleaning.

8-47

Is EcoPrint mode enabled?

Disable EcoPrint mode.

8-35