Lenovo 7417 Service Guide

Lenovo 7417 - ThinkPad T400 - Core 2 Duo P8600 Manual

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  • Lenovo 7417 | Service Guide - Page 1
    ThinkPad® T400 and R400 Service and Troubleshooting Guide
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  • Lenovo 7417 | Service Guide - Page 3
    ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. Second Edition (June 2008) © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense
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    from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard problems 24 Pointing device problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter
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    EU WEEE Statements 77 Notice for users in the U.S.A 78 ENERGY STAR model information . . . . 78 Notice for Regulatory information . . . . 80 Trademarks 81 Index 83 iv ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery AC adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact computer from getting wet. To avoid spills and the danger of
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    heavy objects on your computer, display, or external devices. Carry your computer carefully. v Use a quality carrying case that provides adequate cushioning and protection. v Do not pack your computer in a tightly packed suitcase or bag. vi ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual
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    staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery™ workspace, which runs independently of the Windows® operating system and is hidden from it. 2 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Access Help describes the Password Reset Service, that service cannot be used on your computer. Note your passwords and keep them in a safe place. If you forget your passwords, you must take your computer to a Lenovo reseller or a marketing representative. Disabling the integrated fingerprint
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    4 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. For the most important instructions for using
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    until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray. v On your ThinkPad computer, use only optical drives designed for use with the Serial Ultrabay™ Slim or the Serial Ultrabay Enhanced™. 6 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider
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    keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the stain gently with a soft, dry cloth. 8 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Chapter 2. Taking care of your
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    10 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    of Access Help: v Preventing problems v Troubleshooting What are the main hardware features of my new ThinkPad computer? See "About your computer" in Access Help. Where can I find the detailed specifications for my ThinkPad computer? See http://www.lenovo.com/think/support. I need to upgrade
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    Support Center nearest to you, see "Worldwide telephone list" on page 57. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service
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    about the problem, choose any of the following: - Lenovo Troubleshooting Center - Update System Drivers - problem by running the HDD diagnostic program in the BIOS Setup Utility. To run the diagnostic program, do as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad
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    then turn it on again. 2. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 3. Click Diagnose hardware. For more information about PC-Doctor, see the Help for the program. 14 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults battery error The computer turned off because the battery is low. Connect the AC adapter to the computer and charge the battery, or replace the battery
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    configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run the BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 16 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    F10. If you still see the same error code, have the computer serviced. 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card. The Mini-PCI network card is not supported on this computer. Remove it. 1803: Unauthorized daughter card is plugged in - Power off
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    computer serviced. An HDD or SSD password is set. Type the password and press Enter to use the computer. Hibernation error Operating system not found. If you still see the same error message, have the computer serviced Setup Utility. 18 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    . If they are, and you still hear the beeps, have the computer serviced. The video function has a problem. Have the computer serviced. The Security Chip has a problem. Have the computer serviced. The system board has a problem. Have the computer serviced. Chapter 3. Solving computer problems 19
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    If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error 20 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    battery is installed correctly. v The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer Type the correct password and press Enter. 3. If these items are set properly, and the screen remains blank, have the computer serviced. Problem
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    does not respond, remove and reinstall the AC adapter and the battery. Your computer might lock when it enters sleep (standby) mode during a communication operation. Disable the sleep (standby) timer when you are working on the network. 22 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    startup Windows, use PC-Doctor from the service partition on your hard disk drive. Password problems Problem: You forgot your password. Solution: v If you forget your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have that password
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    computer. Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad UltraNav® Pointing Device driver is installed. 24 ThinkPad® T400 and R400 Service and Troubleshooting
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    temperature is within the acceptable range. See "Specifications" on page 70. 2. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Do either of the
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    components. a. Allow the computer to cool. b. Press Fn to return from sleep (standby) mode. 3. If the computer still enters sleep (standby) mode unexpectedly, the internal fan or other parts may have failed. Have the computer serviced. 26 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen three seconds. v If you are using the AC adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter
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    button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button. 28 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. Check the ″Device status″ box and make sure that the device is working properly. If not, click the Troubleshoot . If not, click the Troubleshoot button. Problem: A message, "Unable to
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    Reinstall the battery and reconnect the AC adapter, then turn on the computer. 4. If the power adapter icon still does not appear on the task bar and the AC power indicator does not light up, have the AC adapter and your computer serviced. 30 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours may not
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    Utility. 7. Turn off the computer. 8. Reinstall the HDD or SSD. 9. Turn on the computer and enter the BIOS Setup Utility to change or remove the hard disk password. Problem: When you compress files or Windows for faster access to the data. 32 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 35. Chapter 3. Solving computer problems
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    Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device to start up the operating system. 9. To save the change, press F10. Select Yes and press Enter. 34 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    your problem. 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo support site. v Troubleshoot and diagnose problems using diagnostics. For more information about using Rescue and Recovery features, see "Problem solving" in Access Help. Solid state drive (SSD) With Lenovo
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    . 2. Turn off the computer, and then turn it on again. 3. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions on the screen. 36 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    recovery discs. 2. Insert the Rescue and Recovery disc into the DVD drive. 3. Restart the computer. After a short wait, the Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions on the screen. Recovering data If you performed a backup operation using the Rescue and
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    38 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    and Warranty Guide before replacing the battery. To replace the battery, do the following: 1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch
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    4. Install a fully charged battery. a. Align the battery as shown in the drawing 1 , and gently press it downward. 1 b. Slide the battery into the computer 2 . 2 40 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. Chapter 5. Upgrading and replacing devices 41
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    drive or solid state drive Important: Read Safety and Warranty Guide before replacing the HDD or SSD. You can drive, and turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode. 42 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    To replace the HDD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5. Remove the slot cover. Chapter 5.
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    6. Remove the HDD by pulling out the tab. 7. Detach the side rubber rails form the HDD. 8. Attach the side rubber rails to a new HDD. 44 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    9. Insert the HDD into the slot; then press it firmly into place. 10. Reinstall the slot cover. 11. Reinstall the screw. 12. Reinstall the battery. Chapter 5. Upgrading and replacing devices 45
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    off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5. Remove the slot cover. 46 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    6. Remove the SSD by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arrow 1 , and lift up the bar 2 . Note: Do not remove the rubbers attached to the side of the adapter. To do so requires pulling hard, possibly damaging or breaking them. 1 2 8. Remove the
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    9. Insert a new SSD into the adapter 1 . Put the bar back in place and set the latch 2 . 2 1 10. Insert the SSD into the slot; then press it firmly into place. 11. Reinstall the slot cover. 48 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    battery. 14. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide slot of your computer. SO-DIMMs with different capacities are available. Note: Use only the memory types supported by your computer. If you
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    Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the sides, and then release the palm rest from the computer 2 . 1 2 2 50 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to make room for the new one by pressing
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    -DIMM downward until it snaps into place. 10. Make sure that the card is firmly fixed in the slot and does not move easily. 52 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    11. Reinstall the palm rest. a. If your model has a touch pad or a fingerprint reader, attach the connector of the palm rest cable. b. Press the left and right top edges of the palm rest to fit it into place. Chapter 5. Upgrading and replacing devices 53
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    correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The "Installed memory" item shows the total amount of memory installed in your computer. 54 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    with your ThinkPad computer even easier. Calling the Customer Support Center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available
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    location are located in the "Worldwide telephone list" on page 57 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, 56 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. Worldwide telephone
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    -1316 Denmark 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 58 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    -140-3555 (English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716
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    +9411 2493548 (English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 60 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area
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    62 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with
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    . After the product has been repaired or exchanged, it will be made available for your collection. Failure to collect the product may result in your Service Provider 64 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. 5. Product Exchange Service Under Product Exchange Service, Lenovo to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure if Lenovo does not receive the
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    66 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    warranty period, by a Lenovo service technician. Lenovo notebook computers contain both self-service and optional-service CRUs: v Self-service CRUs: these CRUs can be unplugged, or are secured by no more than two screws. Examples of this type of CRU are the AC adapter, the power cord, the battery
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    by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following table provides a list of CRUs for your computer and tells where to find the replacement instructions. Service and Setup Troubleshooting
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    as follows: Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive (supported on ThinkPad T400) or 2.5-inch (64 mm
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    Integrated wireless LAN v Integrated Bluetooth (on some models) v Integrated wireless WAN (supported on ThinkPad T400) v Integrated wireless USB v Integrated WiMax (supported on ThinkPad T400) Security features v Fingerprint reader (on some models) Specifications Size ThinkPad T400 v Width: 335.5 mm
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    -ion (Li-Ion) battery pack - Nominal voltage: 10.8 V DC or 14.4 V DC, depending on the model - Capacity: 2.6 AH, 5.2 AH or 7.8 AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar. Appendix C. Features and Specifications 71
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    72 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    of any other product, program, or service. Lenovo may have patents or pending patent applications support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties
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    specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo The following information refers to ThinkPad T400 and R400, machine type 6473, 6474, 6475, the instructions, may ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    into an outlet on a circuit different from that to which the receiver is connected. v Consult an authorized dealer or service representative for help the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection
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    betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die 76 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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    CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material - Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. Lenovo computers of the following machine types ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    . For more information about these settings, see your Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to
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    the computer out of standby check box. 8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. 80 ThinkPad® T400 and
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    following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo CareSM ThinkPad® Rescue and Recovery ThinkVantage® other countries, or both. Other company, product, or service names may be trademarks or service marks of others. © Copyright Lenovo 2008 81
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    82 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    and Warranty Guide 1 service and help 55 service partition diagnosing the storage device 13 diagnosing the system 14 restoring the factory contents 36 Setup Instructions 1 sleep mode troubleshooting 25 solid state drive (SSD) 35 diagnosing 13 troubleshooting 31 upgrading 42 specifications hardware
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    21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 U upgrading devices 39 W warranty information 63 Web help 55 worldwide support telephone list 57 84 ThinkPad® T400 and R400 Service and Troubleshooting Guide
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    Part Number: 44C9771 Printed in China (1P) P/N: 44C9771
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ThinkPad
®
T400 and R400
Service and Troubleshooting Guide