Lenovo NetVista A21 Quick reference for NetVista 2254, 2256, 2257, 6336, 6337,
Lenovo NetVista A21 Manual
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- Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 1
Quick Reference Inside: - Safety, warranty, and other notices - Computer setup - Software recovery - Troubleshooting and diagnostics - IBM help and service - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 2
- Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 3
Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 4
Note Before using this information and the product it supports, be sure to read "Safety notices" on page v and "Appendix. Product warranty and notices" on page 31. reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 5
problems 14 F11 will not start the Product Recovery program 14 The Product Recovery CD does not start 14 The F11 prompt is not displayed 15 Changing the startup sequence 15 Recovering or installing device drivers 16 Chapter 4. Troubleshooting and diagnostics 19 Basic troubleshooting 19 IBM - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 6
26 Using the documentation and diagnostic programs 26 Calling for service 26 Other services 28 Purchasing additional services 29 Appendix. Product warranty and notices 31 Warranty Statement 31 Warranty Period 31 IBM Statement of Limited Warranty 33 Notices 43 Processing date data 44 - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 7
telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as socle de prise de courant correctement câblé et mis à la terre. © Copyright IBM Corp. 2001 v - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 8
, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. Connexion: 1. Mettez les unités hors tension. 2. Commencez par brancher tous les cordons - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 9
if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the en cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type ou d'un type équivalent recommandé par le fabricant. La - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 10
à proximité de la fuite. Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a is installed, note the following handling instructions. CAUTION: Use of controls or to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive or DVD - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 11
DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. DANGER: Certains modèles d'ordinateurs personnels sont équipés d'origine d'une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues sé - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 12
x Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 13
v Troubleshooting common problems v Registering your computer If you have Internet access, you can get the most up-to-date hints, tips, FAQs, and discussion forums, as well as the User Guide for your computer from the World Wide Web. For computer service technicians, the Hardware Maintenance Manual - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 14
xii Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 15
need service or technical support, you problems and is part of the Product Recovery program. Making an Enhanced Diagnostics diskette ahead of time assures you use of the tool in the event the Product Recovery program becomes inaccessible. See "Creating an IBM importance, but light sources, air - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 16
by adjusting the position of the keyboard feet. Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 17
Air circulation Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 18
4 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 19
range is 180-265 V ac, set the switch to 230 V. 2. Your keyboard cable might have a standard keyboard connector 1 or a Universal Serial Bus (USB) connector 2 . Connect the keyboard cable to the appropriate keyboard connector. 3. Your mouse cable might have a standard mouse connector 1 or a USB - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 20
4. Connect the monitor cable to the monitor connector and tighten the screws. 5. If you have a modem, connect the modem using the following instructions. PHONE PHONE PHONE LINE LINE PHONE LINE 1 Use this dual connection on the back of the computer to set up your modem. 2 Attach one end - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 21
the computer. d. Connect the power supply to the ac power source. 8. If you have unpowered speakers with no ac adapter, use the following instructions. a. Connect the cable that runs between the speakers, if necessary. On some speakers, this cable is permanently attached. b. Connect the speakers to - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 22
that are shown. 1394 1394 1 USB 2 Serial 3 S-video 4 Parallel 5 Ethernet Use these connectors to attach a device that requires a Universal Serial Bus (USB) connection, such as a USB scanner, printer, or personal digital assistant (PDA). Use this connector to attach an external modem, serial - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 23
IBM logo window closes. If your computer has preinstalled software, the software installation program starts. If you experience any problems during startup, see "Chapter 4. Troubleshooting and diagnostics" on page 19 and "Chapter 5. Getting information, help and service follow the instructions on the - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 24
from the Software Selections CD, see Access IBM on your desktop. Installing other operating systems If you install your own operating system, follow the instructions that come with your operating-system CDs or diskettes. Remember to install all device drivers after you install your operating system - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 25
information. Product name Machine type and model Serial number (S/N) Date of purchase You can register your computer by telephone when you call for service and support. See Access IBM on your desktop for more information about registering your computer. Chapter 2. Setting up your computer 11 - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 26
12 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 27
all other diagnostic and troubleshooting tools have been exhausted the computer, and press F11 when you see To begin the IBM Product Recovery Program, press F11. (The F11 prompt is or the F11 prompt is damaged. Go to "Solving recovery problems" on page 14. 3. Did the Product Recovery program start - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 28
one that you ordered from IBM. If you have a Product Recovery CD, go to step 4 on page 13 for instructions for recovering the software. If you do not have a Product Recovery CD, see "Chapter 5. Getting information, help and service" on page 25. Solving recovery problems Use the information in this - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 29
4. Double-click RRDISK.BAT, and follow the instructions on the screen. Using the Recovery Repair diskette cannot be completed, you might have a problem with the Product Recovery program or the IBM, and order a Product Recovery CD for your computer. See "Chapter 5. Getting information, help and service - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 30
media for the device. Device drivers for IBM-installed devices are located on the computer hard disk (usually drive C) in the ibmtools\drivers folder. The instructions for installing device drivers (readme.txt) are also located in the ibmtools\drivers folder. Other device drivers are on the software - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 31
when prompted for the device driver that you want to install, click Have Disk and Browse. Then select the appropriate device driver file from the device subfolder. c. In the device subfolder, look for a setup.exe file. Double-click SETUP.EXE, and follow the instructions on the screen. Chapter 3. - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 32
18 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 33
troubleshooting and diagnostic tools. If your computer problem is not described here, see Access IBM on your desktop for more detailed troubleshooting information. Basic troubleshooting is blank. If you cannot correct the problem, have the computer serviced. Verify that: v The monitor cable is - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 34
. v No keys are stuck. The mouse does not work. The computer does not respond to the mouse. If you cannot correct the problem, have the computer serviced. Verify that: v The computer and monitor are turned on and the brightness and contrast controls are set correctly. v The mouse is securely - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 35
not been successful in isolating a problem that is suspected to be hardware related. You can run the IBM Enhanced Diagnostics program using the Product the latest version of the Enhanced Diagnostics program from http://www.ibm.com/pc/support/ on the World Wide Web. Type your machine type and model - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 36
6. When prompted, insert a blank, formatted diskette into the diskette drive, and follow the instructions on the screen. Note: You can also download the latest version of the diagnostic program from http://www.ibm.com/pc/support/ on the World Wide Web. In the Quick Path field, type your machine type - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 37
online User Guide which is available through Access IBM. Verify that: v All external devices are turned on. v All devices are properly installed and securely connected. 301, 303, 0211, A keyboard error has occurred. or 0212 If you cannot correct the problem, have the computer serviced. Verify that - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 38
24 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 39
information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Getting information Information about your IBM computer and preinstalled software, if any, is available - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 40
you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 41
IBM FRU XXXXXXX. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers go to http://www.ibm.com/pc/support/ and click Support Phone List. Chapter 5. Getting information, help and service 27 - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 42
52 01475-555 055 1-800-772-2227 In all other countries, contact your IBM reseller or IBM marketing representative. Other services IBM Update Connector™ is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter. Update Connector enables you to receive - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 43
.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 44
30 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 45
period. IBM will charge you for any labor it provides in performance of the repair or replacement. Machine types 6058, 6059, 6346, 6347, 6348, 6830, 6840, and 6841 Country or region All countries and regions worldwide Warranty period Parts - 3 years, labor - 3 years Machine types 6339, 6341, and - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 46
Machine types 2256 and 2257 Country or region Warranty period Europe, Middle East, and Africa Parts - 3 years, labor - 3 years United States Parts - 1 year, labor - 1 year Canada, Latin America, Japan, China, Australia, and Parts - 1 year, labor - 1 year New Zealand. China (Hong Kong, - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 47
this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term "Machine" does not include - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 48
or other support provided for a Machine under warranty, such as assistance via telephone with "how-to" questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 49
; 2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided: a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides; b. secure all - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 50
Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro. NORTH AMERICA Warranty Service: The following is added to this Section: To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378). CANADA 36 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 51
"laws of the country in which you acquired the Machine" in the first sentence: laws of the State of New York. ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 52
death) or damage to real property and tangible personal property will be limited to that caused by IBM's negligence; 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 53
The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York ( - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 54
or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 55
refunded. Extent of Warranty: The second paragraph does not apply. Warranty Service: The following is added to this Section: During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM's expense. Limitation of Liability: The following paragraph is added to - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 56
, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces items one - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 57
12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 58
any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 59
States, other countries, or both: HelpCenter IBM Update Connector Microsoft, and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Electronic emissions notices This - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 60
notices refer to machine types 2251, 2256, 2257, 2271, 6269, 6339, 6341, 6342, 6346, 6347, 6348, 6568, 6569, 6578, 6579, used in accordance with the instructions, may cause harmful interference to is connected. v Consult an IBM authorized dealer or service representative for help. Properly shielded - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 61
responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 62
to machine types 6251, 2256, 2257, 2271, 6269, 6339, 6341, 6341, 6342, 6346 6347, 6348, 6568, 6569, 6569, installed and used in accordance with the instruction manual, may cause harmful interference to radio used in order to meet FCC emission limits. IBM is not responsible for any radio or television - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 63
internal modem, a second FCC registration label is also provided. You may attach the label to the exterior of the computer in which you install the IBM modem, or you may attach the label to the external DAA, if you have one. Place the label in a location that is easily accessible, should - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 64
be given advance notice to give you an opportunity to maintain uninterrupted service. 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 65
. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus n'empêche pas la dégradation du service dans certaines situations. Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise de - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 66
d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5. Power cord notice For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 67
IBM power cord part number 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 6952301 Used in these countries and regions Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 68
54 Quick Reference - Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 69
- Lenovo NetVista A21 | Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 70
Part Number: 02R4073 P02R4073
Quick Reference
Inside:
- Safety, warranty, and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- IBM help and service
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