Lenovo PC 300PL Using your Personal Computer - PC300PL - 6592
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- Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 1
Using Your Personal Computer PC 300PL - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 2
- Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 3
Using Your Personal Computer PC 300PL IBM - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 4
services offered in the United States of America. IBM may not offer the products, services, IBM reseller or IBM marketing representative. © Copyright International Business Machines Corporation 1997. All rights reserved. Note to U.S. Government Users - Documentation related to restricted rights - Use - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 5
-Management Features 5 IBM-Preinstalled Software 6 Operating-System Support 6 Ease-of-Use Features 6 Ergonomic Features 7 Advanced Power Management 7 Asset Security Features 7 Service and Support 8 Expandability 8 Connectivity 10 Features at a Glance 11 System Specifications 15 Chapter - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 6
Features 32 Password Protection 32 Startup-Sequence Control 33 Hard Disk Drive and Diskette Drive Access Control 33 I/O Port Control 34 Enhanced Security 34 Asset Information Protection 34 Chassis-Intrusion Detector 34 Updating the POST/BIOS Over the Network 35 Cover Lock and U-Bolt Cabling - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 7
Messages Specific to the Integrated Ethernet Subsystem 101 RPL-Related Error Messages 101 DHCP-Related Error Messages 102 Chapter 7. Getting Help, Service, and Information 103 Before You Call for Service 103 Getting Customer Support and Service 104 Using Electronic Support Services 104 Using - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 8
Services 107 Enhanced PC Support Line 107 900-Number Operating System and Hardware Support Line 108 Network and Server Support Line 108 Ordering Support Line Services 108 Warranty and Repair Services Conditions 118 Program Services 118 Warranty 118 U.S. Government Users Restricted Rights 119 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 9
moving or opening the covers of this product or attached devices. The power cord must be used with a properly grounded outlet. To Connect Turn everything OFF. To Disconnect Turn everything OFF. the power cord must be disconnected after the telephone line cable. © Copyright IBM Corp. 1997 vii - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 10
Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 11
of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: Throw or immerse into water - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 12
x Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 13
to configure, operate, and maintain your PC. In the unlikely event you experience problems, you will also find helpful troubleshooting information, as well as instructions for obtaining service. The book is organized as follows: Chapter 1, "Your IBM Personal Computer," contains an overview of the - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 14
, drives, and other options to your computer. Understanding Your Personal Computer This online publication (provided only with computers that have IBM-preinstalled software) includes general information about using personal computers and in-depth information about the specific features of your PC - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 15
Computer Thank you for selecting an IBM Personal Computer. Your PC incorporates many of the latest advances in personal computer organization. The intranet contains one or more servers that provide services to the workstations on the private network. Some intranets are also connected to the Internet. - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 16
What Your IBM Personal Computer Offers This section describes many of the features of your computer. Microprocessor At the core of your PC is an Intel® Pentium® processor or an Intel overall performance of your computer, including the video and the hard disk drive. 2 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 17
expansion slots. If your computer has an IBM-preinstalled SCSI adapter, refer to the SCSI documentation provided with your computer for information on the adapter and for instructions on installing SCSI devices. CD-ROM Drive A CD-ROM drive is installed in some PC models. CD-ROM (compact disc read - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 18
available. Using this new technology, you will be able to plug many different types of drivers, see the Microsoft Web site (http://www.microsoft.com/support). Infrared Port (Optional) Your computer supports . These components can be purchased from IBM or an IBM reseller as a single option package - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 19
cannot be used in conjunction with each other.) The system board of your PC also contains a VESA feature connector that supports special function has IBM-preinstalled software, the device drivers are already installed on the hard disk. For instructions on connecting a network cable to your PC, - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 20
these features, refer to "Using System-Management Features" on page 27 and "System-Management Settings" on page 56. IBM-Preinstalled Software IBM-preinstalled software is provided with some PC models. This software includes an operating system, device drivers to support built-in features, and other - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 21
detector Enablement for updating the POST/BIOS over the network Cover lock U-bolt and security cabling (optional) Operating system security For a description of these features, refer to "Asset Security Features" on page 32. Service and Support You can obtain assistance for using your computer, as - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 22
Service, and Information" on page 103. Expandability You can easily expand the capabilities of your computer by adding memory, drives, or adapters. Drive Bays: Your computer has six drive bays. Unoccupied drive bays can be used for installing additional devices such as hard disk and CD-ROM drives - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 23
Your computer has six expansion slots. One or more of these slots might be occupied, depending on the model of your PC. Unoccupied slots can be used for installing adapters. The following illustration shows the locations of the expansion slots. Expansion Slots Chapter 1. Your IBM Personal Computer 9 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 24
external connector. Audio Line Out Audio Line In RJ45 (Ethernet) Parallel USB 1 Serial 1 Keyboard Monitor USB 2 Optional SCSI Serial 2 Optional Infrared Optional Multimedia Mouse 10 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 25
following information covers a variety of PC models. Some of the features listed apply to specific models only. For a listing of features for your specific model, refer to the System Summary screen in the Configuration/Setup Utility program. For instructions on gaining access to the Configuration - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 26
drive - Support for an additional 2 MB of SGRAM memory - Support for controller that supports Sound Blaster Pro 3 SGRAM is a type of RAM (random-access memory) that is used for storing data to and the 2 MB memory upgrade cannot be used together. 5 Additional information about the LANClient Control - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 27
Enablement for POST/BIOS updates over a network DMI (Desktop Management Interface) BIOS and DMI software Integrated system-management controller Expansion Six drive bays total-unoccupied bays can be used for installing additional internal devices, such as a second hard disk drive. Six expansion - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 28
with DOS and Windows application support IBM PC DOS Version 7.0 MS DOS Version 6.22 Microsoft Windows for Workgroups Version 3.11 Microsoft Windows NT Version 3.51 IBM-Preinstalled Software Preinstalled in some PC models are an operating system, device drivers to support built-in features, and other - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 29
System Specifications Size Depth: 445 mm (17.5 in.) Height: 492 mm (19.4 in.) Width: 200 mm (7.9 in.) Weight Minimum or 230 V - Input kilovolt-amperes (kVA) (approximately): - Minimum configuration as shipped: 0.08 kVA - Maximum configuration: 0.51 kVA Chapter 1. Your IBM Personal Computer 15 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 30
Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. Airflow Approximately 0.57 cubic meters per minute (20 cubic feet per minute) Acoustical Noise-Emission Values Average sound-pressure levels: - At - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 31
difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on feet are either flat on the floor or on a footrest. When using the keyboard, keep your forearms parallel to the floor and your wrists IBM Corp. 1997 17 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 32
; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner. Air Circulation Your computer and monitor produce - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 33
Your Personal Computer This chapter provides information to help you in the day-to-day use of your computer. It includes instructions for starting and shutting down your PC, as well as information on using audio, video, system-management, and security features. © Copyright IBM Corp. 1997 19 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 34
Do not turn off your computer if the in-use light for the hard disk drive or diskette drive is on. Power-On Light: This status indicator lights when you turn on your computer. Hard-Disk Drive Light: When this light is on, it indicates that the hard disk drive heads are being positioned or that your - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 35
refer to "Solving POST Error Message Problems" on page 68 and "POST Message Charts" on page 71. If you hear no beep during POST, refer to "Troubleshooting Charts" on page 89. You might need to have your computer serviced. Using a Mouse A mouse is a device that you use to point to and select objects - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 36
the mouse (this is called clicking). To learn how to use the mouse with the software in your computer, see the documentation accompanying the software. Some programs support only one mouse button, others support two, and some support three. Despite the differences, some terms are fairly standard - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 37
See your operating-system documentation for instructions. Using Video Features Your computer has a graphics array (VGA). At the same time, SVGA supports all standard VGA modes. To get the best possible CD; use the one that corresponds to your operating system.) When you install a device driver for - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 38
IBM-preinstalled software, video device drivers have already been installed on the hard disk in your PC. However, the device driver installation instructions and installing updated device drivers. Video Controller The Matrox MGA-1164SG 3-D video controller in your computer supports the use of a bus - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 39
(Joint Photographic Experts Group) encoder/decoder; Video Out for displaying PC applications on your TV; Video In for capturing video from external The adapter supports 125 cable channels at full National Television Standards Committee (NTSC) frame rates. This option must be used in conjunction - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 40
the signals can be recorded on the hard disk. Microphone: Use this jack to connect a microphone to your PC so that you can record your voice or other sounds on the hard disk. This jack can also be used by speech recognition software. Headphone: Use this jack to connect headphones or small bookshelf - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 41
so that network administrators can remotely monitor and control your PC. DMI can be used to remotely track many types of information about networked PCs, including serial numbers, memory attributes, product-specific characteristics of installed peripherals, and operating system configuration - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 42
every IBM PC. They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Configuration/Setup Utility program. POST is a set of tests and procedures that is performed every time you turn on your PC. The BIOS is a layer of software that translates instructions from - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 43
.pc.ibm.com/cdt/) or through the PC Company Bulletin Board Service (see "Using Electronic Support Services" on page 104) in files that can be downloaded onto a diskette. Updates on the Web site or Bulletin Board Service will have the file name NMJTnnA.EXE, where nn is a release number. Instructions - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 44
other than a CD into the drive. Before moving the computer, remove the CD from the drive. The following is an illustration of the front bezel of the CD-ROM drive preinstalled in some PC models. Tray Eject/Load Button Emergency-Eject Hole Indicator Light 30 Using Your Personal Computer Socket 7 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 45
CD. Do not place or store the CD in direct sunlight. Do not use benzene, thinners, or other cleaners on the CD. Do not drop or bend the CD To load a CD into the CD-ROM drive: 1. Press the Eject/Load button. The tray slides out of the drive. (Do not manually force the tray open.) 2. Place the CD in - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 46
protection Startup-sequence control Hard disk drive and diskette drive access control I/O port control Enhanced security for administrator password and startup (boot) sequence Asset information protection Chassis-intrusion detector Enablement for updating the POST/BIOS over the network Cover - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 47
control access to the hard disk and diskette drives of your computer. To access the settings for these features, start the Configuration/Setup Utility program and select System Security. For more information on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 48
security features, can protect stored asset information (such as serial numbers for your microprocessor, hard disk drives, diskette drive, and riser card). The information stored in this EEPROM can be used to manage and protect your serialization data. The Desktop Management Interface (DMI) Browser - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 49
update the POST/BIOS settings in your PC from a management console. For more information, refer to "Update POST/BIOS from Network" on page 58. Cover Lock and U-Bolt Cabling You can use Options in Your Personal Computer for installation instructions. Operating System Security Some operating systems - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 50
36 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 51
and instructions for using the Configuration/Setup Utility program. Using the Configuration/Setup Utility Program You can use the passwords, enable or disable the Update POST/BIOS from Network feature, and control access to the hard disk and diskette drives. Advanced Setup contains the settings - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 52
, and interrupt) are used by ISA legacy adapters. BIOS (basic input/output system) detects the changes and then updates Setup Utility program, and follow the instructions on the screen. Starting the Configuration : 1. Turn on your computer. If your PC is already on when you start this procedure, - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 53
program menu appears on the screen. If you have set an administrator password, the Configuration/Setup Utility program menu will not appear until you type your administrator password at the password prompt and press Enter. If you have set both an administrator and a power-on password, you can - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 54
that your computer will function properly. For information and instructions on resolving system resource conflicts, refer to Installing or making changes to the settings in the menu. Use this key in some menus to increase the numerical value of a setting. Use this key (the minus or hyphen key) in - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 55
. If you do not complete this step, your settings will not be saved. 3. From the Configuration/Setup Utility program menu, press Esc, and follow the instructions on the screen. Chapter 4. Configuring Your Computer. 41 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 56
Summary You can use the Configuration/Setup . The System Summary screen appears. Depending on your PC model and configuration, your screen might appear slightly different ROM Memory Type Diskette Drive A: Diskette Drive B: Hard Disk Drive 0 Hard Disk Drive 1 CD-ROM Drive 2 Hard Disk Drive 3 Mouse - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 57
Type the date and time in the appropriate fields. 4. Refer to "Exiting from the Configuration/Setup Utility Program" on page 41 for instructions Plug and Play adapters use 16-bit address decoding fix the problem. Another setting that affects any type of determine if it supports this function. The - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 58
to use your PC, but setting this type of password deters unauthorized persons from using your computer. When a power-on password is set, you must type connected to the mouse port, refer to the Important Information for Mouse Users text box on page 45.) When the operating system starts in password - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 59
is restored, without operator intervention. Important Information for Mouse Users This information applies only to those who have a mouse connected of the CONFIG.SYS file. or Remove the mouse driver statement from the CONFIG.SYS file. If you are using Windows 95, do the following: When the computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 60
times, you must turn off the computer and start again. When you type the correct password, the keyboard and mouse will unlock, and the computer will begin normal operation. Setting and Changing a Power-On Password: Use the Configuration/Setup Utility program to set or change a power-on password - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 61
8. Refer to "Exiting from the Configuration/Setup Utility Program" on page 41 for instructions on saving your settings and exiting from the Configuration/Setup Utility program. Deleting a Power-On Password: Use the Configuration/Setup Utility program to delete a power-on password. To delete a power - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 62
settings in the Configuration/Setup Utility program only after typing the administrator password at the password prompt that appears when Changing an Administrator Password: Use the Configuration/Setup Utility program to set or change an administrator password. You can use any combination of up - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 63
Administrator Password. 4. Type your password and press Down Arrow (↓). 5. Type your password again. 6. At Power-On Password Changeable by User, select Yes for instructions on saving your settings and exiting from the Configuration/Setup Utility program. Deleting an Administrator Password: Use the - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 64
/Setup Utility program. See Installing Options in Your Personal Computer for instructions on removing the computer cover and moving jumpers. Refer to the in the computer, and you will need to reconfigure the computer. Use the Configuration/Setup Utility program to reconfigure the computer and to set - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 65
lock allows the POST/BIOS update utility to function in a network environment. Enhanced security adds a hard lock. With a hard lock, when your computer your PC from being updated remotely. Someone must be present at your computer to turn it on and off in order to unlock the POST/BIOS update utility - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 66
update the system programs in your PC. To enable or disable enhanced security: 1. Insert a system programs update diskette into drive A in your computer. System programs updates Options in Your Personal Computer for instructions on safety, disconnecting all cables attached Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 67
describes the Advanced Power Management features in your computer and provides instructions for using these features. Attention: If a device, such as a documentation that comes with your monitor to see if it supports Display Power Management Signaling (DPMS). Automatic Power Management Features With - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 68
detected. - Suspend: In this mode, the monitor uses less power than in Standby mode. The screen is PC models with EIDE hard disk drives, but not in models with SCSI hard disk drives. (In models with SCSI hard disk drives Setup Utility program menu. 3. Be sure APM BIOS Mode is set to Enabled. If it - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 69
instructions on saving your settings and exiting from the Configuration/Setup Utility program. Automatic Power-On Features You can use when it receives a specific signal from another computer over the LAN. For additional information on this setting, refer to "Using System-Management Features" on - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 70
Ethernet Setup. You can view but not change the MAC address setting. Instructions for accessing the other system-management settings in the Configuration/Setup Utility program follow. Ethernet Support This setting is used to enable or disable the integrated Ethernet controller in your computer. The - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 71
for instructions on saving your settings and exiting from the Configuration/Setup Utility program. Note: When you are using the RPL and DHCP features, you might encounter error messages specific to the integrated Ethernet subsystem. If this happens, record the error message and report the problem to - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 72
computer cover for the location of the switch.) Update POST/BIOS from Network This setting is used to enable or disable the Update POST/BIOS from Network feature. When the feature is enabled, the system programs in your PC can be updated remotely by a network administrator from a management console - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 73
/Setup Utility program menu, and then select POST/BIOS Update. Enhanced security must be disabled. (Enhanced security is disabled by default. If you have enabled enhanced security, refer to "Enabling and Disabling Enhanced Security" on page 52 for instructions on disabling it.) Your computer must be - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 74
60 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 75
practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor clean the painted surfaces of the computer. Monitor Screen Do not use abrasive cleaners when cleaning the surface of the monitor screen. The - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 76
. 4. Turn the mouse right-side up, and the retainer and ball will drop out. 5. Wash the ball in warm, soapy water, and dry it well. 6. Using a damp cloth, wipe the outside of the mouse and the retainer. Be sure to wipe the rollers inside the mouse. 7. Insert the ball and retainer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 77
Replacing the Battery Your computer has a special type of memory that maintains the date, time, and the settings person to help you. If your computer has a hard disk drive, take the following precautions: 1. Back up all files and data from the hard disk. Operating systems can vary in the way they - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 78
Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 3. Turn off the computer and all attached devices. 4. Unplug the power cords shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid any damage. 64 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 79
can be caused by hardware, software, or user error (for example, pressing the wrong key). Using the diagnostic aids discussed in this chapter, you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician. You can check the hardware by - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 80
message charts Troubleshooting charts Diagnostic Verifies that the diskette drives are working Verifies that the hard disk drive and CD-ROM drive (if installed) are -right corner of the screen (these numbers can be useful to support personnel if a "hang" condition occurs during POST). Options - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 81
refer to "Troubleshooting Charts" on page 89. You might need to have your computer serviced. Error Messages Error messages that appear on the screen might be text, numeric, or both. There are several types of error messages: POST error messages Messages that appear when POST finds problems with the - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 82
that can be used to identify a failing part. Solving POST Error Message Problems If you receive message, then proceed with the following instructions. 1. Write down all error code numbers and descriptions -on and administrator passwords, you can type either password at the password prompt. However, if - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 83
there is an unresolved problem with an IDE device make a change, go to step 5e. To use the Configuration/Setup Utility program, do the following (↓), and then press Enter. b. A new menu specific to the item that you selected appears. Press Left press Esc and follow the instructions on the screen. When - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 84
response occurs. Go to: "POST Message Charts" on page 71. "Diagnostic Programs" on page 99. "Troubleshooting Charts" on page 89. If you are unable to resolve a problem and need assistance, refer to Chapter 7, "Getting Help, Service, and Information" on page 103. 70 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 85
a time, retesting after each is reinstalled. When an adapter fails, replace it. If the problem cannot be isolated and corrected, have the computer serviced. A hardware error occurred. Action: Have the computer serviced. The battery on the system board is dead. CAUTION: Danger of explosion if lithium - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 86
and instructions on saving the configuration. 4. If you added or changed a microprocessor, you must update system programs. Refer to "System Programs" on page 28 for instructions. computer.) If the problem cannot be isolated and corrected, have the computer serviced. 72 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 87
not correct the problem, have the computer serviced. Note: The computer can be used until it is serviced, but any application programs that use the date information and instructions on saving the configuration. 3. Running the diagnostic programs might isolate the location of the problem DIMM and - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 88
and configured correctly. 2. Run the diagnostic programs to verify the problem. (See "Diagnostic Programs" on page 99 for information about diagnostic programs provided with your computer.) If the problem cannot be isolated and corrected, have the computer serviced. 74 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 89
that is formatted correctly and is in good condition. (For information and instructions on formatting diskettes, refer to Understanding Your Personal Computer and your operating-system documentation.) If this does not correct the problem, have the computer serviced. Chapter 6. Solving Problems 75 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 90
does not correct the problem, have the computer serviced. A hard disk configuration error occurred. Action: 1. Verify that the Configuration/Setup Utility program correctly reflects the number of hard disk drives you have installed. (For instructions on using the Configuration/Setup Utility program - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 91
about diagnostic programs provided with your computer.) 2. If the diagnostic programs detect a failure, replace the defective hard disk drive or primary or secondary IDE or EIDE device. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 77 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 92
an interrupt available to the PCI adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you to install. If the problem cannot be isolated and corrected, have the computer serviced. 78 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 93
the documentation that comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" on page to install. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 79 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 94
documentation that comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" on page want to install. If the problem cannot be isolated and corrected, have the computer serviced. 80 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 95
comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" the PCI adapter you want to install. If the problem cannot be isolated and corrected, have the computer serviced. A PCI adapter read-only memory (ROM) - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 96
available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If more information. If the problem cannot be isolated and corrected, have the computer serviced. 82 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 97
documentation that comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" on page more information. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 83 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 98
available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you more information. If the problem cannot be isolated and corrected, have the computer serviced. 84 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 99
documentation that comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" on page more information. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 85 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 100
are not required for system startup and reinstall them one at a time, retesting after each is reinstalled. When an adapter fails, replace it. If the problem cannot be isolated and corrected, have the computer serviced. 86 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 101
documentation that comes with these adapters. For instructions on using the Configuration/Setup Utility program, see "Using the Configuration/Setup Utility Program" on page more information. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 87 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 102
information and instructions on saving the configuration. If the problem cannot be isolated and corrected, have the computer serviced. A hard disk failure occurred. Action: Have the computer serviced. The computer POST found an error. Action: Follow the instructions on the screen. 88 Using Your - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 103
instructions. If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting help you quickly locate problem categories in the troubleshooting charts. Problem Type Diskette Drive General Intermittent Keyboard, Mouse - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 104
Diskette Drive Problems Diskette drive in-use light stays on, or the system bypasses the diskette drive. Action If there is a diskette in the drive, verify that: 1. The diskette drive is enabled. Use the Configuration/Setup Utility program to check the setting. For instructions, refer to "Using the - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 105
for supported refresh rates. Note: An enhanced monitor signal cable with additional shielding might be available for your monitor. See your IBM reseller or IBM marketing representative for information. If the problem cannot be isolated and corrected, have the monitor and computer serviced. Chapter - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 106
requesting you to specify Mystique or Millennium. Specify Mystique.) Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. You can reset the refresh rate through your operating system. Instructions for doing this are included in the Matrox README file - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 107
. For the location of the monitor connector, see "Connectivity" on page 10. If the problem cannot be isolated and corrected, have the monitor and computer serviced. Have the computer serviced. Have the computer serviced. General Problems The computer does not start when you press the power switch - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 108
serviced. Verify that: 1. The mouse or pointing-device cable is securely attached to the proper connector on the computer. Depending on the type drivers for the mouse are installed correctly. If the problem cannot be isolated and corrected, have the computer and the device serviced. 94 Using Your - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 109
BIOS) shadowing in random access memory (RAM). Verify that: 1. You have installed the correct type of DIMMs for your computer. Refer to Installing Options in Your Personal Computer for instructions operate. If the problem cannot be isolated and corrected, have the computer serviced. Verify that - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 110
Wide Web at http://www.pc.ibm.com/cdt/. If the problem cannot be isolated and corrected, have the computer and the option serviced. Verify that all option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the option. If - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 111
, have the computer serviced. Serial Port Problems Serial port cannot be accessed. Action Verify that: 1. Each port is assigned a unique address (not set to Disabled). Use the Configuration/Setup Utility program to check the setting. For instructions, refer to "Using the Configuration/Setup - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 112
Non-IBM printer signal cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program. 4. You have assigned the printer port correctly in the Configuration/Setup Utility program. (For instructions on using the Configuration - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 113
not only test the hardware, but also analyze certain software components of your computer. They are especially useful in isolating problems related to the operating system and device drivers. Although the hardware diagnostic capabilities of these QAPlus programs are not quite as strong as those of - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 114
problems with your computer. CoSession is provided on the Ready-to-Configure CD that comes with your computer. CoSession also supports LAN protocols. Important Before attempting to use CoSession, contact IBM or your in-house administrator for specific instructions diskette to your hard disk. Refer to - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 115
your network administrator of the problem. RPL-Related Error Messages These error messages are specific to the integrated Ethernet controller execute correctly. If this error message appears, you must have the computer serviced. Error 107 indicates that the cable from the LAN is not securely - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 116
the message, and contact your network administrator. E61: Service boot cancelled. E62: Cannot initialize controller. E63: Cannot controller. E6d: Cannot find BOOTP server. E6e: Cannot start from downloaded image. E71: Too many MTFTP packages. M10: ARP cancelled . 102 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 117
IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM a hardware problem, refer to the troubleshooting information in your hardware documentation or run - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 118
Support and Service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need. Using Electronic Support Services - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 119
Use the "Go to" keyword IBM Connect. Using the World Wide Web On the World Wide Web, the IBM Personal Computers home page has information about IBM Personal Computer products and support. The address for the IBM Personal Computer home page is: http://www.pc.ibm.com For information about specific - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 120
IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected quickly and easily. In addition to a modem, a remote-access application program is required. This service IBM PC Support Line. Expert technical-support of the problem Exact wording - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 121
service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs and games Tuning performance Installing device drivers - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 122
interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 123
-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227. In Canada, call 1-800-465-7999. In all other countries, contact - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 124
Publications Additional publications are available for purchase from IBM. For a list of publications available in your country: In the U.S., Canada, and Puerto Rico, call 1-800-879-2755. In other countries, contact your IBM reseller or IBM marketing representative. 110 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 125
, or if you ever need to have your computer serviced. Serial Numbers and Keys Record and retain the following information. Product Name Model/Type (M/T) Serial Number (S/N) Key Serial Number Key Address PC 300PL The model and type (M/T) numbers and the serial number (S/N) for your computer are - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 126
number in this book, either remove the page and store it in a secure place, or store this book in a secure place when you are not using it. 112 Using Your Personal Computer - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 127
Device Records Use the following tables to keep a record of the options in or attached to your computer. This information can be helpful when you install additional options, or if you ever need to have your computer serviced. Location Option Description System Memory (Mem 0 DIMM) (Mem 1 DIMM) ( - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 128
hard disk drive ________ GB SCSI hard disk drive ________ GB Other: 3.5-Inch Bay 4 3.5-Inch Bay 5 1.44 MB diskette drive EIDE hard disk drive ________ GB SCSI hard disk drive ________ GB Other: 3.5-Inch Bay 6 EIDE hard disk drive ________ GB SCSI hard disk drive ________ GB Other: 114 Using - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 129
in the country where you acquire the Machine. If you have any questions, contact IBM or your reseller. Machine: PC 300PL Warranty Period*: Parts: Three (3) years Labor: One (1) year IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 130
IBM or your reseller service a Machine that you do not own; and 2. where applicable, before service is provided - a. follow the problem determination, problem analysis, and service request procedures that IBM A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 131
NO WARRANTIES APPLY AFTER THAT PERIOD. Any technical or other support provided for a Machine under warranty, such as assistance via for the Machine that is the subject of the claim. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES OR - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 132
retained in order to support eligibility provided by IBM or its authorized reseller for warranty services, future upgrade program prices (if announced), potential special or promotional opportunities (if any), and as evidence of the end user's authorized use of these IBM-licensed programs. Technical - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 133
Users Restricted Rights U.S. Government Users Restricted Rights-Use, duplication, or disclosure restricted by the GSA ADP Schedule Contract with IBM and conditions apply to device drivers, utility programs, and flash BIOS code ("System Programs") shipped with an IBM system ("System") on diskette - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 134
may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user. IBM may have patents or pending patent applications covering subject matter - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 135
PC 300PL uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions equipment off and on, the user is encouraged to try to IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 136
of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 137
6. No customer repairs are possible to the device. If you experience trouble with the device, contact your Authorized Reseller or see the Diagnostics section of this manual for information. 7. This device may not be used on coin service provided by the telephone company. Connection to party lines is - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 138
, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 139
IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 140
cords for a specific country are usually available only in that country: IBM Power Cord Part Number 13F9940 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 62X1045 Used in These Countries Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 141
using 26 automatic power management 53 automatic power-on modem ring detect 55 serial port ring detect 55 wake up on alarm 55 B backing up hard disk drive 63 basic input/output system, updating 28 battery disposing of 63 failure message 71 notice ix replacing 63 bays, drive 8, 11 beeps 21, 67 BIOS - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 142
) 53 drive bays 8, 11 CD-ROM 3 hard disk 3 problems, solving 90 drivers, video device 24 dual in-line memory modules (DIMMs) 11 Dynamic Host Configuration Protocol 56 E ECP/EPP 3, 12 EEPROM 28 EIDE hard disk drive 3 electrical outlets 18 electronic emission notices 121 electronic support 104 energy - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 143
hard disk drives (continued) indicator light 20 location 8 maximum 3 power management 54 supported 3, 11 heat output 15 help 103 home page, IBM problems 94 international warranty service 107 Internet home page 103, 105 ISA bus 2 expansion slots 13 K keyboard locked 44 problems 94 supported 12 using - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 144
diskettes 100 installed 113 problems 96 options, video 25 ordering support line services 108 P parallel port available 12 ECP/EPP 3 problems 97 SPP 3 passwords administrator 48 computer startup 21, 46 Configuration/Setup Utility program 48 power-on 44 using 44 PC support services, fee 107 PCI bus - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 145
, electrical vii screen filter 18 SCSI hard disk drive 3 security features 7, 13, 32 keys 35 passwords 44 serial numbers 111 serial ports 16550-UART 4 available 12 problems 97 ring detect 55 server startup support 106 server support 106 service and support 7 services, fee 107 setup of computer 37 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 146
VGA (video graphics array) 23 video bus-mastering for the controller 24 controller 12, 24 device drivers, installing 24 features 23 modes 23 options, installing 25 port 12 SVGA 23 VGA 23 video and upgrades 109 warranty service 106 work area, arranging 17 World Wide Web home page 103, 105 132 - Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 147
- Lenovo PC 300PL | Using your Personal Computer - PC300PL - 6592 - Page 148
IBM® Part Number: 06J0872 Printed in U.S.A. July 1997 6J 872
Using Your Personal Computer
PC 300PL