Lenovo ThinkCentre M50e Quick Reference Guide

Lenovo ThinkCentre M50e Manual

Lenovo ThinkCentre M50e manual content summary:

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    Quick Reference Inside - Important safety information - Warranty and other notices - Computer setup - Software recovery - Troubleshooting and diagnostics - Help and Service - IBM Lotus software offer
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    Quick Reference
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    information and the product it supports, be sure to read the following: v "Important safety information" on page v v Appendix B, "IBM Statement of Limited Warranty Z125- GOVERNMENT USERS - RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or
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    recovery workspace 13 Solving recovery problems 15 Creating and using service 19 Getting information 19 Getting help and service 19 Purchasing additional services 21 Chapter 5. Troubleshooting and diagnostics 23 Basic troubleshooting 23 © Copyright Lenovo 2005. © Portions Copyright IBM
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    25 PC-Doctor for DOS diagnostics 25 Error codes 27 POST beep codes 29 Appendix A. IBM Lotus Software Offer 31 About IBM Lotus Notes 31 About IBM Lotus SmartSuite 31 Customer Support 31 International License Agreement 32 Proof of Entitlement 32 Purchasing Upgrades, Additional Licenses, and
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    you safely use your ThinkCentre® or ThinkPad® personal instructions included with your product, observe all warnings on the product and in the operating instructions inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention IBM Corp. 2005. v
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    observe the following precautions to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product. Note: Some parts can
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    to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the attempt the replacement. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power
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    Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power adapter has been stressed by misuse. Liquids
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    only be replaced with approved parts. Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation. Battery abuse or mishandling can cause
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    computer inside furniture, as this might increase the risk of overheating. v Airflow temperatures into the computer should not exceed 35° C (95° F). v Do not use non-ThinkCentre air filtration devices. CD and DVD drive safety CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or
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    damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table when installing, moving
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    are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere drive or a DVD-ROM drive is installed, note the following handling instructions. xii Quick Reference
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    label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Important safety information xiii
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    xiv Quick Reference
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    information on this Web site: v CRU removal and installation instructions v Publications v Troubleshooting information v Parts information v Downloads and drivers v Links to other useful sources of information v Phone support list © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. xv
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    xvi Quick Reference
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    of the keyboard for maximum comfort by adjusting the position of the keyboard feet. Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at, or slightly below, eye Place the monitor at right © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. 1
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    exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically a nonabrasive liquid glass cleaner according to you monitor manufacture's instructions. Air circulation Your computer and monitor produce heat. The
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    on the computer. v If you have a Standard Video Graphics Array (SVGA) monitor, connect the cable to the connector as shown. © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. 3
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    connect the cable to the connector as shown. Note: Your computer must have an adapter installed that supports the DVI monitor. 5. If you have a modem, connect the modem using the following instructions. PHONE PHONE PHONE LINE PHONE LINE LINE LINE 1 Use this dual connection on the back of
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    This connector might be located on the front of the computer. 7. If you have powered speakers with an ac adapter, use the following instructions. a. Connect the cable that runs between the speakers, if necessary. On some speakers, this cable is permanently attached. b. Connect the ac adapter cable
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    1394 1394 1 USB 2 Serial 3 S-video 4 Parallel 5 Ethernet Use these connectors to attach a device that requires a Universal Serial Bus (USB) connection, such as a mouse, scanner, printer, or personal digital assistant (PDA). Use this connector to attach an external modem, serial printer, or other
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    problems during startup, see Chapter 5, "Troubleshooting and diagnostics," on page 23 and Chapter 4, "Getting information, help, and service the instructions on the Access IBM on trouble later: v Create an Enhanced Diagnostics diskette. The Enhanced Diagnostics tool can isolate hardware problems
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    machine type, model, and serial number. If you need service or technical support, you will probably be asked for this information. See " system, go to Access IBM. Installing other operating systems If you install your own operating system, follow the instructions that come with your operating
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    on the Setup Utility program, see your User Guide. The Setup Utility might start automatically when POST you ever need to have your computer serviced. The service technician will probably ask you for this will receive the following benefits: v Faster service when you call for help v Automatic
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    10 Quick Reference
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    CD or DVD drive except for a DVD-RAM media. If you encounter a problem, you may use the recovery tools from either the Windows environment or from the to perform one of the two recovery operation. See the Access IBM program for additional information about the Rescue and Recovery program. Creating
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    From the Windows desktop, click Start -> Programs (or if you are using Windows XP, click All Programs), -> Access IBM-> Create Product Recovery discs. 2. Follow the instructions on the screen. To use Product Recovery discs, do the following: Attention: When you restore the factory contents from the
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    following: 1. From the Windows desktop, click Start -> All Programs -> Access IBM -> the Rescue and Recovery program. The Rescue and Recovery program opens. 2. restore only selected files from your backup. 3. Follow the instructions on the screen. For information about performing a restore operation
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    delay. Note: If the Rescue and Recovery workspace fails to open, see "Solving recovery problems" on page 15. 5. Do one of the of the following: v To rescue (or Restore factory contents for some models) and follow the instructions on the screen. v For information about other features of the Rescue
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    CD or Microsoft Works CD. These CDs are provided only with computers that come with Microsoft Office or Microsoft Works preinstalled. Solving recovery problems The Rescue and Recovery workspace runs independently of the operating system. In order to gain access to the workspace, repeatedly press and
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    go to the following Web address: http://www.lenovo.com/think/support/site.wss/document.do?Indocid=MIGR-54483 3. Insert a blank diskette into diskette drive A. 4. Click on the Click on rnrrepair.exe file and follow the instructions on the screen. The Recovery Repair diskette is created. 5. Remove the
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    and follow the instructions on the screen and the repair operation cannot be completed, you might have a problem with the partition that contains the Rescue and Recovery program. on the World Wide Web at http://www.lenovo/think/support/. To recover a device driver for an factory-installed device
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    device-driver (.inf) file from the device subfolder. v In the device subfolder, look for a setup.exe file. Double-click SETUP.EXE and follow the instructions on the screen. Setting a rescue device in the startup sequence Before you start recovery from a CD, DVD, USB hard disk drive or any other
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    of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional
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    and download device drivers and updates. To access these pages, go to http://www.lenovo.com/think/support and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone
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    representative. Other services If you travel with your computer or relocate it to a country where your ThinkCentre or ThinkPad machine Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions
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    22 Quick Reference
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    troubleshooting and diagnostic tools. If your computer problem is not described here, use Access IBM for more detailed troubleshooting information. Basic troubleshooting screen is blank. If you cannot correct the problem, have the computer serviced. Verify that: v The monitor cable is securely
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    v The keyboard is securely connected to the keyboard connector on the computer. v No keys are stuck. If you cannot correct the problem, have the computer serviced. The Enhanced Performance USB Keyboard does not work Verify that: v The computer is turned on. v The keyboard is securely connected to
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    diagnose possible power supply and system board problems. Power Button LED Green LED Yellow If you cannot correct the problem, have your computer serviced. Note: To reset the in isolating a possible hardware problem. You can run the from http://www.lenovo.com/think/support/ on the World Wide Web
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    of the diagnostics program from http://www.lenovo.com/think/support to support systems without a diskette drive. Running the Diagnostics diskette Use Turn on your computer. 4. When the diagnostic program opens, follow the instructions that are displayed on the screen. For help, press F1. 5. When
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    are stuck. If you cannot correct the problem, have the computer serviced. 250 The battery is defective. Replace the battery. See the battery replacement procedure in your online User Guide, which is available through the Access IBM program. Chapter 5. Troubleshooting and diagnostics 27
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    error Action Set the date and time using the Setup Utility. A change in configuration occurred. If you cannot correct the problem, have the computer serviced. A diskette drive has been added or removed. v Restore the original hardware. Or v Accept the new configuration using the Setup Utility
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    1 short configuration memory Reinstall the memory. If problem persists, replace the memory. 4 sets of IBM program to learn how to run diagnostics and see the entire online troubleshooting procedures. - If the operating system will not start, have the computer serviced. Chapter 5. Troubleshooting
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    30 Quick Reference
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    ThinkCentre support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. © Copyright Lenovo 2005. © Portions Copyright IBM
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    or technical support, and is subject to the terms and conditions of the IBM International Program ibm.com or http://www.lotus.com/passport. To order a CD Important Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new ThinkCentre
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    To inquire about an order, contact: [email protected] v In European Countries: - Through the Internet: http://ibm.modusmedia.co.uk - Mail address: IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX To inquire about an order, contact: ibm_smartsuite@
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    v In Asia Pacific Countries: - Through the Internet: http://smartsuite.modusmedia.com - Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 - Fax: +
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    . Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased
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    to present proof of purchase as evidence of your entitlement to warranty service. What IBM Will Do to Correct Problems When you call for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to make an initial diagnosis of your
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    to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data. Limitation of Liability
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    THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM's rights, duties, and obligations arising from, or relating in any manner to
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    dolo") or gross negligence ("culpa inexcusable"). NORTH AMERICA How to Obtain Warranty Service: The following is added to this Section: To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378). CANADA Limitation of Liability: The following replaces item 1 of
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    2 of this Section: 1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM's negligence; and 40 Quick Reference
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    other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that
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    , MIDDLE EAST, AFRICA (EMEA) THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller. 42 Quick Reference
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    or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty
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    Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone
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    . Such rights are not affected by the warranties provided in this Statement of Limited Warranty. How to Obtain Warranty Service: The following is added to this section: To obtain warranty service from IBM in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact
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    compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if IBM is at fault), for a maximum amount equal to the charges you paid for the Machine that has caused the damages. For purposes of this item
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    or ask for a cancellation of the respective agreement for such Machine and get your money refunded. The second paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to this section: During the warranty period, transportation for delivery of the failing Machine to
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    money refunded. The second paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to this section: During the warranty of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces the
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    this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM. UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its entirety: For the purposes of this section, a ″Default″ means
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    3 - Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service IBM provides. Warranty Period The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region
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    3 years Parts and Labor - 3 years Parts and Labor - 1 year Parts and Labor - 1 year Parts and Labor - 1 year Parts and Labor - 1 year Types of Warranty Service 1 and 2 1 and 4 Parts exchange 1 and 2 1 and 4 1 and 3 1 and 2 1 and 2 1 and 4 1 and 5 1 and 2 1 and 2 1 and 5 1 and 4 1 and 2 2 Appendix
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    Labor - 3 years Parts and Labor - 4 years Parts and Labor - 3 years Parts and Labor - 1 year Parts and Labor - 1 year Types of Warranty Service 1 and 5 1 and 7 Parts exchange 1 and 5 1 and 3 1 and 5 1 and 2 1 and 5 1 and 7 Parts exchange 1 and 5 1 and 6 1 and 5 1 and 2 1 and 2 1 and 2 1 and 2 1 and
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    , Brunei, Thailand, Hong Kong S.A.R. of China, and Taiwan Parts - 3 years Labor - 1 year Japan Parts and Labor - 1 year Types of Warranty Service 1 and 2 1 and 5 1 and 7 parts exchange 1 and 5 1 and 6 1 and 5 1 and 2 1 and 2 1 and 2 1 and 4 parts exchange 1 and 4 1 and 2 Parts exchange 1 and
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    - 3 years Labor - 1 year Australia, New Zealand, and Korea Parts and Labor - 1 year Argentina Parts and Labor - 3 years Types of Warranty Service 1 and 4 1 and 4 1 and 4 1 and 2 Parts exchange 1 and 2 1 and 2 Parts exchange 1 and 4 1 and 2 Parts exchange 1 and 2 2 1 and 7 Parts exchange 1 and
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    Parts and Labor - 1 year Japan Parts and Labor - 1 year Europe, Middle East, and Africa Parts and Labor - 3 years Types of Warranty Service 1 and 7 Parts exchange 1 and 5 1 and 7 1 and 5 1 and 6 1 and 7 Parts exchange 1 and 5 1 and 5 1 and 7 Parts exchange 1 and5 1 and 7 1 and 5 1 and 6 1 and
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    exchange 1 and 5 1 and 5 1 and 7 1 and 5 1 and 7 1 and 6 1 and 5 1 and 5 A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for: 1. parts and labor during the first year of the warranty period; and 2. parts only, on an exchange basis
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    you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement. 2. On-site Service IBM or your reseller will either repair or
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    Contact the nearest IBM Business Partner 0800-666-0011 (Spanish) 131-426 (English) Up and running support: 01-24592-5901 Warranty service and support: 01-211-454-610 (German) Up and running support: 02-210-9820 (Dutch) Up and running support: 02-210-9800 (French) Warranty service and support: 02-225
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    (software): 0810-631-020 (French) Up and running support: 07032-15-49201 Warranty service and support: 01805-25-35-58 (German) +30-210-680-1700 335-8490 (Spanish) Tegucigalpa & San Pedro Sula: 232-4222 San Pedro Sula: 552-2234 (Spanish) Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11
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    ) 800-140-3555 +62-21-251-2955 (English, Bahasa, Indonesian) Up and running support: 01-815-9202 Warranty service and support: 01-881-1444 (English) Up and running support: 02-7031-6101 Warranty service and support: +39-800-820094 (Italian) Desktop: Toll free: 0120-887-870 For International: +81
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    -9799 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) Up and running support: 01475-555-055 Warranty service and support (hardware): 08705-500-900 Warranty service and support (software): 08457-151-516 (English) 1-800-IBM-SERV (1-800-426-7378) (English) 000-411-005-6649 (Spanish) 0-800-100
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    or information concerning the shipment of the product and the shipment address. To obtain a list of Authorized Service Centers, please visit: http://www.lenovo.com/think/support/site.wss/ document.do?lndocid=MIGR-44986&sitestyle=lenovo Manufactured by: SCI Systems de México, S.A. de C.V. Av
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    México, D.F., México C.P. 01210, Tel. 01-800-00-325-00 Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002 63
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    64 Quick Reference
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    and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject are not intended for use in implantation or other life support applications where malfunction may result in injury or death to Copyright IBM Corp. 2005. 65
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    is prohibited. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkCentre ThinkPad The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: 1-2-3 Approach
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    IBM Lotus Lotus FastSite Lotus Notes Lotus Organizer Passport Advantage SmartSuite Word Pro Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service with the instructions, may cause
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    changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
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    uninterrupted service. 5. If you experience trouble with this product, contact your authorized reseller or call the Customer Support Center. problem has been corrected, or until you are sure the device is not malfunctioning. 6. No customer repairs are possible to the device. If you experience trouble
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    an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made
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    For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. Power cords provided by Lenovo for a specific country or
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    Power cord part number 14F0087 14F0069 14F0015 14F0033 24P6858 34G0232 49P2078 02K0546 49P2110 36L8880 Used in these countries and regions Israel Chile, Italy, Libyan Arab Jamahiriya Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka,
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    for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Appendix C. Notices 73
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    74 Quick Reference
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    Part Number: 13R9362 Printed in USA (1P) P/N: 13R9362
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Quick
Reference
Inside
-
Important
safety
information
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Warranty
and
other
notices
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Computer
setup
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Software
recovery
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Troubleshooting
and
diagnostics
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Help
and
Service
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IBM
Lotus
software
offer