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Lenovo ThinkCentre M58p Hardware Maintenance Manual - Page 55

Symptom-to-FRU index, Hard disk drive boot error, Power Supply Problems

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Chapter 7. Symptom-to-FRU index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with the Chapter 4 "General checkout" on page 35. You can use this index to help you decide which FRUs are needed when servicing a computer. If you are unable to correct the problem using this index, go to "Undetermined problems" on page 69. Notes: 1. If you have both an error message and an incorrect audio response, diagnose the error message first. 2. If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first. 3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index. 4. For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array: • You might receive the error message "No operating system found. Press F1 to repeat boot sequence." In this case, press Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area network where your operating system is stored. Verify that the user name is not logged on in another location. • If the SMC login prompt disappears before you log in and then a black screen displays, contact the administrator. Hard disk drive boot error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes. Note: For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array, contact the network or storage administrator. Error The start-up drive is not in the boot sequence in configuration. No operating system installed on the boot drive. The boot sector on the start-up drive is corrupted. The drive is defective. FRU/Action Check the configuration and ensure the start-up drive is in the boot sequence. Install an operating system on the boot drive. The drive must be formatted, do the following: 1. Attempt to back-up the data on the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. Replace the hard disk drive. Power Supply Problems If you suspect a power problem, use the following procedures. © Copyright Lenovo 2008, 2012 47

Section	Page
Chapter 1. About this manual	9
Important safety information	9
Important information about replacing RoHS compliant FRUs	9
Chapter 2. Safety information	11
General safety	11
Electrical safety	11
Voltage-selection switch	13
Safety inspection guide	13
Handling electrostatic discharge-sensitive devices	14
Grounding requirements	14
Safety notices (multi-lingual translations)	14
Chapter 3. General information	37
Online Books folder	37
Lenovo ThinkVantage Tools	37
SimpleTap	38
Lenovo Solution Center	38
ThinkVantage Productivity Center	38
Access Help	38
Additional information resources	39
Specifications	40
For machine types: 3063, 3231, 3285, 4084, 4085, 4086, 4087, 6138, 6209, 6239, 6302, 7188, 7244, 7347, 7355, 7358, 7373, 7484, 7571, 7628, 7635, 7639, 8494, 8854, 9728, 9960, and 9965.	40
For machine types: 3379, 4083, 4088, 4099, 4138, 5897, 6137, 6234, 6258, 6303, 7174, 7220, 7346, 7354, 7357, 7360, 7483, 7582, 7627, 7630, 7638, 8910, and 9964.	40
Chapter 4. General checkout	43
Problem determination tips	44
Chapter 5. Diagnostic programs	45
Lenovo ThinkVantage Toolbox	45
Lenovo Solution Center	45
Lenovo System Toolbox	46
PC-Doctor for Rescue and Recovery	46
PC-Doctor for DOS	46
Creating a diagnostic disc	47
Running the diagnostic program from the diagnostic disc	47
Navigating through the diagnostic programs	47
Running tests	47
Viewing the test log	49
Chapter 6. Using the Setup Utility	51
Starting the Setup Utility program	51
Viewing and changing settings	51
Using passwords	51
Password considerations	51
Power-On Password	52
Administrator Password	52
Hard Disk User Password	52
Setting, changing, and deleting a password	52
Enabling or disabling a device	52
Selecting a startup device	53
Selecting a temporary startup device	53
Selecting or changing the startup device sequence	53
Exiting from the Setup Utility program	53
Chapter 7. Symptom-to-FRU index	55
Hard disk drive boot error	55
Power Supply Problems	55
Diagnostic error codes	56
Beep symptoms	73
POST error codes	74
Miscellaneous error messages	75
Undetermined problems	77
Chapter 8. Replacing FRUs (Machine Types: 3063, 3231, 3285, 4084, 4085, 4086, 4087, 6138, 6209, 6239, 6302, 7188, 7244, 7347, 7355, 7358, 7373, 7484, 7571, 7628, 7635, 7639, 8494, 8854, 9728, 9960, and 9965.)	79
Locating connectors on the front of the computer	79
Locating connectors on the rear of the computer	80
Removing the computer cover	81
Locating components	83
Locating parts on the system board	84
Removing and reinstalling the front bezel	85
Replacing a memory module	86
Replacing the power supply	87
Replacing the heat sink and fan assembly	88
Replacing the microprocessor	89
Replacing the system board	92
Replacing the battery	94
Replacing an adapter card	95
Replacing the primary hard disk drive	97
Replacing the secondary hard disk drive	100
Replacing the optical drive	102
Replacing the diskette drive	103
Replacing the front fan assembly	104
Replacing the rear fan assembly	106
Replacing the front audio and USB assembly	108
Replacing the internal speaker	109
Completing the FRU replacement	111
Chapter 9. Replacing FRUs (Machine Types: 3379, 4083, 4088, 4099, 4138, 5897, 6137, 6234, 6258, 6303, 7174, 7220, 7346, 7354, 7357, 7360, 7483, 7582, 7627, 7630, 7638, 8910, and 9964.)	113
Locating connectors on the front of the computer	113
Locating connectors on the rear of the computer	114
Opening the computer cover	115
Accessing the system board components and drives	116
Locating components	117
Locating parts on the system board	118
Replacing the battery	118
Replacing a memory module	120
Replacing an adapter card	121
Replacing the power supply	123
Replacing the heat sink and fan assembly	125
Replacing the microprocessor	126
Replacing the system board	129
Replacing the hard disk drive	130
Replacing the optical drive	132
Replacing the card reader	134
Replacing the internal speaker	135
Replacing the front audio and USB assembly	138
Completing the FRU replacement	139
Chapter 10. FRU lists	141
Overall: MT 3063, 3231, 3285, 4084, 4085, 4086, 4087, 6138, 6209, 6239, 6302, 7188, 7244, 7347, 7355, 7358, 7373, 7484, 7571, 7628, 7635, 7639, 8494, 8854, 9728, 9960, and 9965.	141
Mechanical FRUs	176
Keyboard and Mouse	188
Adapters and miscellaneous FRUs	222
Power Cords	229
Recovery discs	242
Windows XP Professional Recovery CD	242
Windows Vista 32 Home Basic Recovery CD	253
Windows Vista Home Basic 32 with IE9 Recovery CD	265
Windows Vista Business 32 Recovery CD	276
Windows Vista Business 32 SP2 with IE9 Recovery CD	287
Windows Vista Business 64 Recovery CD	299
Windows 7 Home Basic 32 Recovery CD	302
Windows 7 Home Basic 32 SP1 Recovery CD	306
Windows 7 Home Premium 32 Recovery CD	309
Windows 7 Home Premium 32 SP1 Recovery CD	316
Windows 7 Professional 32 Recovery CD	322
Windows 7 Professional 32 SP1 Recovery CD	333
Windows 7 Professional 64 Recovery CD	344
Windows 7 Professional 64 SP1 Recovery CD	353
Windows 7 Ultimate 32 SP1 Recovery CD	362
Windows 7 Ultimate 64 SP1 Recovery CD	363
Windows Vista Ultimate 32 Recovery CD	364
Windows Vista Starter SP2 Recovery CD	366
Windows 7 Starter 32 Recovery CD	366
Overall: MT 3379, 4083, 4088, 4099, 4138, 5897, 6137, 6234, 6258, 6303, 7174, 7220, 7346, 7354, 7357, 7360, 7483, 7582, 7627, 7630, 7638, 8910, and 9964.	367
Mechanical FRUs	394
Keyboard and Mouse	406
Adapters and miscellaneous FRUs	436
Power Cords	441
Recovery discs	453
Windows XP Professional Recovery CD	453
Windows Vista Home Basic 32 Recovery CD	463
Windows Vista Home Basic 32 SP2 with IE9 Recovery CD	473
Windows Vista Business 32 Recovery CD	483
Windows Vista Business 32 SP2 with IE 9 Recovery CD	493
Windows Vista Business 64 Recovery CD	503
Windows Vista Ultimate 32 Recovery CD	506
Windows Vista Starter 32 SP2 Recovery CD	509
Windows 7 Home Basic 32 Recovery CD	509
Windows 7 Home Basic 32 SP1 Recovery CD	513
Windows 7 Home Premium 32 Recovery CD	516
Windows 7 Home Premium 32 SP1 Recovery CD	522
Windows 7 Professional 32 Recovery CD	527
Windows 7 Professional 32 SP1 Recovery CD	537
Windows 7 Professional 64 Recovery CD	547
Windows 7 Professional 64 SP1 Recovery CD	555
Windows 7 Ultimate 32 Recovery CD	563
Windows 7 Ultimate 64 Recovery CD	564
Windows 7 Starter 32 SP1 Recovery CD	564
Chapter 11. Additional service information	567
Security features	567
Hardware controlled passwords	567
Operating system password	567
Vital Product Data	567
Secure Managed Client	567
BIOS levels	567
Updating (flashing) BIOS from a disc	568
Recovering from a POST/BIOS update failure	568
Power management	569
Automatic configuration and power interface (ACPI) BIOS	569
Automatic Power-On features	569
Appendix A. Notices	571
Television output notice	572

Match case Limit results 1 per page

Chapter 7.

Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed ﬁrst.

Always begin with the Chapter 4 “General checkout” on page 35. You can use this index to help you decide

which FRUs are needed when servicing a computer. If you are unable to correct the problem using this

index, go to “Undetermined problems” on page 69.

Notes:

1. If you have both an error message and an incorrect audio response, diagnose the error message ﬁrst.

2. If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a

POST error message, diagnose the POST error message ﬁrst.

3. If you did not receive any error message, look for a description of your error symptoms in the ﬁrst part of this index.

4. For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed

through the SMC - Storage Array:

•

You might receive the error message “No operating system found. Press F1 to repeat boot sequence.” In this

case, press Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area network where your

operating system is stored. Verify that the user name is not logged on in another location.

•

If the SMC login prompt disappears before you log in and then a black screen displays, contact the

administrator.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Note:

For computer models that do not have an internal hard disk drive and use a remote hard disk drive

accessed through the SMC - Storage Array, contact the network or storage administrator.

Error

FRU/Action

The start-up drive is not in the boot sequence in

conﬁguration.

Check the conﬁguration and ensure the start-up drive is

in the boot sequence.

No operating system installed on the boot drive.

Install an operating system on the boot drive.

The boot sector on the start-up drive is corrupted.

The drive must be formatted, do the following:

1. Attempt to back-up the data on the failing hard disk

drive.

2. Using the operating systems programs, format the

hard disk drive.

The drive is defective.

Replace the hard disk drive.

Power Supply Problems

If you suspect a power problem, use the following procedures.