Lenovo ThinkCentre M60e User guide for ThinkCentre M60e
Lenovo ThinkCentre M60e Manual
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- Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 1
ThinkCentre User Guide Machine Types: 1899, 1928, 1932, and 1934 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 2
it supports, be sure to read and understand the "Important safety information" on page v and Appendix A "Notices" on page 95. Second Edition (November 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 3
Contents Important safety information v Service and upgrades v Static electricity prevention v Power cords and and maintenance ix Chapter 1. Product overview 1 Features 1 Specifications 4 Software overview 4 Software provided by Lenovo 4 Adobe Reader 6 Antivirus software 6 Locations 6 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 4
86 Software problems 86 USB problems 87 Diagnostic programs 87 Lenovo Solution Center 88 Lenovo ThinkVantage Toolbox 88 PC-Doctor for DOS 88 Chapter 11. Getting information, help, and service 91 Information resources 91 Lenovo ThinkVantage Tools 91 Lenovo Welcome 91 Help and Support 91 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 5
Recycling information 101 Recycling information for Brazil 102 Battery recycling information for Taiwan . . . . . 102 Battery recycling information for the European Union 103 Index 105 © Copyright Lenovo 2011 iii - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 6
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from the Lenovo® Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 8
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work for more information if you have questions about power loads, power requirements, and input ratings. vi ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 9
high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011 vii - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 10
a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals unless the telephone the telephone to report a gas leak in the vicinity of the leak. viii ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 11
has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Cleaning and maintenance Keep your computer detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011 ix - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 12
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specifications, software programs provided by Lenovo specific model, do one of the following: • Go into the Setup Utility program by following the instructions core microprocessor Memory Your computer supports up to 2 double data disk drive Video subsystem • Integrated graphics for a Video Graphics - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 14
or application to store and retrieve information specific about the computer in question. • Wake on LAN Wake on LAN is an Ethernet computer networking standard that is a set of extensions to the Windows Driver Model. It provides an operating system interface PCI card slots 2 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 15
• Startup without keyboard or mouse • Support for an integrated cable lock (Kensington lock) • Support for a padlock For more information, see operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 16
the physical specifications for your Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system. 4 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 17
Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. See "Lenovo Solution Center" on page 88 for detailed - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 18
manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools, and double-click Password Vault. 2. Follow the instructions diagnose computer problems, get device drivers, ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 19
Locating connectors, controls, and indicators on the front of your computer Figure 1 "Front connector, control, and indicator locations" on page 7 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 20
as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, the audio line-in connector on a stereo system, or other external recording devices. 8 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 21
(available on some models) Serial port USB connector VGA monitor connector Description Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Used to attach a microphone to your computer when you - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 22
3. Component locations 1 Heat sink and fan assembly 2 Microprocessor 3 Memory modules 4 Front bezel 5 Optical drive 6 System board 7 Hard disk drive 8 PCI card 9 Power supply assembly 10 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 23
Locating parts on the system board Figure 4 "System board part locations" on page 11 shows the locations of the parts on the system board. Figure 4. System board part locations 1 Microprocessor 2 Microprocessor fan connector 3 Memory slots (2) 4 Thermal sensor connector 5 24-pin power connector 6 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 24
types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so section in "Installing or replacing hardware" on page 29 for instructions on how to install or replace internal drives for your computer drive installed) 12 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 25
label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 6. Machine - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 26
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of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 "Getting information, help, and service" on page 91. Before using the Product Recovery discs, refer to the documentation - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 28
and use the fingerprint reader, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. Follow the instructions on the screen. For additional information, refer to the ThinkVantage (speakers that do not require an ac power source). The audio adapter 16 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 29
provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software. Optionally, you can connect a set of powered stereo speakers to the audio line-out connector to enjoy better sound with multimedia - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 30
Follow the instructions on the screen. For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see "Help and Support" on page 91. 18 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 31
vendors, or accessed through the World Wide Web: http://www.lenovo.com/healthycomputing Arranging your workspace To get the most from your . The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 32
screen; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth as directed cords, see "Power cords and power adapters" on page vi. 20 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 33
When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users. Moving your computer to another country or region When you - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 34
type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice 22 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 35
" on page 61. • Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected. © Copyright Lenovo 2011 23 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 36
of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7. Installing a padlock 24 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 37
Attaching a cable lock A cable lock can be used to secure devices, such as the keyboard and the mouse, by locking the device cables to your computer. The cable lock attaches to the cable lock slots on the rear of your computer. See "Locating connectors and parts on the rear of your computer" on page - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 38
notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 9. Integrated cable lock Using passwords You can set a . For more information, see "Administrator Password" on page 60. 26 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 39
For details on using the Windows Firewall, refer to "Help and Support" on page 91. Protecting data against viruses Your computer is preinstalled antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 40
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"Locating connectors and parts on the rear of your computer" on page 8 to identify the required connector. Then, use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option. © Copyright Lenovo 2011 29 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 42
reading and understanding the "Important safety information" on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and " on page v. This section provides instructions on how to remove and reinstall the front bezel. 30 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 43
To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See "Removing the computer cover" on page 30. 3. Remove the front bezel by releasing the three plastic tabs on the left side and - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 44
attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to install or replace a PCI card. Your computer has two standard PCI card slots currently installed and gently pull it out of the slot. 32 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 45
Figure 14. Removing the PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 46
repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to install or replace a memory module. Your computer has two slots for are installing or replacing a memory module, do one of the following: 34 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 47
• If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 16. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 48
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to install or replace the optical drive. To install or replace an optical drive . See "Removing and reinstalling the front bezel" on page 30. 36 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 49
4. Remove the three screws that secure the optical drive. Then, slide the optical drive out of the front of the computer. Figure 19. Removing the optical drive 5. Slide the new optical drive into the drive bay from the front and align the screw holes in the new optical drive with the corresponding - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 50
passwords) are lost. An error message is displayed when you turn on the computer. Refer to the "Lithium battery notice" in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery. To replace the battery, do the following: 1. Turn off the computer and - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 51
Attention: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the heat sink and fan assembly. CAUTION: The heat sink and fan assembly might be very hot. Turn off the - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 52
another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to "Completing the parts replacement" on page 48. 40 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 53
the "Important safety information" on page v. This section provides instructions on how to replace the power supply assembly. Although there are . There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 54
sense the voltage, some power supply assemblies are voltage specific, and some power supply assemblies have a voltage- to secure the power supply assembly. Note: Use only screws provided by Lenovo. 9. Reconnect the power supply assembly cables to the system board and each v. 42 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 55
This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 56
cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. 44 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 57
: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the primary hard disk drive. To replace the primary hard disk drive, do the following: 1. Turn off the computer - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 58
USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the front audio and USB assembly. 46 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 59
To replace the front audio and USB assembly, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See "Removing the computer cover" on page 30. 3. Remove the front bezel. See "Removing and reinstalling the front bezel" on - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 60
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the USB keyboard or mouse. To replace the USB keyboard or mouse, to avoid interference with reinstalling the computer cover. 48 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 61
computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the drivers You can obtain device drivers for operating systems that are not preinstalled at http://www.lenovo.com/support. Installation instructions are provided in readme files with the device-driver - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 62
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install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore. b. Follow the instructions on the screen. c. When the - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 64
Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions Follow the instructions on the drivers for some devices. See "Reinstalling device drivers instructions All Programs ➙ Lenovo ThinkVantage Tools ➙ - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 65
All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4. Follow the instructions on the screen - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 66
problems" on page 56. 4. Do one of the following: • To rescue files from your hard disk drive, click Rescue files and follow the instructions instructions drivers for some devices. See "Reinstalling device drivers instructions Lenovo ThinkVantage following instructions to following instructions to use - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 67
preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers. Attention: When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 68
programs files and usually fixes any problems that you might have had selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 69
It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6. Recovery information 57 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 70
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Setup Utility program. See "Starting the Setup Utility program" on page 59. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through BIOS menu compromised. To set a strong password, use the following guidelines: © Copyright Lenovo 2011 59 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 72
Depending on the password type, select Set Power-On Password or Set Administrator Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password the power cord. See "Completing the parts replacement" on page 48. 60 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 73
6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds. 7. Repeat step 1 through step 3. 8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2). 9. Reinstall the - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 74
return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program. 62 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 75
, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available updates to create a system-program-update disc. Go to: http://www.lenovo.com/support To update (flash) the BIOS from a disc, do the following: - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 76
lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. Click Download & Drivers. b. In the left pane, click Downloads and drivers recovery session is completed, there will be no video, and your computer will automatically turn off. 10 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 77
14. Turn on the computer to restart the operating system. Chapter 8. Updating system programs 65 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 78
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provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. 1. Go to http://www.lenovo.com/support. 2. Click Download & drivers. 3. Select the machine type of your computer from the machine type list - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 80
click Update and Drivers. If the System Update program is not currently installed on your computer, you can download it from the Lenovo Support Web site at http://www.lenovo.com/support. Cleaning and • Always disconnect a power cord by grasping the plug, but not the cord. 68 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 81
protect the surfaces and ensure trouble-free operation. CAUTION: Be display or the keyboard. Optical mouse This section provides instructions on how to clean an optical mouse. An optical mouse back on. Display screen Dust buildup compounds problems associated with glare. Remember to clean your - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 82
on how critical the data is to you or your business. Lenovo makes a number of removable-media storage devices available as options, Entries might include major software or hardware changes, device-driver updates, intermittent problems and what you did to resolve them, and any ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 83
to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 84
correct the problem, continue with the next step. 6. Run the diagnostic programs. See "Diagnostic programs" on page 87 for more information. • If the diagnostic programs detect a hardware failure, contact the Lenovo Customer Support Center. See Chapter 11 "Getting information, help, and service" on - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 85
problems" on page 77 • "Monitor problems" on page 78 • "Networking problems" on page 80 • "Option problems" on page 83 • "Performance and lockup problems" on page 84 • "Printer problems" on page 85 • "Serial port problems" on page 86 • "Software problems Chapter 10. Troubleshooting and diagnostics 73 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 86
see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. CD problems Select your symptom from the following list: not automatically play when it is inserted into a CD drive. 74 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 87
correct the problem, follow the problem instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. DVD problems Select your symptom from the following list: • "Black screen instead of DVD video video Symptom: Black screen instead of DVD video - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 88
DVD menu for the video to select a different audio track. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. Playback - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 89
, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat. Actions: • Verify - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 90
that the device drivers for the mouse or problem, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service page 69 for instructions. The fingerprint reader the problem, verify problems - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 91
application program to see if device drivers are required. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. The image - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 92
• "A wireless WAN problem" on page 82 • "Bluetooth problems" on page 82 For more information, see "Help and Support" on page 91. Ethernet problems For Ethernet problems, select your symptom from the following list: • "Your computer cannot connect to the network" on page 81 80 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 93
device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. Chapter 10. Troubleshooting - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 94
-compliant (gigabit over copper). A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: • Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 95
. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 96
and any required device drivers are installed correctly. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. Performance - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 97
, run the diagnostic programs (see "Diagnostic programs" on page 87 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 91. Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 98
expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that 86 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 99
service" on page 91 for details. USB problems sure any device drivers or other problem, run the diagnostic programs to test the USB connector (see "Diagnostic programs" on page 87 for instructions problems, if your computer is running the Windows operating system. Chapter 10. Troubleshooting and - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 100
programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 101
ISO image) of the diagnostic program from: http://www.lenovo.com/support 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 102
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latest device drivers and software updates for your computer model. • Access the online manuals for your products. • Access the Lenovo Limited Warranty. • Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 104
identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 87. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 105
You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the ThinkCentre Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 106
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the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 108
Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Other company, product, or service - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 109
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 110
of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements ätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. 98 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 111
received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals. Appendix B. Regulatory information 99 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 112
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recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/lenovo/environment/recycling Collecting and recycling a disused - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 114
Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: [email protected], informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo. Battery recycling information for Taiwan 102 ThinkCentre User Guide - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 115
and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling statements 103 - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 116
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support center 92 D deleting a password 60 device drivers 49 devices, handling static-sensitive 29 diagnostics programs, using 92 diagnostics, troubleshooting 71 documentation, using 92 drivers, device 49 drives bays 12 specifications 12 © Copyright Lenovo and service 92 getting 91 Help and Support - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 118
32 PCI card latch 32 physical specifications 4 power supply features 3 power supply assembly, replacing 41 power-on self-test (POST) 63 Power-On, Password 60 programs, updating system 63 purchasing additional services 93 106 ThinkCentre User Guide R rear connectors 8 recovering from a POST/BIOS - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 119
basic 71 troubleshooting, diagnostics 71 U updating (flashing) the BIOS 63 system programs 63 updating (flashing) the BIOS 64 USB connector 9 using a rescue medium, creating and 54 diagnostic programs 92 documentation 92 other services 93 passwords 59 Setup Utility 59 V VGA monitor connector 9 video - Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 120
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- Lenovo ThinkCentre M60e | User guide for ThinkCentre M60e - Page 122
Part Number: 0A75017 Printed in USA (1P) P/N: 0A75017 *0A75017*
ThinkCentre
User Guide
Machine Types:
1899, 1928, 1932, and 1934