Lenovo ThinkPad 380 TP 380Z User's Reference that was provided with the system
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- Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 1
Title: C79EPMST CreationDate: 06/22/98 12:00:09 i - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 2
or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 3
an IBM ThinkPad 380Z Computer We have developed this ThinkPad computer to meet both your technical requirements and your high expectations. To help us continue to build products that address your mobile computing needs, please take a moment to complete the ThinkPad Registration in the Setup Guide - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 4
record and playback capabilities, including 3D (three-dimensional) audio from three speakers-two high-quality stereo speakers and a subwoofer. The computer also supports DOS Sound Blaster Pro** games. To use the audio features "Basic" in the Online User's Guide. iv IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 5
Title: C79EPMST CreationDate: 06/22/98 12:00:09 PC Card support Your computer provides two PC Card slots that accept a 16-bit PC Card, CardBus Card, and Zoomed Video Card. To install a PC Card "Installing a PC - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 6
Title: C79EPMST CreationDate: 06/22/98 12:00:09 vi IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 7
00:09 Copyright IBM Corp. 1998 Contents ThinkPad Web Site or Bulletin Board 33 Replacing the Battery Pack 34 Chapter 2. Extending the Features of Your Computer . . . 37 Customizing the TrackPoint 38 Increasing Memory 41 Installing the DIMM 42 Removing the DIMM 45 Upgrading the Hard Disk Drive - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 8
Problems 120 CD-ROM Drive Problems 120 Infrared Communication Problems 121 A Universal Serial Bus (USB) Problem 122 PC Card Problems 123 A Printer Problem 126 External Monitor Problems 126 Port Replicator Problems 128 Other Option Problems 130 Software Problems 131 viii IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 9
and Server Support Line 148 Ordering Support Line Services 149 Warranty and Repair Services 150 Obtaining IBM Operating System Updates 151 Getting Update Diskettes 151 Ordering Publications 151 Appendix A. Features and Specifications 153 Features 153 Specifications 155 IBM Power Cords - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 10
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Glossary 169 Index 173 x IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 11
to do when you have a computer problem. The chapter includes a troubleshooting guide and information on how to recover lost or damaged software. Chapter 5. "Getting Service," describes various options of IBM's support and service. Appendix A. "Features and Specifications," describes the features and - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 12
98 users OS/2 Information for IBM Operating System/2 (OS/2) users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT users WIN 3.1 Information for Microsoft Windows 3.1 users xii IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 13
Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet. Attach the signal cables to receptacles. Remove signal cables from receptacles. Attach the power cord to an outlet. Remove all cables from devices. Turn the device ON. Contents xiii - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 14
IBM at 1-800-IBM-4333 for information on disposal. DANGER The lithium battery (IBM P/N 02K6498 UL-recognized component-File No. MH12210) can be replaced only by your dealer or an IBM service representative medical care if any symptoms are present after washing. xiv IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 15
The CD-ROM drive in the IBM ThinkPad 380Z computer is a laser product. The CD-ROM drive's classification label (shown below) is located on the top of the drive. CLASS 1 EN60825. DANGER Do not open the CD-ROM drive; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 16
Title: C79EPMST CreationDate: 06/22/98 12:00:09 xvi IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 17
CD-ROM Drive 16 ThinkPad Utility Programs 19 Easy-Setup 19 ThinkPad Configuration Program 27 Online User's Guide 31 Backing Up Your System 32 ThinkPad Customization CD 32 Recovery CD 32 Diskette Factory 32 ConfigSafe 33 ThinkPad Web Site or Bulletin Board 33 Replacing the Battery Pack 34 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 18
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features Identifying the Hardware Features Front View 19 18 17 16 15 14 13 1 2 3 12 11 4 5 6 7 8 10 9 5 2 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 19
CD-ROM tray from the CD-ROM drive. This button works only when the computer is powered on. 9 The CD-ROM drive in-use indicator is on when data is function keys to activate the Fn key functions. 15 The keyboard is used to enter data into the computer. (To use the numeric keypad on the keyboard, see - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 20
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features Rear View 17 16 1 2 15 3 4 5 8 7 6 14 13 12 9 10 11 4 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 21
security screw shipped with your computer can prevent the hard disk drive from being removed easily. (See page 89.) 2 The security removable. 16 The external suspend mode indicator shows the condition of suspend mode. (See page 7.) 17 The external battery indicator shows the condition of the battery - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 22
Bottom View (with Battery Pack Installed) 1 2 3 4 7 5 6 1 The memory-slot cover covers the memory slot. 2 battery-pack lock locks or releases the battery pack. 6 The battery pack is a built-in power source for the computer. 7 The serial number (S/N) identifies your computer. 6 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 23
Title: C79EPMST CreationDate: 06/22/98 12:00:09 System-Status Indicators System-Status Indicators The system-status indicators on the computer show the current status of your computer by their on or off states and colors (green and orange). Each indicator is identified with a symbol. The following - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 24
computer is in suspend mode. (See "Basic" in the Online User's Guide.) The computer is entering suspend mode or hibernation mode, or is resuming normal operation. The computer is operational. This indicator is on when the computer is on and not in suspend mode. 8 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 25
following topics: Keyboard functions CD-ROM drive ThinkPad utility programs The Online User's Guide Keyboard Functions Your computer's keyboard has selecting, and dragging all become part of a single process you can perform without moving your fingers from their typing position. You can set the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 26
button If you are not familiar with using the TrackPoint, these instructions will help you get started: 1 Place your hands in the typing position and press gently with either index finger on the stick in Do not use the TrackPoint until the cursor stops moving. 10 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 27
right click button. For more information "Customizing the TrackPoint" on page 38. Changing the Cap The cap 1 on the end of the TrackPoint stick is removable. You can replace it with one of the spares shipped with your computer. Chapter 1. Getting Familiar with Your Computer 11 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 28
F12). 2 1 The Fn Key Lock Function The following setup gives you the same effect as when you press and hold the ThinkPad Configuration Program" on page 27.) Click on the Accessibility ( ) button, and click on Enable for Fn key lock. You can also set up by typing IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 29
Automatic Customized Standby mode Suspend mode Power Conservation Functions for Battery Power The computer enters standby mode. For more information + about this mode "Basic" in the Online User's Guide. The computer enters suspend mode. For more information + about this mode "Basic" in - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 30
. When the computer is in suspend mode and you press the Fn key independently without any function key, the computer returns to normal operation. 14 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 31
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer Numeric Keypad The keyboard has some keys that, when enabled, work as if they were a 10-key numeric keypad. (The numeric keypad on the keyboard is not active when the external keyboard or the external numeric keypad is - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 32
Computer CD-ROM Drive Your computer has a built-in CD-ROM drive. The following CDs are supported by the computer: Music CDs Photo CDs CD-ROM or CD-ROM XA Video CDs To use the CD-ROM drive, do the you access the data on the CD depends on what type of CD it is. 16 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 33
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer To remove the CD, do the following: 1 Finish the application program that uses the CD. 2 Press the CD-ROM eject button; then pull out the CD-ROM - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 34
following to maintain reliability: Hold the CD by the edges. Do not touch the surface of the CD. To remove dust or fingerprints, wipe the CD with a dry cloth from the center to the outside of the disc. Wiping Use a CD-ROM cleaner kit. Do not flex or bend the CD. 18 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 35
do as follows: 1 Power off the computer, and remove any diskette from the diskette drive. 2 Press and hold F1; then power on the computer. Hold F1 until the "Easy-Setup" menu appears: Easy-Setup Config Restart Date/Time Password Start up Test BIOS part number, Date nnnnnnn 12/31/98 System-unit - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 36
board installed. The Network button enables or disables the Wake on LAN and Flash over LAN function. You can use these functions only with the ThinkPad Port Replicator with Advanced EtherJet Feature (option). 20 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 37
and previous boot. If this function is Enabled and once a Plug and Play-capable operating system is installed, the system BIOS does not configure such hardware resources as system interruptions, memory windows, and I/O port ranges for all the devices in the system. If you are going to use a non-Plug - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 38
cursor to any field (Year, Month, Day, Hour, Minute, Second); then type the date and time. Instead of typing, you can place the pointer on any of the arrow icons ( , hard disk drives or PC cards, you can have the system boot up from one of these devices. 22 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 39
and programs might be erased or overwritten. 1 Click on Start up in the "Easy-Setup" menu. The "Startup" submenu appears: Note: The Power-On button sets the startup sequence can be used only with the ThinkPad Port Replicator with Advanced EtherJet Feature (option). Chapter 1. Getting Familiar - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 40
"Power-On" submenu appears: 1 2 3 4 Reset FDD-1 HDD Network FDD-2 PCMCIA CD-ROM OK Cancel OI The FDD-1 icon is the diskette drive in the computer. If you have an additional diskette drive connected to a port replicator, that drive becomes FDD-2. 24 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 41
Computer Network in the submenu. This function can be used only with ThinkPad Port Replicator with Advanced EtherJet Feature (option). The "Network" submenu appears management of a network administrator. For more information Online User's Guide. "System Management" in the 3 Move the cursor to the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 42
The device moves up to box 1. You cannot set a hard disk drive before a PC Card. If you are using a remote program up to four devices. 6 Click on OK or press Enter to save the changes. Pressing the Test button displays Setup program and restarts the computer. 26 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 43
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer ThinkPad Configuration Program To get specific details about ThinkPad Configuration program, click the help button. The ThinkPad Configuration program allows you to set up and customize the computer's built-in devices to - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 44
output type to memory addresses and other allocation settings. 5 The Help button displays online help. 6 The Device buttons. Click on the button of your choice from the window. If the device is enabled, the red indicator next to the button is lit. Otherwise, it stays off. 28 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 45
on Programs, ThinkPad; then click on ThinkPad Configuration. The following window appears: 1 2 3 4 5 6 7 7 8 9 1 The One-Touch Setup buttons. Click on buttons. Click on one of these buttons to set the display output type to the LCD, external monitor, or both. When making a presentation, - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 46
help. 5 The Exit button. Click on this button to save the changes you made and to exit the ThinkPad Configuration window. 6 The View Angle buttons. Click on the front view or the rear view (with or without click on the minimize button in the top-right corner. 30 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 47
start the Online User's Guide from the ThinkPad Customization CD as follows: 1. From the ThinkPad Customization Center main menu, click on Online Library. 2. Click on Click here to launch the Online User's Guide. You can also access the Online User's Guide from the IBM Web site. Chapter 1. Getting - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 48
the utility and device driver diskettes. (To use the Diskette Factory Factory" on page 135.) "Using the Diskette For more information about installing a new operating system (such as Windows NT) and device drivers User's Guide. "Advanced" in the Online 32 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 49
all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site: http://www.ibm.com/thinkpad You can also use the IBM bulletin board service. For more information about electronic service and support Chapter 5. Chapter 1. Getting Familiar with Your Computer - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 50
to enter hibernation mode. If this happens, power off the computer. 1 Power off your computer, or enter hibernation mode. 2 Close the LCD and turn the computer over. 3 Pull the battery-pack lock upward 1 ; and slide it toward the rear of the computer 2 . 2 1 34 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 51
CreationDate: 06/22/98 12:00:09 Replacing the Battery Pack 4 Using the notch 3 on the side of the battery pack, lift the battery pack 4 from the computer. 3 4 5 Install a fully charged spare battery pack as shown 5 , sliding the battery-pack lock toward the rear of the computer 6 . 6 5 Chapter - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 52
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Replacing the Battery Pack 6 Push the battery-pack lock downward 7 . 7 7 Turn the computer over again; then power on your computer, or open the LCD. You have finished replacing the battery pack. 36 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 53
increase memory. Customizing the TrackPoint 38 Increasing Memory 41 Installing the DIMM 42 Removing the DIMM 45 Upgrading the Hard Disk Drive 61 Removing the PC Card 64 Installing the PC Card Modem 65 Using a Port Replicator 67 Enabling the CardBus Sockets (for Windows 98 69 Copyright IBM - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 54
TrackPoint Customizing the TrackPoint You can customize the TrackPoint by doing the following: 1 Start the ThinkPad Configuration program. 2 Click on the TrackPoint button ( ). 3 Click on TrackPoint Properties.... the same as the left or right click button. 38 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 55
slow, you might notice unintended clicks, a cursor delay, or a dragging delay. However, if you set the pace too fast, you might find Press-to-Select hard to use. Chapter 2. Extending the Features of Your Computer 39 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 56
to activate Press-to-Select. Slide toward Light Touch to decrease the force needed to move the cursor and to activate Press-to-Select. 40 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 57
on the bottom of the computer. Your computer memory capacity can be expanded up to 96 MB (32-MB base memory and a 64-MB DIMM option). Your computer supports the 60-ns extended data output dynamic random access memory (EDO DRAM) card only. It does not support the 70-ns EDO DRAM card or the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 58
following: 1 Power off the computer; then disconnect the AC Adapter and all cables from the computer. 2 Close the LCD, turn the computer over, and then remove the battery pack. 3 Loosen the screw on the memory slot cover; then remove the cover. 42 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 59
avoid damaging the DIMM, do not touch its contact edge. 4 Install the DIMM into the memory slot. a Find the notch on the side of the DIMM. b With the notched end of the DIMM toward the right side of the socket, insert - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 60
memory test with Easy-Setup (see page 26). If a 2 1 error code appears under the memory count. 48576 KB OK 21 If the total memory size is not the same as the value you calculated. If the 225 error code appears, the memory you are installing is not supported by your computer. 44 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 61
KB is reserved by the system. Removing the DIMM 1 Power off the computer and disconnect the AC Adapter and all cables from the computer. 2 Close the LCD, turn the computer over, and then remove the battery pack. 3 Loosen the screw and remove the memory slot cover. Chapter 2. Extending the Features - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 62
at the same time. 5 Remove the DIMM. Be sure to save the DIMM for future use. 6 Replace the memory slot cover; then tighten the screw. 7 Replace the battery pack. 8 Turn the computer over again; then connect the AC Adapter and all the cables you disconnected. 46 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 63
in hard disk drive with an optional one. You can purchase the option from your IBM reseller or IBM marketing representative. Replace the hard disk drive on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk. Never remove the drive while the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 64
06/22/98 12:00:09 Upgrading the Hard Disk Drive 3 Open the LCD; then stand the computer on its right side, and remove the coin screw by rotating it counterclockwise with a coin. 4 Open the hard disk drive bay cover using a coin 1 ; then remove the cover 2 . 1 2 48 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 65
06/22/98 12:00:09 Upgrading the Hard Disk Drive 5 Pull the strap of the hard disk drive 3 to remove the drive. 3 Do not use force when inserting the hard disk drive into the bay. The connector is sensitive, and it might get damaged. If the hard disk drive that you will be installing has a spacer on - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 66
:09 Upgrading the Hard Disk Drive 6 Insert the new hard disk drive with the strap side toward the bottom of the computer 4 . 4 7 Lay the strap down 5 , align the guides of the cover with the guides on the computer; then slide the cover onto the computer 6 . 6 5 50 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 67
. You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily. For more information "Using the Security Screw" on page 89. 9 Put the battery pack into your computer. (Refer to page 34.) 10 Turn the computer back to its original position. Connect - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 68
of the computer. Mouse Numeric Keypad If you want to attach the mouse, attach it directly to the external-input-device connector as shown: 52 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 69
an IBM PS/2 Miniature Mouse "Disabling the TrackPoint" on page 56. If you want to use both the external numeric keypad and mouse at the same time, first connect the keypad cable to the computer; then connect the mouse cable 1 to the connector at the rear of the keypad. 1 You can remove - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 70
by IBM Catalog supplied with your computer for details about the options. When the external keyboard is attached, the following keys are not available: Numeric keypad on the computer keyboard External numeric keypad Instead, use the numeric keypad on the external keyboard. 54 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 71
cable. Keyboard connector 2 Keyboard/mouse cable 1 Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard, do not install the device driver supplied with the keyboard. The device driver on the computer's utility diskette automatically enables or disables - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 72
work simultaneously with another pointing device (such as a mouse) attached to the system. But some mouse types require the TrackPoint to be disabled before you can use them, such as: A mouse that is connector, you need to select Disable, instead of Auto-Disable. 56 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 73
This type of LCD displays in XGA (1024x768 resolution) video mode and 16M colors. If you are attaching an external monitor that supports a Power on the monitor and the computer. 4 Start the ThinkPad Configuration program. See "ThinkPad Configuration Program" on page 27. 5 Change the display output - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 74
... button. d) Click on the Monitor tab. e) Click on the Change... button. The "Update Device Driver Wizard" window appears. Follow the instructions on the screen to select your monitor type from the monitor list, or click on a new resolution and refresh rate. 58 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 75
system, you must install the display driver supplied with the computer to use XGA (XGA) 1280x1024 (SXGA) (virtual screen) Supported Color Depth 16, 256, 64K, and ThinkPad Configuration program, to display a part of the high-resolution screen image produced by your computer. You can see other parts - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 76
on the external monitor (External Display) Resolution 640x480 (VGA) 800x600 (SVGA) 1024x768 (XGA) 1280x1024 (SXGA) Supported Color Depth 256, 64K, and 16M 256, 64K, and 16M 256, 64K, and 16M 256 Frame Rate the resolution and refresh rate might be limited. 60 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 77
suspend mode. Otherwise, the system might hang. Your computer has two PC Card slots (upper slot and lower slot) and supports the following types of cards: PC Card (Type I, Type II, and Type III) CardBus Zoomed Video (ZV) 1 Find the notched edge 1 of the PC Card as shown. 2 Insert the PC Card into - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 78
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Installing a PC Card Upper slot Lower slot 3 Press the PC Card firmly into the connector until the eject button pops out. Then pull the eject button out slightly 1 and fold it toward you 2 . Eject button 1 2 62 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 79
installed the PC Card driver, Windows 98 starts "PCMCIA Card Services Wizard" to install it. Follow the instructions on the screen. For Windows NT: Your computer has PC Card support software called CardWizard. in the Online User's Guide. "Basic" Chapter 2. Extending the Features of Your Computer 63 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 80
1 for the PC Card you want to remove. Then press the PC Card eject button 2 until the PC Card pops out. 3 Remove the PC Card and store it safely for future use. 1 Eject button 2 For more information for using a PC Card User's Guide. "Basic" in the Online 64 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 81
modem. 1 Insert the PC Card modem in a PC Card slot. To configure the proper modem device driver, follow the instructions on the screen. You might need to install the modem device driver from a manufacturer's diskette. See the documentation provided with the PC Card modem. 2 Click on Start - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 82
, push the push-pop of the PC Card modem 1 . For other types of modems, follow the instructions in the manual supplied with the modem. 1 6 Connect one end of the telephone cable to . For details on PC Card Support Software User's Guide. "Basic" in the Online 66 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 83
a Port Replicator Using a Port Replicator See the user's guide shipped with the port replicator for how to dock or ThinkPad 560 Port Replicator to your computer. The port replicator works only with ac power. You cannot use the port replicator with battery power from the computer. Do not remove - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 84
the computer and close the LCD. If the power-on indicator of the computer or the port replicator does not turn on, press Fn. 68 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 85
Controller lines with an exclamation mark (!) under PCMCIA socket. 4 Click on one of the lines. Then click on the Remove button. 5 Click on the other line. Then click on the Remove button. 6 Click on the Refresh button. The CardBus sockets are now enabled. Chapter 2. Extending the Features of Your - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 86
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using a Port Replicator 70 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 87
or Hard-Disk-Drive Password 78 For a Supervisor Password 80 Removing a Power-On Password with Supervisor Authority 82 Using the Personalization Editor 84 Entering Your Personal Data 84 Deleting the Personalization Window 87 Using Locks 88 Using the Security Screw 89 Copyright IBM Corp - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 88
type the hard-disk-drive password at startup. - If the hard disk drive is moved to another computer, the hard-disk-drive password must be typed at startup. Therefore, unauthorized users cannot access your hard disk even if the drive is removed from suspend mode. 72 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 89
password has priority over the hard-disk-drive password. The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk. - The system administrator can set the same supervisor password on many ThinkPad computers to make administration easier - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 90
the "Easy-Setup" menu appears. 2 Click on Password in the "Easy-Setup" menu. The "Password" submenu appears: 74 IBM ThinkPad 380Z User's Reference Selecting this icon displays a submenu for setting the power-on password. Selecting this icon displays a submenu for setting the hard-disk-drive (HDD - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 91
. An unlocked keylock icon indicates that the password is not set. 3 Click on the type of password you want to set: Power-On, HDD, or Supervisor. 4 Type your desired appropriate password. You can type a maximum of seven random characters using a combination of letters (A to Z) and numbers (0 to - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 92
" window appears: 6 Type your password again to verify it; then press Enter again. The following window appears if you are setting the hard-disk-drive or the supervisor password, reminding you to write down the password and keep it in a safe place: Your password is set. 76 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 93
to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced. Proof of purchase is required, and an additional charge might be required for the service. Neither an IBM reseller nor IBM marketing representative can make the hard disk drive usable. Chapter - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 94
prompt appears. 2 Type your current password. 3 Press the Spacebar. To change the password, go to step 4 . To remove the password, press Enter. The following window appears, and the system starts: You have removed your password. Skip the remaining steps. 78 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 95
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 4 To change the password, type the new password; then press the Spacebar. 5 Type the new password again to verify it; then press Enter. The following window appears, and the system starts: Write down the password and keep it in a safe - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 96
. To change the password, go to setp 8 . 5 To remove the password, enter the current password and press the Spacebar. 6 Press Enter twice. 7 Click on Exit; then Restart. The supervisor password has been removed. Your computer restarts. Skip the remaining steps. 80 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 97
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 8 Enter the current password and press the Spacebar. 9 Type the new password; then press Enter. Chapter 3. Protecting Your Computer 81 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 98
password. 1 Power on the computer by pressing F1. The password prompt appears. 2 Enter the supervisor password. The "Easy-Setup" menu appears. 3 Select Password on the menu. 4 Select Power on on the menu. 5 Type the supervisor password; then press the Spacebar. 82 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 99
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 6 Press Enter. The "Password Confirmation" window appears: 7 Press Enter again. 8 Click on Exit; then select Restart. Your computer restarts. The power-on password has been removed. Chapter 3. Protecting Your Computer 83 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 100
in your location, or to deter theft. Entering Your Personal Data A personalized password-prompt window consists of two parts: the personal data area 1 and the background bitmap area 2 . ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad John Smith IBM Corporation 123-456-789 1234-56 Big Road - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 101
be set. 1 Power on the computer. 2 Make a backup copy of the Utility Diskette for DOS, Personalization with the backup copy of the Utility Diskette for DOS, Personalization into the diskette drive. 4 Open the Personalization Editor. a) Click on Start. b) Move the cursor to Programs and ThinkPad - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 102
on Personal Data and type the necessary information backup copy of the Utility Diskette for DOS, Personalization. To preview the actual full size of the screen, select Preview. 9 Press Enter to return to the previous window. 10 Shut down the system, and power off the computer. 86 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 103
12:00:09 Using the Personalization Editor 11 Insert the backup copy of the Utility Diskette for DOS, Personalization into the diskette drive; then power on the computer. 12 Select Update personalization data at the menu window; then follow the instructions on the window. Your data is copied from the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 104
mechanical lock to your computer, to help to prevent it from being removed without your permission. Attach a mechanical lock to the keyhole 1 on IBM makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features. 88 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 105
:00:09 Using the Security Screw Using the Security Screw You can use the security screw shipped with your computer to prevent the hard disk drive from being removed easily. To replace the coin screw with the security screw, do as follows: 1 Power off the computer; then disconnect the AC Adapter and - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 106
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using the Security Screw 90 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 107
Troubleshooting Guide 108 Troubleshooting Charts 109 Error Codes or Messages 110 No Error Codes or Messages 115 Input Problems 115 Suspend or Hibernation Problems 117 LCD Problems 119 An Indicator Problem 119 Battery Problems 120 CD-ROM Drive Problems 120 Infrared Communication Problems - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 108
? How can I switch the TrackPoint and mouse? How can I set the display resolution? How can I set the external monitor? How can I maximize battery life? How can I install the operation system? How can I use the Recovery CD? Page 94 94 95 96 96 97 98 98 99 92 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 109
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Frequently Asked Questions To solve the problems discussed in this section, you need to use the ThinkPad Configuration program. To start the ThinkPad Configuration program, find the ThinkPad icon on the taskbar; then double-click on the icon. The - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 110
your infrared port and it is already enabled, you can use it immediately without changing any settings. 2. You can disable your computer's serial connector to free resources for another communication device, such as the infrared port. 94 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 111
not work properly, you might have a problem with your communication software or the device work and any program you are using. 2 Start the ThinkPad Configuration program. 3 Click on the Serial Port button. disable your computer's infrared port to free resources for another communication device, such - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 112
remove the external mouse; then restart the computer. Note: You can set up the TrackPoint manually with the ThinkPad Configuration program as follows: 1 Start the ThinkPad tab. 5 Click on the Change... button. The "Update Device Driver Wizard" window appears. 96 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 113
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Frequently Asked Questions 6 Follow the instructions on the screen by selecting Display a list of all the drivers in a specific location, so you can select the driver you want; and then Show all hardware. 7 Select Manufacturers and Models for your - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 114
a new operating system and device drivers. You can get the ThinkPad device drivers by using the Diskette Factory. Before installing a new operating system, do the following: 1. Print the software installation section of "Advanced" in the Online User's Guide. 98 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 115
12:00:09 Frequently Asked Questions 2. Make backup diskettes of the device drivers and applications for your new operating system with utilities and the CD-ROM device driver for DOS. How can I use the Recovery CD to reload my factory-installed ThinkPad operating system and applications? "Using - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 116
in the "Power Management Properties" window to specify a timeout for entering suspend mode. The word standby in the Windows 98 screen has a different meaning from the word standby mode in this book. For more information "Basic" in the Online User's Guide. 100 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 117
it, unplug it and plug it in again. Because of the CD-ROM drive property settings, your computer might not enter suspend mode or hibernation mode after the end of a timeout period specified in the ThinkPad Configuration program. If you want to use suspend mode and hibernation mode, change the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 118
your drive using high-performance file system (HPFS) and your system has more than 64 MB memory installed, hibernation mode is not supported. If the COM port does not work even though you have set it up correctly with the ThinkPad Configuration program, do as follows: 1. Open System Setup - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 119
FaxWorks for example, select Utilities, Settings, Modem Type, and Use HW FIFO (16550A). If you not have the PC Card device driver for OS/2 but you have one . Refer to the Online User's Guide for setting the VDM and the sample DOS For DOS: If a memory shortage or memory error occurs, do as follows - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 120
sets a longer battery operating time: @Echo Off Rem SAMPLE:Set the parameters to provide maximum power utilization. Rem PS2 PMode Custom DC PS2 LCd 3 PS2 DISK 3 PS2 POwer 5 PS2 SPeed Fixed Slow PS2 IR Disable PS2 SErial OFf > Nul > Nul > Nul > Nul > Nul > Nul > Nul 104 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 121
enters suspend or hibernation mode when the battery ThinkPad Configuration program. 2. Click on Power Management. 3. Click on the Alarm tab. 4. Put a check mark in the Low Battery Alarm check box, the Critical Low Battery enter your computer into suspend mode, enter into enter you remove a communication - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 122
. Some microphones, such as condenser microphones, might need a battery. See the instructions that come with the microphone. The microphone/line-in jack supports the following type of microphones: A dynamic microphone A self-battery-powered condenser microphone 106 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 123
C79EPMST CreationDate: 06/22/98 12:00:09 Considerations The microphone/line-in jack of your computer supports either microphone input or line-in input, but not both. You need to mute the function you Intel Video Phone for Internet Video Conferencing software. Chapter 4. Solving Computer Problems 107 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 124
: 1 Find your symptom from the table and try solving the problem. 2 If you can't solve the problem, run the test and make sure the hardware and the device drivers are OK. 3 Note the error code and have the computer serviced. "Troubleshooting Charts" on page 109. "Testing Your Computer" on page 133 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 125
. Troubleshooting Chart Error codes or messages No error codes or messages Input problems Suspend or hibernation problems LCD problems An indicator problem Battery problems CD-ROM drive problems Infrared communication problems A universal serial bus (USB) problem PC Card problems A printer problem - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 126
the password prompt, and press Enter. 2. A POST error prompt appears; then press Enter. The password menu appears. 3. Select the Supervisor icon. The same password as the supervisor password is set on the hard disk drive. 4. Press Esc to restart the computer. 110 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 127
the supervisor password is overwritten on the hard disk drive, as the new hard-disk-drive password. 5. Press Esc to restart the computer. Follow the instructions on the screen. Have the computer serviced. Have the computer serviced. The password entered at the supervisor password prompt is invalid - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 128
the Easy-Setup "Test" submenu. - If the computer stops during the test, have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. The attached port replicator is not supported. 112 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 129
00:09 Troubleshooting Charts Type the correct password and press Enter to use the computer (see page 74). If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still have a problem, have the computer serviced - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 130
Troubleshooting Charts Message The hard-disk-drive password prompt Action A hard-disk-drive password is set. Type the correct password and press Enter to use the computer (see page 74). If you still have a problem, have the computer serviced. The "Test" submenu Start Restart SystemBoard Memory - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 131
If you still have a problem, have the computer serviced. Input Problems Problem The cursor does not move after the computer awakens from one of the power management modes. Action Make sure you followed the instructions in "Advanced" in the Online User's Guide correctly when you installed Windows - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 132
PS/2 TrackPoint. See "Advanced" in the Online User's Guide for how to install the driver. The numeric lock function is on. To disable it, press and hold Shift; then press NumLk. Make sure that the external numeric keypad is correctly connected to the computer. 116 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 133
CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem All or some keys on the external keyboard connector or the external keyboard serviced. Suspend or Hibernation Problems Problem The computer enters suspend mode automatically. The computer enters suspend mode immediately after POST - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 134
on OK. The computer cannot enter hibernation mode when you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or turn off power on the PC Card slot using the Control Panel. 118 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 135
a battery pack is installed in the computer. Action The over-current protection device inside the battery pack has been activated. Wait several hours and try again. If the indicator still does not go on, replace the battery pack or have the computer serviced. Chapter 4. Solving Computer Problems - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 136
disc is in the CD-ROM drive. The CD-ROM drive tray is firmly closed. The device drivers are correctly installed. The CD-ROM drive cover might be bent. Have the computer serviced. Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray. 120 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 137
C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The compact disc cannot be read. Action Make sure is the same as that running on the other computer. Refer to the application manuals for more information. Make sure that: The distance and angle between your computer and - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 138
Manager tab in the "System Properties" window. Refer to "Testing Your Computer" on page 133 and run the diagnostic test for the USB connector. 122 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 139
Troubleshooting Charts PC Card Problems Problem The memory window address. To check the resources assigned to the PC Card, click on PC Card Slots and the Allocated Resources tab in the ThinkPad Configuration program. See "Advanced" in the Online User's Guide. Chapter 4. Solving Computer Problems - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 140
Refer to the manual that came with your PC Card. If your PC Card does not support PCMCIA Release 2.0, 2.01, or 2.10, you cannot use PC Card Director. Contact your PC Card supplier. Your PC Card is working by following the diagnostic instructions for your PC Card, if any. 124 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 141
12:00:09 Troubleshooting Charts Problem The PC Card is recognized by PC Card support software, but Services. The "PCMCIA Card Service Properties" window appears. 6. Click on Driver tab and then the Update Driver button. The "Update Device Driver Wizard" window appears. 7. Follow the instructions - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 142
external monitor to your computer. 3. Start the ThinkPad Configuration program. 4. Click on External Display ( ) or LCD + External Display ( toolbar in the ThinkPad Configuration program. If nothing appears on the external monitor, have it serviced. ) on the 126 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 143
the Monitor tab. 6. Click on the Change... button. The "Update Device Driver Wizard" appears. 7. Follow the instructions on the screen by selecting Display a list of all the drivers in a specific location, so you can select the driver you want, and then Show all hardware. 8. Select Manufacturers and - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 144
12:00:09 Troubleshooting Charts Problem The screen is unreadable or distorted. Wrong characters appear on the screen. Action Make sure that: The display driver is installed correctly . If there is still a problem, have the port replicator serviced. 128 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 145
CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The PC Card installed in a port BIOS, Get IRQ table using US Specification table, and Get IRQ table from Read Mode PCIBIOS 2.1 call. 8. Click on OK twice. 9. Follow the instructions on the screen and restart the computer. This problem - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 146
own test instructions, use those instructions to test the option. There is no system resource conflict (see "Advanced" in the Online User's Guide). If these items are correct and the test program did not find the problem, have the computer and option serviced. 130 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 147
required memory to run the application. Refer to the manuals supplied with the application. The application is designed to operate with your operating system. Other applications run correctly on your computer. The necessary device drivers are installed "Advanced" in the Online User's Guide. The - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 148
High-powered processing that requires high-power consumption This is not a defect. Uninstall Active Desktop if Internet Explorer Version 4.0 is installed. -Or- Close the ThinkPad Configuration window and restart it. (This solves the problem temporarily.) 132 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 149
have a problem with your computer after using the Troubleshooting Charts, test the computer using the Easy-Setup Test function Setup. Hold F1 until the "Easy-Setup" menu appears: Easy-Setup Config Restart Date/Time Password Start up Test BIOS part serviced. Chapter 4. Solving Computer Problems 133 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 150
icon or press Enter. Do not touch the keyboard or the pointing device during the test. Start Restart SystemBoard Memory Display HDD serviced. If an X appears to the left of a device with an error code below it, make a note of the error code and have the computer serviced. 134 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 151
Online User's Guide. "Advanced" in the Using the ThinkPad Customization CD The ThinkPad Customization CD is provided for your installation convenience. If you need to reinstall a software application or a hardware device driver, put the ThinkPad Customization CD in your CD-ROM drive. The menu - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 152
device drivers when installing Windows NT News and Updates This page has all of the latest tools and links to the IBM Web site for system information, service and support information, and other information. Online Library In case you do not have the Online User's Guide on your hard disk drive, you - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 153
Recovery CD Boot Diskette into the diskette drive. 2 Power on or restart the computer. Your hard disk is formatted. 3 Insert the CD-ROM into the CD-ROM drive. 4 Follow the instruction that appears on the screen. 5 When the process is complete, remove the Recovery CD Boot Diskette from the diskette - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 154
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Recovering Lost or Damaged Software 138 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 155
IBM marketing representative. You will need to know the following information when requesting repair service: Identification number of your computer Options installed in your system Note: Use the record sheet on page 140. Error message or problem Note: Error messages can help identify which service - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 156
Cards ______MB Hard Disk Drive External Diskette Drive Battery Pack Identification Numbers The serial number label is on the bottom of your computer. Write down the machine Type and the serial number (S/N) in the following box: IBM Product Name ThinkPad 380Z Machine Type 2635- Serial Number - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 157
Problem Recording Sheet Computer information: Machine type:_________ Serial number:_________ Date of purchase:___/___/___ Type of problem: Continuous problem Intermittent problem the time of the problem: Problem symptom: Describe the problem specifically: Can the problem be reproduced? Yes - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 158
How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system 142 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 159
day that they arrive at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 160
OS/2 topics Problem solving Technical information Hardware and software configurations Networking The IBM Bulletin Board System (BBS) can be reached 24 hours a day, 7 days a week. Modem speeds of up to 14,400 baud are supported. Long-distance telephone charges might apply. 144 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 161
the Jump command; type IBM and select PC Product Support. America Online: Use the Go to keyword IBM. You can also contact us on the Internet for answers to your technical support questions. If you link to our support home page, you can search for technical tips, download update drivers, and find out - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 162
such product-specific updates as modem speed and BIOS files. Interactive Web-based forums are monitored around the clock by IBM specialists, complementing its support on all the major Internet service providers. You can set up your profile at: http://www.pc.ibm.com/support 146 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 163
memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support "Ordering - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 164
server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing Network and Server Support "Ordering Support Line Services" on page 149. 148 IBM ThinkPad 380Z User - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 165
/22/98 12:00:09 Purchasing Additional Services Ordering Support Line Services The Enhanced PC Support Line, Client Support Line, and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list, In the U.S: - Call 1-800-772 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 166
call 1-800-465-7999. In other countries, contact your IBM reseller or IBM marketing representative. For more details on service offerings in the U.S., refer to the EasyServ information under "ThinkPad" at the following Web site: http://www.pc.ibm.com/us/infobrf 150 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 167
CreationDate: 06/22/98 12:00:09 Obtaining IBM Operating System Updates Obtaining IBM Operating System Updates IBM provides update diskettes, called ServicePacks or corrective service diskettes (CSDs), to customers who report a DOS or an OS/2 problem for which there is or will be a corrective - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 168
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Obtaining IBM Operating System Updates 152 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 169
Features Appendix A. Features and Specifications Features This appendix describes features and specifications for your computer. Processor Intel Mobile Pentium II processor Memory Standard: 32 MB Maximum: 96 MB Storage devices Customer-upgradable 2.5-inch hard disk drive Display The color display - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 170
Expansion connector PC Card slots (two Type I or Type II PC Cards, or one Type III PC Card) Headphone jack Microphone/line-in jack (supports a dynamic microphone or a self-battery-powered condenser microphone) Infrared port Universal Serial Bus (USB) connector 154 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 171
Specifications Specifications Size Width: 300 mm (11.8 in.) Depth: 233 mm (9.2 in.) Height: 62 mm (2.4 in.) Weight Minimum configuration with battery pack: 3.3 kg (7.2 lb) Environment Note: When you charge the battery in the drive: 8% to 95% - Operating with a diskette in the drive: 8% to - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 172
00:09 IBM Power Cords IBM Power Cords IBM power cords for a specific country are usually available only in that country: For 2-pin power cords: IBM Power Cord Part Number 13H5264 New Guinea, Paraguay, Uruguay Bangladesh, Pakistan, South Africa, Sri Lanka 156 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 173
Title: C79EPMST CreationDate: 06/22/98 12:00:09 IBM Power Cords For 3-pin power cords: IBM Power Cord Part Number 76H3514 76H3516 76H3518 76H3520 76H3522 76H3524 76H3528 76H3530 76H3532 76H3535 your computer, see "Safety Information" on page xiii. Appendix A. Features and Specifications 157 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 174
Title: C79EPMST CreationDate: 06/22/98 12:00:09 IBM Power Cords 158 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 175
is a function of the level of system activity and battery charge level. ThinkPad Do's Store your CD-ROM drive in the CD carrying case and the diskette drive in its enclosure. When installing your hard disk, diskette, or CD-ROM drive, follow the instructions in this book and apply pressure only where - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 176
Your Computer When carrying your computer, follow these instructions to prevent possible damage to your computer and data: 1. Remove any media from the CD-ROM drive or diskette drive. 2. Turn off all attached devices. 3. Power off the computer, or enter suspend or hibernation mode; then close the - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 177
on a footrest. 5 Arms Keep your forearms, wrists, and hands in a relaxed and neutral position. Don't pound the keys; type with a soft touch. 6 Chair Use a chair that gives you good back support. What if you are traveling? It may not be possible to observe the best ergonomics practices when you are - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 178
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Handling Tips 162 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 179
: IBM ThinkPad 380Z and the Battery Pack Warranty Period*: One Year *Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. Production Status Each Machine is manufactured from new parts, or new and serviceable used parts (which - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 180
, and funds contained in a Machine, c) inform IBM or your reseller of changes in a Machine's location, and d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty service. Also, the Machine must be free of any legal obligations or - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 181
any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A. Year 2000 Readiness and Instructions A product is Year 2000 Ready if the product, when used in accordance with its associated - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 182
look for any software updates. To learn more about IBM PC products and the Year 2000, visit our Web site at http://www.pc.ibm.com/year2000. The , and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others. 166 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 183
ThinkPad 380Z, model number 2635 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part that to which the receiver is connected. Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 184
magnetic compatibility. IBM cannot accept IBM option cards. A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022. 168 IBM ThinkPad 380Z - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 185
a copy of instructions and data in main memory that are likely to be needed next by the processor, and that have been obtained automatically from main memory. CD-i. Compact disc-interactive. combination keys. Keys that have specific functions when you hold them down at the same time. backup copy - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 186
loads device drivers for screens, keyboards, printers, diskette drives, hard disk drives, and auxiliary devices. (2) A program that enables a computer to communicate with a specific peripheral device- displayed on a screen, that a user can point to with a 170 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 187
. Often referred to as random-access memory (RAM), measured in kilobytes (KB) or megabytes (MB) of information. MHz. Megahertz. microcode. One or more microinstructions used in a product as an alternative to hard-wired circuitry to implement functions of a processor or other system component. MIDI - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 188
. VESA. Video Electronics Standards Association. VGA. Video graphics array, a video mode that produces up to 640-by-480 resolution. VSYNC. Vertical synchronization frequency. XMS. Extended memory specification. 172 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 189
CD-ROM changing properties 101 problem 120 using 16 changing password 78 cleaning the computer 160 Client Support Line 147 color, changing screen 20 COM port, setting 102 CompuServe 145 ConfigSafe 33 configuration configuration (continued) program 27 setup 20 corrective service diskettes (CSDs) 151 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 190
software 98 International Warranty Service Certificate 143 K keyboard See external keyboard keyboard function Fn key 12 numeric keypad 15 TrackPoint 9 H handling tips 159 hard disk recovering contents 32 L LAN remote operation, enabling 25 LCD problems 119 174 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 191
, enabling 25 Network Support Line 148 numeric keypad, setting external 52 keyboard 15 O online services 145 Online User's Guide, using 31 operating system, reinstalling 32 option problem 130 P password 72 changing 78 character, setting 75 displaying prompt 73 entering 73 removing 78 setting 74 - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 192
77 removing 80 setting 74 support line 147 ordering services 149 suspend mode entering 13 problem 117 restrictions with PC Card 61 using CD-ROM drive with, for Windows 95 101 system files, restoring 33 system-status indicator 7 problem 119 T telephone, help by 142 testing 133 ThinkPad Configuration - Lenovo ThinkPad 380 | TP 380Z User's Reference that was provided with the system - Page 193
/22/98 12:00:09 ThinkPad Web site 33 help by 142 time, setting 21 token-ring operation, setting up for 26 TrackPoint 9 changing the cap 11 customizing 38 disabling 56 enabling 56 using 10 with external mouse, restrictions 56 troubleshooting battery problem 120 CD-ROM drive problem 120 error code or
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Title: C79EPMST CreationDate: 06/22/98 12:00:09