Lenovo ThinkPad 385XD TP 380Z User's Reference that was provided with the syst
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- Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 1
Title: C79EPMST CreationDate: 06/22/98 12:00:09 i - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 2
/98 12:00:09 Note Before using this information and the product it supports, be sure to read the general information under "Safety Information" on page these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 3
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Thank You for Selecting an IBM ThinkPad 380Z Computer We have developed this ThinkPad computer to meet both your technical requirements and your high expectations. To help us continue to build products that address your mobile computing needs, please - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 4
record and playback capabilities, including 3D (three-dimensional) audio from three speakers-two high-quality stereo speakers and a subwoofer. The computer also supports DOS Sound Blaster Pro** games. To use the audio features "Basic" in the Online User's Guide. iv IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 5
Title: C79EPMST CreationDate: 06/22/98 12:00:09 PC Card support Your computer provides two PC Card slots that accept a 16-bit PC Card, CardBus Card, and Zoomed Video Card. To install a PC Card "Installing a PC - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 6
Title: C79EPMST CreationDate: 06/22/98 12:00:09 vi IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 7
C79EPMST CreationDate: 06/22/98 12:00:09 Copyright IBM Corp. 1998 Contents Functional Highlights iv About This Book 16 ThinkPad Utility Programs 19 Online User's Guide 31 Backing Up Your System 32 ThinkPad Customization CD 32 Recovery CD 32 Diskette Factory 32 ConfigSafe 33 ThinkPad Web - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 8
Troubleshooting Guide 108 Troubleshooting Charts 109 Error Codes or Messages 110 No Error Codes or Messages 115 Input Problems 115 Suspend or Hibernation Problems 117 LCD Problems 119 An Indicator Problem 119 Battery Problems 120 CD-ROM Drive Problems 120 Infrared Communication Problems - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 9
140 Problem Recording Sheet 141 Customer Support and Service 142 Help by ThinkPad Web Site 142 Help by Telephone 142 ThinkPad EasyServ 143 Getting Help around the World 143 Fax Information 144 Electronic Support Services 144 Purchasing Additional Services 147 Enhanced PC Support Line - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 10
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Glossary 169 Index 173 x IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 11
you operate the IBM ThinkPad 380Z computer. Be sure to read the ThinkPad Setup Guide and Chapter 1 problem. The chapter includes a troubleshooting guide and information on how to recover lost or damaged software. Chapter 5. "Getting Service," describes various options of IBM's support and service - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 12
98 users OS/2 Information for IBM Operating System/2 (OS/2) users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT users WIN 3.1 Information for Microsoft Windows 3.1 users xii IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 13
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Safety Information Electrical Safety Notice Note: In the U.K., by law: The telephone line cable must be connected after the power cord. The power cord must be disconnected after the telephone line cable. DANGER Electrical current from power, - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 14
02K6498 UL-recognized component-File No. MH12210) can be replaced only by your dealer or an IBM service representative. It contains lithium and can explode if not properly used, handled, or disposed of. get medical care if any symptoms are present after washing. xiv IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 15
:00:09 Laser Compliance Statement The CD-ROM drive in the IBM ThinkPad 380Z computer is a laser product. The CD-ROM drive's in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 16
Title: C79EPMST CreationDate: 06/22/98 12:00:09 xvi IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 17
Programs 19 Easy-Setup 19 ThinkPad Configuration Program 27 Online User's Guide 31 Backing Up Your System 32 ThinkPad Customization CD 32 Recovery CD 32 Diskette Factory 32 ConfigSafe 33 ThinkPad Web Site or Bulletin Board 33 Replacing the Battery Pack 34 Copyright IBM Corp. 1998 1 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 18
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features Identifying the Hardware Features Front View 19 18 17 16 15 14 13 1 2 3 12 11 4 5 6 7 8 10 9 5 2 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 19
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features 1 The LCD latches open the LCD when they are slid outward. 2 The color LCD screen displays computer output. 3 The fan louver allows the inside of the computer to stay cool. Do not place anything in front of the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 20
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features Rear View 17 16 1 2 15 3 4 5 8 7 6 14 13 12 9 10 11 4 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 21
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Identifying the Hardware Features 1 The hard disk drive can be upgraded with an optional one. (See page 47.) The security screw shipped with your computer can prevent the hard disk drive from being removed easily. (See page 89.) 2 The security - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 22
-pack lock locks or releases the battery pack. 6 The battery pack is a built-in power source for the computer. 7 The serial number (S/N) identifies your computer. 6 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 23
Title: C79EPMST CreationDate: 06/22/98 12:00:09 System-Status Indicators System-Status Indicators The system-status indicators on the computer show the current status of your computer by their on or off states and colors (green and orange). Each indicator is identified with a symbol. The following - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 24
The cursor cannot be moved with the Arrow keys. Not all application programs support this function. You enable or disable Scroll Lock mode by pressing the ScrLk is in suspend mode. (See "Basic" in the Online User's Guide.) The computer is entering suspend mode or hibernation mode, or is resuming - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 25
Your Computer Functions of Your Computer This section includes the following topics: Keyboard functions CD-ROM drive ThinkPad utility programs The Online User's Guide Keyboard Functions Your computer's keyboard has the following functions: TrackPoint Fn key Numeric keypad TrackPoint The keyboard - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 26
Stick Left click button Right click button If you are not familiar with using the TrackPoint, these instructions will help you get started: 1 Place your hands in the typing position and press gently with Do not use the TrackPoint until the cursor stops moving. 10 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 27
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer Cursor Stick Left click button Right click button 2 Press the click buttons with either thumb to select and drag as required by your software. By enabling Press-to-Select, you can make the TrackPoint stick function the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 28
press and hold the Fn key and then press an appropriate function key. Start the ThinkPad Configuration program. (See "ThinkPad Configuration Program" on page 27.) Click on the Accessibility ( ) button, and click key. To stop this function, press Fn again. 12 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 29
the following: 1. Click on Start. 2. Move the cursor to Programs, ThinkPad, and then click on Fuel. The processor speed changes as follows: High The computer enters hibernation mode. For more information about this mode Guide. "Basic" in the Online User's Other Functions Computer output is - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 30
. When the computer is in suspend mode and you press the Fn key independently without any function key, the computer returns to normal operation. 14 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 31
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer Numeric Keypad The keyboard has some keys that, when enabled, work as if they were a 10-key numeric keypad. (The numeric keypad on the keyboard is not active when the external keyboard or the external numeric keypad is - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 32
09 Functions of Your Computer CD-ROM Drive Your computer has a built-in CD-ROM drive. The following CDs are supported by the computer: Music CDs Photo CDs CD-ROM or CD-ROM XA Video CDs To use the CD-ROM drive, the data on the CD depends on what type of CD it is. 16 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 33
the application program that uses the CD. 2 Press the CD-ROM eject button; then pull out the CD-ROM tray. 3 Lift the CD by its edge while pressing the pivot. 4 Push the tray into the computer until it fully closes. Chapter 1. Getting Familiar with Your Computer 17 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 34
to ensure that data remains readable. Keep in mind the following to maintain reliability: Hold the CD by the edges. Do not touch the surface of the CD. To remove dust or fingerprints, wipe the CD with a dry . Use a CD-ROM cleaner kit. Do not flex or bend the CD. 18 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 35
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer ThinkPad Utility Programs Your computer has the following utility programs for easy configuration: Easy-Setup ThinkPad Configuration program This section summarizes these utility programs. Easy-Setup Your computer provides a - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 36
board installed. The Network button enables or disables the Wake on LAN and Flash over LAN function. You can use these functions only with the ThinkPad Port Replicator with Advanced EtherJet Feature (option). 20 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 37
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Functions of Your Computer The Quick Boot button enables or disables the Simple Boot Flag function. Simple Boot Flag function This function automatically optimizes the behavior and boot performance of the BIOS and operating system, based on the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 38
different operating systems on different replaceable hard disk drives or PC cards, you can have the system boot up from one of these devices. 22 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 39
. Wake on LAN is typically used by LAN administrators in corporate networks to access your computer remotely. This function can be used only with the ThinkPad Port Replicator with Advanced EtherJet Feature (option). Chapter 1. Getting Familiar with Your Computer 23 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 40
FDD-1 icon is the diskette drive in the computer. If you have an additional diskette drive connected to a port replicator, that drive becomes FDD-2. 24 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 41
Computer Network in the submenu. This function can be used only with ThinkPad Port Replicator with Advanced EtherJet Feature (option). The "Network" submenu appears management of a network administrator. For more information Online User's Guide. "System Management" in the 3 Move the cursor to the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 42
hardware errors. For more information "Testing Your Computer" on page 133. Pressing the Restart button ends the Easy-Setup program and restarts the computer. 26 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 43
monitor, and set the power management mode. This section describes how to start the ThinkPad Configuration program. WIN 98 For Windows 98: To start the ThinkPad Configuration program for Windows 98, find the ThinkPad icon on the bottom right of the taskbar 1 ; then double-click on the icon - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 44
of your choice from the window. If the device is enabled, the red indicator next to the button is lit. Otherwise, it stays off. 28 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 45
Windows NT, do as follows: 1 Click on Start at the bottom corner of the screen. 2 Move the cursor on Programs, ThinkPad; then click on ThinkPad Configuration. The following window appears: 1 2 3 4 5 6 7 7 8 9 1 The One-Touch Setup buttons. Click on one of these buttons to set the system - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 46
help. 5 The Exit button. Click on this button to save the changes you made and to exit the ThinkPad Configuration window. 6 The View Angle buttons. Click on the front view or the rear view (with or without click on the minimize button in the top-right corner. 30 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 47
start the Online User's Guide from the ThinkPad Customization CD as follows: 1. From the ThinkPad Customization Center main menu, click on Online Library. 2. Click on Click here to launch the Online User's Guide. You can also access the Online User's Guide from the IBM Web site. Chapter 1. Getting - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 48
drivers and installation instructions for other operating systems such as Windows NT (To use the ThinkPad Customization CD page 135.) "Using the ThinkPad Customization CD" on (such as Windows NT) and device drivers User's Guide. "Advanced" in the Online 32 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 49
all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site: http://www.ibm.com/thinkpad You can also use the IBM bulletin board service. For more information about electronic service and support Chapter 5. Chapter 1. Getting Familiar with Your Computer 33 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 50
the following restrictions on the battery pack: 1. You cannot use the battery pack with the ThinkPad 380, 380D, 385D, 380E, 380ED, or 385ED computer. 2. You cannot use the battery pack with a non-Intel upward 1 ; and slide it toward the rear of the computer 2 . 2 1 34 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 51
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Replacing the Battery Pack 4 Using the notch 3 on the side of the battery pack, lift the battery pack 4 from the computer. 3 4 5 Install a fully charged spare battery pack as shown 5 , sliding the battery-pack lock toward the rear of the computer 6 . 6 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 52
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Replacing the Battery Pack 6 Push the battery-pack lock downward 7 . 7 7 Turn the computer over again; then power on your computer, or open the LCD. You have finished replacing the battery pack. 36 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 53
61 Removing the PC Card 64 Installing the PC Card Modem 65 Using a Port Replicator 67 Enabling the CardBus Sockets (for Windows 98 69 Copyright IBM Corp. 1998 37 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 54
TrackPoint Customizing the TrackPoint You can customize the TrackPoint by doing the following: 1 Start the ThinkPad Configuration program. 2 Click on the TrackPoint button ( ). 3 Click on TrackPoint Properties.... the same as the left or right click button. 38 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 55
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Customizing the TrackPoint If you check Enable dragging, you can drag the icon that you select with the TrackPoint stick by putting light pressure on the stick. If you check Enable Release-to-Select, you can click simply by lifting your finger quickly - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 56
to activate Press-to-Select. Slide toward Light Touch to decrease the force needed to move the cursor and to activate Press-to-Select. 40 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 57
access memory (EDO DRAM) card only. It does not support the 70-ns EDO DRAM card or the synchronous dynamic random access memory (SDRAM) card. The appropriate memory option can be purchased through your IBM reseller or IBM marketing representative. Chapter 2. Extending the Features of Your Computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 58
the LCD, turn the computer over, and then remove the battery pack. 3 Loosen the screw on the memory slot cover; then remove the cover. 42 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 59
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Increasing Memory To avoid damaging the DIMM, do not touch its contact edge. 4 Install the DIMM into the memory slot. a Find the notch on the side of the DIMM. b With the notched end of the DIMM toward the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 60
total memory size is not the same as the value you calculated. If the 225 error code appears, the memory you are installing is not supported by your computer. 44 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 61
Power on the computer and disable hibernation mode. d) Add the DIMM. e) Enable hibernation mode. To disable and enable hibernation mode the Online User's Guide. "Basic" in How to Calculate Total Memory Size Calculate your total memory size in kilobytes (KB) by adding the DIMM memory size to the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 62
CreationDate: 06/22/98 12:00:09 Increasing Memory 4 Press out on the latches on both edges of the socket at the same time. 5 Remove the DIMM. Be sure to save the DIMM the computer over again; then connect the AC Adapter and all the cables you disconnected. 46 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 63
capacity of your computer by replacing the original, built-in hard disk drive with an optional one. You can purchase the option from your IBM reseller or IBM marketing representative. Replace the hard disk drive only if you upgrade it or have it repaired. You should not replace it often. Handling - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 64
, and remove the coin screw by rotating it counterclockwise with a coin. 4 Open the hard disk drive bay cover using a coin 1 ; then remove the cover 2 . 1 2 48 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 65
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Upgrading the Hard Disk Drive 5 Pull the strap of the hard disk drive 3 to remove the drive. 3 Do not use force when inserting the hard disk drive into the bay. The connector is sensitive, and it might get damaged. If the hard disk drive that you will - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 66
Hard Disk Drive 6 Insert the new hard disk drive with the strap side toward the bottom of the computer 4 . 4 7 Lay the strap down 5 , align the guides of the cover with the guides on the computer; then slide the cover onto the computer 6 . 6 5 50 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 67
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Upgrading the Hard Disk Drive 8 Reinstall the screw. You have finished replacing the hard disk drive. You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily. For more information "Using the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 68
of the computer. Mouse Numeric Keypad If you want to attach the mouse, attach it directly to the external-input-device connector as shown: 52 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 69
: 06/22/98 12:00:09 Attaching External Mouse, Keypad, and Keyboard You can use both the IBM PS/2 Miniature Mouse and the TrackPoint as an input device. To connect a mouse other than an IBM PS/2 Miniature Mouse "Disabling the TrackPoint" on page 56. If you want to use both the external - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 70
it is connected directly to the computer's external-input-device connector. See the Options by IBM Catalog supplied with your computer for details about the options. When the external keyboard is Instead, use the numeric keypad on the external keyboard. 54 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 71
can attach a mouse to the mouse connector of the keyboard/mouse cable. Keyboard connector 2 Keyboard/mouse cable 1 Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard, do not install the device driver supplied with the keyboard. The device driver on the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 72
connector A mouse connected to the USB connector To disable the TrackPoint: 1 Start the ThinkPad Configuration program. See "ThinkPad Configuration Program" on page 27. 2 Click on the TrackPoint ( ) button. , you need to select Disable, instead of Auto-Disable. 56 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 73
not supported. To attach an external monitor, do the following: 1 Power off the computer. 2 Connect the external monitor to the external-monitor connector ( ) at the rear of the computer; then connect the monitor to an electrical outlet. 3 Power on the monitor and the computer. 4 Start the ThinkPad - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 74
you are attaching an external monitor that supports only VGA mode (640x480 resolution), do Rates" on page 59. a) Start the ThinkPad Configuration program. b) Click on the other "Update Device Driver Wizard" window appears. Follow the instructions on the screen to select your monitor type from - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 75
(VGA) 800x600 (SVGA) 1024x768 (XGA) 1280x1024 (SXGA) (virtual screen) Supported Color Depth 16, 256, 64K, and 16M 256, 64K, and 16M 256 and 16M 256 You can use the virtual screen function, available with the ThinkPad Configuration program, to display a part of the high-resolution screen image - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 76
on the external monitor (External Display) Resolution 640x480 (VGA) 800x600 (SVGA) 1024x768 (XGA) 1280x1024 (SXGA) Supported Color Depth 256, 64K, and 16M 256, 64K, and 16M 256, 64K, and 16M 256 Frame Rate the resolution and refresh rate might be limited. 60 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 77
might hang. Your computer has two PC Card slots (upper slot and lower slot) and supports the following types of cards: PC Card (Type I, Type II, and Type III) CardBus Zoomed Video (ZV) 1 Find the notched edge 1 of the PC Card as shown. 2 Insert the PC Card into the appropriate slot according - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 78
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Installing a PC Card Upper slot Lower slot 3 Press the PC Card firmly into the connector until the eject button pops out. Then pull the eject button out slightly 1 and fold it toward you 2 . Eject button 1 2 62 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 79
driver, Windows 98 starts "PCMCIA Card Services Wizard" to install it. Follow the instructions on the screen. For Windows NT: Your computer has PC Card support software called CardWizard. You can use software in the Online User's Guide. "Basic" Chapter 2. Extending the Features of Your Computer 63 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 80
or lost. 1 Stop the card. To stop the PC Card "Basic" in the Online User's Guide. The Stop option appears in gray when you are in CardSoft mode or when the card is already button 2 For more information for using a PC Card User's Guide. "Basic" in the Online 64 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 81
analog can damage your modem. 1 Insert the PC Card modem in a PC Card slot. To configure the proper modem device driver, follow the instructions on the screen. You might need to install the modem device driver from a manufacturer's diskette. See the documentation provided with the PC Card modem - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 82
push-pop of the PC Card modem 1 . For other types of modems, follow the instructions in the manual supplied with the modem. 1 6 Connect one end of the telephone cable to the PC . For details on PC Card Support Software User's Guide. "Basic" in the Online 66 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 83
Using a Port Replicator Using a Port Replicator See the user's guide shipped with the port replicator for how to dock or undock the port replicator, plus extra features. ThinkPad Port Replicator with Advanced EtherJet Feature You can also attach the ThinkPad 560 Port Replicator to your computer. - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 84
the computer and close the LCD. If the power-on indicator of the computer or the port replicator does not turn on, press Fn. 68 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 85
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using a Port Replicator Enabling the CardBus Sockets (for Windows 98) The port replicator might not function properly if you attach a computer to it that is in suspend mode. In such a case, enable the CardBus sockets by doing the following: 1 Click on - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 86
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using a Port Replicator 70 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 87
82 Using the Personalization Editor 84 Entering Your Personal Data 84 Deleting the Personalization Window 87 Using Locks 88 Using the Security Screw 89 Copyright IBM Corp. 1998 71 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 88
standby check box in the "Power Management Properties" window, you are required to use the Windows 98 logon password to resume from suspend mode. 72 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 89
supervisor password is a tool provided for the system administrator to control many ThinkPad computers. The supervisor password is set by the system administrator and it systems provide special Windows passwords. Refer to that system user's guide for information on how to set, change, and use these - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 90
b) Hold F1 until the "Easy-Setup" menu appears. 2 Click on Password in the "Easy-Setup" menu. The "Password" submenu appears: 74 IBM ThinkPad 380Z User's Reference Selecting this icon displays a submenu for setting the power-on password. Selecting this icon displays a submenu for setting the hard - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 91
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords Selecting this icon displays a submenu for setting the supervisor password. An unlocked keylock icon indicates that the password is not set. 3 Click on the type of password you want to set: Power-On, HDD, or Supervisor. 4 Type your - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 92
hard-disk-drive or the supervisor password, reminding you to write down the password and keep it in a safe place: Your password is set. 76 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 93
representative to have the hard disk or the system board replaced. Proof of purchase is required, and an additional charge might be required for the service. Neither an IBM reseller nor IBM marketing representative can make the hard disk drive usable. Chapter 3. Protecting Your Computer 77 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 94
step 4 . To remove the password, press Enter. The following window appears, and the system starts: You have removed your password. Skip the remaining steps. 78 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 95
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 4 To change the password, type the new password; then press the Spacebar. 5 Type the new password again to verify it; then press Enter. The following window appears, and the system starts: Write down the password and keep it in a safe - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 96
press the Spacebar. 6 Press Enter twice. 7 Click on Exit; then Restart. The supervisor password has been removed. Your computer restarts. Skip the remaining steps. 80 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 97
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 8 Enter the current password and press the Spacebar. 9 Type the new password; then press Enter. Chapter 3. Protecting Your Computer 81 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 98
. The "Easy-Setup" menu appears. 3 Select Password on the menu. 4 Select Power on on the menu. 5 Type the supervisor password; then press the Spacebar. 82 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 99
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using Passwords 6 Press Enter. The "Password Confirmation" window appears: 7 Press Enter again. 8 Click on Exit; then select Restart. Your computer restarts. The power-on password has been removed. Chapter 3. Protecting Your Computer 83 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 100
bitmap area 2 . ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad John Smith IBM Corporation 123-456-789 1234-56 Big Road, New York If you find this computer, please contact the above address. ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad 84 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 101
DOS, Personalization into the diskette drive. 4 Open the Personalization Editor. a) Click on Start. b) Move the cursor to Programs and ThinkPad; then click on Personalization Editor. The following window appears: Personalization Editor Personal Data Background Preview Help Exit Chapter 3. Protecting - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 102
size of the screen, select Preview. 9 Press Enter to return to the previous window. 10 Shut down the system, and power off the computer. 86 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 103
DOS, Personalization into the diskette drive; then power on the computer. 12 Select Update personalization data at the menu window; then follow the instructions on the window. Your data is copied from the Utility Diskette for DOS, Personalization and stored in the nonvolatile memory in the computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 104
the chain on the lock to a secure stationary object. 1 You are responsible for evaluating, selecting, and implementing the locking devices and security features. IBM makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features. 88 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 105
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using the Security Screw Using the Security Screw You can use the security screw shipped with your computer to prevent the hard disk drive from being removed easily. To replace the coin screw with the security screw, do as follows: 1 Power off the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 106
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Using the Security Screw 90 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 107
Troubleshooting Guide 108 Troubleshooting Charts 109 Error Codes or Messages 110 No Error Codes or Messages 115 Input Problems 115 Suspend or Hibernation Problems 117 LCD Problems 119 An Indicator Problem 119 Battery Problems 120 CD-ROM Drive Problems 120 Infrared Communication Problems - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 108
battery life? How can I install the operation system? How can I use the Recovery CD? Page 94 94 95 96 96 97 98 98 99 92 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 109
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Frequently Asked Questions To solve the problems discussed in this section, you need to use the ThinkPad Configuration program. To start the ThinkPad Configuration program, find the ThinkPad icon on the taskbar; then double-click on the icon. The - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 110
such as the LCD turnoff timer or the system standby timer, with the ThinkPad Configuration program. 1 Start the ThinkPad Configuration program. 2 Click on the Power Management button; then click on the for another communication device, such as the infrared port. 94 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 111
port. If it does not work properly, you might have a problem with your communication software or the device that you are trying to follows: 1 Save your work and any program you are using. 2 Start the ThinkPad Configuration program. 3 Click on the Serial Port button. 4 Click on Enable. A - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 112
the computer. Note: You can set up the TrackPoint manually with the ThinkPad Configuration program as follows: 1 Start the ThinkPad Configuration program. 2 Click on the TrackPoint button. 3 the Change... button. The "Update Device Driver Wizard" window appears. 96 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 113
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Frequently Asked Questions 6 Follow the instructions on the screen by selecting Display a list of all the drivers in a specific location, . If necessary, install the display driver. 8 Click on the Close button. Chapter 4. Solving Computer Problems 97 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 114
a new operating system and device drivers. You can get the ThinkPad device drivers by using the Diskette Factory. Before installing a new operating system, do the following: 1. Print the software installation section of "Advanced" in the Online User's Guide. 98 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 115
FDISK.COM and FORMAT.COM utilities and the CD-ROM device driver for DOS. How can I use the Recovery CD to reload my factory-installed ThinkPad operating system and applications? "Using the Recovery CD" on page 137. Chapter 4. Solving Computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 116
98, see the following Web site: http://www.ibm.com/thinkpad See the following site for technical support: http://www.pc.ibm.com/support Three power modes are described in this book: standby book. For more information "Basic" in the Online User's Guide. 100 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 117
mode or hibernation mode after the end of a timeout period specified in the ThinkPad Configuration program. If you want to use suspend mode and hibernation mode, change more information, refer to the following Web site: http://www.pc.ibm.com/support If you insert a PC Card into the PC Card slot, - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 118
DOS). Use the DOS command command MEM /C to review your DOS memory usage occasionally. OS/2 For OS not supported. If the COM port does not work even though you have set it up correctly with the ThinkPad Configuration Open the ThinkPad Configuration program. 7. Set the COM port as desired. - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 119
your PC Card might run in the VDM (virtual DOS machine) environment. Refer to the Online User's Guide for setting the VDM and the sample configuration files on the PC Card Installation Diskette for OS/2, Windows file (for example, FUELWIN for ac operations). Chapter 4. Solving Computer Problems 103 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 120
PS2 ? at the DOS prompt. The "ThinkPad Configuration" online help window appears: C:\>PS2 ? (C) Copyright IBM Corp. 1993,1998. All rights reserved. US 1.Power Management related 3. Select an item from the menu, and follow the instructions on the screen to set the features. You can also create a batch - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 121
. To resume normal operation, press OK. Note: You can set the Alarm action as follows: 1. Start the ThinkPad Configuration program. 2. Click on Power Management. 3. Click on the Alarm tab. 4. Put a check mark in correctly. You need to reboot your computer. Chapter 4. Solving Computer Problems 105 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 122
computer, you must set up a second CardBus Card manually by using the Device Manager. To get to the instructions that come with the microphone. The microphone/line-in jack supports the following type of microphones: A dynamic microphone A self-battery-powered condenser microphone 106 IBM ThinkPad - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 123
C79EPMST CreationDate: 06/22/98 12:00:09 Considerations The microphone/line-in jack of your computer supports either microphone input or line-in input, but not both. You need to mute the function you Intel Video Phone for Internet Video Conferencing software. Chapter 4. Solving Computer Problems 107 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 124
: 1 Find your symptom from the table and try solving the problem. 2 If you can't solve the problem, run the test and make sure the hardware and the device drivers are OK. 3 Note the error code and have the computer serviced. "Troubleshooting Charts" on page 109. "Testing Your Computer" on page 133 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 125
. Troubleshooting Chart Error codes or messages No error codes or messages Input problems Suspend or hibernation problems LCD problems An indicator problem Battery problems CD-ROM drive problems Infrared communication problems A universal serial bus (USB) problem PC Card problems A printer problem - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 126
06/22/98 12:00:09 Troubleshooting Charts Error Codes or Messages Note: up icon. If you are unable to set the startup sequence, have the computer serviced. 4. Check the devices in the startup sequence box. Is the default drive listed restart the computer. 110 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 127
CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Message 159 (supervisor password error) restart the computer. Follow the instructions on the screen. Have the computer serviced. Have the computer serviced. The password entered at the computer serviced. Chapter 4. Solving Computer Problems 111 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 128
:09 Troubleshooting Charts attached devices. If you still have a problem, do the following: If an external serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. The attached port replicator is not supported. 112 IBM ThinkPad - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 129
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Message 24xx (video error) 808x (PC Card slot error) 860x (pointing device error have been set. Type the supervisor password and press Enter. If you still have a problem, have the computer serviced. Chapter 4. Solving Computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 130
error prompt ERROR Select the Start icon and follow the instructions to test your system. If you cannot complete the test, have the computer serviced. If the test does not find the problem, but the problem persists nonetheless, go through the Troubleshooting Charts one by one. If the test ends in - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 131
If you still have a problem, have the computer serviced. Input Problems Problem The cursor does not move after the computer awakens from one of the power management modes. Action Make sure you followed the instructions in "Advanced" in the Online User's Guide correctly when you installed Windows - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 132
12:00:09 Troubleshooting Charts Problem All or , or mouse. If you still have a problem, have the computer serviced. The cursor might drift when you are not incompatible with the IBM PS/2 mouse, disable the TrackPoint using the ThinkPad Configuration program. Note: See the manual supplied with the - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 133
C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem All or some keys on the external keyboard do , have the keyboard/mouse connector or the external keyboard serviced. Suspend or Hibernation Problems Problem The computer enters suspend mode automatically. The computer enters - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 134
:00:09 Troubleshooting Charts Problem Your computer Guide. "Basic" in the Enable hibernation mode as follows: For Windows 98: 1. Start the ThinkPad cannot enter hibernation mode when you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 135
: 06/22/98 12:00:09 Troubleshooting Charts LCD Problems Problem The screen is unreadable or distorted. Incorrect application program correctly? If they are installed and configured correctly, have the computer serviced. Press the power shutdown switch with the tip of a pen and power off - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 136
C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Battery Problems Problem The battery pack cannot be fully charged in cover might be bent. Have the computer serviced. Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray. 120 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 137
C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The compact disc cannot be read. Action Make sure is the same as that running on the other computer. Refer to the application manuals for more information. Make sure that: The distance and angle between your computer and - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 138
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem You cannot use DMA channels for both the parallel connector and the infrared port. Action If "Testing Your Computer" on page 133 and run the diagnostic test for the USB connector. 122 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 139
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts PC Card Problems Problem The PC Card shows "Ready," but it does not and the Allocated Resources tab in the ThinkPad Configuration program. See "Advanced" in the Online User's Guide. Chapter 4. Solving Computer Problems 123 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 140
Refer to the manual that came with your PC Card. If your PC Card does not support PCMCIA Release 2.0, 2.01, or 2.10, you cannot use PC Card Director. Contact your PC Card supplier. Your PC Card is working by following the diagnostic instructions for your PC Card, if any. 124 IBM ThinkPad 380Z User - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 141
12:00:09 Troubleshooting Charts Problem The PC Card is recognized by PC Card support software, but Services. The "PCMCIA Card Service Properties" window appears. 6. Click on Driver tab and then the Update Driver button. The "Update Device Driver Wizard" window appears. 7. Follow the instructions - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 142
Troubleshooting Charts A Printer Problem Problem The printer does not work. Action Make sure that: The parallel connector is enabled. 1. Start the ThinkPad the printer manual. If the tests show that the printer is OK, have the computer serviced. External Monitor Problems Problem The external - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 143
CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem You cannot set a higher resolution than the 6. Click on the Change... button. The "Update Device Driver Wizard" appears. 7. Follow the instructions on the screen by selecting Display a list of all the drivers in a specific location, so - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 144
22/98 12:00:09 Troubleshooting Charts Problem The screen is unreadable or in the manual supplied with the external monitor. If the tests show that the external monitor is OK, have the computer serviced. Did you a problem, have the port replicator serviced. 128 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 145
CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The PC Card installed in a port replicator Mode PCIBIOS 2.1 call. 8. Click on OK twice. 9. Follow the instructions on the screen and restart the computer. This problem might also happen when you install a PC Card in a port replicator - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 146
with its own test instructions, use those instructions to test the option. There is no system resource conflict (see "Advanced" in the Online User's Guide). If these items are correct and the test program did not find the problem, have the computer and option serviced. 130 IBM ThinkPad 380Z User - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 147
Guide. The application works OK when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If these items are correct and you still have a problem, contact your place of purchase or a service - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 148
: 06/22/98 12:00:09 Troubleshooting Charts Problem The main window bitmap in the ThinkPad Configuration program is distorted (Windows NT only). Action Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 149
:00:09 Testing Your Computer Testing Your Computer If you still have a problem with your computer after using the Troubleshooting Charts, test the computer using the Easy-Setup Test function. To test , the speaker is not working. Have your computer serviced. Chapter 4. Solving Computer Problems 133 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 150
HDD FDD-1 PCMCIA-1 Parallel Serial CDROM Infrared Audio DVD USB-1 FDD-2 PCMCIA-2 USB-2 Exit If you cannot go to the next menu, have the computer serviced. If an X appears to the left of a device with an error code below it, make a note of the error code and have the computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 151
diskettes that are not blank. 5 Click on Build. 6 Follow the instructions on the screen. For detail on how to install software Online User's Guide. "Advanced" in the Using the ThinkPad Customization CD The ThinkPad Customization CD is provided for your installation convenience. If you need to - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 152
and links to the IBM Web site for system information, service and support information, and other information. Online Library In case you do not have the Online User's Guide on your hard disk drive, you always have a copy on your ThinkPad Customization CD. Using the ThinkPad Customization CD This - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 153
drive. 2 Power on or restart the computer. Your hard disk is formatted. 3 Insert the CD-ROM into the CD-ROM drive. 4 Follow the instruction that appears on the screen. 5 When the process is complete, remove the Recovery CD Boot Diskette from the diskette drive. 6 Press Restart. Your computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 154
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Recovering Lost or Damaged Software 138 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 155
IBM marketing representative. You will need to know the following information when requesting repair service: Identification number of your computer Options installed in your system Note: Use the record sheet on page 140. Error message or problem Note: Error messages can help identify which service - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 156
Numbers The serial number label is on the bottom of your computer. Write down the machine Type and the serial number (S/N) in the following box: IBM Product Name ThinkPad 380Z Machine Type 2635- Serial Number Serial number label 140 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 157
_________ Date of purchase:___/___/___ Type of problem: Continuous problem Intermittent problem Error code: The operating system and its version programs running at the time of the problem: Problem symptom: Describe the problem specifically: Can the problem be reproduced? Yes No If yes, - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 158
need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase. Help by ThinkPad Web Site You can get support and information at the ThinkPad Web site. The latest information about the ThinkPad computers http://www.ibm.com/thinkpad The - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 159
day that they arrive at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 160
hours a day, 7 days a week. Follow the recorded instructions, and the information that you request will be sent your fax machine. To access the IBM Automated Fax System, call: In the U.S., 1-800-426-3395 In Canada, 1-800-465-3299 Electronic Support Services If you have a modem, you can access such - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 161
(Toronto) - 604-664-6466 (Vancouver) Commercial online services that have information on IBM products are: CompuServe: Use the GO word ThinkPad. Prodigy: Use the Jump command; type IBM and select PC Product Support. America Online: Use the Go to keyword IBM. You can also contact us on the Internet - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 162
-specific updates as modem speed and BIOS files. Interactive Web-based forums are monitored around the clock by IBM specialists, complementing its support on all the major Internet service providers. You can set up your profile at: http://www.pc.ibm.com/support 146 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 163
information about purchasing the Enhanced PC Support "Ordering Support Line Services" on page 149. Client Support Line Client support is available to provide assistance with the following: Installation and configuration of clients Identification of system problems related to the client in a network - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 164
server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing Network and Server Support "Ordering Support Line Services" on page 149. 148 IBM ThinkPad 380Z User - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 165
11683. In Canada: - Call 1-800-465-7999 or 1-800-465-3299. In other countries, contact your IBM reseller or IBM marketing representative. For more information on how to purchase the Support Line Services: In the U.S.: call 1-800-772-2227. In Canada: call 1-800-465-7999. In other countries, contact - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 166
call 1-800-465-7999. In other countries, contact your IBM reseller or IBM marketing representative. For more details on service offerings in the U.S., refer to the EasyServ information under "ThinkPad" at the following Web site: http://www.pc.ibm.com/us/infobrf 150 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 167
CreationDate: 06/22/98 12:00:09 Obtaining IBM Operating System Updates Obtaining IBM Operating System Updates IBM provides update diskettes, called ServicePacks or corrective service diskettes (CSDs), to customers who report a DOS or an OS/2 problem for which there is or will be a corrective - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 168
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Obtaining IBM Operating System Updates 152 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 169
Up to 1280-by-1024 resolution on the external monitor Brightness control Keyboard 84-key, 85-key, or 89-key TrackPoint Fn key function Copyright IBM Corp. 1998 153 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 170
Expansion connector PC Card slots (two Type I or Type II PC Cards, or one Type III PC Card) Headphone jack Microphone/line-in jack (supports a dynamic microphone or a self-battery-powered condenser microphone) Infrared port Universal Serial Bus (USB) connector 154 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 171
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Specifications Specifications Size Width: 300 mm (11.8 in.) Depth: 233 mm (9.2 in.) Height: 62 mm (2.4 in.) Weight Minimum configuration with battery pack: 3.3 kg (7.2 lb) Environment Note: When you charge the battery pack, its temperature must - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 172
, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Yugoslavia Japan Argentina, Australia, New Zealand, Papua New Guinea, Paraguay, Uruguay Bangladesh, Pakistan, South Africa, Sri Lanka 156 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 173
Title: C79EPMST CreationDate: 06/22/98 12:00:09 IBM Power Cords For 3-pin power cords: IBM Power Cord Part Number 76H3514 76H3516 76H3518 76H3520 76H3522 76H3524 76H3528 76H3530 76H3532 76H3535 Used in These Countries Argentina, Australia, New Zealand, Papua New Guinea, - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 174
Title: C79EPMST CreationDate: 06/22/98 12:00:09 IBM Power Cords 158 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 175
authorized IBM ThinkPad repair technician should disassemble and repair your computer. Do not scratch, twist, hit disc; handle the compact disc only by its edges. Do not connect the modem to a PBX (private diskette, or CD-ROM drive, follow the instructions in this book and apply pressure only where - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 176
ThinkPad products with IBM (refer to the Setup Guide). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades. Check the IBM your computer, follow these instructions to prevent possible damage to - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 177
type with a soft touch. 6 Chair Use a chair that gives you good back support. What if you are traveling? It may not be possible to observe the best maintain desirable comfort and performance levels. Questions about vision? IBM's visual display screens are designed to meet the highest standards - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 178
Title: C79EPMST CreationDate: 06/22/98 12:00:09 Handling Tips 162 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 179
. Machine: IBM ThinkPad 380Z and the Battery Pack Warranty Period*: One Year *Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. Production Status Each Machine is manufactured from new parts, or new and serviceable used parts - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 180
IBM or your reseller service a Machine that you do not own; 2. where applicable, before service is provided - a) follow the problem determination, problem analysis, and service request procedures that IBM rights which vary from jurisdiction to jurisdiction. 164 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 181
any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A. Year 2000 Readiness and Instructions A product is Year 2000 Ready if the product, when used in accordance with its associated - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 182
. Intel , Pentium , and MMX are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries. Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others. 166 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 183
Notices Federal Communications Commission (FCC) Statement ThinkPad 380Z, model number 2635 This equipment has and used in accordance with the instructions, may cause harmful interference to receiver is connected. Consult an IBM authorized dealer or service representative for help. Properly shielded - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 184
magnetic compatibility. IBM cannot accept IBM option cards. A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022. 168 IBM ThinkPad - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 185
12:00:09 Glossary This glossary includes terms and definitions from the IBM Dictionary of Computing (New York: McGraw-Hill, 1994). ac. , smaller and faster than main memory, that is used to hold a copy of instructions and data in main memory that are likely to be needed next by the processor, - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 186
that are greater than 640 by 480 pels. EGA. Enhanced graphics adapter. icon. A graphic symbol, displayed on a screen, that a user can point to with a 170 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 187
that emerges in an upward direction from a particular point or line on a display screen. port replicator. An option to expand the capabilities of the ThinkPad computer by providing additional PC Card slots and ports. POST. Power-on self-test. power mode. A mode of battery operation to conserve power - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 188
power had just been turned on. TrackPoint. The built-in pointing device of the ThinkPad computer. TSRs. Terminate-and-stay-resident programs, memory-resident programs that are loaded into Vertical synchronization frequency. XMS. Extended memory specification. 172 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 189
properties 101 problem 120 using 16 changing password 78 cleaning the computer 160 Client Support Line 147 color, changing screen 20 COM port, setting 102 CompuServe 145 ConfigSafe 33 configuration configuration (continued) program 27 setup 20 corrective service IBM Corp. 1998 173 - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 190
software 98 International Warranty Service Certificate 143 K keyboard See external keyboard keyboard function Fn key 12 numeric keypad 15 TrackPoint 9 H handling tips 159 hard disk recovering contents 32 L LAN remote operation, enabling 25 LCD problems 119 174 IBM ThinkPad 380Z User's Reference - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 191
Support Line 148 numeric keypad, setting external 52 keyboard 15 O online services 145 Online User's Guide, using 31 operating system, reinstalling 32 option problem press-to-select, TrackPoint 38 printer problem 126 problems, troubleshooting guide 108 processor speed, changing 13 Prodigy 145 profile - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 192
21 sequence, setting 22 storage capacity, increasing 47 supervisor password 73 changing 80 forgetting 77 removing 80 setting 74 support line 147 ordering services 149 suspend mode entering 13 problem 117 restrictions with PC Card 61 using CD-ROM drive with, for Windows 95 101 system files, restoring - Lenovo ThinkPad 385XD | TP 380Z User's Reference that was provided with the syst - Page 193
/22/98 12:00:09 ThinkPad Web site 33 help by 142 time, setting 21 token-ring operation, setting up for 26 TrackPoint 9 changing the cap 11 customizing 38 disabling 56 enabling 56 using 10 with external mouse, restrictions 56 troubleshooting battery problem 120 CD-ROM drive problem 120 error code or
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Title: C79EPMST CreationDate: 06/22/98 12:00:09