Lenovo ThinkPad Edge 11 (English) Service and Troubleshooting Guide
Lenovo ThinkPad Edge 11 Manual
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- Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 1
Service and Troubleshooting Guide ThinkPad Edge 11², Edge 13², Edge 14², and Edge 15² - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 2
.com/support, click User Guides & Manuals, and then follow the instructions on the screen. Fifth Edition (November 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 3
ix Chapter 1. Finding information 1 Locating the Lenovo Limited Warranty information 1 Lenovo Web site (http://www.lenovo.com 1 Lenovo Support Web site 1 Recording your computer information 1 Chapter 2. Getting help and service 3 Getting help and service 3 Getting help on the Web 3 Calling - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 4
ENERGY STAR model information 24 Notice for Safety and Warranty information 26 Notice for Regulatory information 26 Trademarks 26 ii Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 5
the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: © Copyright Lenovo 2011 iii - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 6
of injury and property damage. For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See "Notice for Safety and Warranty information" on page 26. iv Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 7
does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Attention: Lenovo has no batteries completely discharge or store these batteries in a discharged state. Service and Troubleshooting Guide v - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 8
small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to water or rain. • Do charged about once per year to prevent overdischarge. vi Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 9
containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Service and Troubleshooting Guide vii - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 10
you open the device covers, unless instructed otherwise in the installation and configuration procedures. • Do not use you computer until all internal parts enclosures are fastened into place. Never use the computer when internal parts and circuits are exposed. viii Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 11
ON. To disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlets. 3. Remove signal cables from connectors. 4. Remove all cables from devices. The power cord must be disconnected and avoid direct exposure to the beam. Save these instructions. Service and Troubleshooting Guide ix - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 12
x Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 13
on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 14
computer by following the instructions at: http://www.lenovo.com/register You will receive the following benefits after registering your computer: • Faster service when you call for help • Automatic notification of free software and special promotional offers 2 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 15
" on page 5. Some fees might apply. Getting help on the Web You can find support information for your ThinkPad notebook computer at http://www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 16
listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty 4 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 17
service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Frequently asked questions To ensure that you receive the best performance from your computer, browse the following Web page to find information such as aids for troubleshooting - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 18
839 ThinkPad Service Center: 2871-5399 (Cantonese, English, Mandarin) 1-800-912-3021 (Spanish) 0-800-011-1029 (Spanish) 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 7010-5150 (Warranty service and support) (Danish) 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) 6 Service and Troubleshooting - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 19
-631-020 (Warranty service and support) (French) 07032-15-49201 01805-00 46 18 (Warranty service and support) (German) +30-210-680-1700 1800-624-0051 (Spanish) Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) +36 1 3825716 +36 1 3825720 (English, Hungarian) 1800-425-2666 or +91-80-2535-9183 - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 20
Luxembourg Malaysia Malta Mexico Middle East Telephone number ThinkPad battery recall: 0120-277-874 PC Products Toll with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, (0)1475-555-055 8 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 21
001-866-434-2080 (Lenovo Customer Support Center - Toll free) (Spanish) 009-800-52-10026 (Spanish) 0-800-50-866 (Spanish) 1800-1601-0033 (Local number only) +603 8315 6858 (DID) (English, Filipino) +48 22 760-73-00 (Polski) +351 21 892 7046 (Portuguese) Al Mana Computer Services: 00 974 4489 966 - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 22
507 333 0040 21 40 10 870 (Payable) (Ukrainian, Russian, English) 800 02000141 (English, Arabic) 01475-555-055 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (Select "Option #1") (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) 10 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 23
& Trading Co.: 00 967 1209 8278 Yemen Business Machines (YBM): 00 967 3 213 324 / 214 655, 967 3 213 909 / 213 324 Chapter 2. Getting help and service 11 - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 24
12 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 25
Limited Warranty This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. ThinkPad Edge 11" Machine Type 0328, 2545 Country or Region of Purchase US, Canada, Mexico, Australia, Japan, and - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 26
Warranty period Parts and Labor 1 year Battery pack - 1 year Parts and Labor 1 year Battery pack - 1 year Type of Warranty Service 3, 1 1 4, 1 1 ThinkPad Edge 14" and Edge 15" Machine Type Country or Region of Purchase 0199, 0301, 0302, Australia, New Zealand, 0319, 0578, 0579 and Japan Other - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 27
has been repaired or exchanged, it will be returned to you at Lenovo's risk and expense, unless the Service Provider specifies otherwise. 6. Customer Two-Way Mail-In Service Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to a designated - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 28
obtener una lista de los Centros de servicio autorizados, por favor, visite: http://www.lenovo.com/mx/es/servicios Importado por: Lenovo México S. de R.L. de C.V. Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, D.F., México C.P. 05349 Tel. (55) 5000 8500 16 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 29
. Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and Lenovo Internet Support site, http://www.lenovo.com/CRUs, provide instructions for replacing self-service and optional-service CRUs. To start the Access - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 30
X X X Table 2. Optional-service CRUs Setup Instructions Palm rest (*1) PCI Express Mini Card for wireless LAN/WiMAX PCI Express Mini Card for wireless WAN Access Help X X X Online Hardware Maintenance Manual X X X *1 ThinkPad Edge 14" or Edge 15" model only 18 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 31
and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 32
those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own Electronic emissions notices The following information refers to ThinkPad Edge 11", Edge 13", Edge 14", and Edge 15", machine types 0196, 0197, 0199, 0217 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 33
with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: Lenovo (United States - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 34
führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf Korea Class B compliance statement Japan VCCI Class B compliance statement 22 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 35
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 36
encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 24 Service and Troubleshooting Guide - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 37
off monitor: After 10 minutes Turn off hard disks: After 15 minutes System standby: After 25 minutes System hibernates: Never To keyboard. For more information about these settings, see your Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 38
the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad ThinkVantage TrackPoint Microsoft and Windows are trademarks or registered - Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 39
- Lenovo ThinkPad Edge 11 | (English) Service and Troubleshooting Guide - Page 40
Part Number: 0A96712 Printed in China (1P) P/N: 0A96712 *0A96712*
Service and Troubleshooting Guide
ThinkPad Edge 11
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, Edge 13
²
, Edge 14
²
, and Edge 15
²