Lenovo ThinkPad Edge E40 (English) Service and Troubleshooting Guide
Lenovo ThinkPad Edge E40 Manual
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- Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 1
Service and Troubleshooting Guide ThinkPad Edge 11², Edge 13², Edge 14², and Edge 15² - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 2
.com/support, click User Guides & Manuals, and then follow the instructions on the screen. Fifth Edition (November 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 3
3 Calling the Customer Support Center 3 Getting help around the world 4 Frequently asked questions 5 Worldwide telephone list 5 Appendix A. Lenovo Limited Warranty 13 Types of Warranty Service 14 Suplemento de Garantía para México 16 Appendix B. Customer Replaceable Units (CRUs 17 Appendix - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 4
ENERGY STAR model information 24 Notice for Safety and Warranty information 26 Notice for Regulatory information 26 Trademarks 26 ii Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 5
controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: © Copyright Lenovo - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 6
you can speak to the Customer Support Center for further guidance. • Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 7
, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. This system does not support batteries that are not genuine Lenovo-made or - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 8
disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. vi Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 9
of California, U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Service and Troubleshooting Guide vii - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 10
you open the device covers, unless instructed otherwise in the installation and configuration procedures. • Do not use you computer until all internal parts enclosures are fastened into place. Never use the computer when internal parts and circuits are exposed. viii Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 11
CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 12
x Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 13
on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 14
computer by following the instructions at: http://www.lenovo.com/register You will receive the following benefits after registering your computer: • Faster service when you call for help • Automatic notification of free software and special promotional offers 2 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 15
about ThinkPad notebook computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft® Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 16
listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty 4 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 17
service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Frequently asked questions To ensure that you receive the best performance from your computer, browse the following Web page to find information such as aids for troubleshooting - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 18
839 ThinkPad Service Center: 2871-5399 (Cantonese, English, Mandarin) 1-800-912-3021 (Spanish) 0-800-011-1029 (Spanish) 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 7010-5150 (Warranty service and support) (Danish) 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) 6 Service and Troubleshooting - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 19
09-459-6960 +358-800-1-4260 (Warranty service and support) (Finnish) 0238-557-450 Hardware: 0810-631-213 (Warranty service and support) Software: 0810-631-020 (Warranty service and support) (French) 07032-15-49201 01805-00 46 18 (Warranty service and support) (German) +30-210-680-1700 1800-624 - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 20
Libya Luxembourg Malaysia Malta Mexico Middle East Telephone number ThinkPad battery recall: 0120-277-874 PC Products Toll Free and an operator will answer. Please ask for "English support please," and your call will be transferred to an English (0)1475-555-055 8 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 21
001-866-434-2080 (Lenovo Customer Support Center - Toll free) (Spanish) 009-800-52-10026 (Spanish) 0-800-50-866 (Spanish) 1800-1601-0033 (Local number only) +603 8315 6858 (DID) (English, Filipino) +48 22 760-73-00 (Polski) +351 21 892 7046 (Portuguese) Al Mana Computer Services: 00 974 4489 966 - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 22
507 333 0040 21 40 10 870 (Payable) (Ukrainian, Russian, English) 800 02000141 (English, Arabic) 01475-555-055 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (Select "Option #1") (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) 10 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 23
& Trading Co.: 00 967 1209 8278 Yemen Business Machines (YBM): 00 967 3 213 324 / 214 655, 967 3 213 909 / 213 324 Chapter 2. Getting help and service 11 - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 24
12 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 25
Warranty Service 3, 1 1 4, 1 1 ThinkPad Edge 13" Machine Type 0196, 0197, 0492 Country or Region of Purchase Australia Other Warranty period Parts and Labor 1 year Battery pack - 1 year Parts and Labor 1 year Battery pack - 1 year Type of Warranty Service 3, 1 1 4, 1 1 © Copyright Lenovo 2011 - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 26
Japan Other Warranty period Parts and Labor 1 year Battery pack - 1 year Parts and Labor 1 year Battery pack - 1 year Type of Warranty Service 3, 1 1 4, 1 1 ThinkPad Edge 14" and Edge 15" Machine Type Country or Region of Purchase 0199, 0301, 0302, Australia, New Zealand, 0319, 0578, 0579 and - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 27
be specified in the instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 28
obtener una lista de los Centros de servicio autorizados, por favor, visite: http://www.lenovo.com/mx/es/servicios Importado por: Lenovo México S. de R.L. de C.V. Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, D.F., México C.P. 05349 Tel. (55) 5000 8500 16 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 29
the AC adapter, the power cord, the battery, and the hard drive. In some products, such components as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may also be CRUs. • Optional-service CRUs: these CRUs are isolated parts within the computer that are - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 30
X X X Table 2. Optional-service CRUs Setup Instructions Palm rest (*1) PCI Express Mini Card for wireless LAN/WiMAX PCI Express Mini Card for wireless WAN Access Help X X X Online Hardware Maintenance Manual X X X *1 ThinkPad Edge 14" or Edge 15" model only 18 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 31
operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering for use in implantation or other life support applications where malfunction may result in injury may vary. Lenovo may use or distribute any of the information you supply in any - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 32
Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your to ThinkPad Edge 11", Edge 13", Edge 14", and Edge 15", machine types 0196, 0197, 0199, 0217, 0221, 0250, 0301, 0302, 0319, 20 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 33
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: Lenovo (United - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 34
führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf Korea Class B compliance statement Japan VCCI Class B compliance statement 22 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 35
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 36
encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 24 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 37
XP) mode, press Fn key on your keyboard. For more information about these settings, see your Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 38
States, other countries, or both: Lenovo ThinkPad ThinkVantage TrackPoint Microsoft and Windows are trademarks or registered trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others. 26 Service and Troubleshooting Guide - Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 39
- Lenovo ThinkPad Edge E40 | (English) Service and Troubleshooting Guide - Page 40
Part Number: 0A96712 Printed in China (1P) P/N: 0A96712 *0A96712*
Service and Troubleshooting Guide
ThinkPad Edge 11
²
, Edge 13
²
, Edge 14
²
, and Edge 15
²