Lenovo ThinkPad X1 Carbon (English) User Guide - Page 117

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• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX. • Identification of software problem sources • Configuration of UEFI BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see "Warranty information" in the Safety, Warranty, and Setup Guide that comes with your computer. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, have the following information available: • Machine type and model • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include power adapters, printers, scanners, keyboards, mic, and more. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card. To shop at Lenovo, go to: http://www.lenovo.com/accessories/services/index.html Chapter 9. Getting support 103

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•
Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
•
Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Note:
All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
•
Identification of software problem sources
•
Configuration of UEFI BIOS as part of an installation or upgrade
•
Changes, modifications, or upgrades to device drivers
•
Installation and maintenance of network operating systems (NOS)
•
Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty information” in the
Safety, Warranty, and Setup Guide
that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you call. When calling for technical
assistance, have the following information available:
•
Machine type and model
•
Serial numbers of your computer, monitor, and other components, or your proof of purchase
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information for your system
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
Safety, Warranty, and Setup Guide
that comes with
your computer.
Note:
Phone numbers are subject to change without notice. The latest phone numbers are available at
http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.
Finding ThinkPad options
If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories
and upgrades to meet your needs. Options include power adapters, printers, scanners, keyboards, mic,
and more.
You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an
Internet connection and a credit card.
To shop at Lenovo, go to:
Chapter 9
.
Getting support
103