Lenovo ThinkPad X40 (English) Service and Troubleshooting Guide for the ThinkP
Lenovo ThinkPad X40 Manual
View all Lenovo ThinkPad X40 manuals
Add to My Manuals
Save this manual to your list of manuals |
Lenovo ThinkPad X40 manual content summary:
- Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 1
ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 2
- Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 3
ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 4
. All rights reserved. U.S. GOVERNMENT USERS - RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 5
problems 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 19 A power switch problem 19 Keyboard problems 19 TrackPoint problems 20 Standby and hibernation problems . . . 21 Computer screen problems 24 Battery problems 25 Hard disk drive problems - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 6
Index 85 iv ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 7
follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the adapters and batteries. In addition to mobile personal computers, Lenovo ships some products (such as speakers or monitors) with external power adapters - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 8
to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product. vi ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 9
Lenovo expressly identifies CRUs as such, and provides documentation with instructions when it is appropriate for customers to replace those parts. You must closely follow all instructions , contact the Customer Support Center. Although there are no moving parts in your computer after the power cord - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 10
the cords. Carefully connect and disconnect the equipment from the electrical outlet. Batteries All personal computers manufactured by Lenovo contain a non-rechargeable coin cell battery to provide power to the system clock. In addition many viii ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 11
such as ThinkPad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery. Do - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 12
v Airflow temperatures into the computer should not exceed 35° C (95° F). v Do not use non-ThinkCentre air filtration devices. CD and DVD drive safety CD and DVD drives spin discs at a high speed it must be used with a properly grounded outlet. x ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 13
To Connect Turn everything OFF. First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. To Disconnect Turn everything OFF. First, remove the power cord from the outlet. Remove signal cables from receptacles. Remove all - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 14
. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. xii ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 15
or upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 16
install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. xiv ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 17
not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls the risk of suffocation from plastic bags. Many PC products and accessories contain cords, cables or wires, such as power cords . Save these instructions. Important safety information xv - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 18
xvi ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 19
Notice for ThinkPad X40 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides simpler - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 20
xviii ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 21
use the Access IBM button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery™ workspace. Use the Rescue and Recovery workspace to do the following: v Get essential system information. v Troubleshoot problems using diagnostics. v Restore your backups - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 22
upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device. xx ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 23
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 © Lenovo 2005. Portions © IBM Corp. 2005. 1 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 24
Microphone jack Computer display System-status indicators Kensington lock hole Modem connector Ethernet connector USB connector Infrared port SD Card slot Stereo headphone jack USB connector USB power connector Monitor connector Power jack 2 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 25
double data rate (DDR) synchronous dynamic random access memory (DRAM) Storage device v 1.8-inch hard disk drive Display The color display uses TFT technology: v Size: 12.1 inch v Resolution: - LCD: 1024-by-768 - External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 87-key, 88-key, or - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 26
Features v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) 4 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 27
: 100-240 V ac, 50 to 60 Hz Battery pack v ThinkPad X40 Series 4 Cell Lithium-ion (Li-Ion) battery pack - Nominal voltage: 14.4 V dc - Capacity: 1.9 AH v ThinkPad X40 Series 8 Cell Li-Ion battery pack - Nominal voltage: 14.4 V dc - Capacity: 4.3 AH Chapter 1. Overview of your new ThinkPad computer 5 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 28
is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 29
your hard disk drive. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 30
If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate or between the keys. 3. Allow to dry. 8 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 31
Caring for your ThinkPad computer 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 32
Caring for your ThinkPad computer 10 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 33
problems 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 19 A power switch problem 19 Keyboard problems 19 TrackPoint problems 20 Standby and hibernation problems . . . 21 Computer screen problems 24 Battery problems 25 Hard disk drive problems - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 34
the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes. If this does not solve the problem, have the computer serviced. 12 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 35
computer problems Message Solution 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter BIOS - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 36
: System timer error Have the computer serviced. 0270: Real time clock error Have the computer serviced. 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility. 14 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 37
Solving computer problems Message Solution 0280: Previous boot incomplete Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 38
time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size has been changed, re-create the hibernation file. 16 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 39
hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 40
standby or hibernation. Problem: The DOS full-screen looks smaller. Solution: If you use a DOS application that supports only 640×480 resolution computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image. 18 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 41
disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forgot your supervisor password, Lenovo authorized servicer will not reset your - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 42
following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or the pointing device does not work. 20 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 43
or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain the device drivers, visit this Web site. http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html To download the device drivers, follow the instructions on the screen. Problem The scrolling or - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 44
button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be 22 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 45
opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. 4. With the cursor key, select Config; then press Enter. The Power submenu is displayed. 5. Select Timer Wake with Battery Operation by pressing - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 46
the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows 2000 or Windows XP has been installed. Computer screen problems - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 47
7. Click the Monitor tab. 8. Make sure the information is correct. 9. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshooter button. Problem: The screen stays on even after you turn off your computer. Solution: Press - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 48
the ″Boot priority order″. If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled. Move it into the ″Boot priority order″. A startup problem Problem: The Microsoft® Windows® operating system will not start. 26 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 49
Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. v Communicate by using the internet and link to the ThinkPad support site. v Troubleshoot and diagnose problems using diagnostics. In the top panel of the Rescue and Recovery workspace, you can click - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 50
start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. 28 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 51
the entry to the ″Boot priority order″ list. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: The computer can not play a CD - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 52
computer. v The necessary device drivers are installed. v The application works when it is run on some other computer. If an error message appears while you are using the application program, refer to the manuals supplied with the application. 30 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 53
programs may not run correctly. Download the latest version from the Web site listed below: v ThinkPad 2.5 inch Hard Disk Drive Firmware Update Utility (version released before January 24, 2005): The latest version is available at http://www.lenovo.com/think/support/ v Drive Fitness Test (v3.99 or - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 54
to start Windows. For more information about using Rescue and Recovery features, see "Data backup-and-restore tools" or "Introducing Rescue and Recovery" in Access Help. To recover the hard disk to its original contents, do the following: 32 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 55
Restore my hard drive to the original factory state and then click Next. 6. Follow the instructions on the screen. 7. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. Upgrading the hard disk drive You can - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 56
turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the hard disk drive. 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 34 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 57
new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Close the computer display and turn the computer over so that its bottom side is up. 10. Reinstall the screw. 11. Reinstall the battery. Chapter 2. Solving computer problems 35 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 58
to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery lock to the unlock position. 4. Slide and hold the battery latch 1 ; then remove the battery 2 . 36 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 59
Replacing the battery 1 2 5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. 6. Slide the battery lock to the lock position. Chapter 2. Solving computer problems 37 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 60
Replacing the battery 7. Turn the computer over again. Connect the ac adapter and the cables to the computer. 38 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 61
Chapter 3. Getting help and service Getting help and service 40 Getting help on the Web 40 Calling the Customer Support Center . . . 40 Getting help around the world 42 © Lenovo 2005. Portions © IBM Corp. 2005. 39 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 62
if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 63
to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 64
. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support/, click Warranty, and follow the instructions on the screen. 42 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 65
to Bluetooth Specification 1.1 and 1.2 as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card: v Generic Access v Service Discovery v v Printer v Human Interface Device (Keyboard/Mouse) v Basic Image v Handsfree © Lenovo 2005. Portions © IBM Corp. 2005. 43 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 66
in violation of government regulations. Consult the network administrator, the instruction manual, or the approval label for the Access Point to determine the authorization of your Access Point in your specific country or geographic region. 44 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 67
instruction. In countries other than the United States and Canada, extra IEEE 802.11b channels may be supported. If you have a problem Mode″ with next steps. 1. Start Windows 2000/XP. Logon with administrative privileges. 2. Right mouse click on My computer on Desktop and select Property. 3. Click - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 68
46 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 69
Lenovo's Official Published Specifications ("Specifications") which are available on request. The warranty period for the Machine starts on the original date of installation and is specified in Part LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. © Lenovo 2005. Portions © IBM Corp. 2005. 47 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 70
site or from other electronic media, and following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called "BIOS"), utility programs, device drivers, and other software updates. 48 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 71
, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically, through your application of software updates, or with - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 72
a default on Lenovo's part or other liability, you are entitled to recover damages from Lenovo. In each Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your 50 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 73
and Lenovo's rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 74
harm to real property and tangible personal property caused by Lenovo's negligence; and Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws in the Province of Ontario. 52 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 75
of Liability: The following is added to this section: Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, Lenovo's liability is limited to the repair or replacement of the goods or - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 76
property will be limited to that caused by Lenovo's negligence; and 2. as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant to, or in any way related stage they were at when the vacancy occurred. 54 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 77
Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 78
of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, announced and made available in such countries. 56 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 79
for that Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service. If you purchased a Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 80
, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising out of this Statement of Limited Warranty or related to its violation, 58 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 81
application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a competent court in service from IBM service in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact IBM service at the following address: IBM Warranty & Service - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 82
actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if Lenovo is at fault) or of such cause, for a maximum amount equal to the charges you OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. 60 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 83
paragraph does not apply. What Lenovo Will Do to Correct Problems: The following is added to this section: During the warranty period, Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service. Limitation of Liability: The following paragraph - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 84
Lenovo Will Do to Correct Problems: The following is added to this section: During the warranty period, transportation for delivery of the failing Machine to Lenovo or IBM service will be at Lenovo : The following is added to this section: 62 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 85
means any act, statement, omission, or negligence on the part of Lenovo in connection with, or in relation to, the subject matter of above, under no circumstances is Lenovo, its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were informed of the - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 86
part of Lenovo in connection with Lenovo or they were informed of the possibility of such losses: 1. loss of, or damage to, data; 2. special, indirect, or consequential loss; or 3. loss of profits, business, revenue, goodwill, or anticipated savings. 64 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 87
/ 6EK/ 8EK/ 6GK models Korea All models except 2371-67K/ 87K/ 6EK/ 8EK/ 6GK Korea Japan Warranty period Types of Warranty Service Parts and Labor - 3 years 6 Battery pack - 1 year 1 Parts and Labor - 1 year 6 Battery pack - 1 year 1 Parts and Labor - 1 year 6 All except Japan and Korea - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 88
pack - 1 year 1 Parts and Labor - 3 years 5 2527 Battery pack - 1 year 1 US, Canada, Mexico, Brazil, and Parts and Labor - 1 year 6 Australia Battery pack - 1 year 1 Others Parts and Labor - 1 year 7 Battery pack - 1 year 1 66 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 89
for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 90
http://www.lenovo.com/think/support and click Support phone list. Country or Region Africa Telephone Number Africa: +44 (0)1475 555 055 South Africa: +27 11 3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner 68 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 91
: 852 2825 7799 Commercial PC: 852 8205 0333 ThinkPad and WorkPad: 852 2825 6580 (Cantonese, English, Putonghua) 1-800-912-3021 (Spanish) 284-3911 (Spanish) 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 (30 day up and running support) 7010-5150 (Warranty service and support) (Danish) 566-4755 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 92
+62-21-251-2955 (English, Bahasa Indonesian) 01-815-9202 (30 day up and running support) 01-881-1444 (Warranty service and support) (English) 02-7031-6101 (30 day up and running support) +39-800-820094 (Warranty service and support) (Italian) 70 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 93
International: +81-46-266-4724 ThinkPad: Toll free: 0120-887- ″English support please,″ and your call will be transferred to an English speaking operator. PC Software: Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 (Spanish) 0-800-50- - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 94
shall apply. All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. Lenovo 72 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 95
Customer Support Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center . To obtain a list of Authorized Service Centers, please visit: http://www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mexico.html - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 96
74 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 97
(CRUs) For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located. Service and Setup Troubleshooting Poster Guide Access Help Battery AC adapter and - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 98
v The Customer Support Center. For the telephone number of the Support Center for your country or region, see "Worldwide telephone list" on page 68. 76 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 99
the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 100
those Web sites are not part of the materials for this Lenovo product, and use of data for their specific environment. Television to ThinkPad X40, machine type 2371, 2372 instructions, may cause harmful interference to radio communications. 78 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 101
receiver is connected. v Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 102
ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, 80 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 103
service, or marketing, and follow that person's instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. IBM Lotus Software Offer About the - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 104
ibm.com or http://www.lotus.com/passport. To order a CD: **Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new ThinkPad computer [email protected] 82 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 105
States, other countries, or both: Lenovo PS/2 Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraBase The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) IBM logo (used under license - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 106
84 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 107
2 P password problems 19 setting 7 PC-Doctor for Windows 12 power switch problems 19 problem A startup 26 problems battery 25 computer screen 24 diagnosing 12 fingerprint reader 28 hard disk 26 hibernation 21 keyboard 19 password 19 power management 21 power switch 19 standby 21 troubleshooting 12 - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 108
86 ThinkPad®X40 Series Service and Troubleshooting Guide - Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 109
- Lenovo ThinkPad X40 | (English) Service and Troubleshooting Guide for the ThinkP - Page 110
Part Number: 39T2190 Printed in China (1P) P/N: 39T2190
ThinkPad
®
X40
Series
Service
and
Troubleshooting
Guide