Lenovo ThinkServer RD220 Warranty and Support Information
Lenovo ThinkServer RD220 Manual
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- Lenovo ThinkServer RD220 | Warranty and Support Information - Page 1
ThinkServer Warranty and Support Information Machine Types: 3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808, 3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824, 3826, and 3836 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 2
- Lenovo ThinkServer RD220 | Warranty and Support Information - Page 3
ThinkServer Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 4
and the Safety Information manuals that are included with the product. First Edition (June 2009) © Copyright Lenovo 2009. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 5
Contents Chapter 1. Information resources 1 ThinkServer Web site (http://www.lenovo.com/thinkserver 1 Documentation 1 Help and service 2 Before you call 2 Calling for service 2 Lenovo product service information for Taiwan 6 Chapter 2. Lenovo Limited Warranty 7 Warranty Information 11 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 6
iv Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 7
the Lenovo Limited Warranty v Access the online manuals for your products v Access the troubleshooting and support information for your server model and other supported products v Download the latest device drivers and software updates for your server model v Find the service and support phone - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 8
and download device drivers and updates by following the instructions at the Lenovo Web site: http://www.lenovo.com/support Help and service This section contains information about calling for help and service. Before you call Before you call, do the following to try to solve the problem by yourself - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 9
to fix the problem. Hardware repair If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. Engineering Change management There might be changes that are required after a product has been sold. Lenovo will make selected - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 10
800-011-1029 (Spanish) Calls within the country: 0800-0426 Calls outside the country: +385-1-6110095 +357-22-841100 +420-2-7213-1316 Warranty service and support: 7010-5150 (Danish) 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) +202-35361005 800-6264 (Spanish) +372 66 00 800 +372 6776793 +358-800 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 11
555-055 020-513-3939 (Dutch) 0800-777-217 (English) 001-800-220-1830 (Spanish) 8152-1550 (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center - toll free) (Spanish) 0-800-50-866 (Spanish) 1800-1601-0033 (Local number only) +603-8315 6858 (DID) (English, Filipino) General number: +48 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 12
829 5160 / 844 3 942 6457 (English, Vietnamese) Refer to Chapter 2, "Lenovo Limited Warranty," on page 7 for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service. Lenovo product service information for Taiwan 6 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 13
www.lenovo.com/ support/phone. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider's normal service area. Contact a local Service Provider for location-specific information. © Lenovo 2009. Portions © IBM Corp - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 14
your Service Provider will ship the CRU to you for you to install. If your problem cannot be to Lenovo for a refund of your purchase price. Replacement of a Product or Part When the warranty service involves , alterations, and attachments not under warranty service; 2. ensure that the product or part - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 15
by you; v damage caused by a non-authorized service provider; v failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request; and v any technical or other support, such as assistance with ″how-to″ questions - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 16
is: 1) in your Service Provider's possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation. Neither Lenovo nor your Service Provider is responsible for any with the Arbitration Rules of Singapore International 10 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 17
Economic Area (EEA) Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in EEA countries may be obtained in - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 18
Warranty Period Parts and labor - 3 years Parts and labor - 1 year Parts and labor - 3 years Parts and labor - 1 year Parts and labor - 3 years Type of Warranty Service 1 and 2 1 and 2 1 and 2 1 and 2 1 and 2 12 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 19
Machine Type 3797 3798 3808 3809 3815 Country or Region of Purchase United States, Canada, Latin America (except Brazil Parts and labor - 1 year Parts and labor - 3 years Parts and labor - 1 year Type of Warranty Service 1 and 2 1 and 2 1 and 2 1 and 2 1 and 2 Chapter 2. Lenovo Limited Warranty 13 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 20
Warranty Period Parts and labor - 3 years Parts and labor - 1 year Parts and labor - 3 years Parts and labor - 1 year Parts and labor - 3 years Type of Warranty Service 1 and 2 1 and 2 1 and 2 1 and 2 1 and 2 14 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 21
your call, parts availability, and other factors. A warranty period of three (3) years on parts and one (1) year on labor means that Lenovo will provide warranty service without charge for: a. parts and labor during the first year of the warranty period (or a longer period as required by law); and - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 22
instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service is required: 1) return instructions, a prepaid return shipping Service Under On-Site Service, your Service - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 23
of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. 5. Product Exchange Service Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 24
Lenovo Centro Tecnológico S. de R.L. de C.V. Apodaca Technology Park Boulevar Escobedo #316 Apodaca, Nuevo León, México C.P. 66601 Marketing by: Lenovo México S. de R.L. de C.V. Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, D.F., México C.P. 05349 Tel. (55) 5000 8500 18 Warranty and Support - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 25
-service CRUs and Optional-service CRUs. Refer to the following tables to determine which publication contains the instructions you need. The publications are available on the ThinkServer Documentation DVD and also the Lenovo Web site at: http://www.lenovo.com/support © Lenovo 2009. Portions © IBM - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 26
Riser card v Front USB connectors v Video Graphics Array (VGA) connector Table 2. CRUs for the RD220 server List of machine types: 3729, 3779, 3797, and 3798. Self-service CRUs Optional-service CRUs v Adapter cards v Battery v EasyLED diagnostics card v Hard disk drives v Heat sink v Hot-swap - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 27
server and TD200x server List of machine types: 3719, 3724, 3808, 3809, 3815, 3817, 3821, 3822, 3823, 3824, 3826, and 3836. Self-service CRUs Optional-service CRUs v Adapter cards v Battery v DASD backplane v Front fan v Front USB connectors v Hard disk drives v Heat sink v Hot-swap power supply - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 28
22 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 29
, program, or service. Lenovo may have patents Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing LENOVO the publication. Lenovo may make or other life support applications where change Lenovo product of Lenovo or third - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 30
in this publication to non-Lenovo Web sites are provided part of the materials for this Lenovo product, and use of those compliance The Lenovo product Beyanı Bu Lenovo ürünü, T.C. Ç Lenovo, the Lenovo logo, and ThinkServer are trademarks of Lenovo in the United States, other countries, or both. IBM - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 31
Other company, product, or service names may be trademarks or service marks of others. Chapter 4. Notices 25 - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 32
26 Warranty and Support Information - Lenovo ThinkServer RD220 | Warranty and Support Information - Page 33
- Lenovo ThinkServer RD220 | Warranty and Support Information - Page 34
Printed in USA
ThinkServer
Warranty and Support Information
Machine Types:
3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808,
3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824,
3826, and 3836