Lenovo X200 Service Guide

Lenovo X200 - ThinkPad Tablet 7453 Manual

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  • Lenovo X200 | Service Guide - Page 1
    ThinkPad® X200 Tablet Service and Troubleshooting Guide
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  • Lenovo X200 | Service Guide - Page 3
    ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. First Edition (July 2008) © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense
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    using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 19 Memory problems 21 Password problems 21 Keyboard problems 22 Pointing device problems 22 Sleep (standby) or hibernation problems 23 Computer screen problems 25 Battery problems 28
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    Avis de conformité à la réglementation d'Industrie Canada 71 European Union EMC Directive conformance statement 71 EU-EMC 73 ENERGY STAR model information . . . . 74 Notice for Regulatory information . . . . 76 Trademarks 77 Index 79 iv ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    . The temperature they reach depends on the amount of system activity and the level of charge in the battery. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. v Avoid keeping your hands, your lap, or any other part of your body in contact with a hot
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    computer. Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power-on indicator is off: - computer in a tightly packed suitcase or bag. vi ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual, called Access Help, preinstalled on your ThinkPad computer. Access Help
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    ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to workspace, which runs independently of the Windows® operating system and is hidden from it. 2 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    fans or air purifiers, can produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts
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    before closing the tray. v When installing the HDD, SSD, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. v Turn off your computer if you are replacing the HDD or SSD. 4 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD. Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: v Scratching the
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    may start to appear between the point you touched with your finger during the finger point, and its actual position on the screen. To avoid this, regularly correct the accuracy of the finger input by use of the touch panel Settings Utility. 6 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, ThinkPad computer 7
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    . 2. Gently wipe foreign particles and dust from the touch panel with one side of the cloth. 3. Wipe smudges or fingerprints with the other side of the cloth, or with a clean cloth. 4. After using the cloth, wash it with a neutral detergent. 8 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Access Help. Where can I find the detailed specifications for my ThinkPad computer? See http://www.lenovo.com/think/support. I need to upgrade a device or I need to replace one of the following: the HDD, the SSD, the PCI Express Mini Card, the memory, the keyboard, or the palm rest. See the Appendix
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    : Set the startup device. v Restart: Restart the system. v HDD diagnostic program: Run the diagnostic test of the HDD or SSD. To enter the BIOS Setup Utility, do as follows: 1. To protect yourself default settings or discard the changes. 10 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    PC-Doctor for Windows. 3. Click PC-Doctor for Windows. For more information about PC-Doctor for Windows, see the Help for the program. Attention: v If you need help or further information about the problem, choose any of the following: - Lenovo Troubleshooting Center - Update System Drivers - System
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    then turn it on again. 2. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 3. Click Diagnose hardware. For more information about PC-Doctor, see the Help for the program. 12 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    here is PC-Doctor for Windows. Message Solution 0176: System Security - The System has been tampered with. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have
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    configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run the BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 14 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Message Solution 0251: System CMOS checksum bad The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and
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    been changed, re-create the hibernation file. Verify the following: v The HDD or SSD is correctly installed. v A startable disc is in the drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 16 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error - the default setting. Device Disabled Press F10 and then Enter to restart the system. Cannot boot
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    tamper detected. 0260: System timer error 0270: Real time clock error 02D0: System cache error 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error 18 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    3. If these items are set properly, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD or SSD by using a partition software, information about that
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    does not respond, remove and reinstall the AC adapter and the battery. Your computer might lock when it enters sleep (standby) mode during a communication operation. Disable the sleep (standby) timer when you are working on the network. 20 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    including the maximum memory size and the memory speed. For details, refer to the instructions in "Replacing memory" on page 45. 5. Run PC-Doctor for Windows. If you cannot startup Windows, use PC-Doctor from the service partition on your hard disk drive. Password problems Problem: You forgot your
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    to the computer. Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad TrackPoint driver is installed. 22 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    -test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See "Specifications" on page 66. 2. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer
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    components. a. Allow the computer to cool. b. Press Fn to return from sleep (standby) mode. 3. If the computer still enters sleep (standby) mode unexpectedly, the internal fan or other parts may have failed. Have the computer serviced. 24 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright
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    are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button. 26 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    . 9. Click the Properties button. Check the ″Device status″ box and make sure that the device is working properly. If not, click the Troubleshoot button. Problem: A message, "Unable to create overlay window," appears when I try to start DVD playback. -orI get poor or no playback while running video
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    Reinstall the battery and reconnect the AC adapter, then turn on the computer. 4. If the power adapter icon still does not appear on the task bar and the AC power indicator does not light up, have the AC adapter and your computer serviced. 28 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours
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    of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the Diskeeper program, preinstalled on your system, for faster access to the data. 30 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. Startup problems Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your
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    . Now, the device is included in the ″Boot priority order″ list. 8. Configure the boot priority order to enable the device to start up the operating system. 9. To save the change, press F10. Select Yes and press Enter. 32 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    to the support site. v Troubleshoot and diagnose problems using diagnostics. For more information about using Rescue and Recovery features, see "Problem solving" in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models
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    system. 2. Turn off the computer, and then turn it on again. 3. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions on the screen. 34 ThinkPad® X200 Tablet Service and Troubleshooting
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    system starts up from the recovery discs. 2. Insert the Rescue and Recovery disc into the optical drive. 3. Restart the computer. After a short wait, the Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions on the screen of the Windows operating system. Therefore,
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    36 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Chapter 5. Upgrading and replacing devices Replacing the battery Important: Read Safety and Warranty Guide before replacing the battery. To replace the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer. 2. Close the computer
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    4. Install a fully charged battery by sliding it into the battery compartment 1. 5. Slide the battery latch to the locked position 2 . 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. 38 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Upgrading the hard disk drive or solid state drive Important: Read Safety and Warranty Guide before replacing the HDD or SSD. You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller
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    Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the drive slot cover. Then, flip out the cover 2 and pull up to remove it 3 . 3 1 2 5. Remove the drive by pulling out the tab. 40 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    6. Detach the rubber rails from the drive. 7. Attach the rubber rails to the new drive. 8. Insert the drive into the drive bay; then press it firmly into place. Chapter 5. Upgrading and replacing devices 41
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    9. Insert and reinstall the cover of the drive slot 1 . Then, slide in the cover 2 and reinstall the screw 3 . 3 1 2 10. Reinstall the battery. 11. Turn the computer over again. Connect the AC adapter and the cables to the computer. 42 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the drive slot cover. Then, flip out the cover 2 and pull up to remove it 3 . 3 1 2 5. Remove the drive by pulling out the tab. Chapter 5. Upgrading and replacing devices 43
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    6. Pull the tab to remove the SSD from the adapter. 7. Insert a new SSD into the bracket. 44 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    the drive slot 1 . Then, slide in the cover 2 and reinstall the screw 3 . 3 1 2 10. Reinstall the battery. 11. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Chapter 5. Upgrading
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    memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound battery. 5. Loosen the screws 1 on the memory slot cover; then remove the cover 2. 1 1 2 46 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    6. If the SO-DIMM is already in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 . Be sure to save it for future use. Chapter 5. Upgrading and replacing devices 47
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    it downward until it snaps into place 2 . Make sure that the SO-DIMM is firmly fixed in the slot and cannot be moved easily. 1 2 1 2 48 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    an SO-DIMM, do not use your computer until you have closed the memory slot cover. Never use the computer with the cover open. 2 2 1 9. Reinstall the battery. 10. Turn the computer over, and reconnect the AC adapter and the cables to the computer. Chapter 5. Upgrading and replacing devices 49
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    correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The "Installed memory" item shows the total amount of memory installed in your computer. 50 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and
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    location are located in the "Worldwide telephone list" on page 53 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, 52 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. Worldwide telephone list Phone numbers are subject to
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    7213-1316 Denmark 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 54 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    -140-3555 (English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716
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    +9411 2493548 (English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 56 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area
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    58 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Parts and Labor - 4 years Battery pack and Tablet Digitizer Pen - 1 year Parts and Labor - 4 years Battery pack and Tablet Digitizer Pen - 1 year Parts and Labor - 4 years Battery pack and Tablet Digitizer Pen - 1 year Types of Warranty Service 3 1 4 1 3 1 4 1 2 1 3 1 4 1 2 1 © Copyright Lenovo
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    center. A courier will pick up your product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the product to you. 4. Customer Carry-In or Mail-In Service 60 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    replacement product was received may result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. Appendix A. Warranty
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    62 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    the AC adapter, the power cord, the battery, and the hard drive. In some products, such components as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may also be CRUs. v Optional-service CRUs: these CRUs are isolated parts within the computer that are
  • Lenovo X200 | Service Guide - Page 72
    and tells where to find the replacement instructions. Service and Setup Troubleshooting Instructions Guide Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Storage device (HDD or SSD) Memory Optical drive Tablet digitizer pen SIM card Keyboard Palm rest PCI Express Mini
  • Lenovo X200 | Service Guide - Page 73
    system properties of your computer. You can do this as follows: Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 2.5-inch (64 mm) hard disk drive
  • Lenovo X200 | Service Guide - Page 74
    when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: - Operating: 8% to 80% - Non-operating: 5% to 95% Heat output 66 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    -240 V AC, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack - Nominal voltage: 14.4 V DC - Capacity: 2.0 AH or 4.8 AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar. Appendix C. Features and Specifications 67
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    68 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    of any other product, program, or service. Lenovo may have patents or pending patent applications life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties
  • Lenovo X200 | Service Guide - Page 78
    are not part of the materials for this Lenovo product, and systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific ThinkPad® X200 Tablet Service and Troubleshooting Guide
  • Lenovo X200 | Service Guide - Page 79
    v Consult an authorized dealer or service representative for help. Properly shielded and available from Lenovo authorized dealers. Lenovo is not equipment. This device complies with Part 15 of the FCC Rules. apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'
  • Lenovo X200 | Service Guide - Page 80
    berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. 72 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    not to be thrown away, but rather reclaimed upon end of life per this Directive. Users of electrical and electronic equipment (EEE) lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries
  • Lenovo X200 | Service Guide - Page 82
    efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 74 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    settings: - Turn off hard disks: After 15 minutes - Hibernate: Never To awaken your computer from Sleep (Windows Vista) or System Standby (Windows XP) mode, press Fn key on your keyboard. For more information about these settings, see your Windows Help and Support information system. The Wake on
  • Lenovo X200 | Service Guide - Page 84
    . 8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. 76 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo® Rescue and Recovery® ThinkPad® ThinkVantage® TrackPoint® UltraBase Ultrabay Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other
  • Lenovo X200 | Service Guide - Page 86
    78 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    and Warranty Guide 1 service and help 51 service partition diagnosing the storage device 11 diagnosing the system 12 restoring the factory contents 34 Setup Instructions 1 sleep mode troubleshooting 23 solid state drive (SSD) 33 diagnosing 11 troubleshooting 29 upgrading 39 specifications hardware
  • Lenovo X200 | Service Guide - Page 88
    19 fingerprint reader 31 keyboard 22 memory 21 password 21 pointing device 22 sleep or hibernation 23 startup problems 31 storage device 29 U upgrading devices 37 W warranty information 59 Web help 51 worldwide support telephone list 53 80 ThinkPad® X200 Tablet Service and Troubleshooting Guide
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    Part Number: 44C9712 Printed in China (1P) P/N: 44C9712
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ThinkPad
®
X200 Tablet
Service and Troubleshooting Guide