Lexmark 13B0502 User Manual

Lexmark 13B0502 Manual

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  • Lexmark 13B0502 | User Manual - Page 1
    Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide February 2009 Machine type(s): 7013, 4549, 4564 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 www.lexmark.com
  • Lexmark 13B0502 | User Manual - Page 2
    Saving paper and toner...36 Saving energy...37 Recycling...38 Reducing printer noise...39 Loading paper and specialty media 41 Setting the Paper Size and Paper Type...41 Configuring Universal paper settings...41 Avoiding jams...42 Loading trays...43 Using a multipurpose or manual feeder...47 Paper
  • Lexmark 13B0502 | User Manual - Page 3
    media guidelines 55 Paper guidelines...55 Storing paper...57 Supported paper sizes, types, and weights...58 Printing 61 Printing a 80 E-mailing a document...80 Canceling an e-mail...82 Faxing 83 Getting the printer ready to fax...83 Sending a fax...94 Creating shortcuts...96 Using shortcuts
  • Lexmark 13B0502 | User Manual - Page 4
    146 Checking the status of supplies from a network computer 147 Moving the printer to another location...147 Shipping the printer...147 Ordering supplies...148 Replacing supplies...149 Administrative support 155 Finding advanced networking and administrator information 155 Restoring the factory
  • Lexmark 13B0502 | User Manual - Page 5
    jams 159 Clearing jams...159 Troubleshooting 174 Solving basic printer problems...174 Printer control panel display is blank or displays only diamonds 174 Understanding printer messages...174 Solving printing problems...185 Solving copy problems...187 Solving scanner problems...190 Solving fax
  • Lexmark 13B0502 | User Manual - Page 6
    6
  • Lexmark 13B0502 | User Manual - Page 7
    service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark your operating instructions that the inside of the printer near the fuser may
  • Lexmark 13B0502 | User Manual - Page 8
    of such problems. Remove printer before moving it. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. SAVE THESE INSTRUCTIONS
  • Lexmark 13B0502 | User Manual - Page 9
    • Setting up and configuring the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation-The setup documentation came with the printer and is also available on the Lexmark Web site at www
  • Lexmark 13B0502 | User Manual - Page 10
    the US-See the Statement of Limited Warranty included with this printer, or at support.lexmark.com. • Rest of the world-See the printed warranty that came with your printer. Selecting a location for the printer CAUTION-POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lbs) and requires
  • Lexmark 13B0502 | User Manual - Page 11
    ventilation: 5 1 4 3 2 1 Rear 305 mm (12 in.) 2 Right side 203 mm (8 in.) 3 Front 203 mm (8 in.) 4 Left side 76 mm (3 in.) 5 Top 254 mm (10 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Learning about the
  • Lexmark 13B0502 | User Manual - Page 12
    ADF) 4 System board door 5 Front door 6 Multipurpose feeder door Note: Depending on your printer model, this could be the manual feeder door. 7 Standard 250-sheet tray (Tray 1) 8 Standard exit bin The following illustration shows the printer back with its basic features or parts: Learning about the
  • Lexmark 13B0502 | User Manual - Page 13
    1 2 3 4 6 5 1 Rear door 2 Ethernet port 3 Wireless antenna Note: The wireless antenna appears on wireless models only. 4 Fax ports Note: Fax ports appear on fax models only. 5 USB port 6 Printer power cord socket 7 Power switch 8 Locking device 8 7 Learning about the printer 13
  • Lexmark 13B0502 | User Manual - Page 14
    scanner provides copy, fax, and scan capability. You can: • Make quick copies, or change the settings on the printer control panel to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them
  • Lexmark 13B0502 | User Manual - Page 15
    into the ADF faceup, short edge first. • Adjust the paper guides to touch the sides of the paper loaded. • Remove staples before .) paper. • Scan sizes from 124.46 x 127 mm (4.9 x 5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.). • Scan documents with mixed page sizes (letter and legal). the printer 15
  • Lexmark 13B0502 | User Manual - Page 16
    Understanding the printer control panel 1 2 3 Copy Scan/Email Content Darkness Text Text/ . Enters the number of copies to print Changes the size of the copied document to fit onto the currently selected paper size Changes Original Size, Paper Source, and Collate settings Opens the address book
  • Lexmark 13B0502 | User Manual - Page 17
    models, you can also perform two-sided scan jobs. 9 Fax Enters the fax function Note: Fax mode is not available on selected printer models. 10 Scan/Email Enters the scan or scan to e-mail function 1 2 3 9 8 765 4 Item 1 Menu Description Enters the administration menus 2 Display View
  • Lexmark 13B0502 | User Manual - Page 18
    selections and settings 7 Left arrow Scrolls left 8 Indicator light • Off-The power is off. • Blinking green-The printer is warming up, processing data, or printing. • Solid green-The printer is on, but idle. • Blinking red-Operator intervention is needed. 9 Back Returns one screen at a time to
  • Lexmark 13B0502 | User Manual - Page 19
    supported file types Notes: • The front USB port is available only on selected printer models. • When a USB flash memory device is inserted into the printer, the printer button is available only on selected printer models. 6 Options 7 Resolution Changes Original Size, Broadcast, Delayed Send, and
  • Lexmark 13B0502 | User Manual - Page 20
    memory card. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the
  • Lexmark 13B0502 | User Manual - Page 21
    length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. • If your printer model does not fax, your system board will not have the fax card attached to the system board. 5 Close the system board door. Additional
  • Lexmark 13B0502 | User Manual - Page 22
    then turn them off as well, and unplug any cables going into the printer. 1 Unpack the drawer, and then remove any packing material from the outside of the drawer. 2 Remove the tray from the support unit. 1 2 1 Support unit 2 Tray 3 Remove any packing material and tape from inside the tray. 4 Insert
  • Lexmark 13B0502 | User Manual - Page 23
    with the drawer, and then lower the printer into place. Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer first and then to a wall outlet. Additional
  • Lexmark 13B0502 | User Manual - Page 24
    you installed is not listed, then it is not installed correctly. Remove the option and install it again. • Network setup page-If your printer is a network model and is attached to a network, print a network setup page to verify the network connection. This page also provides important information
  • Lexmark 13B0502 | User Manual - Page 25
    up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows
  • Lexmark 13B0502 | User Manual - Page 26
    appears. 4 Double-click the Install icon. 5 Follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the
  • Lexmark 13B0502 | User Manual - Page 27
    System Preferences. 2 Click Print & Fax. 3 Select the printer, and then click Options & Supplies. 4 Click Driver, and then add any installed hardware options. 5 Click OK. networks will also require the auto setting. Check with your system support person if you are not sure which channel to select. •
  • Lexmark 13B0502 | User Manual - Page 28
    then to a properly grounded electrical outlet, and then turn the printer on. 1 2 Note: For fax setup, see the User's Guide on the Software and Documentation CD. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. Additional
  • Lexmark 13B0502 | User Manual - Page 29
    the label covering the USB port on the back of the printer. 8 Temporarily connect a USB cable between the computer on the wireless network and the printer. Notes: • After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly
  • Lexmark 13B0502 | User Manual - Page 30
    9 Follow the on-screen instructions to complete the software installation. Note: Basic is the recommended path to choose. Choose Advanced only if you want to customize your installation. 10 To allow other computers on the wireless network to use the wireless printer, follow steps 2 through 6 for
  • Lexmark 13B0502 | User Manual - Page 31
    3 Open the Safari browser. 4 From the Bookmarks drop-down menu, select Show. 5 Under Collections, select Bonjour or Rendevous, and then double-click the printer name. Note: The application is referred to as Rendezvous in MAC OS X version 10.3, but is now called Bonjour by Apple Computer. 6 From the
  • Lexmark 13B0502 | User Manual - Page 32
    a For IP printing: In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 and earlier 1 From the Go menu, choose Applications. 2 Double-click Utilities. 3 Locate and
  • Lexmark 13B0502 | User Manual - Page 33
    on the network, and then click Finish. Notes: • If your configured printer does not appear in the list of discovered printers, then click Add Port and follow the on-screen instructions. • If you do not know the IP address of the printer, then print a network setup page and locate the IP address in
  • Lexmark 13B0502 | User Manual - Page 34
    4 Install the drivers and add the printer. a Install a PPD file on the computer: 1 Insert the Software and Documentation CD in the CD or DVD drive. 2 Double-click the installer package for the printer. 3 From the Welcome screen, click Continue. 4 Click Continue again after viewing the Readme file. 5
  • Lexmark 13B0502 | User Manual - Page 35
    -up menu, choose AppleTalk. 8 From the second pop-up menu, select Local AppleTalk zone. 9 Select the printer from the list. 10 Click Add. Note: If the printer does not show up in the list, then you may need to add it using the IP address. Contact your system support person for assistance. Additional
  • Lexmark 13B0502 | User Manual - Page 36
    benefit. Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer
  • Lexmark 13B0502 | User Manual - Page 37
    a document: • Use the Lexmark preview feature, which you can select from the Print dialog, the Lexmark Toolbar, or the printer display, to see what the . This setting supports the performance specifications for your printer. To select an Eco-Mode setting: 1 From the printer control panel,
  • Lexmark 13B0502 | User Manual - Page 38
    . 4 In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode. 5 Click Submit. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices
  • Lexmark 13B0502 | User Manual - Page 39
    are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the pre-paid shipping label. You can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from
  • Lexmark 13B0502 | User Manual - Page 40
    or disabled, including the fax speaker and ringer. Off Use factory default settings. This setting supports the performance specifications for your printer. To select a Quiet Mode setting: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press
  • Lexmark 13B0502 | User Manual - Page 41
    sizes that are not preset in the printer menus. Set the Paper Size for the Manual Feeder to Universal when the size you want is not available from the Paper Size menu. Then, specify all of the following Universal size • Feed Direction Note: The smallest supported Universal size is 76 x 127 mm (3 x
  • Lexmark 13B0502 | User Manual - Page 42
    ) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet. Note: Select Portrait Height to adjust the paper height setting or Paper Width to adjust the paper width setting, or adjust both. Instructions to adjust
  • Lexmark 13B0502 | User Manual - Page 43
    • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. • Store paper per the manufacturer's recommendations. Loading trays 1 Pull the tray completely
  • Lexmark 13B0502 | User Manual - Page 44
    of paper you are loading. If you are loading A6-size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop
  • Lexmark 13B0502 | User Manual - Page 45
    the paper stack toward the back of the tray as shown with the recommended print side facedown. Note: The maximum fill line on the width guide indicates the maximum height for loading paper. Do not load A6-size paper to the maximum fill line; the tray holds only 150 sheets of A6
  • Lexmark 13B0502 | User Manual - Page 46
    Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. LETTERHEAD 5 Squeeze and slide the guides to lightly touch the side of the stack. 1 2 6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded
  • Lexmark 13B0502 | User Manual - Page 47
    loaded like a tray with up to 50 sheets of paper. The manual feeder can be loaded with one sheet of paper at a time. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock
  • Lexmark 13B0502 | User Manual - Page 48
    3 Pull the extension so it flips forward and down. Loading the multipurpose feeder 1 Squeeze and slide the guides out fully. 2 Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the
  • Lexmark 13B0502 | User Manual - Page 49
    with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. • Load letterhead with the logo faceup and the top edge entering the printer first. Loading paper and specialty media 49
  • Lexmark 13B0502 | User Manual - Page 50
    . 4 Squeeze and slide the guides to support the paper. 5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Make sure the paper fits loosely and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type. Loading paper and specialty media
  • Lexmark 13B0502 | User Manual - Page 51
    only one sheet of paper at a time. You can use the manual feeder to print on paper types or sizes that are not currently loaded in a tray. 1 Open the manual feeder door. 2 Load one sheet of paper faceup into the center of the manual feeder. Notes: • Load letterhead faceup, with the top of the
  • Lexmark 13B0502 | User Manual - Page 52
    card stock 7 envelopes Manual feeder 1 sheet of paper 1 sheet of paper labels 1 transparency 1 sheet of card stock 1 envelope Notes Vinyl, pharmacy, or dual-sided labels are not supported. Use paper labels only. Single-sided paper labels designed for laser printers are supported for occasional use
  • Lexmark 13B0502 | User Manual - Page 53
    does not match the Size setting of any other tray. Note: Paper Size settings are not automatic; they must be set manually from the Paper menu. each tray that you want to link. 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until
  • Lexmark 13B0502 | User Manual - Page 54
    To change a Custom Type name: 1 Type the printer IP address into the address field of your Web browser. Note: If you do custom name will replace a custom type name under the Custom Types and Paper Size and Type menus. 6 Click Submit. 7 Click Custom Types. Custom Types appears,
  • Lexmark 13B0502 | User Manual - Page 55
    (24 lb) or heavier paper. Note: Duplex printing is supported only for 60-90 g/m2 (16-24 lb bond) can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner
  • Lexmark 13B0502 | User Manual - Page 56
    feeding problems and with the printer: • Chemically jams and helps ensure trouble-free printing. To help by hand. • Do not mix sizes, types, or weights in the inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks
  • Lexmark 13B0502 | User Manual - Page 57
    , Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal
  • Lexmark 13B0502 | User Manual - Page 58
    the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60-90 g/m2 (16-24 lb) paper weights. The multipurpose and manual feeders support 60-163 g/m2 (16
  • Lexmark 13B0502 | User Manual - Page 59
    Paper sizes supported by the printer Paper size Dimensions Standard Optional 250- 250-sheet tray or 550-sheet tray Multipurpose Duplex path feeder or Manual feeder A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm X (5.8 x 8.3 in.) A61 105 x 148 mm X X (4.1 x 5.8 in.) Executive
  • Lexmark 13B0502 | User Manual - Page 60
    tray or 550-sheet tray Multipurpose Duplex path feeder or Manual feeder 10 Envelope 105 x 241 mm X X X (4.1 x 9.5 in.) Other Envelope 229 x 356 mm X X X (9 x 14 in.) 1 A6 is supported only for grain long papers. 2 If a paper size you want to use is not listed, configure a Universal
  • Lexmark 13B0502 | User Manual - Page 61
    . Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. The following flash drives are tested and approved for use with the printer: • Lexar Firefly (512 MB or 1 GB sizes) • SanDisk Cruizer Micro (512 MB
  • Lexmark 13B0502 | User Manual - Page 62
    . • You cannot print files for which you do not have printing permissions. • Some USB drives and USB hubs are not supported. To print from a flash drive: 1 Make sure the printer is on and Ready or Busy appears. 2 Insert a flash drive into the USB port. Notes: • If you insert the flash drive when
  • Lexmark 13B0502 | User Manual - Page 63
    In order to save paper, you can print on both sides of a sheet of paper. 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow to determine whether the chosen preprinted letterhead is acceptable for laser printers. Printing 63
  • Lexmark 13B0502 | User Manual - Page 64
    the sheet with the logo should enter the multipurpose feeder or manual feeder last. Note: Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print samples on the transparencies being considered
  • Lexmark 13B0502 | User Manual - Page 65
    or from the printer control panel Paper menu. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter-size transparencies and
  • Lexmark 13B0502 | User Manual - Page 66
    for laser printers. Check also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. • 1.6 mm (0.06 in.) strip on the leading and driver edge, and use a non-oozing adhesive. • Portrait jams or other paper handling problems. • Check with the
  • Lexmark 13B0502 | User Manual - Page 67
    prints, Ready appears. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear. 4 Press the arrow
  • Lexmark 13B0502 | User Manual - Page 68
    To cancel a print job, do one of the following: For Windows users In Windows Vista: 1 Click . 2 Click Control Panel. 3 Click Hardware and Sound. 4 Click Printers. 5 Double-click the printer icon. 6 Select the job to cancel. 7 From the keyboard, press Delete. In Windows XP: 1 Click Start. 2 From
  • Lexmark 13B0502 | User Manual - Page 69
    10.4 and earlier: 1 From the Go menu, choose Applications. 2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility. 3 Double-click the printer icon. 4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon
  • Lexmark 13B0502 | User Manual - Page 70
    clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass and have additional pages to copy, then place the next page on
  • Lexmark 13B0502 | User Manual - Page 71
    clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 From the Copy area, press the Options button. 5 Press the arrow buttons until Paper Source appears
  • Lexmark 13B0502 | User Manual - Page 72
    you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Options button. Original Size appears. 5 Press . 6 Press the arrow buttons until the size of the original document appears, and then press . 7 Press the arrow
  • Lexmark 13B0502 | User Manual - Page 73
    Note: If you select a paper size that is different from the original size, then the printer will scale the size automatically. 9 Press . 10 Change are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Options button
  • Lexmark 13B0502 | User Manual - Page 74
    , then the content of your original document will be scaled to fit the size of the paper onto which you are copying. To reduce or enlarge a If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Scale button. 5
  • Lexmark 13B0502 | User Manual - Page 75
    clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Content button until the light comes on next to the setting that best represents what you
  • Lexmark 13B0502 | User Manual - Page 76
    single sheet of paper. Notes: • The Paper Size must be set to Letter, Legal, A4, or B5 JIS. • The Copy Size must be set to 100%. 1 Load an If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Options button. 5
  • Lexmark 13B0502 | User Manual - Page 77
    clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass and have additional pages to copy, then place the next page on
  • Lexmark 13B0502 | User Manual - Page 78
    control panel, press . Stopping appears, followed by Cancel Job. 2 Press to cancel the job. Canceling appears. The printer clears all pages in the ADF or printer and then cancels the job. Improving copy quality Question Tip When should I use Text mode? • Use text mode when text preservation
  • Lexmark 13B0502 | User Manual - Page 79
    IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-
  • Lexmark 13B0502 | User Manual - Page 80
    . Creating an e-mail shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E-mail appears. E-mailing
  • Lexmark 13B0502 | User Manual - Page 81
    Start To Begin appears. c Press . Manually entering an e-mail address After selecting Manual on the printer control panel, Entry Name appears on the you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E-mail
  • Lexmark 13B0502 | User Manual - Page 82
    loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E-mail appears. 4 Press . Search appears. Note: If there are no entries in the address book, then Manual
  • Lexmark 13B0502 | User Manual - Page 83
    message) and station number (telephone number of the sending fax machine, business, other entity, or individual). To enter your fax setup information, use the printer control panel, or use your browser to access the Embedded Web Server and then enter the Settings menu. Note: If you do not have a TCP
  • Lexmark 13B0502 | User Manual - Page 84
    will move to the next space. 2 After entering the Station Name, press . The display changes to Station Number. 3 When Station Number appears, enter the printer fax number. a Press the button on the numeric keypad that corresponds with the number you want. b Press the right arrow button to move to
  • Lexmark 13B0502 | User Manual - Page 85
    one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active analog telephone wall jack. Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and
  • Lexmark 13B0502 | User Manual - Page 86
    for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active
  • Lexmark 13B0502 | User Manual - Page 87
    the arrow buttons until Distinctive Rings appears, and then press . e Press the arrow buttons until the desired ring tone appears, and then press . Connecting the printer and a telephone or answering machine to the same telephone line 1 Connect one end of the telephone cable that came with the
  • Lexmark 13B0502 | User Manual - Page 88
    Answering machine and telephone Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region •
  • Lexmark 13B0502 | User Manual - Page 89
    an answering machine, telephone, or other telecommunications equipment to the printer. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . Note: There is a special RJ-11 plug installed in the printer EXT port . Do not remove this plug. It is necessary
  • Lexmark 13B0502 | User Manual - Page 90
    necessary for the proper operation of the fax function and connected telephones. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to the adapter. Note: Your telephone adapter may look different than the one
  • Lexmark 13B0502 | User Manual - Page 91
    3 Connect the adapter into the N slot of an active analog telephone wall jack. 4 If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. Faxing
  • Lexmark 13B0502 | User Manual - Page 92
    program. Note: Setup steps may vary depending on your country or region. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Remove the protective plug from the
  • Lexmark 13B0502 | User Manual - Page 93
    address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 Click inside
  • Lexmark 13B0502 | User Manual - Page 94
    select Enable NTP. Note: If you prefer to set the date and time manually, click inside the Manually Set Date & Time box, and then enter the current date and time. 6 into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. 4 Enter the fax number, and then
  • Lexmark 13B0502 | User Manual - Page 95
    . For specific instructions using other Macintosh OS versions, see your Mac OS Help. 1 With a document open, choose File > Print. 2 From the Printer pop-up menu, choose your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. To install
  • Lexmark 13B0502 | User Manual - Page 96
    If you do not have an ID and password, get one from your system support person. 4 Click Fax Shortcut Setup. 5 Type a unique name for the shortcut you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first
  • Lexmark 13B0502 | User Manual - Page 97
    Note: If the address book feature is not enabled, contact your system support person. 1 Load an original document faceup, short edge first into the you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first
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    clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Darkness button. 4 Press the arrow buttons to make the fax lighter or darker. 5 Press . 6 Press . Sending a fax at
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    until Delayed Send appears, and then press . Set Send Time appears. 7 Using the keypad, enter the time you want to send the fax. If the printer clock is set to 12 Hour format, then use the arrow buttons to select AM or PM. 8 Press . Set Send Date appears. 9 Using the keypad
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    to continue to process the job, press to resume scanning the fax. Canceling appears. The printer clears all pages in the ADF and then cancels the job. Understanding fax options Original Size This option lets you choose the size of the documents you are going to fax. 1 From the Fax area of the
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    . • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. • Use Text/Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. When should I use Photo mode? Use Photo mode when faxing high quality original photographs. Faxing
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    (such as magazine clippings). You can scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images. You can scan the document back to the computer over the network by creating a scan profile on
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    b If you are loading a document into the ADF, then adjust the paper guides. c Press the Scan/Email button. d Press the arrow buttons until Profiles is inserted into the printer, the printer can only scan to the flash drive or print files from the flash drive. No other printer functions are available.
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    format used to compress the scanned output file. Default Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Default Content affects the quality and size of your scanned file. Text-Emphasizes sharp, black, high-resolution text against a clean
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    of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter- and legal-size pages). Orientation This option tells the printer whether the original document is in portrait or landscape orientation and then
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    Question When should I use Photo mode? Tip Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper. Scanning to a computer or flash drive 106
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    to change printer settings. Note: Certain menus are not available on selected printer models. Paper Menu Default Source Size/Type Configure MP menu Default Source menu Menu item Default Source Tray MP Feeder Manual Paper Manual Env Description Sets a default paper source for all print jobs
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    A6 paper size is supported only in Tray 1. Lets you specify the size of the paper being loaded in the manual feeder Note: size of the envelope being manually loaded Note: 10 Envelope is the US factory default setting. DL Envelope is the international factory default setting. Understanding printer
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    Custom Type Set Type menu for Manual Paper Plain Paper Card Stock Transparency Labels Rough/Cotton Custom Type Set Type menu for Manual Env Envelope Custom Type Description Lets you specify the type of paper being manually loaded Note: Plain Paper is the factory default setting. Lets
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    menu is available only on printer models equipped with multipurpose feeders. Menu item Configure MP Cassette Manual Description Determines when the printer selects paper from the multipurpose setting available. • Settings appear only if the paper is supported. Understanding printer menus 110
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    is the only Select Weight setting available. • Settings appear only if the paper is supported. Menu item Select Type Recycled Loading Bond Loading Letterhead loading Preprinted Loading Colored Loading Light you select the type of paper, the Set Loading menu appears. Understanding printer menus 111
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    is the factory default setting for the Custom Type. • The custom media type must be supported by the selected tray or feeder in order for you to print from that source. Assign The Recycled type must be supported by the selected tray or feeder in order for you to print from that source.
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    Description Specifies a custom scan size name and options. This name replaces a Custom Scan Size name in the printer menus. can be either Size. The Universal Paper Size is a user-defined paper size. It is listed with the other paper size settings and includes similar options, such as support
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    the portrait height Notes: • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default Edge appears only if the longest edge is shorter than the maximum length supported in the tray. Reports menu Reports menu Note: When you select a
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    the user's flash option. This feature appears only if there is an installed/mounted flash device. Prints a report containing asset information including the printer serial number and model name. The report contains text and UPC barcodes that can be scanned into an asset database. Network/Ports menu
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    the network input buffer Notes: • Auto is the factory default setting. • The value can be changed in 1-K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum
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    seconds is the factory default setting. • A setting value of 0 disables the timeout. • If a value of 1-9 is selected, the setting is saved as 10. Allows the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu Use the following menu items to view or set the TCP
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    setting. Lets you view the current setting Note: These settings can be changed only from the Embedded Web Server. Enables DHCPv6 in the printer Note: On is the factory default setting. Wireless menu Use the following menu items to view or configure the wireless internal print server settings
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    /g/n is the factory default setting. Lets you select an available network for the printer to use Note: If the network you want to join is protected by on the network> USB menu Description Activates or deactivates AppleTalk support Note: Yes is the factory default setting. Shows the assigned
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    following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting causes the printer to restart. Sets the size of the USB input buffer Notes: • Auto is the factory default setting. • The Disabled setting turns off job buffering. Any
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    Paper Quiet Mode Off On Description Sets the language of the text appearing on the display Note: All languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the
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    DD-MM-YYYY YYYY-MM-DD Time Format 12 hour A.M./P.M. 24 hour clock Alarms Alarm Control Cartridge Alarm Timeouts Power Saver Disabled 1-240 Timeouts Screen Timeout 15-300 Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the
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    of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation. This
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    default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Menu item Content Text Text
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    x 6 in. 3 x 5 in. Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Paper Source Tray Manual Feeder Transparency Separators On Off Separator Sheets None Between Copies Between Jobs copies for the copy job Note: The factory default setting is 1. Understanding printer menus 125
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    Specifies a number associated with the fax Specifies how the fax is identified to recipients on the fax header Sets the printer to fax manually only, which requires a line splitter and a telephone hand set Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming
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    Standard Fine Super Fine Original Size Letter Legal Executive Mixed Letter/Legal Folio 3 x 5 ID Card Universal Custom Scan Size Business Card Description Defines the amount of non when the selected country supports multiple caller ID patterns. setting. Specifies the paper size of the document that
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    fax jobs Note: Yes is the factory default setting. Lets you send faxes by scanning at the printer Note: On is the factory default setting. Allows driver to fax jobs to be sent by the printer Note: Yes is the factory default setting. Specifies the dialing sound, either as a tone or a pulse Note
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    1-25 Auto Answer Yes No Manual Answer Code 1-9 Auto Reduction On Off Paper Source Auto Tray Manual Feeder Description Specifies the maximum speed used when the printer shares a line with a telephone. • 9 is the factory default setting. Scales an incoming fax job so it fits the size of the paper
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    Fax Job log Note: On is the factory default setting. Enables access to the Fax Call log Note: On is the factory default setting. Understanding printer menus 130
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    Description Enables or disables the USB port on the front of the printer Notes: • Certain options are not available on selected printer models. • Enable is the factory default setting. Enables or disables the ability of the printer to update its firmware code from a USB device Note: Enable is the
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    or darkens the output Note: 0 is the factory default setting. Specifies the orientation of the scanned image Note: Portrait is the factory default setting. Understanding printer menus 132
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    TIFF On Off Scan Bit Depth 8 bit 1 bit Description Specifies the paper size of the document that is being scanned Note: Letter is the US factory default on the page Notes: • Sides (Duplex) is not available on all printer models. • Off is the factory default setting. • Long edge assumes binding
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    to +4 Scan edge to edge On Off Sharpness 1-5 Print Settings Menu item Copies 1-999 Sides (Duplex) 1 sided 2 sided Print Settings Setup menu Menu item Printer Language PS Emulation PCL Emulation Description Limit the base file name to under 53 characters, because the time is added to the end of the
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    printable area Notes: • Normal is the factory default setting. When attempting to print data in the non-printable area defined by the Normal setting, the printer clips the image at the boundary. • The Whole Page setting allows the image to be moved into the non-printable area defined by the Normal
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    side • Off is the factory default setting. Specifies how the page images appear on the physical page Note: Horizontal is the factory default setting. Understanding printer menus 136
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    Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both Directions Toner Darkness 1-10 Enhance Fine Lines On Off Gray Correction Auto Off output resolution Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. Enhances the printed quality of small fonts
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    Coverage Estimator Off On Description Adjusts or darkens printed output and conserves toner Notes: • 0 is the factory default setting. • A negative isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character
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    . • A formatted flash memory option card must be installed in the printer and operating properly for this menu item to be available. • The flash option cannot be Read/Write, Write, or password-protected. • Job Buffer Size must not be set to 100%. Description Specifies the set of fonts available
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    the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page. Sets the printer to print on A4-size paper Notes: • 198 mm is the factory default setting. • The 203-mm setting sets
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    default setting. • The On setting overrides scaling and orientation settings for some images. Inverts bi-tonal monochrome images Notes: • Off is the factory default setting. • The font size can be increased in 1-point increments. • This setting does not apply to GIF or JPEG images. Understanding
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    the image to fit the selected paper size Note: Best Fit is the factory Canada PST USA/Canada MST USA/Canada CST USA/Canada EST Canada AST Caracas (VET) Newfoundland (NST) Brasilia (BRT) Description Displays the time in YYYY-MM-DD HH:MM format Note: This is a view only screen. Instructs the printer
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    ) Wellington (NZST) Not Listed Observe DST Accommodates Daylight Savings Time changes On Note: On is the factory default setting. Off Enable NTP Lets the printer clock synchronize with the Network Time Protocol (NTP) server On Note: On is the factory default setting. Off Understanding
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    Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure all areas of the printer are dry before beginning a new print job. Cleaning the scanner glass If you encounter print quality problems, such as streaks on copied or scanned images, clean the areas shown
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    ADF cover. 2 Unlock the separator roll. 3 Remove the separator roll. 4 Use a clean, lint-free cloth dampened with water to wipe the separator rollers. Maintaining the printer 145
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    5 Reinstall the separator roll. 6 Lock the separator roll. 7 Close the ADF cover. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight •
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    moved to another location by following these precautions: • Any cart used to move the printer must be able to support its weight and have a large enough surface to support the full footprint of the printer. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the
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    faded, and then replace the cartridge. Recommended toner cartridges and part numbers Part Name Toner Cartridge High Yield Toner Cartridge Regular Cartridge X264A21G X264H21G Lexmark Return Program Cartridge X264A11G X264H11G Ordering a photoconductor kit The printer issues a message to let you
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    the print quality, replace the toner cartridge. Note: You can check to see approximately how much toner is left in your cartridge by printing a menu settings page. To replace the toner cartridge: 1 Open the front door by pressing the button on the left side of the printer and lowering the door
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    2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 1 2 3 Unpack the new toner cartridge. 4 Shake the cartridge in all directions to distribute the toner. Maintaining the printer 150
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    the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page
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    Open the front door by pressing the button on the left side of the printer and lowering the front door. 2 Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. 1 2 3 3 Place the unit on a flat, clean surface. 4 Press the button on the
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    can cause print quality problems. 6 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 7 Install the unit into the printer by aligning the arrows on the guides of the unit with
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    photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning-Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty. 9 Close the front door. Maintaining
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    tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Restoring the factory default settings 1 From the printer control panel, press . 2 Press the
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    the level of toner in the toner cartridge, the percentage of life remaining in the photoconductor kit, and capacity measurements of certain printer parts. To access the device status: 1 Type the printer IP address in menu mode. 6 Click Submit to save your settings. Administrative support 156
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    Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP want to receive e-mail alerts. 5 Click Submit. Note: See your system support person to set up the e-mail server. Configuring supply notifications You can determine
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    4 Click Printer Settings. 5 Enter the IP addresses of the source and target printers. Note: To add additional target printers, click the Add Target IP button. 6 Click Copy Printer Settings. Administrative support 158
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    for a list of jam numbers and instructions for how to access each jam. 1 Push the button to open the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Multipurpose or manual feeder door Note: Some printer models have a multipurpose feeder and some
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    separator roll. • Open the scanner cover. • Remove the ADF paper tray. 200-201 paper jams CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this
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    the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 4 Lift the flap at the front of the printer, and then remove any jammed sheets. 5 Insert the photoconductor kit and toner cartridge. Clearing jams 161
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    from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 2 Lift the flap in front of the printer, and then remove any jammed sheets. Clearing jams 162
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    3 If you do not see any jammed sheets, open the rear door. 4 Remove the jam. 5 Close the rear door. 6 Insert the photoconductor kit and toner cartridge. 7 Close the front door. 8 Press . Clearing jams 163
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    231 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this
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    4 Close the rear door. 5 Close the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer. Clearing jams 165
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    , complete the steps in "231 paper jam" on page 164. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in: • "231 paper jam" on page 164 • "233 paper jam" on page 165 235
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    242 paper jam 1 Remove the optional tray from the printer. 2 Remove the jam. 3 Insert the tray. 4 Press . Clearing jams 167
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    , complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 2 Lift the flap at the front of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Press . Clearing jams 168
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    290-294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF. 2 Open the ADF cover. 3 Unlock the separator roll. Clearing jams 169
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    4 Remove the separator roll. 5 Remove the jammed paper. 6 Reinstall the separator roll. Clearing jams 170
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    7 Lock the separator roll. 8 Close the ADF cover. 9 Press . Clearing jams 171
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    Clearing ADF jams by lifting the scanner cover 1 Open the scanner cover, and then remove any jammed pages. 2 Press . Clearing ADF duplex jams If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: 1 Remove
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    2 Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF. 3 Reinstall the ADF tray. 4 Press . Clearing jams 173
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    Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is
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    contact your system support person. Fax printer is formatting the flash memory. Hex Trace The printer is in Hex Trace mode. Invalid Engine Code You need to download valid engine code for the printer. Note: Engine code may be downloaded while this message appears on the display. Troubleshooting
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    , but the fax line is busy. Wait for the message to clear. Load manual feeder with Try one or more of the following: • Load the specified other source with the correct paper type and size. • Cancel the current job. Memory full, cannot send faxes The printer fax memory is full. Press to clear
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    for the message to clear. Warning-Potential Damage: Do not turn the printer power off while Programming System Code appears on the display. Queued for Toner is low Try one or more of the following: • Replace the toner cartridge. • Press to clear the message and continue printing. Troubleshooting 177
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    is either missing or not functioning properly. Try one or more of the following: • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. 34 Short paper The printer paper size setting did not match the length of the paper that entered the
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    then press continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. to stop the defragment operation and 37 Insufficient memory to collate job stored in flash memory. • Upgrade to a larger capacity flash memory card. Troubleshooting 179
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    flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the additional trays. Troubleshooting 180
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    power cord to a properly grounded outlet. 5 Turn the printer back on. 84 PC Kit life warning The photoconductor kit kit and toner cartridge unit. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge unit. 4 Close the front door. 5 Press to continue printing. Troubleshooting 181
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    then open the rear door. • Remove Tray 1, and then depress the lever. 2 Remove the jam. 3 Close any open doors or trays. 4 Press to continue printing. Troubleshooting 182
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    2 Check the paper size to ensure that it is supported by the printer. 3 Press to toner cartridge. • Remove Tray 2. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge the ADF guides. 5 From the printer control panel, press . 293 Paper Missing The scanner was instructed to scan
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    in the ADF. 4 Adjust the ADF guides. 5 From the printer control panel, press . 840.01 Scanner Disabled This message indicates that the scanner has been disabled by the system support person. 840.02 Scanner Auto Disabled This message indicates the printer identified a problem with the scanner and
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    support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER
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    the printer is printer off and back on to exit Hex Trace mode. Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY 1 Load the same size and type of paper in each tray. 2 Move the paper guides to the correct positions for the paper size loaded in each tray. Troubleshooting
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    , and then press . Solving copy problems Copier does not respond These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Troubleshooting 187
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    lines in print These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. Troubleshooting 188
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    it on the scanner glass. UNWANTED TONER IS IN THE BACKGROUND • Adjust IN THE OUTPUT • From the printer control panel, press the Content button guides so they touch the edges of the pages to be scanned. • Check the paper trays to make sure the guides touch the edges of the loaded paper. Troubleshooting
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    Paper Size setting matches the paper loaded in the tray. Unable to pause print job to make copies Make sure "Allow priority copies" is set to On in the Copy Settings menu. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is
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    of the following: CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Troubleshooting 191
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    USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change
  • Lexmark 13B0502 | User Manual - Page 193
    tone, then connect the printer to that wall jack. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service OTHER EQUIPMENT To ensure the printer is working correctly, connect it
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    the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4. 1 Type the printer IP address into the address answering. 6 Click Submit. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Troubleshooting 194
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    the quality of the original document is satisfactory. • Resend the fax. There may have been a problem with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low appears or when you experience faded print, replace the
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    option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off misfeeds. 3 Make sure the guides are aligned against the edges of the paper. 4 Insert the tray. Troubleshooting 196
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    is securely connected to the printer system board. Solving paper feed problems Paper frequently jams These are possible on the multipurpose feeder. CHECK THE GUIDES Move the guides in the tray to the correct positions for the paper size loaded. THE PAPER ABSORBED MOISTURE press . Troubleshooting 197
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    and make sure the packing material is properly removed. Reinstall the toner cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Troubleshooting 198
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    that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER
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    Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. Troubleshooting 200
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    loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or , and then click the down button. 3 Click Printer Features. 4 Change the settings for Toner Darkness, Brightness, and Contrast. Troubleshooting 201
  • Lexmark 13B0502 | User Manual - Page 202
    Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too light These are possible solutions. Try one or more
  • Lexmark 13B0502 | User Manual - Page 203
    that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Troubleshooting 203
  • Lexmark 13B0502 | User Manual - Page 204
    one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE
  • Lexmark 13B0502 | User Manual - Page 205
    printer control panel, select another tray or feeder to feed the paper for the job. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions. Try one or more of the following: THE TONER
  • Lexmark 13B0502 | User Manual - Page 206
    you are holding the cartridge. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. THERE MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. Solid black or
  • Lexmark 13B0502 | User Manual - Page 207
    , see your system administrator. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For
  • Lexmark 13B0502 | User Manual - Page 208
    Product name: Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Machine services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark 13B0502 | User Manual - Page 209
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark 13B0502 | User Manual - Page 210
    53 dBA Ready N/A Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity
  • Lexmark 13B0502 | User Manual - Page 211
    in the wavelength of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this
  • Lexmark 13B0502 | User Manual - Page 212
    table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is
  • Lexmark 13B0502 | User Manual - Page 213
    by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. conformité aux normes de l'industrie du Canada Cet appareil numérique de classe B telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack used
  • Lexmark 13B0502 | User Manual - Page 214
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark identified as a major nationwide problem. It is recommended that the meets the applicable Industry Canada technical specifications. The
  • Lexmark 13B0502 | User Manual - Page 215
    nationwide problem. It Canada Ce produit est conforme aux spécifications techniques d'Industrie Canada Facsimile User Instructions. The services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service minute period for any single manual call initiation, and •
  • Lexmark 13B0502 | User Manual - Page 216
    CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Notices 216
  • Lexmark 13B0502 | User Manual - Page 217
    radio frequency radiation The following notice is applicable if your printer has a wireless network card installed: The radiated output antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated
  • Lexmark 13B0502 | User Manual - Page 218
    érence radio au service faisant l'objet d'une que le produit est conforme aux spécifications techniques d'Industry Canada. Taiwan NCC RF notice statement Notice to users in the available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer
  • Lexmark 13B0502 | User Manual - Page 219
    is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je
  • Lexmark 13B0502 | User Manual - Page 220
    framgår av direktiv 1999/5/EG. Statement of Limited Warranty Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty
  • Lexmark 13B0502 | User Manual - Page 221
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark 13B0502 | User Manual - Page 222
    this license/agreement to any subsequent user of this printer. The patented Lexmark toner cartridges and developer components inside are licensed subject to a provided by Lexmark for use in connection with your Lexmark product. The term "Software Program" includes machine-readable instructions, audio
  • Lexmark 13B0502 | User Manual - Page 223
    OF THE NATURE OF THE CLAIM, INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), AND EVEN IF LEXMARK, OR ITS SUPPLIERS, AFFILIATES, OR REMARKETERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY YOU BASED ON A THIRD
  • Lexmark 13B0502 | User Manual - Page 224
    storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you number of authorized users to the number specified in your agreement with Lexmark. You may not separate the components of the Software Program for
  • Lexmark 13B0502 | User Manual - Page 225
    terms of this Software License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this Software License Agreement, the terms of this Software
  • Lexmark 13B0502 | User Manual - Page 226
    181 840.01 Scanner Disabled 184 840.02 Scanner Auto Disabled 184 88.yy Cartridge is low 181 A Active NIC menu 115 address book, e-mail setting up Support 207 control panel, printer 16 factory defaults, restoring 155 copy quality adjusting 75 improving 78 Copy Settings menu 124 copy troubleshooting
  • Lexmark 13B0502 | User Manual - Page 227
    troubleshooting display is blank 174 display shows only diamonds 174 display, printer control panel 16 distinctive ring service printers 157 does not open 207 networking settings 155 restricting access to printer menus 156 setting up e-mail alerts 157 Embedded Web Server Administrator's Guide
  • Lexmark 13B0502 | User Manual - Page 228
    card installing 20 troubleshooting 197 font sample driver 26 printer software 25 installing printer manual feeder loading 51 Memory full, cannot send faxes 176 menu settings loading on multiple printers Size/Type 108 TCP/IP 117 Universal Setup 113 USB 119 Utilities 138 Wireless 118 moving the printer
  • Lexmark 13B0502 | User Manual - Page 229
    20 ordering ADF pick assembly 149 ADF separator roll 149 toner cartridges 148 P paper characteristics 55 letterhead 56 loading, multipurpose Paper Loading menu 111 paper sizes supported by the printer 59 Paper Texture menu 110 paper types duplex support 58 supported by printer 58 where to load 58
  • Lexmark 13B0502 | User Manual - Page 230
    Jam Access Cover Open 177 Toner is low 177 Unsupported USB device, please remove 178 Unsupported USB hub, please remove 178 USB/USB 178 Waiting 178 Waiting for redial 178 printer options troubleshooting drawers 196 flash memory card 197 option not working 196 printer problems, solving basic 174
  • Lexmark 13B0502 | User Manual - Page 231
    Toner is low 177 transparencies copying to 71 loading 47 tips 64 tray linking 53, 54 tray unlinking 53, 54 trays linking 53 loading 43 unlinking 53 troubleshooting checking an unresponsive printer 174 checking an unresponsive scanner 190 contacting Customer Support 207 solving basic printer problems
  • Lexmark 13B0502 | User Manual - Page 232
    Unsupported USB device, please remove 178 Unsupported USB hub, please remove 178 USB menu 119 USB port 23 USB/USB 178 Utilities menu 138 V viewing reports 156 W Waiting 178 Waiting for redial 178 Web site finding 9 Windows wireless network installation 28 wired network setup using Macintosh 33
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Lexmark X264dn, X363dn,
X364dn, and X364dw
User's Guide
February 2009
www.lexmark.com
Machine type(s):
7013, 4549, 4564
Model(s):
231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2