Lexmark 21Z0300 User Guide

Lexmark 21Z0300 - Laser Printer Government Compliant Manual

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  • Lexmark 21Z0300 | User Guide - Page 1
    C935 Series User's Guide August 2011 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.
  • Lexmark 21Z0300 | User Guide - Page 2
    ...17 Installing a flash memory or firmware card...18 Installing a printer hard disk ...20 Installing an internal print server or port interface Changing a Custom Type name...35 Paper and specialty media guide 36 Paper guidelines...36 Paper characteristics...36 Unacceptable paper...37
  • Lexmark 21Z0300 | User Guide - Page 3
    sizes, types, and weights 42 Paper sizes supported by the printer...42 Paper types and weights supported by the printer 44 Paper types and weights supported by the finisher 44 Supported finishing features ...45 Printing...48 Installing printer software...48 Printing a document from Windows...48
  • Lexmark 21Z0300 | User Guide - Page 4
    jam...64 280-282 paper jams...65 283-284 and 287-288 paper jams...66 284-286 paper jams...68 289 staple jam...69 Understanding printer menus 73 Menus list...73 Supplies menu...74 Paper menu...75 Default Source menu ...75 Paper Size/Type menu ...75 Configure MP menu...77 Substitute
  • Lexmark 21Z0300 | User Guide - Page 5
    ...141 Replacing a toner cartridge...144 Recycling Lexmark products...146 Moving the printer...146 Before moving the printer ...146 Moving the printer to another location...147 Setting the printer up in a new location ...147 Shipping the printer ...148 Administrative support 149 Adjusting the
  • Lexmark 21Z0300 | User Guide - Page 6
    settings...152 Supporting IPSec...152 Supporting SNMPv3...152 Using 802.1x authentication...153 Creating an administrative password...154 Using Secure mode...154 Troubleshooting 155 Checking an unresponsive printer...155 Door A will not shut properly...155 Solving printing problems...156 Multiple
  • Lexmark 21Z0300 | User Guide - Page 7
    ...170 Toner specks ...170 Transparency print quality is poor...171 Uneven print density ...171 Solving color quality problems...171 FAQ about color printing ...171 Contacting Customer Support...174 Notices...175 Edition notice...175 Industry Canada notices...177 Power consumption...184 Index...188
  • Lexmark 21Z0300 | User Guide - Page 8
    printer weighs 201 lbs (91.2 kg), and requires at least four people or a properly rated mechanical handling system to lift it safely. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark in your operating instructions that discusses
  • Lexmark 21Z0300 | User Guide - Page 9
    ); therefore, it requires at least four people or a properly rated mechanical handling system to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it down. Disconnect all cords and cables from the
  • Lexmark 21Z0300 | User Guide - Page 10
    Learning about the printer 10 Learning about the printer Printer configurations All printer models have standard network capability. Basic model 1 Standard exit bin 2 Control panel 3 Standard 520‑sheet tray (Tray 1) 4 Multipurpose feeder 5 Duplex unit
  • Lexmark 21Z0300 | User Guide - Page 11
    Learning about the printer 11 Configured models 1 Standard exit bin 2 Control panel 3 Standard 520‑sheet tray (Tray 1) 4-6 The High capacity feeder holds 2520 sheets and includes: • 4-520‑sheet tray (
  • Lexmark 21Z0300 | User Guide - Page 12
    Learning about the printer 12 3 Standard 520‑sheet tray (Tray 1) 4‑6 The Tandem tray module (TTM) holds 1560 sheets and includes: • 4-520‑sheet tray (Tray 2) • 5-520‑sheet tray (Tray 3) • 6-520‑
  • Lexmark 21Z0300 | User Guide - Page 13
    . Press or to scroll through values or text that roll to another screen. 5 Select Press to initiate action on a menu item. 6 Stop 7 Menu Stops all printer activity A list of options is offered once Stopped appears on the display. Opens the menu index Note: The menus are available only when the
  • Lexmark 21Z0300 | User Guide - Page 14
    Learning about the printer 14 Control panel item Description 8 USB Direct interface Use this port to connect a USB flash memory device to the printer. You can print from the connected device. 9 Back Returns the display to the previous screen
  • Lexmark 21Z0300 | User Guide - Page 15
    continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer. You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards
  • Lexmark 21Z0300 | User Guide - Page 16
    board. a Turn the screws on the cover counterclockwise, and then remove them. b Gently pull the cover and system board away from the printer, and then remove it. 2 Use the illustration below to locate the appropriate connector. Warning-Potential Damage: System board electrical components are easily
  • Lexmark 21Z0300 | User Guide - Page 17
    connector 4 Hard disk connector Installing a memory card CAUTION-SHOCK HAZARD: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. Warning-Potential Damage: System board electrical components are
  • Lexmark 21Z0300 | User Guide - Page 18
    installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access
  • Lexmark 21Z0300 | User Guide - Page 19
    Installing options 19 3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. 1 Plastic pins 2 Metal pins 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •
  • Lexmark 21Z0300 | User Guide - Page 20
    . Warning-Potential Damage: System board electrical components and hard disks are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components, connectors, or the hard disk. Note: A #2 Phillips screwdriver is needed to attach the
  • Lexmark 21Z0300 | User Guide - Page 21
    board. The hard disk snaps into place. 7 Reinstall the system board. Installing an internal print server or port interface card CAUTION-SHOCK HAZARD: Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the
  • Lexmark 21Z0300 | User Guide - Page 22
    to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server. 1 Access the system board. 2 Unpack the internal print server or port interface card. 3 Remove the metal plate
  • Lexmark 21Z0300 | User Guide - Page 23
    board Warning-Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Note: This operation requires a #2 Phillips screwdriver. 1 Gently insert the system
  • Lexmark 21Z0300 | User Guide - Page 24
    Installing options 24 1 USB port 2 Ethernet port
  • Lexmark 21Z0300 | User Guide - Page 25
    guides in the tray for all trays except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually manually for all trays that do not contain plain paper. 1 Make sure the printer Width • Feed Direction Note: The smallest supported Universal size is 100 x 148 mm
  • Lexmark 21Z0300 | User Guide - Page 26
    and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet. 1 From the Universal Setup menu
  • Lexmark 21Z0300 | User Guide - Page 27
    ‑sheet trays The printer has a standard 520‑sheet tray (Tray 1), and it may have one or more optional 520‑sheet trays. All 520‑sheet trays support the same paper . 2 Squeeze the width guide tabs together as shown, and move the width guide to the correct position for the paper size being loaded.
  • Lexmark 21Z0300 | User Guide - Page 28
    the correct position for the paper size being loaded. Note: Use the size indicators on the bottom of the tray to help position the guides. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level
  • Lexmark 21Z0300 | User Guide - Page 29
    . From the Size Sensing menu, specify which size you want the printer to detect. Load either A5‑ or statement‑size paper in the paper trays, but not both. Note: The multipurpose feeder does not use auto‑size sensing and can support both A5‑ and statement‑size print jobs. The Size Sensing setting
  • Lexmark 21Z0300 | User Guide - Page 30
    in appearance, they support the same paper sizes and types and require the same process for loading paper. Use these instructions to load paper in either tray: 1 Grasp the handle, and open the tray. 2 Squeeze the length guide tab inward as shown, and slide the guide
  • Lexmark 21Z0300 | User Guide - Page 31
    and specialty media 31 4 Load the paper stack with the recommended print side faceup. 5 Make sure the paper guides are secure against the edges of the paper. 6 Insert the tray into the printer. 7 If a different type of paper was loaded than the type previously loaded in the tray, change the Paper
  • Lexmark 21Z0300 | User Guide - Page 32
    Loading paper and specialty media 32 1 Pull the multipurpose feeder tray down. 2 Grasp the extension, and gently pull it out until it is fully extended. 3 Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
  • Lexmark 21Z0300 | User Guide - Page 33
    B4, folio, legal, and statement paper with the recommended print side facedown and the short edge of the paper entering the printer first. Notes: - Adjust the additional paper guide to accommodate SRA3 and 12 x 19 paper sizes. - Do not exceed the maximum stack height by forcing paper under the stack
  • Lexmark 21Z0300 | User Guide - Page 34
    the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the link. Only trays with the same custom names assigned will link. 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press
  • Lexmark 21Z0300 | User Guide - Page 35
    the Embedded Web Server: 1 Open a Web browser. Note: The computer must be connected to the same network as the printer. 2 In the address bar, type the IP address of the network printer (for example,192.264.263.17). 3 Press Enter. 4 From the navigation panel of the initial page, click Configuration
  • Lexmark 21Z0300 | User Guide - Page 36
    in.), we recommend 90 g/m2 (24 lb) or heavier paper. Note: Duplex is supported only for 63 g/m2-170 g/m2 (17 lb-45 lb bond) paper. Curl its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures.
  • Lexmark 21Z0300 | User Guide - Page 37
    problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer and helps ensure trouble‑free printing. To inks designed for use in xerographic copiers. The ink
  • Lexmark 21Z0300 | User Guide - Page 38
    Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark feeding problems. Using letterhead Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers.
  • Lexmark 21Z0300 | User Guide - Page 39
    Paper and specialty media guide 39 Loading letterhead in the 520‑sheet trays Long‑edge orientation Without finisher With finisher installed Short‑edge orientation Without finisher With finisher installed Loading
  • Lexmark 21Z0300 | User Guide - Page 40
    guide the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • sticking together. • We recommend Lexmark part number 12A8240 for letter‑size size. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to
  • Lexmark 21Z0300 | User Guide - Page 41
    & Label Guide available on the Lexmark Web site at www.lexmark.com/publications also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. • Do 1.6 mm (0.06 in.) strip on the leading and driver edge, and use a non‑oozing adhesive. • Portrait
  • Lexmark 21Z0300 | User Guide - Page 42
    guide 42 • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems and labels, see the Card Stock & Label Guide. Paper sizes supported by the printer Paper size Dimensions 520‑sheet trays High capacity (
  • Lexmark 21Z0300 | User Guide - Page 43
    Paper and specialty media guide 43 Paper size Dimensions 520‑sheet trays High capacity (standard or specify which size you want the printer to detect. This setting applies to all automatic trays except the multipurpose feeder. The multipurpose feeder can support both sizes. 2 Measurements apply
  • Lexmark 21Z0300 | User Guide - Page 44
    Paper and specialty media guide 44 Paper types and weights supported by the printer The printer engine supports 60-220 g/m2 (16-60 lb) paper weights. The duplex unit supports 63-170 g/m2 (17-45 lb) paper weights. Paper type Plain Paper 520‑sheet trays Bond Letterhead Preprinted Colored Paper
  • Lexmark 21Z0300 | User Guide - Page 45
    and specialty media guide 45 Paper type Glossy paper Horizontal transport Finisher standard unit bin (500 sheets) (50 sheets) Bin 1 (1500/3000 sheets)* X Bin 2 (300 sheets) X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the booklet finisher supports 1500 sheets. Bin
  • Lexmark 21Z0300 | User Guide - Page 46
    Paper and specialty media guide 46 • Envelopes are routed here. • Universal paper is routed here when it is longer than 483 mm (19 in.) or shorter than 148 mm (5.8 in.). Finisher standard bin • The paper capacity is 500 sheets. • Envelopes and executive‑size paper are not supported in this bin. •
  • Lexmark 21Z0300 | User Guide - Page 47
    Paper and specialty media guide 47 Bin 2 (booklet‑maker) Bin 2 is available only when SEF-The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold-Each page is individually folded and stacked separately. Booklet fold-A multiple-page job is
  • Lexmark 21Z0300 | User Guide - Page 48
    paper." Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. For more information, see the Setup sheet or Setup Guide that shipped with the printer or click Install
  • Lexmark 21Z0300 | User Guide - Page 49
    remains stored in memory. When you send a Reserve print job, the printer does not print the job immediately. It stores the job in memory so enter a four‑digit PIN. 5 Click OK or Print, and then go to the printer to release the job. 6 From the control panel, press repeatedly until Held jobs appears,
  • Lexmark 21Z0300 | User Guide - Page 50
    , Repeat, or Verify), and then assign a user name. For a confidential job, also enter a four‑digit PIN. 4 Click OK or Print, and then go to the printer to release the job. 5 From the control panel, press until Held jobs appears, and then press . 6 Press until appears next to your user name, and
  • Lexmark 21Z0300 | User Guide - Page 51
    approved for use with the printer. For more information, visit the Lexmark Web site at www.lexmark.com. Notes: • Hi‑Speed USB devices must support the Full‑speed standard. Devices only supporting USB Low‑speed capabilities are not supported. • USB devices must support the FAT (File Allocation Tables
  • Lexmark 21Z0300 | User Guide - Page 52
    the document has finished printing. If you leave the USB flash memory device in the printer after leaving the initial USB menu screen, you can still print .pdf's from the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page.
  • Lexmark 21Z0300 | User Guide - Page 53
    prints, Ready appears. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear. 4 Press until Prt
  • Lexmark 21Z0300 | User Guide - Page 54
    job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double‑click the My Computer icon. 3 Double‑click the Printers icon. 4 Double‑click the printer icon. 5 Select the job to cancel. 6 From the keyboard, press Delete. Canceling a print job from Mac OS 9 When you send a job
  • Lexmark 21Z0300 | User Guide - Page 55
    the Delete icon. Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. Note: The printer driver is capable of overriding this setting. 1 From the control panel, press . 2 Press repeatedly until Settings appears, and then press
  • Lexmark 21Z0300 | User Guide - Page 56
    information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much manual feeder while the printer is printing. Wait for Load Manual feeder with to appear. • Push all trays in firmly after loading paper. • Make sure the guides
  • Lexmark 21Z0300 | User Guide - Page 57
    numbers Area name Instructions 1 200-203 paper. 3 Reload the multipurpose feeder. 4 Adjust the paper guides. 6 280-282 Cover F (Horizontal Transport Unit) Open staple jams, remove the sheets in the accumulator. Remove the staple cartridge, and then clear the staple jam. 8 284-286 Door H
  • Lexmark 21Z0300 | User Guide - Page 58
    Clearing jams 58 200-203 paper jams 1 Open Door A by lifting the release latch and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Lift the green lever, and then
  • Lexmark 21Z0300 | User Guide - Page 59
    Clearing jams 59 2 Lift the green lever, and then pull the paper up and toward you. Note: Make sure all paper fragments are removed. 3 Push the green lever down. 4 Close Door A. 5 Pull the multipurpose feeder down, and then open Door B.
  • Lexmark 21Z0300 | User Guide - Page 60
    Clearing jams 60 6 Remove the jammed paper. 7 Close Door B. 8 Press . 241 paper jam 1 Open Door C. 2 Pull the paper down and toward you. Note: Make sure all paper fragments are removed. 3 Close Door C.
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    Clearing jams 61 4 Open Tray 1, and then remove any crumpled paper from the tray. 5 Close the tray. 6 Press . 242-244 paper jams 1 Open Door D.
  • Lexmark 21Z0300 | User Guide - Page 62
    Clearing jams 62 2 Pull the paper down and away from the printer. Note: Make sure all paper fragments are removed. 3 Close Door D. 4 Clear any crumpled paper from Trays 2-4. a Open Tray 2, and then remove any crumpled paper. b Close Tray 2.
  • Lexmark 21Z0300 | User Guide - Page 63
    Clearing jams 63 c Open Tray 3, and then remove any crumpled paper. d Close Tray 3. e Open Tray 4, and then remove any crumpled paper. f Open the inside cover, and then remove any jammed paper. g Close the inside cover, and then close Tray 4. 5 Press .
  • Lexmark 21Z0300 | User Guide - Page 64
    fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Load the paper into the multipurpose feeder. 4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. 5 Press .
  • Lexmark 21Z0300 | User Guide - Page 65
    Clearing jams 65 280-282 paper jams 1 Open Cover F. 2 Remove the jammed paper. 3 Close Cover F. 4 Press . Note: If the paper jam on the right is difficult to remove, rotate the knob clockwise.
  • Lexmark 21Z0300 | User Guide - Page 66
    Clearing jams 66 283-284 and 287-288 paper jams Covers, knobs, and handles located behind finisher Door G Cover, knob, or handle name 1 Cover G1 2 Cover G2 3 Knob G3 4 Cover G4 5 Cover G7 6 Knob G8 7 Handle G9
  • Lexmark 21Z0300 | User Guide - Page 67
    Clearing jams 67 1 Open Door G. 2 Lift both Cover G1 levers, and then remove any jammed paper. 3 Move Cover G2 to the right, and then remove any jammed paper. Note: If the paper is jammed in the rollers, rotate Knob G3 counterclockwise. 4 Move Cover G4 down, and then remove any jammed paper. 5
  • Lexmark 21Z0300 | User Guide - Page 68
    Clearing jams 68 7 Lift the inside cover. If the paper is jammed in the rollers, rotate Knob G8 clockwise, and then remove the jammed paper. 8 Close Door G. 9 Press . 284-286 paper jams 1 Open Door H. 2 Remove the jammed paper. 3 Close Door H. 4 Press .
  • Lexmark 21Z0300 | User Guide - Page 69
    Clearing jams 69 289 staple jam 1 Open Door G. 2 Slide the G5 stapler toward the front of the finisher. 3 Lift the lever, and then remove the staple cartridge.
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    Clearing jams 70 4 Open the staple cover. 5 Remove the jammed staple, and then close the cover. 6 Place the staple cartridge into the upper stapler.
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    Clearing jams 71 7 Open the lower staple drawer. 8 Remove the staple cartridge identified on the display. 9 Remove the jammed staples, and then place the staple cartridge into the stapler.
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    Clearing jams 72 10 Close the staple drawer. 11 Close Door G. 12 Press .
  • Lexmark 21Z0300 | User Guide - Page 73
    of menus are available to make it easy for you to change printer settings: Supplies Menu Cyan Toner Magenta Toner Yellow Toner Black Toner Color Quality Color Quality Printing Guide Supplies Guide Media Guide Menu Map Information Guide Connection Guide Moving Guide Settings Setup Menu Finishing
  • Lexmark 21Z0300 | User Guide - Page 74
    Understanding printer menus Supplies menu Menu item Cyan, Magenta, Yellow, or Black G12 Low Empty Missing OK Hole Punch Box Full Missing OK 74 Description Shows the status of the toner cartridges Shows the status of the cyan, yellow, and magenta photoconductor units Shows the status of the black
  • Lexmark 21Z0300 | User Guide - Page 75
    Understanding printer menus 75 Paper menu Default Source menu Menu item Default Source Tray MP Feeder Manual Paper Manual Env Description Sets a default paper source for all print jobs Notes: • From the Paper menu, Configure MP must be set to Cassette in order for
  • Lexmark 21Z0300 | User Guide - Page 76
    Understanding printer menus 76 Menu item Description MP Feeder Size 11 x 17 A5 Executive Folio JIS B4 JIS B5 Legal Letter Statement Universal Specifies the size of the paper being manually loaded Note: Letter is the US factory default setting. A4 is the international factory default setting.
  • Lexmark 21Z0300 | User Guide - Page 77
    : Only installed trays, drawers, and feeders are listed in this menu. Configure MP menu Menu item Configure MP Cassette Manual Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. • The Cassette setting configures the
  • Lexmark 21Z0300 | User Guide - Page 78
    Understanding printer menus 78 Substitute Size menu Menu item Substitute Size Off Statement/ tray Notes: • Normal is the factory default setting. • Settings appear only if card stock is supported. Specifies the relative texture of the transparencies loaded in a specific tray Note: Normal is the
  • Lexmark 21Z0300 | User Guide - Page 79
    default setting. • Settings appear only if the custom type is supported. Paper Loading menu Menu item Description Card Stock Loading Duplex Off : Off is the factory default setting. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is
  • Lexmark 21Z0300 | User Guide - Page 80
    the paper type Notes: • Off is the factory default setting. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties. • If Duplex is selected
  • Lexmark 21Z0300 | User Guide - Page 81
    81 Description Sets the portrait width Notes: • If the width exceeds the maximum, the printer uses the maximum width allowed. • 12 inches is the US factory default setting. edge is shorter than the maximum length supported in the tray. Description Identifies installed output bins Note: Standard Bin
  • Lexmark 21Z0300 | User Guide - Page 82
    paper type to an output bin. Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin prints when this item is selected. Prints a report containing printer statistics such as supply information and details about printed pages Note:
  • Lexmark 21Z0300 | User Guide - Page 83
    information Notes: • This selection is available when more than one network option is installed. • This menu item appears only for network printers or printers connected to print servers. • The page prints when this item is selected. Prints a report containing information about the wireless network
  • Lexmark 21Z0300 | User Guide - Page 84
    into a reduced power state Notes: • Disabled does not appear unless Energy Conserve is set to Off. • The factory default setting depends on the printer model. Print a menu settings page to view the current setting. • Lower settings conserve more energy, but may require longer warm‑up times. • Select
  • Lexmark 21Z0300 | User Guide - Page 85
    of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation. This
  • Lexmark 21Z0300 | User Guide - Page 86
    Network Job Timeout 0-255 Print Recovery Auto Continue Disabled 5-255 Print Recovery Jam Recovery On Off Auto Print Recovery Page Protect On Off Printer Language PCL Emulation PS Emulation PPDS Emulation 86 Description Sets the amount of time in seconds that a network print job can take before
  • Lexmark 21Z0300 | User Guide - Page 87
    printable area Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • The Whole Page setting allows the image to be moved into the non‑printable area defined by the Normal
  • Lexmark 21Z0300 | User Guide - Page 88
    item Duplex On Off Duplex Bind Long Edge Short Edge Copies 1-999 Blank Pages Do Not Print Print Collation On Off Description Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore
  • Lexmark 21Z0300 | User Guide - Page 89
    are in portrait or landscape orientation. Specifies the orientation of a multiple‑page sheet Notes: • Auto is the factory default setting. The printer chooses between portrait and landscape. • Long Edge uses landscape. • Short Edge uses portrait. Prints a border around each page image when using
  • Lexmark 21Z0300 | User Guide - Page 90
    printer menus 90 Menu item Staple Job Off Auto Front Back 2 Staples 4 Staples Hole Punch On Off Hole Punch Mode 2 holes 3 holes 4 holes Offset Pages None Between Copies Between Jobs Quality menu Menu item Print Mode Color Black Only Color Correction Auto Off Manual On setting instructs the finisher
  • Lexmark 21Z0300 | User Guide - Page 91
    Understanding printer menus 91 Menu item Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness ‑6-6 RGB Contrast 0-5 RGB Saturation 0-5 Color Balance Cyan ‑5-5 Magenta ‑5-5 Yellow ‑5-5
  • Lexmark 21Z0300 | User Guide - Page 92
    Understanding printer menus 92 Menu item Color Samples sRGB Display sRGB Vivid Display-True Black Vivid Off-RGB US CMYK Euro CMYK Vivid CMYK Off-CMYK Manual Color RGB Image Vivid sRGB Display Display-True Black sRGB Vivid Off RGB Text Vivid sRGB Display Display-True Black sRGB Vivid Off RGB
  • Lexmark 21Z0300 | User Guide - Page 93
    Understanding printer menus 93 Menu item Manual Color CMYK Image US CMYK Euro CMYK Vivid Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • All printer settings are returned to factory default settings except Display Language and the settings in the Parallel
  • Lexmark 21Z0300 | User Guide - Page 94
    must not be Read/Write or Write protected. • No cancels the format request. • Selecting Yes deletes all stored data and reformats the printer hard disk. Formats the printers hard disk Notes: • No is the factory default setting. • Selecting Yes will render all data on the hard disk unrecoverable even
  • Lexmark 21Z0300 | User Guide - Page 95
    will not appear if Job Accounting is set to MarkTrackTM. Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. • To exit Hex Trace, turn
  • Lexmark 21Z0300 | User Guide - Page 96
    Off is the factory default setting. Establishes the font search order Notes: • Resident is the factory default setting. • A formatted flash memory option card or printer hard disk must be installed in the printer and operating properly for this menu item to be available. • The flash memory option or
  • Lexmark 21Z0300 | User Guide - Page 97
    Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets are the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page
  • Lexmark 21Z0300 | User Guide - Page 98
    Off None 0-199 Assign Tray Off None 0-199 Assign Manual Paper Off None 0-199 Assign Man Env Off None 0-199 Tray Renumber View Factory Def None Tray Renumber Restore Defaults Yes No 98 Description Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF
  • Lexmark 21Z0300 | User Guide - Page 99
    are duplicated in the PCL Emulation menu. Sets the number of lines that print on each page Notes: • 64 is the factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and
  • Lexmark 21Z0300 | User Guide - Page 100
    feed (LF) control command Notes: • Off is the factory default setting. • Settings are duplicated in the PCL Emulation menu. Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Notes: • Off is the factory default setting. • Settings are
  • Lexmark 21Z0300 | User Guide - Page 101
    Understanding printer menus 101 Menu item Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Menu item Auto Fit On
  • Lexmark 21Z0300 | User Guide - Page 102
    are deleted. Limits the amount of time a confidential job stays in the printer before it is deleted Note: Off is the factory default setting. Network/Ports information. Note: This menu is available only for network models or printers attached to print servers. Menu item TCP/IP View Hostname TCP/IP
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    following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. Menu item IPv6 Enable IPv6 Yes No IPv6 Auto Configuration On Off IPv6 View Hostname View Address View Router Address
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    Network menus Menu item PCL SmartSwitch On Off PS SmartSwitch On Off Description Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the
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    Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Sets the size of the . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set
  • Lexmark 21Z0300 | User Guide - Page 106
    this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Sets the size of the USB . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether the Resource Save setting
  • Lexmark 21Z0300 | User Guide - Page 107
    from another input port. • Changing this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is the factory default setting. • The Off setting filters
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    is the factory default setting. • When the On setting is used, the printer performs NPA processing. If the data is not in NPA format, it is increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to
  • Lexmark 21Z0300 | User Guide - Page 109
    the factory default setting. Sets the parity for serial input and output data frames Note: None is the factory default setting. Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Notes: • Off is the factory default setting. • The serial port
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    Understanding printer menus NetWare menu Menu item View Login Name View Print Mode < Shows the assigned NetWare print mode Shows the assigned NetWare network number Activates or deactivates NetWare support Note: On is the factory default setting. Enables the Ethernet 802.2 frame type setting
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    a list of the paper sizes supported in trays, drawers, and feeders Provides a list of the control panel menus and settings Provides help in locating additional information Provides information about connecting the printer locally (USB) or to a network Provides instructions for safely moving the
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    messages 112 Understanding printer messages List of status and error messages Activating Menu Changes Wait for the message to clear. Activating PPDS Mode The PPDS then press • Cancel the current print job. • For more information, select Show Me. to print on the paper currently in the printer.
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    messages 113 Check guides The printer cannot determine the size of the paper. • Readjust the paper guides. Note: To learn how to adjust the paper guides, press . • Check the tray configuration. repeatedly until Show Me appears, and then press Clearing job accounting statistics Wait for
  • Lexmark 21Z0300 | User Guide - Page 114
    recovery x/y XX% DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not power off while the printer is attempting to recover the printer hard disk. Disk recovery takes place in several phases. The percentage completed during each phase appears on the display. Empty hole
  • Lexmark 21Z0300 | User Guide - Page 115
    to clear. Warning-Potential Damage: Do not power off while the printer is formatting the printer hard disk. The percentage completed appears on the display. Formatting Flash DO of the paper in the tray or the position of the paper guides. Make sure the print job is requesting the correct paper size.
  • Lexmark 21Z0300 | User Guide - Page 116
    printer. For information about downloading code, see the User's Guide formatted. Convert files to any of the following supported file types: .pdf, .gif, .jpeg, printer. Note: Network code may be downloaded while this message appears on the display. Invalid PIN Enter a valid PIN. Load manual
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    to replace the specified staple cartridge, press repeatedly until the Show Me message for the specified staple cartridge appears, and then press . are disabled The printer menus are disabled. The printer settings cannot be changed from the control panel. Contact your system support person for help.
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    Wait for the message to clear. Programming disk DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not turn the printer power off while Programming disk appears on the display. Programming flash DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do
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    bin The specified output bin has reached its capacity. Remove paper from the specified bin to clear the message and continue printing. Resetting the printer Wait for the message to clear. Restore Held Jobs? • Press until Continue appears, and then press to restore all held jobs stored on the
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    message. Staples empty or misfed Load the specified staple cartridge into the finisher to clear the message and continue stapling. Staples low Insert the specified tray into the printer. USB/USB The printer is using a USB cable connection. The USB port is the active communication
  • Lexmark 21Z0300 | User Guide - Page 121
    cartridge, and then install a supported one. Note: To learn how to install a toner cartridge, press repeatedly until Show Me appears, and then press . 34 Incorrect paper type, check • Load the appropriate paper or other specialty media in the proper tray. • Check tray length and width guides
  • Lexmark 21Z0300 | User Guide - Page 122
    Understanding printer messages 122 35 Insufficient memory to support Resource Save feature • Press until Continue Press until Continue appears, and then press • Cancel the current print job. • Install additional printer memory. to clear the message. 39 Page is too complex to print • Press until
  • Lexmark 21Z0300 | User Guide - Page 123
    software error • Press until Continue appears, and then press to continue printing. • Turn the printer power off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Network software error • Press until Continue appears, and then press
  • Lexmark 21Z0300 | User Guide - Page 124
    optional interface card or internal print server from the printer system board. For more information, see the User's Guide on the Software and Documentation CD. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on. 56 Parallel port disabled • Press until
  • Lexmark 21Z0300 | User Guide - Page 125
    additional trays. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on. 61 Remove defective hard disk • Press until Continue appears, and then maintenance Contact Customer Support, and report the message. The printer needs to have scheduled maintenance done.
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    Understanding printer messages 126 82 Replace waste toner box The waste toner box is full. 1 Replace the waste toner box. Note: To learn how to replace the
  • Lexmark 21Z0300 | User Guide - Page 127
    pc unit Replace the specified photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The the toner is low. When the print becomes faded, replace the toner cartridge. • To clear this message and continue printing, press until Continue appears,
  • Lexmark 21Z0300 | User Guide - Page 128
    connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, contact Customer Support, and report the message. 1565 Emul Error Load Emul Option The printer automatically clears the message in 30 seconds and then disables the
  • Lexmark 21Z0300 | User Guide - Page 129
    . 4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning-Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the paper support and paper exit tray are dry before beginning
  • Lexmark 21Z0300 | User Guide - Page 130
    area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Ordering toner cartridges When 88 Cyan toner low, 88 Magenta toner
  • Lexmark 21Z0300 | User Guide - Page 131
    replace the specified toner cartridge. The recommended toner cartridges specifically designed for the printer are: Part name Part number Cyan High Yield Toner Cartridge C930H2CG Magenta High Yield Toner Cartridge C930H2MG Yellow High Yield Toner Cartridge C930H2YG Black High Yield Toner
  • Lexmark 21Z0300 | User Guide - Page 132
    Maintaining the printer 132 Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. The printer will not continue printing until the waste toner box is replaced. 1 Waste toner box 2 Door E6 3 Door E 4 Printhead lens cleaner 5 E6 Door
  • Lexmark 21Z0300 | User Guide - Page 133
    Maintaining the printer 133 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning-Potential Damage: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.
  • Lexmark 21Z0300 | User Guide - Page 134
    Maintaining the printer 134 3 Grasp the E6 Door tab, and then push the door down. 4 Remove the old printhead lens cleaner from Door E, and then discard it. 5 Remove the waste toner box.
  • Lexmark 21Z0300 | User Guide - Page 135
    Maintaining the printer 135 6 Place the plastic cover over the waste toner box. 7 Place the waste toner box in the recycling bag. 8 Use the new printhead lens cleaner to clean the printhead lenses.
  • Lexmark 21Z0300 | User Guide - Page 136
    Maintaining the printer 136 9 Insert the new waste toner box. 10 Place the new printhead lens cleaner in the notches of Door E. 11 Close Door E6.
  • Lexmark 21Z0300 | User Guide - Page 137
    E. 13 Remove all paper from the printer paper path. Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6
  • Lexmark 21Z0300 | User Guide - Page 138
    Maintaining the printer 138 1 Open Door E (front door). Warning-Potential Damage: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp
  • Lexmark 21Z0300 | User Guide - Page 139
    Maintaining the printer 139 5 Insert the padded tip of the printhead lens cleaner into the first printhead lens opening. 6 Push the printhead lens cleaner all the way to the back of the lens, and then pull it out. 7 Clean the remaining three printhead lenses.
  • Lexmark 21Z0300 | User Guide - Page 140
    Maintaining the printer 140 8 Insert the waste toner box. 9 Place the printhead lens cleaner in the notches of Door E. 10 Close Door E6.
  • Lexmark 21Z0300 | User Guide - Page 141
    Replace black pc unit appears. Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). Warning-Potential Damage: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar
  • Lexmark 21Z0300 | User Guide - Page 142
    Maintaining the printer 142 3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor.
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    Maintaining the printer 143 6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position.
  • Lexmark 21Z0300 | User Guide - Page 144
    until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open Door E (front printer door). 4 Unlock the specified cartridge by turning the cartridge counterclockwise until the
  • Lexmark 21Z0300 | User Guide - Page 145
    Maintaining the printer 145 5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow‑shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow‑shaped cartridge handle clockwise
  • Lexmark 21Z0300 | User Guide - Page 146
    : 1 Visit our Web site at www.lexmark.com/recycle. 2 Find the product type you want to recycle, and then select your country from the list. 3 Follow the instructions on the computer screen. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: The printer weighs 201 lb (91.2 kg
  • Lexmark 21Z0300 | User Guide - Page 147
    used to move the options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. Setting the printer up in a new location For a basic printer, or a printer with an optional finisher installed, allow the following
  • Lexmark 21Z0300 | User Guide - Page 148
    Maintaining the printer 148 Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
  • Lexmark 21Z0300 | User Guide - Page 149
    repeatedly to decrease the setting or repeatedly to increase the setting, and then press . Disabling control panel menus Since many people often use a printer, a support person may choose to lock the control panel menus so that the settings cannot be changed from the control panel. 1 Make sure the
  • Lexmark 21Z0300 | User Guide - Page 150
    2-240 minutes. Note: Power Saver settings can also be adjusted by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on the Lexmark Web site at www.lexmark.com/publications. Restoring the factory default settings 1 From the control panel, press
  • Lexmark 21Z0300 | User Guide - Page 151
    Administrative support 151 6 Press repeatedly until Yes appears, and then press . A progress bar appears. 7 Press repeatedly until Exit Config Menu appears, and then press . The printer performs its power‑on sequence, and then Ready appears. Locking the control panel menus using the Embedded Web
  • Lexmark 21Z0300 | User Guide - Page 152
    in the Subject Alternate Name field of the signed certificate. Note: After a printer is configured for IPSec with a host, IPSec is required for any IP communications to take place. Supporting SNMPv3 Simple Network Management Protocol version 3 (SNMPv3) allows for encrypted and authenticated
  • Lexmark 21Z0300 | User Guide - Page 153
    (Wi‑Fi Protected Access) feature of wireless printers or print servers to provide WPA‑Enterprise security support. Support for 802.1x requires the establishment of credentials for the printer, such as certificates. Certificates provide a way for the printer to be known to the Authentication Server
  • Lexmark 21Z0300 | User Guide - Page 154
    154 Creating an administrative password Creating an administrative password allows a system support person to password‑protect printer settings. Once a password is created, it must be entered to access the Configuration and Reports pages of the Embedded Web Server. An administrative password
  • Lexmark 21Z0300 | User Guide - Page 155
    Troubleshooting 155 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Door A will not shut properly
  • Lexmark 21Z0300 | User Guide - Page 156
    Ready do not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These
  • Lexmark 21Z0300 | User Guide - Page 157
    that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark
  • Lexmark 21Z0300 | User Guide - Page 158
    Troubleshooting 158 the paper loaded in the tray. Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display same size and type of paper in each tray. • Move the paper guides to the correct positions for the paper size loaded in each tray. ARE THE
  • Lexmark 21Z0300 | User Guide - Page 159
    Troubleshooting the number of pages in the job. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks until the desired value appears, and then press . Solving option problems Option does not operate correctly or quits after it is installed These
  • Lexmark 21Z0300 | User Guide - Page 160
    Troubleshooting 160 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD
  • Lexmark 21Z0300 | User Guide - Page 161
    connections: • Make sure the USB/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following
  • Lexmark 21Z0300 | User Guide - Page 162
    Troubleshooting 162 CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for orientation in a 520‑sheet tray. MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET‑MAKER BIN (BIN 2) Use one of the following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or
  • Lexmark 21Z0300 | User Guide - Page 163
    these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter‑ or A4‑size
  • Lexmark 21Z0300 | User Guide - Page 164
    Troubleshooting 164 Blank pages The printer may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped
  • Lexmark 21Z0300 | User Guide - Page 165
    Troubleshooting 165 If an 84 Color pc unit life warning, 84 Black pc unit Toner Darkness setting before sending the job to print. Incorrect margins ABCD ABCD ABCD CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING
  • Lexmark 21Z0300 | User Guide - Page 166
    : CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta
  • Lexmark 21Z0300 | User Guide - Page 167
    Troubleshooting 167 HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a paper with rough finishes. IS THE TONER LOW? When 88 toner low appears, order a new cartridge. Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS,
  • Lexmark 21Z0300 | User Guide - Page 168
    Troubleshooting 168 Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, OFF Color Saver may be set to On. IS THE TONER LOW? When 88 toner low appears, order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner
  • Lexmark 21Z0300 | User Guide - Page 169
    . CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Solid color pages The printer may need to be serviced. For more information, contact Customer Support. Toner fog or background shading appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner
  • Lexmark 21Z0300 | User Guide - Page 170
    Troubleshooting 170 ARE THE PHOTOCONDUCTORS WORN OR DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, more of the following: A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. IS THERE TONER IN THE PAPER PATH? Contact Customer
  • Lexmark 21Z0300 | User Guide - Page 171
    Troubleshooting 171 Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer can be used to solve typical color problems. FAQ about color printing What is color? Cyan, magenta, yellow, and black inks or toners can be printed in various amounts
  • Lexmark 21Z0300 | User Guide - Page 172
    printer software? What settings should I use for the best color? The PostScript driver to improve the color? This problem most commonly occurs when projecting transparencies transparencies. What is manual color correction? When manual color correction is enabled, the printer employs user‑selected
  • Lexmark 21Z0300 | User Guide - Page 173
    Troubleshooting 173 Manual match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These for a particular color‑matching problem depends on the Color Correction setting being used (Auto, Off, or Manual), the type of object
  • Lexmark 21Z0300 | User Guide - Page 174
    the detailed Color Samples set. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For
  • Lexmark 21Z0300 | User Guide - Page 175
    in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. If you don't have access to
  • Lexmark 21Z0300 | User Guide - Page 176
    Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer in accordance with the instruction manual, may cause harmful
  • Lexmark 21Z0300 | User Guide - Page 177
    radio frequency radiation The following notice is applicable if your printer has a wireless network card installed. The radiated output per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows
  • Lexmark 21Z0300 | User Guide - Page 178
    rieur est strictement interdite. Pour empêcher toute interférence radio au service faisant l'objet d'une licence, cet appareil doit être utilisé à directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. This product satisfies the
  • Lexmark 21Z0300 | User Guide - Page 179
    vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski
  • Lexmark 21Z0300 | User Guide - Page 180
    of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities
  • Lexmark 21Z0300 | User Guide - Page 181
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC
  • Lexmark 21Z0300 | User Guide - Page 182
    has been identified as a major nationwide problem. It is recommended that the customer are special conditions for the Facsimile User Instructions. The grant of a telepermit for any network services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service.
  • Lexmark 21Z0300 | User Guide - Page 183
    call attempts to the same number within any 30 minute period for any single manual call initiation, and • The equipment shall go on-hook for a period of utilisation d'un filtre de tonalité de facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877) devant être installé sur toute ligne
  • Lexmark 21Z0300 | User Guide - Page 184
    to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: Power consumption Product power consumption The following table documents the power consumption
  • Lexmark 21Z0300 | User Guide - Page 185
    order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. Statement of Limited Warranty Lexmark C930 Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
  • Lexmark 21Z0300 | User Guide - Page 186
    of prints produced by any product. Warranty service does not include repair of failures caused by: -Modification or unauthorized attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment
  • Lexmark 21Z0300 | User Guide - Page 187
    authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts -Products, supplies, parts, materials (such as toners and inks
  • Lexmark 21Z0300 | User Guide - Page 188
    cartridge 121 34 Incorrect paper size, check 121 34 Incorrect paper type, check 121 35 Insufficient memory to support 88 Replace toner 127 900-999 Service 128 A Activating Menu Changes 112 guides 113 checking an unresponsive printer 155 cleaning exterior of the printer
  • Lexmark 21Z0300 | User Guide - Page 189
    printer cleaning 129 F factory defaults, restoring control panel menus 150 FAQ about color printing 171 FCC notices 176, 177, 181 finisher finishing features 45 supported paper sizes 45 troubleshooting trays 34 Load with 117 Load manual feeder with 116 Load staples 117 loading 1133‑
  • Lexmark 21Z0300 | User Guide - Page 190
    cartridges 131 toner cartridges troubleshooting message remains after jam is cleared 162 paper jams avoiding 56 Paper Loading menu 79 Paper Size/Type menu 75 190 paper sizes supported by the printer 42 Paper Texture menu 78 paper types duplex support 44 supported by finisher 44 supported by printer
  • Lexmark 21Z0300 | User Guide - Page 191
    cartridge 121 32 Replace unsupported cartridge 121 34 Incorrect paper size, check 121 34 Incorrect paper type, check 121 35 Insufficient memory to support , 144 900-999 Service 128 Activating src> guides 113 117 Load manual feeder with Printer locked, enter PIN 118 Printing
  • Lexmark 21Z0300 | User Guide - Page 192
    /USB 120 Waiting 121 printer options troubleshooting drawers 160 finisher 160 flash recycled paper using 38 recycling Lexmark products 146 WEEE statement 180 printer 151 modifying confidential print settings 152 supporting IPSec 152 supporting 131 staple cartridges 131 toner cartridges 130 waste
  • Lexmark 21Z0300 | User Guide - Page 193
    34, 35 trays linking 34 unlinking 34 troubleshooting checking an unresponsive printer 155 contacting Customer Support 174 Door A 155 FAQ about color printing 171 troubleshooting, display display is blank 156 display shows only diamonds 156 troubleshooting, paper feed message remains after jam is
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C935 Series
User's Guide
August 2011
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