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Lexmark 2500 User's Guide - Page 59

does not print, Cancel, My Computer, Start, CD-ROM drive, setup.exe - driver

UPC - 734646093309

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USB cable may not be connected Use these steps to install the printer software May need to reconnect power supply Other software may be running Software may not be installed correctly 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. 1 Turn off and then restart your computer. 2 Click Cancel on all New Hardware Found screens. 3 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to install the software. 1 Uninstall the printer software, and then reinstall it. For more information, see "Removing and reinstalling the software" on page 72. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a In all countries or regions except the United States, select your country or region. b Click the links for drivers or downloads. c Select your printer family. d Select your printer model. e Select your operating system. f Select the file you want to download, and then follow the directions on the computer screen. Page does not print Check the control panel If one of the lights is blinking, see "Blinking lights on the control panel" on page 70. for any blinking lights Check power If the light is not on, see "Power button is not lit" on page 58. Paper may not be loaded Remove and then load paper. correctly Troubleshooting 59

Section	Page
Contents	3
Finding information about the printer	7
Setting up the printer	11
Checking the box contents	11
Learning about the printer	12
Understanding the parts of the printer	12
Using the control panel buttons	14
Learning about the software	15
Using the printer software	15
Using the Lexmark Imaging Studio	15
Using the Solution Center	17
Using Print Properties	18
Opening Print Properties	18
Using the Save Settings menu	18
Using the I Want To menu	18
Using the Options menu	18
Using the Print Properties tabs	19
Using the Toolbar	19
Resetting printer software settings to defaults	20
Loading paper and original documents	21
Loading paper	21
Loading various paper types	21
Loading original documents on the scanner glass	24
Printing	26
Changing the paper type	26
Printing a document	26
Printing a Web page	26
Printing high-quality graphics	27
Printing photos or images from a Web page	27
Printing collated copies	28
Printing the last page first (reverse page order)	28
Printing on both sides of the paper (duplexing)	29
Printing transparencies	29
Printing envelopes	29
Printing iron-on transfers	30
Printing cards	30
Printing multiple pages on one sheet	31
Working with photos	32
Retrieving and managing photos	32
Transferring all photos from a media device using the computer	32
Transferring selected photos from a media device using the computer	32
Printing photos using the computer	33
Printing photos from the Photo Library	33
Printing all photos from a media device using the computer	33
Printing selected photos from a media device using the computer	33
Printing Photo Packages	34
Creating photo projects	34
Creating Photo Greeting Cards	34
Creating and viewing a slideshow	35
Printing an image as a multiple-page poster	35
Copying	37
Copying using the control panel	37
Making a copy	37
Copying 4 x 6 photos	37
Copying using the computer	38
Copying a document using the computer	38
Copying a photo using the computer	39
Scanning	40
Scanning using the control panel	40
Scanning using the computer	41
Scanning a document using the computer	41
Scanning a photo to the Photo Library	41
Scanning multiple photos at one time using the computer	42
Scanning multiple photos using the computer	42
Scanning documents or images for e-mailing	43
Saving a scanned image on the computer	44
Removing image patterns from photos, magazines, or newspapers	44
Customizing scan settings using the computer	45
Changing the order of programs in the Scan Application list	45
Faxing	46
Sending a fax using the software	46
Receiving a fax using the software	47
Using the computer Phone Book	47
Printing fax activity reports	47
Blocking junk faxes	48
Customizing fax settings	48
Customizing settings using the Fax Solution Software	48
Setting the number of rings before receiving a fax automatically	49
Maintaining the printer	50
Changing print cartridges	50
Removing a used print cartridge	50
Installing print cartridges	50
Achieving better print quality	52
Improving print quality	52
Aligning the print cartridges	52
Cleaning the print cartridge nozzles	53
Wiping the print cartridge nozzles and contacts	54
Preserving the print cartridges	55
Cleaning the scanner glass	55
Ordering print cartridges	55
Ordering paper and other supplies	56
Using genuine Lexmark print cartridges	56
Refilling a print cartridge	57
Recycling Lexmark products	57
Troubleshooting	58
Setup troubleshooting	58
Power button is not lit	58
Software does not install	58
Page does not print	59
Print troubleshooting	60
Improving print quality	61
Poor text and graphic quality	61
Poor quality at the edges of the page	62
Print speed is slow	62
Partial document or photo prints	63
Photo smudges	63
Copy troubleshooting	63
Copier does not respond	63
Scanner unit does not close	63
Poor copy quality	64
Partial document or photo copies	64
Scan troubleshooting	64
Scanner does not respond	65
Scan was not successful	65
Scanning takes too long or freezes the computer	65
Poor scanned image quality	66
Partial document or photo scans	66
Fax troubleshooting	66
Cannot send or receive a fax	66
Can send but not receive faxes	67
Can receive but not send faxes	67
Printer receives a blank fax	67
Received fax has poor print quality	68
Jams and misfeeds troubleshooting	68
Paper jams	68
Paper or specialty media misfeeds	68
Printer does not feed paper, envelopes, or specialty media	69
Banner paper jams	69
Blinking lights on the control panel	70
Error messages	71
Removing and reinstalling the software	72
Notices	73
Edition notice	73
UNITED STATES GOVERNMENT RIGHTS	73
Trademarks	74
Conventions	74
Federal Communications Commission (FCC) compliance information statement	74
European Community (EC) directives conformity	75
Noise emission levels	75
Waste from Electrical and Electronic Equipment (WEEE) directive	76
Federal Communications Commission (FCC) compliance information statement	76
Notice to users of the Canadian telephone network	77
Notice to users of the New Zealand telephone network	78
South Africa telecommunications notice	78
Power consumption	79
Product power consumption	79
Total energy usage	79
End-user license agreement	80

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USB cable may not be

connected

Check the USB cable for any obvious damage.

Firmly plug the square end of the USB cable into the back of the printer.

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the

USB symbol.

Use these steps to install

the printer software

Turn off and then restart your computer.

Click

Cancel

on all New Hardware Found screens.

Insert the CD, and then follow the instructions on the computer screen to reinstall

the software.

May need to reconnect

power supply

Press

to turn the printer off.

Disconnect the power cord from the wall outlet.

Gently remove the power supply from the printer.

Reconnect the power supply to the printer.

Plug the power cord into the wall outlet.

Press

to turn the printer on.

Other software may be

running

Close all open software applications.

Disable any anti-virus programs.

Double-click the

My Computer

icon.

In Windows XP, click

Start

to access the My Computer icon.

Double-click the

CD–ROM drive

icon.

If necessary, double-click

setup.exe

Follow the instructions on the computer screen to install the software.

Software may not be

installed correctly

Uninstall the printer software, and then reinstall it. For more information, see

“Removing and reinstalling the software” on page 72.

If the software still does not install correctly, visit our Web site at

www.lexmark.com

to check for the latest software.

In all countries or regions except the United States, select your country or

region.

Click the links for drivers or downloads.

Select your printer family.

Select your printer model.

Select your operating system.

Select the file you want to download, and then follow the directions on the

computer screen.

Page does not print

Check the control panel

for any blinking lights

If one of the lights is blinking, see “Blinking lights on the control panel” on page 70.

Check power

If the

light is not on, see “Power button is not lit” on page 58.

Paper may not be loaded

correctly

Remove and then load paper.

Troubleshooting