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Lexmark 5470 User's Guide - Page 164

Cannot scan to a computer over a network, Fax troubleshooting, Cannot send or receive a fax

UPC - 734646010801

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CHECK PAPER SIZE Make sure the paper size being used matches the size you selected. CHECK ORIGINAL SIZE SETTING Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning. Cannot scan to a computer over a network See "Scanning to a computer over a network" on page 98. Fax troubleshooting Cannot send or receive a fax These are possible solutions. Try one or more of the following: CHECK MESSAGES If an error message is displayed, follow the instructions on the display. MAKE SURE THE PRINTER IS ON If the light is not on, see "Power button is not lit" on page 128. CHECK CABLE CONNECTIONS Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. Troubleshooting 164

Section	Page
Contents	3
Introduction	13
Finding information about the printer	13
Operating system notice	16
Safety information	17
Setting up the printer	18
Checking the box contents	18
Setting up the printer for standalone use	19
Understanding the parts of the printer	25
Getting the printer ready to fax	27
Using an RJ11 adapter	27
Choosing a fax connection	30
Connecting to an answering machine	31
Connecting directly to a telephone wall jack	32
Connecting directly to a telephone wall jack in Germany	33
Connecting to a computer with a modem	34
Connecting to a telephone	35
Setting up to fax while behind a PBX	36
Using a digital phone service	37
Understanding the control panel	37
Using the control panel	37
Saving settings	40
Installing another language control panel	41
Installing the printer software	42
Installing the optional XPS driver (Windows Vista users only)	42
Understanding the printer software	43
Turning printing voice notification on or off	46
Security Information	46
General networking	47
Finding your MAC address	47
Assigning an IP address	47
Configure IP address	47
Finding a printer/print server located on remote subnets	47
Tips for using network adapters	47
Sharing a printer in a Windows environment	48
Checking the port setting	48
Configure network printers	49
Connect to network printer	49
Loading paper and original documents	50
Loading paper	50
Using the automatic paper type sensor	50
Loading envelopes	51
Loading labels	51
Loading greeting cards, index cards, photo cards, and postcards	52
Loading transparencies	52
Loading iron-on transfers	52
Loading custom-size paper	53
Loading banner paper	53
Loading original documents into the Automatic Document Feeder	53
Loading original documents on the scanner glass	55
Printing	57
Printing basic documents	57
Printing a document	57
Printing a Web page	57
Printing photos or images from a Web page	58
Printing multiple copies of a document	58
Printing on both sides of the paper	59
Collating copies	59
Printing the last page first (reverse page order)	60
Printing multiple pages on one sheet (N-Up)	60
Pausing print jobs	60
Canceling print jobs	60
Printing specialty documents	61
Choosing compatible specialty paper types	61
Printing envelopes	61
Printing greeting cards, index cards, photo cards, and postcards	61
Printing a document as a poster	62
Printing an image as a poster	62
Printing a booklet	63
Assembling a booklet	63
Printing on custom-size paper	64
Printing iron-on transfers	64
Printing transparencies	64
Printing a banner	64
Changing printer settings	65
Saving and deleting print settings	65
Resetting printer software to factory default settings	65
Resetting the printer to factory default settings	66
Working with photos	67
Retrieving and managing photos	67
Inserting a memory card	67
Inserting a flash drive	68
Understanding the Photo Card menu	69
Understanding the PictBridge menu	71
Transferring photos	72
Changing the Lexmark Productivity Studio preferences	74
Editing photos	75
Cropping a photo	75
Rotating a photo	75
Changing the Resolution / Size of a photo	76
Applying One-Click Auto Fixes to a photo	76
Reducing the red-eye effect in a photo	76
Blurring/Sharpening a photo	76
Enhancing a photo	77
Changing the Hue / Saturation of a photo	77
Changing the Gamma Value of a photo or image	77
Despeckling a photo	78
Changing the Brightness / Contrast settings of a photo	78
Applying a color effect to a photo	78
Changing the Exposure setting of a photo	78
Removing wavy patterns from scanned photos, magazines, or newspapers	79
Printing photos	79
Printing photos from a CD or removable storage device using the computer	79
Viewing / Printing photos from the Productivity Studio	80
Printing Photo Packages	80
Creating Photo Greeting Cards	80
Printing all photos from a memory device	81
Printing photos stored on the memory device using the proof sheet	81
Printing photos by number	82
Using a PictBridge-enabled digital camera to control printing photos	83
Printing photos from a digital camera using DPOF	84
Printing photos by date range	85
Printing photos from the control panel using color effects	85
Creating and viewing a slideshow	85
Copying	87
Making a copy	87
Copying photos	87
Copying a photo using the computer	88
Adjusting copy quality	89
Making a copy lighter or darker	89
Collating copies using the control panel	89
Repeating an image on one page	90
Enlarging or reducing an image	90
Understanding the Copy menu	91
Modifying the Copy settings	91
Scanning	93
Scanning a document	93
Scanning a document using the computer	93
Scanning text for editing	94
Scanning images for editing	94
Scanning a photo to the Library	95
Scanning multiple photos at one time using the computer	95
Creating a PDF from a scanned item	95
Canceling a scan job	96
Customizing scan settings using the computer	97
Understanding the Scan menu	97
Scanning to a computer over a network	98
Saving a scanned image on the computer	99
Changing the Productivity Studio scan settings	99
Adding a file to an e-mail message	100
Adding a new scanned image to an e-mail message	100
Scanning documents or images for e-mailing	100
Changing the Productivity Studio e-mail screen preferences	101
Faxing	102
Sending a fax	103
Entering a fax number	103
Sending a fax using the software	103
Sending a fax using the control panel	104
Sending a fax while listening to a call (On Hook Dial)	104
Sending a broadcast fax at a scheduled time	105
Receiving a fax	105
Receiving a fax manually	105
Setting a fax manual answer code	106
Using Caller ID from the control panel	106
Using Caller ID from the software	106
Receiving a fax automatically	107
Receiving a fax with an answering machine	107
Forwarding faxes	108
Using the Phone Book	108
Using the control panel Phone Book	108
Using the computer Phone Book	109
Customizing fax settings	109
Customizing settings using the Fax Setup Utility	109
Understanding the Fax menu	112
Setting Auto Answer to on	113
Setting up a fax header	113
Setting up a fax footer	114
Blocking junk faxes	115
Blocking unwanted changes to fax settings	115
Using the Fax Solutions Software	116
Setting up a dialing prefix	117
Setting the distinctive ring	117
Setting the number of rings before receiving a fax automatically	118
Setting up Speed Dial	118
Printing fax activity reports	119
Maintaining the printer	120
Replacing print cartridges	120
Installing print cartridges	120
Removing a used print cartridge	121
Refilling print cartridges	122
Using genuine Lexmark print cartridges	122
Aligning print cartridges	122
Cleaning the print cartridge nozzles	123
Wiping the print cartridge nozzles and contacts	123
Preserving the print cartridges	124
Cleaning the scanner glass	125
Cleaning the exterior of the printer	125
Ordering supplies	126
Ordering print cartridges	126
Ordering paper and other supplies	126
Troubleshooting	128
Setup Troubleshooting	128
Incorrect language appears on the display	128
Power button is not lit	128
Software does not install	129
Page does not print	130
Solving printer communication problems	131
Understanding Warning levels	132
Removing and reinstalling the software	132
Enabling the USB port	132
Print troubleshooting	133
Improving print quality	133
Poor text and graphic quality	134
Poor quality at the edges of the page	135
Print speed is slow	136
Partial document or photo prints	136
Photo smudges	137
Checking the print cartridges	137
Ink levels seem incorrect	137
Ink levels seem to go down too quickly	138
A blank or incorrect page prints	138
Characters on printout are missing or unexpected	138
Colors on printout are faded or differ from colors on the screen	139
Copied item does not match the original item	139
Glossy photo paper or transparencies stick together	140
Page prints with different fonts	140
Print is too dark or smudged	141
Printed characters are improperly formed or are not aligned correctly	141
Printouts have alternating bands of light and dark print	142
Transparencies or photos contain white lines	142
Vertical straight lines are not smooth	142
White lines appear in graphics or solid black areas	143
Checking the printer status	143
Checking printer readiness	144
Settings are not saved	145
Checking the Spool Settings for banner printing	145
Resolving font problems	145
Printer is busy printing another job	145
Ready or Busy Printing is listed as the status	146
Printing a test page	146
Test page does not print	147
Checking external devices	148
Removing an external print server	148
Cable is not connected, is loose, or is damaged	148
Printer is plugged in but does not print	149
Printer is trying to print to File	149
Printer cannot communicate with computers over peer-to-peer network	149
Printer is not able to communicate with the computer	151
Problems when copying, scanning, or faxing	151
Wrong printer is attached	151
Updating the printer software	151
Bidirectional communication is not established	152
Experiencing poor quality or incorrect output	152
Cannot print from digital camera using PictBridge	153
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	153
Jams and misfeeds troubleshooting	154
How to clear and avoid paper jams	154
Paper jam in the Automatic Document Feeder (ADF)	154
Paper jam in the printer	155
Paper jam in the paper support	156
Paper or specialty media misfeeds	156
Printer does not feed paper, envelopes, or specialty media	157
Banner paper jams	157
Paper continues to jam	158
Memory card troubleshooting	158
Memory card cannot be inserted	158
Nothing happens when memory card is inserted	159
Copy troubleshooting	159
Copier does not respond	159
Scanner unit does not close	160
Poor copy quality	160
Partial document or photo copies	161
Scan troubleshooting	161
Scanner does not respond	161
Scan was not successful	162
Scanning takes too long or freezes the computer	162
Poor scanned image quality	163
Partial document or photo scans	163
Cannot scan to a computer over a network	164
Fax troubleshooting	164
Cannot send or receive a fax	164
Can send but not receive faxes	166
Can receive but not send faxes	167
Printer receives a blank fax	168
Received fax has poor print quality	168
Caller ID information is not displayed	169
Fax Error	169
Fax Mode Unsupported	169
Remote Fax Error	169
Phone Line Busy	170
Phone Line Error	171
Error messages on the printer display	171
Alignment Error	172
Cartridge Error (1102, 1203, 1204, or 120F)	172
Black Ink Low / Color Ink Low / Photo Ink Low	173
Clear Carrier Jam	173
Cover Open	173
Error 1104	173
Left Cartridge Error / Right Cartridge Error	174
Left Cartridge Incorrect / Right Cartridge Incorrect	174
Left Cartridge Missing / Right Cartridge Missing	174
Memory Failure	174
No images have been selected	175
No photo/paper size selection has been made	175
Could not detect a proof sheet	175
No proof sheet information	175
No valid photo image files detected	175
Only one photo enhancement may be chosen at a time	176
Only one photo/size selection can be chosen at a time	176
Photo size error. Photo must fit on page.	176
PictBridge communications error	176
Please remove camera to use your memory card	176
Some photos removed from card by host	176
Problems reading the memory card	176
Error messages on the computer screen	177
Clearing error messages	177
Left/Right Cartridge Missing	177
Communication not available	177
General Printing Problem	178
Ink Low	178
Out of Memory	178
Out of Paper	178
Fixing a printing failure	178
Unsupported file types found on memory card	179
Paper Jam	179
Multiple All-In-Ones found	179
Black Cartridge replacement required	179
Color Cartridge replacement required	179
Black and Color Cartridge replacement required	180
Notices	181
Product information	181
Edition notice	181
UNITED STATES GOVERNMENT RIGHTS	182
Trademarks	182
Licensing notices	182
Federal Communications Commission (FCC) compliance information statement	182
European Community (EC) directives conformity	183
Noise emission levels	183
Waste from Electrical and Electronic Equipment (WEEE) directive	184
Product disposal	184
Temperature information	184
Federal Communications Commission (FCC) compliance information statement	184
Notice to users of the Canadian telephone network	185
Notice to users of the New Zealand telephone network	186
South Africa telecommunications notice	186
Power consumption	187
Product power consumption	187
Power Saver	188
Off mode	188
Total energy usage	188
Statement of Limited Warranty	188
LEXMARK LICENSE AGREEMENTS	190