Lexmark 760n Troubleshooting Guide

Lexmark™ C76x

Troubleshooting

Guide

Online customer support

Customer support is available on the Lexmark Web

site at

www.lexmark.com

.

Calling for service

When you call for printer service, describe the

problem you are experiencing, the message on the

display, and the troubleshooting steps you have

already taken to find a solution.

You need to know your printer model type and serial

number. See the label behind the toner waste

container door of the printer for this information. The

toner waste container door is on the left side of the

printer.

The serial number is also listed on the menu settings

page.

For service in the U.S. or Canada, call 1-800-

Lexmark (1-800-539-6275). For other countries/

regions, visit the Lexmark Web site at

www.lexmark.com

Note:

When calling for service, call from

the location of the printer.

Checking an unresponsive

printer

If your printer is not responding, first make sure:

•

The power cord is plugged into the printer and

a properly grounded electrical outlet.

•

The electrical outlet is not turned off by any

switch or breaker.

•

The printer is not plugged into any surge

protectors, uninterrupted power supplies, or

extension cords.

•

Other electrical equipment plugged into the

outlet is working.

•

The printer is turned on.

•

The printer cable is securely attached to the

printer and the host computer, print server,

option, or other network device.

Solving printing problems

Multilanguage PDFs do not print

1

Open the document you want to print in Adobe

Acrobat.

2

Click the printer icon.

3

The Print dialog box appears.

4

Check the

Print as image

box.

Note:

For Acrobat 7.x or later, click the

advanced button to display the

Print

as Image

option.

5

Click

OK

.

The operator panel display is blank

or displays only diamonds

Turn the printer off, wait about 10 seconds, and turn

the printer back on.

Performing Self Test

appears on the display.

When the test is completed, the

Ready

message is

displayed.

If the messages do not appear, turn the printer off

and call for service.

Jobs do not print

The printer is not ready to receive data

Make sure

Ready

or

Power Saver

appears on the

display before sending a job to print. Press

to

return the printer to the

Ready

state.

The specified output bin is full

Remove the stack of paper from the output bin, and

then press

.

The specified tray is empty

Load paper in the tray.

You are using the wrong printer driver or

are printing to a file

•

Verify that you selected the printer driver

associated with the Lexmark ABC.

•

If you are using a USB port, make sure you are

running Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003 and

using a Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet N8000 series internal print

server is not set up properly or is not

connected properly

Verify that you have properly configured the printer

for network printing.

See the

Software and Documentation

CD

or go to

the Lexmark Web site for information.

You are using the wrong interface cable,

or the cable is not securely connected

Make sure you are using a recommended interface

cable.

Make sure the connection is secure.

Held jobs do not print

A formatting error has occurred

•

Print the job. (Only part of the job may print.)

•

Delete the job.

•

Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

Lexmark 760n Troubleshooting Guide

Lexmark 760n - C Color Laser Printer Manual

Lexmark 760n manual content summary: