Lexmark 782e Troubleshooting Guide

Lexmark 782e - X Color Laser Manual

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Lexmark 782e manual content summary:

  • Lexmark 782e | Troubleshooting Guide - Page 1
    Network Setup Page or Network Setup Page. For more information, see "Assigning a printer IP address" in the MFP Setup guide. Solving printing problems Multilanguage PDFs do not print 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. 3 The Print dialog box appears
  • Lexmark 782e | Troubleshooting Guide - Page 2
    Server 2003 compatible printer driver. Your MarkNet N8000 series internal print server is not set up properly or is not connected properly Verify that you have properly configured the printer for network printing. See the Software and Documentation CD or go to the Lexmark Web site for information
  • Lexmark 782e | Troubleshooting Guide - Page 3
    enough memory Add printer memory or an optional hard disk. Unexpected page breaks occur. The job has timed out Set Print Timeout to a higher value from the Setup Menu. For more informations, see the Menus and Messages Guide Solving mailbox problems The mailbox and the printer are misaligned Realign
  • Lexmark 782e | Troubleshooting Guide - Page 4
    the ADF • Adjust the guides toward the media until they lightly rest against the edge of the media. • If the pick pad is worn, replace the pick pad. Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. 1 Turn the printer off. 2 Press and . Hold
  • Lexmark 782e | Troubleshooting Guide - Page 5
    transfer roller. 3 If you still have the problem, replace the fuser. Streaked horizontal lines Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. From the printer operator panel, print the repetitive defects guide to determine which component needs to be
  • Lexmark 782e | Troubleshooting Guide - Page 6
    resolution. Note: This will increase the amount of time required for the scan and will increase the quality of the fax output. Caller ID is not shown If your region supports caller ID, you may have to change the default setting. There are two settings available, FSK (pattern 1) and DTMF (pattern
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Lexmark™ X782
Clearing Jams
Guide
Online customer support
Customer support is available on the Lexmark Web
site at
www.lexmark.com
.
Calling for service
When you call for printer service, describe the
problem you are experiencing, the message on the
display, and the troubleshooting steps you have
already taken to find a solution.
You need to know your printer model type and serial
number. See the label behind the toner waste
container door of the printer for this information. The
toner waste container door is on the left side of the
printer.
The serial number is also listed on the menu settings
page.
For service in the U.S. or Canada, call 1-800-
Lexmark (1-800-539-6275). For other countries/
regions, visit the Lexmark Web site at
www.lexmark.com
Note:
When calling for service, call from
the location of the printer.
Checking an unresponsive
printer
If your printer is not responding, first make sure:
•
The power cord is plugged into the printer and
a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any
switch or breaker.
•
The printer is not plugged into any surge
protectors, uninterrupted power supplies, or
extension cords.
•
Other electrical equipment plugged into the
outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the
printer and the host computer, print server,
option, or other network device.
•
The scanner cable is securely attached to the
MFP and printer.
•
Remove the printer operator panel cover, and
verify a menu screen is displayed, then replace
the cover.
Once you have checked each of these
possibilities, turn the printer off, wait at least 10
seconds, and then turn the printer back on. This
often fixes the problem.
Locating the port name
and IP address
The port name appears in the upper right corner of
the MFP home screen and the IP address appears in
the upper left corner of the MFP home screen when
the MFP is connected to a network.
The address also appears on the network setup
page.
To print a network setup page
a
Touch the key icon on the MFP control
panel.
b
Touch
Reports
.
c
Touch
Network Setup Page
or
Network
<x> Setup Page
.
For more information, see “Assigning a printer IP
address” in the MFP
Setup guide.
Solving printing problems
Multilanguage PDFs do not print
1
Open the document you want to print in Adobe
Acrobat.
2
Click the printer icon.
3
The Print dialog box appears.
4
Check the
Print as image
box.
Note:
For Acrobat 7.x or later, click the
advanced button to display the
Print
as Image
option.
5
Click
OK
.
The operator panel display is blank
or displays only diamonds
Turn the printer off, wait about 10 seconds, and turn
the printer back on.
Performing Self Test
appears on the display.
When the test is completed, the
Ready
message is
displayed.
If the messages do not appear, turn the printer off
and call for service.
The message
Error reading USB
drive
appears when using a USB
device
The USB device you are using may not be supported
or has an error. Only specific USB flash memory
devices are supported.
For information regarding tested and approved USB
flash memory devices, see the Lexmark Web site at
www.lexmark.com
.