Lexmark 940e User's Guide

Lexmark 940e - X Color Laser Manual

Lexmark 940e manual content summary:

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    X940e, X945e User's Guide April 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.
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    Contents Safety information...15 Learning about the printer 17 Printer configurations...17 Basic functions of the scanner... Assigning a custom paper type name ...42 Paper and specialty media guide 43 Paper guidelines...43 Paper characteristics ...43 Unacceptable paper ...44 Selecting paper...44 3
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    47 Using card stock...48 Storing paper...48 Supported paper sizes, types, and weights 48 Paper sizes supported by the printer...49 Paper types and weights supported by the printer 50 Paper types and weights supported by the finisher 50 Supported finishing features...51 Copying...55 Making copies
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    profiles...70 Creating an e-mail profile ...70 E-mailing to a profile...70 Customizing e-mail settings...70 Adding e-mail subject and message information 70 Changing the output file type...71 Canceling an e-mail...71 Understanding e-mail options...71 Original Size ...71 Sides (Duplex) ...71 5
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    Binding...72 E-mail Subject ...72 E-mail Message...72 Resolution...72 Send As ...72 Content ...72 Advanced Options ...72 Faxing...74 Getting the printer ready to fax...74 Choosing a fax connection ...74 Using an RJ11 adapter...75 Connecting directly to a telephone wall jack in Germany 78 Connecting
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    Darkness ...88 Advanced Options ...89 Improving fax quality...89 Holding and forwarding faxes...89 Holding faxes...89 Forwarding a fax...90 Scanning to an FTP address 91 Scanning to an FTP address...91 Scanning to an FTP address using the keypad 91 Scanning to an FTP address using a shortcut
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    a document from Windows...99 Printing a document from a Macintosh computer 99 Printing confidential and other held jobs 99 Holding jobs in the printer...99 Printing confidential and other held jobs from Windows 100 Printing confidential and other held jobs from a Macintosh computer 100 Printing
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    Understanding printer menus 124 Menus list...124 Supplies menu...125 Paper menu...126 Default Source menu...126 Paper Size/Type menu ...126 186 NetWare menu ...187 AppleTalk menu...188 LexLink menu ...188 Help menu...188 Understanding printer messages 190 List of status and error messages 190 9
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    a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220
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    Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
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    too long or freezes the computer 237 Poor scanned image quality ...237 Partial document or photo scans ...238 Cannot scan from a computer ...238 Solving fax problems...238 Caller ID is not shown...238 Cannot send or receive a fax...238 Can send but not receive faxes ...240 Can receive but not send
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    background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry
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    14
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    than those described in the user documentation, to a professional service person. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Use only
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    circuit interrupter (GFCI). Monthly testing of the GFCI is recommended. CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the
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    Learning about the printer Printer configurations Basic models 1 Automatic Document Feeder (ADF) 2 Control panel 3 Standard exit bin 4 Standard 520-sheet tray (Tray 1) address, a USB flash memory device, or an FTP destination. • Scan documents and send them to another printer (PDF by way of FTP). 17
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    Understanding the ADF and scanner glass ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the ADF or the scanner glass
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    faxing, and printing options as well as status and error messages. Indicates the printer status: • Off-The power is off. • Blinking green-The printer is warming up, processing data, or printing. • Solid green-The printer is on, but idle. • Solid red-Operator intervention is needed. Enter numbers or
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    while a job is scanning, the button has no effect. 7 Stop Stops all printer activity A list of options is offered once Stopped appears on the display. 8 Back List, press to delete the right-most digit of a number entered manually. You can also press to delete an entire shortcut entry. Once an
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    status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what the user should do so the printer can continue processing, such as Close door or Insert print cartridge. 5 Status/Supplies Appears on the display whenever the
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    Button Button name Unlock Device Cancel Jobs Function This button appears on the screen when the printer is locked. The control panel buttons and shortcuts cannot be used while it appears. Touching this button opens a PIN entry screen. Entering the correct PIN
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    Sample screen one Button Button name Scroll down Function Opens a drop-down list Left scroll decrease button Scrolls to another value in decreasing order Right scroll increase button Scrolls to another value in increasing order Left arrow button Right arrow button Scan the ADF Scrolls left
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    Button Button name Back Back Sample screen two Function When the button is shaped like this, no other navigation is possible from this screen except to go back. When the button is shaped like this, both forward and backward navigation is possible from this screen. Button Button name Down arrow
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    Button Button name Cancel Jobs Continue Function Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax, and Network headings: • Print job • Copy job • Fax profile • FTP • E-mail send Each heading
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    Features Feature MenusΠSettingsΠCopy SettingsΠNumber of Copies Feature name Menu trail line Attendance message alert Description A Menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact
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    continuing. If you have any other devices attached to the printer, turn them off as well, and unplug any cables going to the printer. You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards
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    3 Internal print server connector 4 Hard disk Installing a memory card CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. Warning: System board electrical components are easily damaged by
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    one of each may be installed, but the connectors are interchangeable. CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. Warning: System board electrical components are easily damaged by
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    board. • Be careful not to damage the connectors. 5 Reinstall the system board. Installing an internal print server or port interface card CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before installing an internal option. If you have any other devices attached to the
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    to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server. 1 Access the system board. 2 Unpack the internal print server or port interface card. 3 Remove the metal plate
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    cable or Ethernet cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the printer. Match the appropriate Ethernet cable to the Ethernet port. Connect the two scanner cables to the scanner connectors on the back of the
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    1 USB port 2 Ethernet port 3 Scanner connector 4 Scanner connector 33
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    Paper. The Paper Type setting must be set manually for all trays that do not contain plain paper. 1 Make sure the printer is on and Ready appears. 2 From the The printer has a standard 520-sheet tray (Tray 1), and it may have one or more optional 520-sheet trays. All 520-sheet trays support the
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    the correct position for the paper size being loaded. Note: Use the size indicators on the bottom of the tray to help position the guides. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level
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    Make sure the paper guides are secure against the From the Size Sensing menu, specify which size you want the printer to detect. Load either A5- or statement-size paper in the The multipurpose feeder does not use auto-size sensing and can support both A5- and statement-size print jobs. The Size
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    in appearance, they support the same paper sizes and types and require the same process for loading paper. Use these instructions to load paper in either tray: 1 Grasp the handle, and open the tray. 2 Squeeze the length guide tab inward as shown, and slide the guide
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    4 Load the paper stack with the recommended print side faceup. 5 Make sure the paper guides are secure against the edges of the paper. 6 Insert the tray into the printer. 7 If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray
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    3 Stack height limiter 1 Pull the multipurpose feeder tray down. 2 Grasp the extension, and gently pull it out until it is fully extended. 3 Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges
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    B4, folio, legal, and statement paper with the recommended print side facedown and the short edge of the paper entering the printer first. Notes: - Adjust the additional paper guide to accommodate SRA3 and 12 x 19 paper sizes. - Do not exceed the maximum stack height by forcing paper under the stack
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    sizes that are not preset in the printer menus. Set the Paper Size for and Portrait Width • Feed Direction Note: The smallest supported Universal size is 100 x 148 mm (3.9 x guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually
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    Submitting Selection appears. Assigning a custom paper type name Assign a custom paper type name to a tray when linking or unlinking the tray. 1 Make sure the printer is on and Ready appears. 2 From the control panel, touch . 3 Touch Paper Menu. 4 Touch Paper Size/Type. 5 Touch the tray number or MP
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    g/m2 (24 lb) or heavier paper. Note: Duplex is supported only for 63 g/m2-170 g/m2 (17 lb-45 lb can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner
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    appropriate paper prevents jams and helps ensure trouble-free printing. To help avoid jams are not affected by the resin in toner. Inks that are oxidation-set or Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark
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    and that paper meeting these guidelines may still cause paper feeding problems. Using letterhead Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Page orientation is important when printing on letterhead. Use the following
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    Paper Type to Transparency. • Feed transparencies from the standard tray or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Check with the manufacturer or vendor to ensure transparencies are able to withstand temperatures up to 230°C (446°F) without melting
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    transparencies used. • To prevent print quality problems, avoid getting fingerprints on the transparencies. . • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When
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    the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. (0.06 in.) strip on the leading and driver edge, and use a non-oozing adhesive. or other paper handling problems. • Check with top of individual paper packages. Supported paper sizes, types, and weights
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    For information on card stock and labels, see the Card Stock & Label Guide. Paper sizes supported by the printer Paper size Dimensions 520-sheet trays (standard or optional) High capacity Multipurpose feeder feeder Duplex unit A3 297 x 420 mm X (11.7 x 16.5 in.) A4 210 x
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    in.) and the maximum size is 297 x 432 mm (11.7 x 17 in.). Paper types and weights supported by the printer The printer engine supports 60-220 g/m2 (16-60 lb) paper weights. The duplex unit supports 63-170 g/m2 (17- 45 lb) paper weights. Paper type 520-sheet trays Plain Paper Bond Letterhead
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    Colored Paper Card stock Glossy paper X X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the booklet finisher supports 1500 sheets. Bin 1 of the standard finisher supports 3000 sheets. Supported finishing features 1 Horizontal transport unit 2 Finisher standard bin 51
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    . • All paper capacities are based on 75 g/m2 (20 lb) paper. Horizonal transport unit • The paper capacity is 50 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. • Universal paper is routed here when it is longer than 483 mm (19 in.) or shorter than 148
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    Double staple-Two staples Double dual staple-Two sets of two staples. This setting is supported only for widths between 8 in. (203 mm) and 11.7 in. (297 mm short edge orientation. The short edge of the paper enters the printer first. Bi fold-Each page is individually folded and stacked separately.
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    fold Saddle staple Envelopes (any size) X X X SEF-The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold-Each page is individually folded and stacked separately. Booklet fold-A multiple-page job is folded along the center into a single
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    installed, you may receive an error when attempting a quick copy. Contact your system support person for access. 4 If you placed the document on the scanner glass, . 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy, or use the keypad to enter
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    Finish the Job if you are done. Touching Finish the Job returns the printer to the copy screen. Copying photos 1 Place a photo facedown on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Copy from, and then identify
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    are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch different from the "Copy from" size, the printer will scale the size automatically. 6 Touch Copy loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch
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    paper size (Example 2). Example 1: Copying to mixed paper sizes The printer has two paper trays, one tray loaded with letter-size paper and the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Copy from, and then touch
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    If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 From the Scale Touching "Copy to" or "Copy from" after setting Scale manually changes the scale value back to Auto. 5 Touch Copy It printed on a laser printer, or pages from a magazine or newspaper
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    scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Use the keypad to enter the glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Options. 5 Touch Separator
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    , the scanner scans the first set of original documents using the supplied parameters, and then it scans the next set with the same : 1 Load an original document in the ADF faceup, short edge first. 2 Adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Options. 5 Touch Custom Job. 6
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    glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 From the control panel, press . Note: If an LDSS profile has been you may receive an error when attempting a quick copy. Contact your system support person for access. 4 If you placed the document on the scanner glass,
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    as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Options. 5 Touch Overlay. 6 Touch the button containing the overlay you want to use. 7 Touch Done. 8 Touch
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    Feeder, and manually send the paper through the multipurpose feeder. • When "Copy to" is set to Auto Size Match, each copy matches the size of the original document. If a matching paper size is not in one of the trays, the printer scales each copy to fit loaded paper. Scale This option creates
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    use Create Booklet, you must have a duplex unit attached to the printer. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow across each page. Note: A custom overlay can be created by your system support person. When a custom overlay is created, a button with an icon of
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    . When should I use Printed Image mode? Use Printed Image mode when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper When should I use Photograph mode? Use Photograph mode when the original document is a high-quality
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    address book, or use a profile. Getting ready to e-mail Setting up the e-mail function For e-mail to operate, it must be turned on in the printer configuration and have a valid IP address or gateway address. To set up the e-mail function: 1 Open a Web browser. 2 In the address bar, type the IP
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    . 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click Manage Destinations have an ID and password, get one from your system support person. 5 Click E-mail Destination Setup. 6 Type a unique guides. 3 On the home screen, touch E-mail. 68
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    2 If you are loading a document into the ADF, adjust the paper guides. 3 Press #, and then enter the recipient's shortcut number. To enter the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail. 4 Touch Search Address Book. 5 Enter
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    a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click E-mail/FTP Settings. glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Held Jobs. 4 Touch Profiles. 5 Select an
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    the ADF, adjust the paper guides. 3 On the home screen, touch E-mail. 4 Type file that protects the files contents from unauthorized access. • TIFF-Creates multiple files or a single file pages). Sides (Duplex) This option informs the printer if the original document is simplex (printed on
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    . When multiple pages are scanned, the output is a series of one-page files. • Encrypted PDF-Creates an encrypted PDF file that protects the files contents from unauthorized access. Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Color can
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    • Edge Erase-Eliminates smudges or information around the edges of a document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. Edge Erase will erase whatever is within the area selected, leaving nothing printed on that portion of the paper. •
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    storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Choosing a fax connection You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. Note: The
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    Italy • Sweden • Netherlands • France • Portugal To connect your printer to an answering machine, telephone, or other telecommunications equipment, use correctly. 1 Connect the adapter to the telephone cord that came with the printer. Note: The UK adapter is shown. Your adapter may look different,
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    to connect the equipment: 1 Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by way of the adapter, as shown, will not function properly. 2 Connect your telecommunications equipment
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    • Poland • Romania • Russia • Slovenia • Spain • Turkey To connect a telephone, an answering machine, or other telecommunications equipment to the printer: 1 Remove the plug from the back of the printer. 2 Connect your telecommunications equipment directly to the EXT port on the back of the
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    not work. Connecting directly to a telephone wall jack in Germany Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer. Note: In Germany (and some other countries), the printer ships with a special RJ-11 plug in the EXT port. Do not
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    machine and the other N slot of the telephone wall jack. Connecting to a telephone Connect a telephone to the printer to use the fax line as a normal telephone line. Then set up the printer wherever your telephone is located to make copies or to send and receive faxes without using a computer. Note
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    . 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region
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    telephone to the answering machine. 5 Connect a third telephone cord from the answering machine to the EXT port of the printer. Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your
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    2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. 3 Remove the protective plug from the EXT port of the printer. 4 Connect a second telephone cord from the telephone to the computer modem. 5 Connect a third telephone cord from the
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    faxes. 7 Click inside the Station Number box, and then enter the printer fax number. 8 Click Submit. Setting the date and time You can set 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click Set Date and Time. 5 Click
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    , adjust the paper guides. 3 On the home File ΠPrint. 2 From the Print window, select your printer, and then click Properties. Note: In order to perform this function from your computer, you must use the PostScript printer driver for your printer the IP address of the printer, and then press Enter.
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    (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax number. To create a group of fax numbers, touch Next number, and then enter the next fax
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    the address book feature is not enabled, contact your system support person. 1 Load an original document faceup, short-edge first on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Fax. 4 Touch Search Address Book. 5 Using the
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    glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax number using the 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Reports. 4 Click Fax Settings. 5 Click Fax Job
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    paper sizes (letter- and legal-size pages). Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. the amount of information saved. Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex
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    use Photo mode? Use Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. Holding and forwarding faxes Holding faxes printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser. 2 In the
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    Mode box, click one of the following: • Off • Always On • Manual • Scheduled 9 If you selected Scheduled, continue with the following steps. Otherwise, Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 Click Fax Settings. 5 Click
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    you scan documents directly to a File Transfer Protocol (FTP) server. destination has been configured by your system support person, the name of the destination printer; for example, a color document can be scanned and then sent to a color printer guides. 3 On the home screen, touch FTP. 4 Type the
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    you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch FTP. 4 Touch the address bar, type the IP address of the printer, and then press Enter. 3 Click Configuration. 4 ID and password, get one from your system support person. 5 Click FTP Shortcut Setup. 6 Enter
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    . When multiple pages are scanned, the output is a series of one-page files. • Encrypted PDF-Creates an encrypted PDF file that protects the files contents from unauthorized access. Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Color can
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    log • Scan Preview-Displays the first pages of an image before it is included in the FTP file. When the first page is scanned, the scanning is paused and a preview image appears. • original document is composed mostly of photos printed on a laser printer or taken from a magazine or newspaper. 94
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    downloading the profile to the printer. Scanning to a computer 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, file. 8 Enter a profile name. The profile name is the name that appears in the Scan Profile list on the display. 9 Click Submit. 10 Review the instructions
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    on the list. 11 Return to the computer to view the file. The output file is saved in the location you specified or launched in the into the ADF, adjust the paper guides. 3 Insert the USB flash memory device into the USB direct interface on the front of the printer. The Held Jobs screen appears.
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    . When multiple pages are scanned, the output is a series of one-page files. Compression This option sets the format used to compress the scanned output file. Default Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Content affects the quality
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    /Photo mode is recommended for magazine articles, business graphics, and brochures. When should I use Photo mode? Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper. 98
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    Guide that shipped with the printer or click Install printer and software on the Software and Documentation CD. When Print is chosen from a software application, a dialog representing the printer driver a Macintosh computer 1 With a document open, choose File ΠPrint. 2 From the Copies & Pages or
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    the remaining copies. Once all copies are printed, the job is automatically deleted from printer memory. Printing confidential and other held jobs from Windows 1 With a document open, click File ΠPrint. 2 Click Properties, Preferences, Options, or Setup. 3 Click Other Options, and then click Print
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    flash memory device to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Many USB flash memory devices are tested and approved for use with the printer. For more information, visit the Lexmark Web site at www.lexmark.com. 101
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    supported. • USB devices must support the FAT (File Allocation Tables) system. Devices formatted with NTFS (New Technology File System) or any other file system are not supported. • If selecting an encrypted .pdf file, enter the enter the file device in the printer after leaving the initial USB menu
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    menu settings page to review the current menu settings and to verify printer options are installed correctly. 1 Make sure the printer is on and Ready appears test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when
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    job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. 4 Double-click the printer icon. 5 Select the job to cancel. 6 From the keyboard, press Delete. Canceling a print job from Mac OS 9 When you send a job
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    in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. Note: The printer driver is capable of overriding this setting. 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch repeatedly
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    information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much manual feeder while the printer is printing. Wait for Load Manual feeder with to appear. • Push all trays in firmly after loading paper. • Make sure the guides
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    numbers Area name Instructions 1 200- paper. 3 Reload the multipurpose feeder. 4 Adjust the paper guide. 6 280-282 Cover F Open Cover F, and then remove For staple jams, remove the paper from the accumulator. Remove the staple cartridge, and then clear the staple jam. 8 284-286 Door H Open
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    the release latch and lowering the door. CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component the release latch and lowering the door. CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to
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    2 Lift the green lever, and then pull the paper up and toward you. Note: Make sure all paper fragments are removed. 3 Push the green lever down. 4 Close Door A. 109
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    5 Pull the multipurpose feeder down, and then open Door B. 6 Remove the jammed paper. 7 Close Door B. 8 Touch Continue. 110
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    241 paper jam 1 Open Door C. 2 Pull the paper down and toward you. Note: Make sure all paper fragments are removed. 3 Close Door C. 4 Open Tray 1, and then remove any crumpled paper from the tray. 5 Close the tray. 6 Touch Continue. 111
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    242-244 paper jams 1 Open Door D. 2 Pull the paper down and away from the printer. Note: Make sure all paper fragments are removed. 3 Close Door D. 112
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    4 Clear crumpled paper from Trays 2-4. a Open Tray 2, and then remove any crumpled paper. b Close Tray 2. c Open Tray 3, and then remove any crumpled paper. d Close Tray 3. 113
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    e Open Tray 4, and then remove any crumpled paper. f Open the inside cover, and then remove any jammed paper. g Close the inside cover, and then close Tray 4. 5 Touch Continue. 250 paper jam 1 Remove the paper from the multipurpose feeder. 2 Flex the sheets of paper back and forth to loosen them,
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    3 Load the paper into the multipurpose feeder. 4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. 5 Touch Continue. 280-282 paper jams 1 Open Cover F. 2 Remove
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    283-284 and 287-288 paper jams Covers, knobs, and handles located behind finisher Door G Cover, knob, or handle name 1 Cover G1 2 Cover G2 3 Knob G3 4 Cover G4 5 Cover G7 6 Knob G8 116
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    Cover, knob, or handle name 7 Handle G9 1 Open Door G. 2 Lift both Cover G1 levers, and then remove any jammed paper. 3 Move Cover G2 to the right, and then remove any jammed paper. Note: If the paper is jammed in the rollers, rotate Knob G3 counterclockwise. 4 Move Cover G4 down, and then remove
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    7 Lift the inside cover. If the paper is jammed in the rollers, rotate Knob G8 clockwise, and then remove the jammed paper. 8 Close Door G. 9 Touch Continue. 284-286 paper jams 1 Open Door H. 2 Remove the jammed paper. 3 Close Door H. 4 Touch Continue. 118
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    289 staple jam 1 Open Door G. 2 Slide the G5 stapler toward the front of the finisher. 3 Lift the lever, and then remove the staple cartridge. 119
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    4 Open the staple cover. 5 Remove the jammed staple, and then close the cover. 6 Place the staple cartridge into the upper stapler. 120
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    7 Open the lower staple drawer. 8 Remove the staple cartridge identified on the display. 9 Remove the jammed staples, and then place the staple cartridge into the stapler. 121
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    10 Close the staple drawer. 11 Close Door G. 12 Touch Continue. 290-295 paper jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and then remove any jammed paper. 3 Raise the sheet guard, and then remove any jammed paper. Note: If the jammed paper cannot be remove easily,
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    4 Close the ADF cover. 5 Open the scanner cover, and then remove any jammed pages. 6 Close the scanner cover. 7 Touch Continue. 123
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    are available to make it easy for you to change printer settings. To access the menus, touch on the home screen. Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit Black PC Unit Waste Toner Box Staples G5 Staples G12 Staples G11 Hole Punch
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    Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner
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    Paper menu Default Source menu Menu item Default Source Tray MP Feeder Manual Paper Manual Env Description Sets a default paper source for all print jobs Notes: • From the Paper menu, Configure MP must be set to Cassette in order for
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    Paper Size 11 x 17 A3 A4 A5 Executive Folio JIS B4 JIS B5 Legal Letter Statement Universal Specifies the size of the paper being manually loaded Note: Letter is the US factory default setting. A4 is the international factory default setting. Note: Only installed trays, drawers, and feeders are
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    : Only installed trays, drawers, and feeders are listed in this menu. Configure MP menu Menu item Configure MP Cassette Manual Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. • The Cassette setting configures the
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    of the card stock loaded in a specific tray Notes: • Normal is the factory default setting. • Settings appear only if card stock is supported. Specifies the relative texture of the transparencies loaded in a specific tray Note: Normal is the factory default setting. Specifies the relative texture of
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    default setting. • Settings appear only if the custom type is supported. Paper Loading menu Menu item Description Card Stock Loading Duplex Off : Off is the factory default setting. Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is
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    the paper type Notes: • Off is the factory default setting. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected
  • Lexmark 940e | User's Guide - Page 132
    with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet. Menu item the portrait width Notes: • If the width exceeds the maximum, the printer uses the maximum width allowed. • 12 inches is the US factory default
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    output bins except the standard bin. • The Type Assignment setting assigns each paper type to an output bin. Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin 1 Notes: • Disabled is the factory default setting. • The factory default
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    installed memory, the total page count, alarms, timeouts, the control panel language, the TCP/IP address, the status of supplies, the status of when this item is selected. Prints a report containing printer statistics such as supply information and details about printed pages Note: The page prints
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    Print Directory Description Prints a report of all the fonts available for the printer language currently set in the printer Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be set to 100%. • The optional
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    Japanese Keyboard Custom Key Description Sets the language of the text appearing on the display Note: All languages may not be available for all printers. Specifies a language for the printer control panel keyboard Specifies custom key information for the
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    options: IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text None Notes: • IP Address the factory default setting for Right side. Formats the printer date Formats the printer time Specifies the brightness of the control panel screen
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    Location Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies be removed. Lets you scan multiple jobs to one file Note: On is the factory default setting. If an alarm to sound when the printer requires operator intervention Available selections for
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    of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation. This
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    default setting. Do Not Restore keeps the user-defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. 140
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    Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Color On Off Allow Color copies On Off Duplex 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Print Page Borders On Off Collate On Off Description Specifies the type of content contained in the
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    Feeder Transparency Separators On Off Separator Sheets None Between Pages Between Copies Between Jobs Separator Source Tray Manual Feeder Darkness -5 to +5 Output Bin Standard Bin Bin 1 Description Enables hole punching Note: On is the factory default setting. Enables stapling Note: On is
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    factory default setting. Adjusts color in printed output by increasing or decreasing the amount of toner being used for each color Fax Settings menu Fax Mode (Analog Fax Setup) menu of the fax within the printer Specifies a number associated with the fax Specifies how the fax is identified 143
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    sent All send Cancel Faxes Allow Don't Allow Fax number masking Off From left From right Digits to mask 0-58 Description Sets the printer to fax manually only, which requires a line splitter and a telephone hand set Notes: • Use a regular telephone to answer an incoming fax job and to dial a fax
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    Fax Send Settings Menu item Resolution Standard Fine Super Fine Ultra Fine Original Size Letter Legal Executive Tabloid Folio Statement A3 A4 A5 JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes Duplex Off Long edge Short edge Content Text/Photo Photograph Text
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    Allows driver to fax jobs to be sent by the printer Lets you save fax numbers as shortcuts in the printer Specifies the maximum speed in baud at which faxes are sent Lets you scan a document that contains mixed paper sizes into a single file Specifies whether a preview will appear on the display
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    size of the paper loaded in the designated fax source Note: On is the factory default setting. Specifies the paper source selected to supply paper for the printer to print an incoming fax Specifies an output bin for received faxes Note: Bin 1 is available only when the finisher is installed. Enables
  • Lexmark 940e | User's Guide - Page 148
    Source Tray MP Feeder Description Specifies the type of recipient to which faxes will be forwarded Note: This item is available only from the printer embedded Web pages. Lets you enter the shortcut number which matches the recipient type (Fax, Email, FPT, ord LDSS) Enables blocking of incoming
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    Menu item Logs Display Remote Station Name Dialed Number Enable Job Log On Off Enable Call Log On Off Log Output Bin Standard Bin Bin 1 Speaker Settings Menu item Speaker Mode Always Off On until Connected Always On Speaker Volume High Low Ringer Volume On Off Distinctive Rings Menu item Single Ring
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    Super Fine Ultra Fine Darkness 5- to 5+ Orientation Portrait Landscape Description Lets you enter the information using the virtual keyboard on the printer touch screen Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Specifies SMTP server port information Note: 25
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    menu Menu item Format PDF (.pdf) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Description Specifies the format of the file Sets the version of the PDF file that will be scanned to e-mail Specifies the type of content that will be scanned to e-mail Notes: • Text/Photo is
  • Lexmark 940e | User's Guide - Page 152
    and left edge for landscape orientation). Sets the quality of a JPEG photo image in relation to file size and the quality of the image Notes: • 50 is the factory default setting. • 5 reduces the file size, but the quality of the image is lessened. • 90 provides the best image quality, but
  • Lexmark 940e | User's Guide - Page 153
    Print log Do not print log Print only for error Log Paper Source Tray Manual Feeder Log Output Bin Standard Bin Bin 1 E-mail Bit Depth 8 bit 1 output bin for the printed e-mail log Enables the Text/Photo mode to have smaller file sizes by using 1-bit images when Color is set to Off. Note: 8 bit
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    Menu item Allow Save as Shortcut On Off Background Removal -4 to +4 Contrast Best for content 0-5 Shadow Detail -4 to +4 Scan edge to edge On Off Description Lets you save e-mail addresses as shortcuts at the device Notes: • Off is the factory default setting. • When set to No, the Save as Shortcut
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    kB E-mail Server Setup Size Error Message E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link FTP Settings menu Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) PDF Version 1.2-1.6 Description Sends a copy of
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    Menu item Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness -5 to +5 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement A3 A4 A5 JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes
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    Do not print log Print only for error Log Paper Source Tray Manual Feeder Log Output Bin Standard Bin Bin 1 Description Specifies how the text photo image in relation to file size and the quality of the image Notes: • 75 is the factory default setting. • 5 reduces the file size, but the quality
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    edge to edge On Off Description Enables the Text/Photo mode to have smaller file sizes by using 1-bit images when Color is set to Off Note: 8 bit is the factory default setting. Lets you enter a base file name Lets you copy a document that contains mixed paper sizes into a single
  • Lexmark 940e | User's Guide - Page 159
    Menu item Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness -5 to +5 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement A3 A4 A5 JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes
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    5-90 Use Multi-Page TIFF On Off Scan bit Depth 8 bit 1 bit Base File Name Custom Job scanning Off On Scan Preview On Off Description Specifies how to Off Note: 8 bit is the factory default setting. Enter a base file name Lets you copy a document that contains mixed paper sizes into a single
  • Lexmark 940e | User's Guide - Page 161
    is set as the default for all print jobs Notes: • Off is the factory default setting. • To set 2-sided printing from the software program, click File Œ Print, and then click Properties, Preferences, Options, or Setup. Defines the way duplexed pages are bound and how the printing on the back of the
  • Lexmark 940e | User's Guide - Page 162
    Menu item Collation On Off Separator Sheets None Between Copies Between Jobs Between Pages Separator Source Tray MP Feeder Multipage Print Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Multipage Order Horizontal Vertical Reverse Horizontal Reverse Vertical Description Stacks the pages of a print job
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    sheet Notes: • Auto is the factory default setting. The printer chooses between portrait and landscape. • Long Edge uses landscape. factory default setting. Print jobs are not hole punched. • The On setting instructs the finisher to hole punch every print job. Specifies the number of holes punched
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    Print Mode Color Black Only Color Correction Auto Off Manual Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness files where CMYK color specifications are being used. Adjusts contrast in color outputs Notes: • 0 is the factory default setting. • This does not affect files
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    Black Vivid Off-RGB US CMYK Euro CMYK Vivid CMYK Off-CMYK Manual Color RGB Image Vivid sRGB Display Display-True Black sRGB Vivid Off toner being used for each color Note: 0 is the factory default setting. Prints sample pages for each of the RGB and CMYK color conversion tables used in the printer
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    Menu item Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK Off CMYK • All downloads stored in RAM are deleted. Downloads stored in flash memory or on the printer hard disk are not affected. Formats the printer hard disk Notes: • A printer hard disk must be installed in the printer and operating
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    the source of a print job problem Notes: • When Hex Trace is activated, all data sent to the printer is printed in hexadecimal and character use another printer language. Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job
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    Menu item Black Only Mode Off On Printer Usage Max Speed Max Yield Download Target RAM Disk Job Accounting Off On Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color
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    settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. Description Prints a page containing the PostScript error Note: Off is the factory default setting
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    , and storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download. Specifies the symbol set for Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets
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    Specifies the number of lines that print on each page Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and
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    Off None 0-199 Assign Tray Off None 0-199 Assign Manual Paper Off None 0-199 Assign Man Env Off None 0-199 Scale to Fit No Yes Annotations Do Not Print Print Description Configures the printer to work with printer software or programs that use different source assignments for trays, drawers,
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    HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Menu item Font Size 1-255 pt Scale 1-400% Orientation Portrait
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    Menu item Backgrounds Do Not Print Print Image menu Menu item Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Orientation Portrait Landscape Rev Portrait Rev Landscape Description Specifies whether to print backgrounds on HTML
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    before an authenticated user is automatically logged off Note: 3 is the factory default setting. Used by the system support person who has a portblocking firewall between the printer and their users Enables access to the menus Note: Enable is the factory default setting. Enables access to copy
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    required" is the factory default setting. • Selecting Function Disabled causes any file on the Flash Drive to be unprintable. When the file is selected for printing, an unrecognized file screen appears. The only choice is to delete the file. • Selecting "Require User ID only" or "Require User ID and
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    amount of time a confidential job is held in memory before it is deleted Note: Off is the factory default setting. Protects access to the Supplies menu Note: "Accept Advanced Password only" is the factory default setting. Protects access to the Paper menu Note: "Accept Advanced Password only" is the
  • Lexmark 940e | User's Guide - Page 178
    Menu item Password Protect Settings Accept Advanced Password only Accept Advanced and User Passwords Not Protected Password Protect Network/Ports Accept Advanced Password only Accept Advanced and User Passwords Not Protected Password Protect Shortcuts Accept Advanced Password only Accept Advanced
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    Menu item Description Password Protect NTLM Authentication Setup Register with NT Domain Domain Name Domain PDC Allows registration or registration removal for printers with an NT domain Notes: • Domain Name-Enter the text entry for the domain name. The factory default for the variable domain
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    the time server IP address Note: The time server must be set to None to allow permanent manual time and date changes. Specifies the IP address of the time server Allows the synchronization of time . Note: This menu is available only for network models or printers attached to print servers. 180
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    Menu item TCP/IP Set Hostname Address Netmask Gateway TCP/IP Set static IP address Address Netmask Gateway TCP/IP Enable DHCP On Off Enable RARP On Off Enable BOOTP On Off AutoIP On Off Enable FTP/TFTP On Off HTTP Server Enabled On Off Description Specifies the current TCP/IP address information
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    menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. Menu item IPv6 Enable IPv6 Yes No IPv6 Auto Configuration On Off IPv6 Hostname Address Router Address Description Enables IPv6
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    Menu item IPv6 Enable DHCPv6 Yes No Description Enables DHCPv6 in the printer Note: No is the factory default setting. E-mail Server Setup menu Use the following menu to configure the SMTP e-mail server. Menu item E-mail Server
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    E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Active NIC menu Description Sends an e-mail only On Off Description Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On
  • Lexmark 940e | User's Guide - Page 185
    setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Network Buffer Sets the . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set
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    this setting from the control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Sets the size of the USB . • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether the Resource Save setting
  • Lexmark 940e | User's Guide - Page 187
    and then exiting the menus causes the printer to restart. The menu selection is updated. Sets the printer to process Macintosh binary PostScript print jobs Specifies the assigned NetWare network number Activates or deactivates NetWare support Note: On is the factory default setting. Enables the
  • Lexmark 940e | User's Guide - Page 188
    Shows the assigned AppleTalk address Activates or deactivates AppleTalk support Note: On is the factory default setting. Provides printer. Other translations are available on the Software and Documentation CD. Menu item Print all guides Information guide Copy guide Description Prints all the guides
  • Lexmark 940e | User's Guide - Page 189
    Menu item E-mail guide Fax guide FTP guide Print defects guide Supplies guide Description Provides information about sending e-mails using addresses, shortcut numbers, or the address book, help in resolving repeating defects in copies or prints Provides part numbers for ordering supplies 189
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    tray, the job is not continued. • Touch Cancel job to cancel the current job. Check guides The printer cannot determine the size of the paper. • Readjust the paper guides. • Check the tray configuration. Clearing job accounting statistics Wait for the message to clear. Close cover Close
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    Dialing appears. Wait for the message to clear. Disk Corrupted. Reformat? The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk and clear the message. Note: Reformatting the disk deletes all the files currently stored on the disk. Disk recovery x/y XX% DO NOT POWER
  • Lexmark 940e | User's Guide - Page 192
    clear the message and continue printing. Invalid Engine Code You need to download valid engine code for the printer. For information about downloading code, see the User's Guide on the Software and Documentation CD. Note: Engine code may be downloaded while this message appears on the display. 192
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    supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, or .dcx. Invalid PIN Enter a valid PIN. Invalid Network Code You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer
  • Lexmark 940e | User's Guide - Page 194
    to clear. No recognized file types Either there are no files saved on the USB drive, or the files saved are not supported. Convert files to any of the following supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, or .dcx. Power Saver The printer is saving power while it
  • Lexmark 940e | User's Guide - Page 195
    recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. Resetting the printer Wait for the message to clear. Restore Held Jobs? • Touch Continue to restore all held jobs stored on the
  • Lexmark 940e | User's Guide - Page 196
    settings are restored: • All downloaded resources in the printer memory are deleted. This represents the number of jobs being restored. y represents the total number of jobs to be restored. Scan Document Too Long the specified staple cartridge into the finisher to clear the message and
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    The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge
  • Lexmark 940e | User's Guide - Page 198
    and width guides and make sure to support printer memory. 39 Page is too complex to print • Touch Continue to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge
  • Lexmark 940e | User's Guide - Page 199
    printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar Flash full • Touch Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. •
  • Lexmark 940e | User's Guide - Page 200
    port. • Make sure the Serial Buffer menu item is not set to Disabled. 56 Standard USB port disabled • Touch Continue to clear the message. The printer discards any data received through the USB port. • Make sure the USB Buffer menu item is not set to Disabled. 56 USB port disabled • Touch
  • Lexmark 940e | User's Guide - Page 201
    disk may be defective and require replacing. 80 Scheduled maintenance Contact Customer Support, and report the message. The printer needs to have scheduled maintenance done. 82 Replace waste toner box The waste toner box is full. 1 Replace the waste toner box. 2 Clear the paper path. 82 Waste
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    photoconductor can be replaced separately. 88 toner low When this message appears, the toner is low. • When the print becomes faded, replace the toner cartridge all original documents from the scanner. 900-999 Service 1 Turn the printer off. 2 Unplug the power cord from the wall
  • Lexmark 940e | User's Guide - Page 203
    needed or when maintenance is required. Checking the status of supplies from the control panel 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . Note: If is not on the home screen, print a menu settings page to review the status of the supplies. Printing a menu settings
  • Lexmark 940e | User's Guide - Page 204
    Site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper. Ordering toner cartridges When 88 Cyan toner low, 88 Magenta toner low, 88 Yellow toner low, or 88 Black toner low appears
  • Lexmark 940e | User's Guide - Page 205
    a replacement waste toner box. The waste toner box must be replaced when 82 Replace waste toner box appears. Part name Waste Toner Box Part number C930X76G Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. The printer will not
  • Lexmark 940e | User's Guide - Page 206
    5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206
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    3 Grasp the E6 Door tab, and then push the door down. 4 Remove the old printhead lens cleaner from Door E, and then discard it. 5 Remove the waste toner box. 207
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    6 Place the plastic cover over the waste toner box. 7 Place the waste toner box in the recycling bag. 8 Use the new printhead lens cleaner to clean the printhead lenses. 208
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    9 Insert the new waste toner box. 10 Place the new printhead lens cleaner in the notches of Door E. 11 Close Door E6. 209
  • Lexmark 940e | User's Guide - Page 210
    13 Remove all paper from the printer paper path. Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door
  • Lexmark 940e | User's Guide - Page 211
    5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E. Note: If
  • Lexmark 940e | User's Guide - Page 212
    5 Insert the padded tip of the printhead lens cleaner into the first printhead lens opening. 6 Push the printhead lens cleaner all the way to the back of the lens, and then pull it out. 7 Clean the remaining three printhead lenses. 212
  • Lexmark 940e | User's Guide - Page 213
    8 Insert the waste toner box. 9 Place the printhead lens cleaner in the notches of Door E. 10 Close Door E6. 213
  • Lexmark 940e | User's Guide - Page 214
    when 84 Replace black pc unit appears. Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the
  • Lexmark 940e | User's Guide - Page 215
    3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215
  • Lexmark 940e | User's Guide - Page 216
    6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
  • Lexmark 940e | User's Guide - Page 217
    9 Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace
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    5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock
  • Lexmark 940e | User's Guide - Page 219
    avoid the risk of electric shock, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove paper from the paper support and paper exit tray. 3 Dampen a clean, lint-free cloth with water. Warning: Do not use household cleaners or detergents, as
  • Lexmark 940e | User's Guide - Page 220
    you encounter print quality problems, such as streaks on Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Follow the instructions on the computer screen. Moving the printer If the printer location needs to change, or the printer
  • Lexmark 940e | User's Guide - Page 221
    location by following these precautions: • Keep the printer in an upright position. • Move the printer using a cart that has a surface able to support the full footprint of the printer. Move the options using a cart that has a surface able to support the dimensions of the options. • Avoid severe
  • Lexmark 940e | User's Guide - Page 222
    2 Unplug the printer power cord. 3 Remove the connector bracket. 4 Disconnect all cables from the back of the printer and scanner. 5 Remove any paper or specialty media from the standard exit bin. 222
  • Lexmark 940e | User's Guide - Page 223
    the extension on the multipurpose feeder, and then fully collapse it. 8 Push the multipurpose feeder up to close it. 9 Move the printer from under the scanner shelf. CAUTION: The printer weighs 91.2 kg (201 lb); therefore, it requires two people to roll it safely. CAUTION: If you need to roll the
  • Lexmark 940e | User's Guide - Page 224
    chapter in the Setup Guide. 4 Verify that the printer and scanner are functioning properly by printing a menu settings page. Shipping the printer If shipping the printer, the scanner, and any options, save the original packaging or call the place of purchase for a relocation kit. Disassemble all the
  • Lexmark 940e | User's Guide - Page 225
    Administrative support Adjusting the brightness of the display If you are having trouble reading your display, the LCD brightness can be adjusted through the Settings menu. 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings.. 4 Touch General Settings. 5
  • Lexmark 940e | User's Guide - Page 226
    appears. 6 Touch until Restore Now appears. 7 Touch Submit. 8 Touch . Encrypting the printer hard disk This functionality is available only when a printer hard disk is installed and working properly. Warning: All files and resources on the printer hard disk will be deleted. Resources residing in the
  • Lexmark 940e | User's Guide - Page 227
    through the Embedded Web Server. To lock control panel menus: 1 Open a Web browser. In the address bar, type the IP address of the printer or print server to be protected using the format: http://ip_address/. 2 Click Configuration. 3 Under Other Settings, click Security. 4 Click Menu Lockout Setup
  • Lexmark 940e | User's Guide - Page 228
    (Wi-Fi Protected Access) feature of wireless printers or print servers to provide WPA-Enterprise security support. Support for 802.1x requires the establishment of credentials for the printer, such as certificates. Certificates provide a way for the printer to be known to the Authentication Server
  • Lexmark 940e | User's Guide - Page 229
    .1x Authentication. If a wireless internal print server is installed in the printer, click Wireless instead. Creating an administrative password Creating an administrative password allows a system support person to password-protect printer settings. Once a password is created, it must be entered to
  • Lexmark 940e | User's Guide - Page 230
    the TCP and UDP network ports: • Disabled-Port is disabled and never allows network connections • Secure and Unsecure-Port is always open including when the printer is in Secure mode • Unsecured Only-Port is open only when
  • Lexmark 940e | User's Guide - Page 231
    printer, press the GFCI Reset button located above the printer power cord. • The printer is not plugged into any surge protectors, uninterrupted power supplies checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Door A will not shut properly Make
  • Lexmark 940e | User's Guide - Page 232
    Ready do not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These
  • Lexmark 940e | User's Guide - Page 233
    and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Make sure you are using a recommended USB, serial, or Ethernet cable
  • Lexmark 940e | User's Guide - Page 234
    setting matches the paper loaded in the tray. Incorrect characters print Cause Solution Printer is in Hex Trace mode. If Ready Hex appears on the display, same size and type of paper in each tray. • Move the paper guides to the correct positions for the paper size loaded in each tray. Are the
  • Lexmark 940e | User's Guide - Page 235
    the desired value appears. 8 Touch Submit. 9 Touch . Solving copy problems Copier does not respond These are possible solutions. Try one or more of on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does
  • Lexmark 940e | User's Guide - Page 236
    appears or when the print becomes faded, replace the toner cartridge(s). Is the scanner glass dirty? Clean the scanner or photo is loaded facedown on the scanner glass in the upper left corner. Unwanted toner is in the background • Increase the background removal setting. • Adjust the darkness to
  • Lexmark 940e | User's Guide - Page 237
    plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner. Scan was not
  • Lexmark 940e | User's Guide - Page 238
    USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change
  • Lexmark 940e | User's Guide - Page 239
    If you hear a dial tone, connect the printer to that wall jack. Review this digital phone service checklist The fax modem is an analog device. Certain or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are
  • Lexmark 940e | User's Guide - Page 240
    printer answers in Fax Only or Fax Tel modes. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service dial. • As an alternative, dial the telephone number manually. Received fax has poor print quality These are possible solutions
  • Lexmark 940e | User's Guide - Page 241
    toner low? When 88 toner low appears or when you experience faded print, replace the cartridge(s). Make sure the fax transmission speed is not set too high Decrease the incoming fax transmission speed: 1 Open a Web browser. 2 In the address bar, type the IP address of the printer problems Option
  • Lexmark 940e | User's Guide - Page 242
    with the finisher exit bins For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the
  • Lexmark 940e | User's Guide - Page 243
    Guide and Documentation on the Software and Documentation CD. Memory card Make sure the memory card is securely connected to the printer to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper frequently
  • Lexmark 940e | User's Guide - Page 244
    following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or tabloid (11 x 17 in.). Page that jammed does not reprint after you clear the jam In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Make sure the printer is on and
  • Lexmark 940e | User's Guide - Page 245
    may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages
  • Lexmark 940e | User's Guide - Page 246
    uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: Check the paper guides Move the guides in the tray to the correct positions
  • Lexmark 940e | User's Guide - Page 247
    Incorrect margins Check the paper guides Move the guides in the tray to the correct positions for be dirty. Is a toner cartridge defective? Replace the toner cartridge. Are the photoconductors defective? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow,
  • Lexmark 940e | User's Guide - Page 248
    print, you may be able to extend the life of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Note: Repeat this procedure multiple times until the
  • Lexmark 940e | User's Guide - Page 249
    mm (3.7 in.) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Skewed print Check the paper guides Move the guides in the tray to the
  • Lexmark 940e | User's Guide - Page 250
    , change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. Is the toner cartridge defective? Replace the toner cartridge. Solid color pages The printer may need to be serviced. For more information, contact Customer Support. 250
  • Lexmark 940e | User's Guide - Page 251
    on the page A toner cartridge may be defective Replace the toner cartridge. Are the photoconductors worn or defective? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced
  • Lexmark 940e | User's Guide - Page 252
    photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Solving color quality problems black inks or toners can be printed
  • Lexmark 940e | User's Guide - Page 253
    to improve the color? This problem most commonly occurs when projecting Toner Darkness setting to 1, 2, or 3 will lighten the transparency. Make sure to print on the recommended type of color transparencies. What is manual color correction? When manual color correction is enabled, the printer
  • Lexmark 940e | User's Guide - Page 254
    a computer monitor. Uses only black toner to create all levels of neutral gray particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are color-matching problem depends on the Color Correction setting being used (Auto, Off, or Manual), the type
  • Lexmark 940e | User's Guide - Page 255
    the detailed Color Samples set. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For
  • Lexmark 940e | User's Guide - Page 256
    in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. If you don't have access to
  • Lexmark 940e | User's Guide - Page 257
    and used in accordance with the instruction manual, may cause harmful interference to radio properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 radiation The following notice is applicable if your printer has a wireless network card installed. The
  • Lexmark 940e | User's Guide - Page 258
    of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. This product satisfies the
  • Lexmark 940e | User's Guide - Page 259
    vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski
  • Lexmark 940e | User's Guide - Page 260
    change. See www.lexmark.com for current Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies RJ-11C Universal Service Order Code (USOC as determined by the total RENs, contact your local discontinuance of service may be
  • Lexmark 940e | User's Guide - Page 261
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC
  • Lexmark 940e | User's Guide - Page 262
    Facsimile User Instructions. The grant services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service any 30 minute period for any single manual call initiation, and • The equipment shall facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877)
  • Lexmark 940e | User's Guide - Page 263
    user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed power supply cord from the wall outlet. 263
  • Lexmark 940e | User's Guide - Page 264
    of prints produced by any product. Warranty service does not include repair of failures caused by: -Modification or unauthorized attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment
  • Lexmark 940e | User's Guide - Page 265
    Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies PRICES, AND SERVICES
  • Lexmark 940e | User's Guide - Page 266
    refill, change cartridge 198 50 maintenance 201 802.1x authentication 228 82 Replace waste toner box 201 82 Waste toner box missing 201 82 Waste toner printer to answering machine 80 computer modem 81 telephone 79 telephone wall jack in Germany 78 conserving supplies 204 contacting Customer Support
  • Lexmark 940e | User's Guide - Page 267
    192 Ethernet port 32 exterior of the printer cleaning 219 e-mail canceling 71 e-mail subject line 70 changing output file type 71 color documents 69 creating supported paper sizes 51 troubleshooting 242 Finishing menu 161 firmware card installing 29 flash memory card installing 29 troubleshooting
  • Lexmark 940e | User's Guide - Page 268
    printer software 99 internal print server installing 30 troubleshooting src> with 193 Load manual feeder with 193 Load Supplies 125 TCP/IP 180 Utilities 166 Menus are disabled 193 moving the printer disassembling printer jobs to cancel 194 No recognized file types 194 noise emission levels 259
  • Lexmark 940e | User's Guide - Page 269
    96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P troubleshooting message remains after jam is cleared 243 paper jams avoiding 106 Paper Loading menu 130 Paper Size/Type menu 126 paper sizes supported by the printer
  • Lexmark 940e | User's Guide - Page 270
    Invalid Engine Code 192 Invalid file format 193 Invalid Network Code with 193 Load manual feeder with 193 Load staples 197 Waiting for redial 197 printer options troubleshooting drawers 242 finisher 242 flash recycled paper using 44 recycling Lexmark products 220 WEEE statement 260
  • Lexmark 940e | User's Guide - Page 271
    to e-mail 70 Submitting Selection 197 Substitute Size menu 129 supplies conserving 204 status of 203 storing 203 Supplies menu 125 supplies, ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 system board accessing 27 reinstalling 31 System busy, preparing
  • Lexmark 940e | User's Guide - Page 272
    troubleshooting, printer options drawers 242 finisher 242 flash memory card 242 hard disk with adapter 242 internal print server 243 memory card 243 option not working 241 USB/parallel interface card 243 troubleshooting, scan cannot scan from a computer 238 partial document or photo scans 238 scan
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X940e, X945e
User's Guide
April 2007
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550