Lexmark C792 Lexmark Document Distributor

Lexmark C792 Manual

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  • Lexmark C792 | Lexmark Document Distributor - Page 1
    4.5 Administrator's Guide August 2010 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2010 Lexmark International, Inc
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    include technical inaccuracies or typographical errors. Changes are periodically made services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
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    ...10 Reliability, scalability, and disaster recovery...11 Workflow solutions ...12 Client software...13 Lexmark Management Console...13 Security overview...13 System setup overview...14 Supported printers...14 Supported ECM platforms...17 Installing Lexmark Document Distributor 18 Minimum and
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    printers ...40 Configuring LDD servers for Kerberos authentication...42 Monitoring and maintaining the system 43 Using Lexmark Management Console...43 Accessing Lexmark Management Console...43 Changing the administrator user name ...43 Changing the administrator password group profile settings ...51
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    ...80 Connecting existing servers during recovery...80 Re-creating LDD printer ports after an address change 81 Manually backing up databases...82 Managing solutions 83 Understanding the solution deployment process 83 Understanding solution settings...83 Uploading solutions to the LDD system
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    printers in a device group 96 Disabling validation of eSF application deployment 96 Using the Devices tab...96 Searching for devices ...96 Viewing or editing the layout of the home screen on specific devices 97 Viewing profiles for specific devices...98 Updating Importing a list of software
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    and policy updates run slowly ...123 Discoveries frequently time out ...123 Some printers on the network cannot be discovered...123 Solving server and printer problems...124 One or more servers cannot be brought online...124 One or more servers cannot be set offline ...124 "Error importing license
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    the home screen after solution deployment 126 Policy updates fail for a specific printer...127 The printer only returns to the home screen after attempting to execute an LDD profile 128 Solving problems with client software...129 New Lexmark Document Server ports cannot be created 129 Processes
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    database or user input • Convert documents to specific formats, such as PDF documents, TIF images, and from a Lexmark printer, or a digital document is selected on a user's computer. The user chooses from processing include reading bar codes, OCR, and image processing and manipulation. Document
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    be displayed on the screen of the printer. Additionally, other LDD services can be used for confirmation purposes. For example, an e-mail can be sent to the user or to others who need notification when a job is completed. Understanding the Lexmark Document Distributor system System components The
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    -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF -3rd party jar files -Status Page LDD Clients Group(s) Adminstration LMC LDD Server(s) Device Group(s) Load Balancer Data Base Reliability, scalability, and disaster recovery The load balancer, database, and
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    bank loans may request additional user input such as a branch name, account number, or social security number. • Policy-Settings for the solution and the printers to which it is deployed: - Device settings-The configuration required on printers to support the jobs. This configuration typically
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    Server Printer Port-A port monitor that allows users to submit documents to LDD by printing from any Windows application to a print queue assigned to the port. Printed documents are submitted to the system in the format determined by the print driver used with the print queue. Lexmark Management
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    , held job support, and security support for these printers with LDD. • On e-Task 2 printers, you must set the Access Controls Remote Management, Create Profiles, and Firmware Updates to No Security. Using the Guided Security Setup may change these settings. To change settings for Access Controls
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    . 2 To be supported, these printers may require additional memory to enable eSF applications. 3 Supports Simplified Chinese prompting 4 Supports Traditional Chinese prompting 5 Supports Korean prompting 6 Supports Japanese prompting 7 New for version 4.5 Lexmark Document Distributor overview 15
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    • C782x • C920x • C935x • E450x • E460x • E462x2 • T640x • T642x • T644x • T650x • T652x • W840x 1 Single-function printers do not support all prompts supported by multifunction printers. Lists of supported prompts are included here. 2 New for version 4.5 Lexmark Document Distributor overview 16
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    -function printers do not support all prompts supported by multifunction printers. Lists of supported prompts are included here. 2 New for version 4.5 Supported ECM platforms • IBM FileNet P8, with one of the following components: - Content Services connector - Image Services connector - Content
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    with SP2 (32-bit only) Windows Server 2003 R2 Standard Edition with SP2 2GHz dual-core Dual 2.5GHz quad-core Intel Xeon 2GB 4GB 20GB free space for each system Configuration 1-N, X-N, or X-Y-N: component • Database and load balancer Note: The listed space requirement includes both space
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    Windows Internet Name Service (WINS) Notes: • Local hosts files can be used instead of external DNS. • Contact Lexmark Professional Services for support Task printers used with the system. IP address if: - It is installed on a cluster. - Any e-Task printers are used with the system. - Any printers
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    Server with SP4 and the latest Windows updates installed • Windows 2000 Professional with SP4 and the latest Windows updates installed 1 Supports an active/passive or active/active clustered print server with the Lexmark Document Server Printer Port 2 Supports Citrix Presentation Server 4.0 Avoiding
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    to printers TCP Profile submission to printers TCP Finger UDP SNMP, device discovery TCP Policy updates, ObjectStore plain-text communication UDP Multicast DNS UDP Device discovery, ObjectStore communication using XML protocol UDP Device discovery, policy updates, Lexmark Secure
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    Lexmark printer licenses if applicable) must be activated for the Host ID of each node in the cluster and made available on the shared drive. 1 On the computer where the load balancer or workgroup system will being installed, click Activate and Download License File(s) in the installation window
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    6 Activate and download the license for your LDD server system: a Select the line for the product Lexmark Document Distributor (LDD) Server, and then click Activate. b Paste the Host ID determined in step 3 in the first Host ID field. c Type 1 in the Fulfill Count field. d Click Generate. e Click
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    7 Activate and download the license for using LDD with your printers: a Select the line for the product Lexmark Document Distributor (LDD) MFP License, and then click Activate. b Type the Host ID determined in step 3 in the first Host ID field. c Type the number of printers associated with the
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    e-forms, then activate and download the license for e-forms virtual printers: a Select the line for the product Lexmark Document Distributor (LDD) EFVP c Type the number of software clients associated with the server in the Fulfill Count field. d Click Generate. e Click Save To File, and then save
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    during the installation. Installing an enterprise system Configuration types for enterprise systems When installing an enterprise system, Lexmark Document Distributor can be installed using the following hardware configurations: Configuration Description Advantages 1 Database (DB), load
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    Cluster Server for improved performance cluster licensing failover, server on 1 or more additional computers (most common setup when using failover) DB LB Server(s) (cluster) Installing Lexmark Document Distributor 27
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    system averages 100 jobs per day. Perform the following calculations: 1 Determine the system-wide hourly job rate: (300 printers) x (100 daily jobs/printer) / (8 hours/day) = 3750 jobs/hour 2 Determine the peak demand: 2 x (3750 jobs/hour) = 7500 jobs/hour Installing Lexmark Document Distributor 28
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    image processing • Printing • Extensive image processing • Bar codes see the Lexmark Document Distributor 4.5 SDK Guide. Concurrency Each servers to allow for 100 active printers for a solution with average execution . 4 Activate and download licenses on the computer where the load
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    password, and, optionally, the administrator user name. 9 Temporarily set servers online to clients are managed differently than printers, client software is installed later package, run the file Setup.exe. The Lexmark Solutions installation window appears. 2 Click Install Enterprise System. 3
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    Lexmark Solutions installation window is not open, run the file Setup.exe from the LDD installation package. The Lexmark Solutions installation window can be set most conveniently during Lexmark Professional Services must supply authentication before type the User name and Password when requested.
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    LDD, the failover clusters must be set up using Microsoft Windows Server Clustering Services. Installing the database On the primary the file Setup.exe from the LDD installation package. The Lexmark Solutions installation window appears. 2 Click Install Enterprise System. 3 Click Install Load
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    For installation on a cluster, the location of the database can be set most conveniently during installation. If the database is moved, you must uninstall and reinstall the load balancer, or contact Lexmark Professional Services to assist in modifying your current installation. 8 Specify the folder
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    Lexmark Solutions installation window is not open, run the file Setup.exe from the LDD installation package. The Lexmark Solutions installation window system during a recovery, use the DNS Lexmark Professional Services password, and set the servers online. Installing Lexmark Document Distributor 34
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    download licenses. 3 Install LDD using a "workgroup installation." 4 Change the administrator password, and, optionally, the administrator user name. 5 Temporarily set servers online .exe. The Lexmark Solutions installation window appears. 2 , you must supply authentication before specifying
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    included on the installation CD contain usage instructions. The included batch files are examples for basic setups and may be modified as necessary for your system. Notes: • When using silent installation remotely, you must have the user name and password for an account in the Administrator group
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    .address and adaptor.canonicalhostname are set to the IP address of the load balancer, rather than the host name. Notes: • If one of the above properties files is changed on a server, the Lexmark Solutions Application Server should be restarted from the Windows Services control panel on that
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    the upgrade. 3 From the LDD installation package, run the file Setup.exe. The Lexmark Solutions installation window appears. 4 Click Install Software Updates. 5 Click Agree to accept the license agreement. 6 A list of components that will be upgraded is shown. Click Finish. 7 If prompted, select
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    a previous installation. Notes: • Solutions created for LDD 4.4 must be updated for version 4.5 using the LDD SDK. • The solution installation process groups, solutions, and all settings are correct. 12 From the System tab in LMC, set all servers online. Installing Lexmark Document Distributor 39
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    link that appears for your printer. To manually configure Kerberos authentication on a supported printer: 1 Type the printer IP address in the address field of your Web browser to access the printer Embedded Web Server. 2 Click Settings. 3 Under Other Settings, click Security. 4 Click Edit Security
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    The default is 88. 3 Type the realm used by the Kerberos server in the Realm field. 4 Click Submit. c Click Kerberos 5 to return to the Kerberos Settings page all profiles or a specific profile: • To apply the security template to all profiles on the printer, including eSF applications, select the
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    from the ticket forwarded from the printer. In this case, no configuration is realm from a forwarded ticket. To manually configure each LDD server for Kerberos Set the KDC address and realm from the script. For more information, see the Lexmark Document Distributor 4.4 SDK Guide. Installing Lexmark
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    Lexmark Management Console Accessing Lexmark start all services when the LDD settings do not allow ActiveX controls to run, you must upgrade manually by visiting the Adobe Web site. 2 Enter the administrator user name and password, and then click Login. Notes: • The default user name and password
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    a member of at least one of the groups listed. Example • Search Base: o=MyOrganization • User Search Filter: uid • User Search Base: ou=Employees • Group Search Filter: uniquemember • Group Search Base: ou=Groups • Member of Group(s): Dept A,Dept C If the user name testuser is used to log on to LMC
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    , you should check the user name and password. 11 Click Save Settings. Device Groups tab tasks Task Operation Summary Displays the following information for a selected group: • A list of solutions deployed for the device group • The number of discovered printers • The number of unlicensed
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    for each supported class of printer Profiles* Displays the profile settings for the device group for each device class Policy Update Deploys group device policies to printers included in selected device groups Out of Policy Devices Displays a table that lists all out-of-policy printers in the
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    is used for maintenance of printers that have already been discovered through the Device Groups tab. Only discovered printers can be found Solutions and may be expanded to show the list for each. Profiles Displays each profile and the associated settings for a selected device Note: This task shows
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    messages generated from all pending and completed jobs from all printers within the system Reports Allows you to manage and schedule built-in and custom reports Username & Password Allows you to set a new administrator user name and password for LMC Monitoring and maintaining the system 48
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    to set up a connection with LDAP server to enable other user accounts Displays a table that lists all update the Advanced Prompting Bundle eSF application that e-Task 2 printers require for LDD support. Specifying updated files here updates the applications on printers during the next policy update
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    number of discovered printers known to have settings different from profiles required by solutions deployed to those printers System status icon Note: For information about searching for specific printers, see "Searching for devices" on page 96. 3 In the Tasks list, click Summary. A summary of
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    for specific solutions or printers through the Jobs and Log tasks on the Solutions and Devices tabs. 3 Optionally, apply a filter to the jobs list or log in the Current Columns list, and then click Move Up or Move Down. • To return all columns to view in the default order, click Reset. 3 Click OK
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    System Status window. Managing the LDD system To perform system tasks, such as creating reports on the overall performance of the system, setting servers offline, changing the administrative user name and password, or viewing the overall job schedule, use the System tab in Lexmark Management Console
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    : • To change the online status of a server, select the check box of a server from the table, and then click Set Online or Set Offline. • To export all reappears in the server list. Viewing and managing all scheduled tasks To access a list of all scheduled discovery, policy update, and script tasks
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    messages that indicate successful job activities, as well as all message levels listed below • warn-Includes messages that indicate potential problems, as well as all message levels listed below • error-Includes messages that indicate unsuccessful job activities, as well as the message level
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    Lexmark\Solutions \InstallHelper folder in the location where the components were installed. (The default is C:\Program Files \Lexmark\Solutions\InstallHelper.) 2 Type update manually: a On the desktop of the computer where the components are installed, right click the Lexmark of LMC, set all servers
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    System tab of LMC, set all servers online. Note: It may take several minutes to start all services when the LDD system is first booted. If LMC cannot be accessed immediately after booting the system, wait a few minutes, and then try again. Restarting the Lexmark Solutions Application Server If you
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    the file ap-x.x.x.x_desc.xml. Notes: • The descriptor file is required in order to update the Advanced Prompting Bundle. • You can change the default settings of the AP Bundle application on e-Task 2+ printers by editing the value attributes of the property elements in the descriptor file. Adding or
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    used for NPA on your network in the Unsecure port field. The default is 9300. 5 Click Apply. Configuring SNMP for discovering printers 1 On the Services tab, select SNMP from the Services list. 2 Select Parameters from the Tasks list. 3 Type the port number used for SNMP on your network in the
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    or more servers, reducing the chunk size may increase the speed of device discovery and policy updates. 1 On the Services tab, select General from the Services list. 2 Select Parameters from the Tasks list. 3 Type a new value for ChunkSize. When using three or more servers, a value as low as 2 may
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    network as your printers, use the The Command Prompt window appears. 4 Type downloading existing licenses 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the Entitlement ID you received when you purchased your licenses, and then click Login. 3 Click Manage Licenses. A list
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    Upgrading the license of an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the Entitlement ID you received when you purchased your license, and then click Login. 3 Click Manage
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    unique file names to avoid overwriting existing license files. 10 On the System tab in LMC, select Licenses from the System list. 11 Click Add License. 12 In the window that appears, type a path to a license file, or click Browse to browse for a license file. 13 Click Upload. Note: Uploading license
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    Adding an MFP, e-forms virtual printer, or software client license to an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the Entitlement ID you received when you purchased your
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    60. 6 Type the number of printers, virtual printers, or software clients associated with the current server in the Fulfill Count field. 7 Click Generate. 8 System tab in LMC, select Licenses from the System list. 11 Click Add License. 12 In the window that appears, type a path to a license file
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    for all printer licenses. 10 Delete the replaced license file on the original server. Note: The default location for licenses in use is C:\Program Files\Lexmark\Solutions\licenses\. 11 Launch Lexmark Management Console for the new system in your Web browser, and use the procedure listed in "Adding
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    printers and licenses can be added, and a single Fix button can fix many common problems. The Solution Status Page is particularly suited to less-experienced users sections titles and fields listed below may have been customized server system and indicates any problems related to the server system
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    was installed Failed Indicates how many jobs failed to successfully complete on all connected printers since the server was installed Canceled Indicates how many jobs were canceled by the user on all connected printers since the server was installed Monitoring and maintaining the system 67
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    State Description Indicates the current status of the printer configuration Indicates whether the printer has a license available on the server Indicates the current status of the printer and any errors reported by the printer To filter the list of printers by status, select an option from the
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    common server problems Clicking Fix can repair several common problems that occur in the LDD system. The Fix button does each of the following as necessary: • Sets all servers online • Runs a discovery for the associated device group • Updates policies on associated printers • Reloads the license
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    3 Type the address or host name of the printer, and then click Add. The printer is added to the MFPs list in the right pane, and the numbers in the MFPs section of the left pane are adjusted accordingly. 4 Click Yes to add another printer, or click No to complete the process. Adding licenses to
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    window that appears, type a path to a license file, or click Browse to browse for a license file. 3 Click Upload. Removing printers Removing a printer disables the solution on that printer 2 Select Reports from the System list. 3 Select a report from the Available Reports list. 4 Type or select a
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    default selection for Output Format, which may be the format that the report was specifically the Network share user name and Network share password. e Click OK Lexmark Document Distributor SDK Guide. 10 Click Run Report. The report is displayed in a new window required to view PDF reports. Scheduling
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    Reports list. b Select a Reporting Period. For a scheduled report, each available reporting period is based on the time at which the report is run. c Select an Output Format. Note: Each report has a default selection for Output Format, which may be the format that the report was specifically
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    for each profile, - User for each software client - Tasks - Printer for each profile - Scheduled scripts • User Report-Displays data related to users, such as user job success rates, most active users, and job duration. Adding a report Note: Only summary reports are supported. Even if a custom
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    a default selection for Output Format, which may be the format that the report was specifically designed to use. For more information about a custom report, contact the designer of your custom report. 9 Click Save. Editing report settings 1 Click the System tab. 2 Click Reports in the System list
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    . Note: Only summary reports are supported. Even if a custom report has to use the specified information in other parts of the report: • start_date-Retrieves the information, see the Lexmark Document Distributor SDK Guide. Querying the follows: • User name-framework • Password-rivet Information
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    listed task, if applicable • THREAD_NAME-The name of the thread used by the task • CLIENT_NAME-The host name of the printer Landscape Displays a default header image, the title : By default, iReport does not generate a report if there is no data. To use a "No Data" node, change the setting for when
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    users who most often submit jobs for each printer _Users_SoftwareClients Either Displays the users who most often submit jobs from each software client Backup and disaster recovery email address" setting of the Confirm service. Any failures the user name and password. 8 To back up the jobs list
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    database containing the jobs list and the log set them online: • If you are installing new servers, see "Installing new servers during recovery printer ports after an address change" on page 81. b Change settings for any associated eSF applications that specify the load balancer address using the eSF
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    Lexmark Solutions Application Server service from the Windows Services control panel on each server. 3 Perform a policy update for any device groups that contain e-Task printers, making sure to clear the selection for Only update those devices which are Out of Policy. 4 On the System tab in LMC, set
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    control panel, start the Lexmark Solutions Application Server service. 7 Perform a policy update for all device groups, making sure to clear the selection for Only update those devices which are Out of Policy. 8 On the System tab in LMC, set the servers online. Re-creating LDD printer ports after an
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    and profile. 11 If the Printer Ports dialog is still open, Manually backing up databases You can backup the LDD databases using any normal Firebird backup procedure. For manual user framework -password rivet "DB_IP_address:LDD_folder\firebird\data\source_db" "backup_db" Make the following replacements
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    settings. 7 Configure home screens for the device group to use the deployed solution. 8 Update the device policies for the printers in the device group. 9 Set servers online associated with a specific solution. Understanding solution settings There are two types of solution settings: global and
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    the Solutions list. 3 Click Install/Upgrade. 4 In the window that appears set online again after policy updates for the associated device groups. • If you install a workflow solution that includes a component, you may need to restart the Lexmark Solutions Application Server from the Windows Services
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    the Tasks list. 3 Select an eSF application from the list in the main section. 4 Make sure Verify eSF application deployment and deploy these eSF settings is selected. 5 Configure the settings of the eSF application for the current device group, and then click Save Settings. Note: A Policy Update is
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    From the Device Groups tab, select a device group to which the solution has been deployed from the Device Groups list. b Select Solutions from the Tasks list. c Select the solution from the list. d Click Delete. e Repeat these steps for any other device groups to which the solution has been deployed
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    printer belongs will be deployed to that printer. Solution 1 *.solution file -Scripts -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF device group 1 Click the Device Groups tab. 2 Under the Device Groups list, click Add. 3 Type a unique name for the new device group
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    -out setting for the PolicyUpdate service determines how long the system waits for a printer to respond after it is initially connected during a policy update. Note: If a large eSF application or several eSF applications are included with a hybrid solution, you may need to increase the default time
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    >ABC789 All Discovering printers Before a solution can be deployed to a printer, the printer must be discovered as part of a device group. Printers may be manually discovered or automatically discovered on a schedule. This section covers
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    groups for the discovery task in the main section. (The list does not appear if a specific device group is selected in the Device Groups list.) 5 If necessary, edit the discovery parameters. 6 Click Discover. Viewing all printers with outdated policies 1 Click the Device Groups tab. 2 Select All
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    profiles on the printers in the group that allow users to execute jobs using the solution. Note: We recommend setting servers offline Groups list. 2 Select Home Screen from the Tasks list. 3 Click the tab for the class of printers that you want to configure. 4 Make sure Use this home screen as part
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    - Fax - Email - Forms - Printer Panel - Change Language - Search Held Jobs - Held Jobs - Usb Drive - Bookmarks - Jobs by user - Lock Device - Copy - Fax - Ftp - Email - Held Jobs Show a list of N/A profiles Profiles Profiles Profiles N/A Execute a specific profile Single Profile Single
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    Reservation, click Browse beside Graphic. Use the window that appears to select a JPEG, GIF, or PNG graphic. If you would like to return to the default button graphic, click Default beside Graphic. Images selected will be resized to the following dimensions for each device class. For best results
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    Profile. You cannot modify other menu items on a printer without a touch screen. - To remove a button, select it in the list, and then click Remove. c changes. Note: If you change tabs during configuration, new settings are temporarily saved for each tab during the current LMC session. However, you
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    to increase the default time-out for policy updates using the PolicyUpdate service on the Services tab in order to allow enough time for the policy update to complete. If you do not want to validate eSF application deployment on each printer, see "Disabling validation of eSF application deployment
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    selection for Verify eSF application deployment and deploy these eSF settings, and then click Save Settings. 5 Repeat steps 2 through 4 for any other appropriate device groups. Using the Devices tab The Devices tab is generally used for specialized maintenance and troubleshooting, rather than the
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    be overwritten during the next policy update. • LMC cannot access eSF application icons directly. Use placeholders to provide locations for eSF application icons in the default order, and use an app reservation to designate a location for the icon of a specific eSF application identified by name. If
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    or more device names in the Devices list. 3 Select Profiles from the Tasks list. 4 Select a profile name from the list to view the profile settings. 5 If multiple devices are selected, click Next to view the next device on the list. Updating device policies on specific devices 1 On the Devices tab
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    Lexmark Document Server Printer Port-A port monitor that allows users to submit documents to LDD by printing from any Windows Device Settings Solution Settings Local Global -eSF Only solutions developed specifically for use with software updates are not used with software clients. Managing
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    on the LDD system as shown in "Adding an MFP, e-forms virtual printer, or software client license to an existing server" on page 63. 3 set online to successfully install client software. 7 Run Windows Update to make sure the latest updates for the .NET framework are installed. 8 If using Lexmark
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    Creating and populating software client groups Creating a software client group 1 Click the Software Client Groups tab. 2 Under the Software Client Groups list, click Add. 3 Type a unique name for the new software client group, and then click Add. Adding software clients to a software client group
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    in the installation, select Lexmark Document Server Printer Port. 8 Click Finish, and then allow the installation to complete. 9 If prompted, select Yes to restart the computer. Otherwise, click Done to exit the installation package. 10 Run Windows Update to make sure the latest updates for the .NET
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    Set any online Print Spooler resource offline to avoid initiating a failover during installation. 2 Install only the Lexmark Document Server Printer Port on each physical node in the cluster. 3 Run Windows Update =$COMPUTER_NAME$ UserName=$COMPUTER_USERNAME$ Password=$COMPUTER_PASSWORD$ 4 Open the
  • Lexmark C792 | Lexmark Document Distributor - Page 104
    > with the IP address or fully qualified domain name of the remote computer. • Replace with the user name of an administrator account on the remote computer. • Replace with the password for the selected account on the remote computer. 6 From the command prompt
  • Lexmark C792 | Lexmark Document Distributor - Page 105
    , available from http://support.lexmark.com. 2 Make sure at least one server is online using the System Status task on the System tab in LMC. 3 Using the Printers control panel in Windows, add a new printer. Note: When using Windows Vista or Windows Server 2008 with User Account Control enabled
  • Lexmark C792 | Lexmark Document Distributor - Page 106
    a name with 14 or fewer characters. For information about setting the name of a profile, see the Lexmark Document Distributor 4.4 SDK Guide. • If the server is currently running a large number of jobs, then profiles on the server may not appear in the list. Wait until the server is not as busy, and
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    , and then click Properties. Note: When using Windows Vista or Windows Server 2008 with User Account Control enabled, click Run as administrator  Properties. 2 Click the Ports tab. 3 Select Enable printer pooling. 4 Click Add Port. 5 Select Lexmark Document Server Port - Enterprise, and then click
  • Lexmark C792 | Lexmark Document Distributor - Page 108
    10 Repeat steps 4-9 to create as many additional Lexmark Document Server Printer Ports as desired, assigning each port to the same profile. 11 Make sure all the newly created ports are selected in the ports list 12 Click Apply, and then click Close. Managing software clients 108
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    Testing and using Lexmark Document Distributor solutions Using a solution from a printer After a solution is deployed to a printer, a profile is available on the printer that allows users to access the solution. If the desired profile appears on the home screen, then simply touch the icon for the
  • Lexmark C792 | Lexmark Document Distributor - Page 110
    bar code, scan at 300 dpi for best results. Depending on the documents being scanned, using a higher setting for Darkness may also provide better results. Using LDD print queues 1 With a document open in a Windows program, click File  Print. 2 Select the printer associated with the Lexmark Document
  • Lexmark C792 | Lexmark Document Distributor - Page 111
    of Select'N'Send is useful for providing users access to a selection of LDD profiles and allowing users to submit a variety of documents and From a Windows Explorer window, right-click the file you want to submit to Lexmark Document Distributor, and then click Send To  Lexmark Document Distributor
  • Lexmark C792 | Lexmark Document Distributor - Page 112
    .exe or a shortcut pointing to that file. The Lexmark Select'N'Send window appears. 2 Select a Lexmark Document Server. If the client software is newly installed, the list is empty. To add a new server: a Click Setup. The Server Setup window appears. b Click Add. c Type the fully qualified domain
  • Lexmark C792 | Lexmark Document Distributor - Page 113
    Profiles list, and then click OK. Using Select'N'Send from the command line The command line version of Select'N'Send is useful for automated processes and accessing LDD profiles from other software, such as Windows Small Business Server, or for creating batch files that help users submit specific
  • Lexmark C792 | Lexmark Document Distributor - Page 114
    a device group or software client group can access only global solution settings. 7 Select a Solution, and then select a Script. 8 If report with server-specific information, click Run on All Servers. 9 If the script uses information supplied in the Lexmark Document Distributor solutions 114
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    with standard forms, with Lexmark Document Distributor. After merging printer, or software client license to an existing server" on page 63. Formsets are created with Forms Composer. Activation conditions set 2 Select Formsets from the list. 3 Click Add/Update. 4 In the window that appears, type a
  • Lexmark C792 | Lexmark Document Distributor - Page 116
    Printers from the list. 4 Click Add. 5 Type the Port number to be used by print queues that connect to the forms printer. Notes: • Each forms printer printer, and then click Next. 7 Configure an action to perform when a user physical printer b Click Action Settings. c Configure the action settings. If
  • Lexmark C792 | Lexmark Document Distributor - Page 117
    processed by the forms printer. 3 Select the desired settings for Duplex, Paper Type, Paper Size, and Orientation. 4 Select the appropriate printer type for your output printer: Printer type Lexmark PCL Lexmark Postscript Lexmark Printer with PDF support Lexmark Printer with PDF and Page Formatting
  • Lexmark C792 | Lexmark Document Distributor - Page 118
    appears. 13 In the Manufacturer list, select Generic, and then make sure Generic / Text Only is selected in the Printers list. 14 Click Next. 15 Type a descriptive Printer name for the input queue. 16 Select whether the new input queue should be the default printer, and then click Next. Working
  • Lexmark C792 | Lexmark Document Distributor - Page 119
    create an OM Plus destination for each output printer. Select netprint as the Destination Mode for each destination. b Use OM Plus Dynamic Class Maintenance to create a dynamic class that includes all the newly created destinations. c Use Link Windows Printer & OM Plus to create a link between the
  • Lexmark C792 | Lexmark Document Distributor - Page 120
    the Windows Services control panel on the server computer, restart the Lexmark Solutions Application Server service. 6 On the System tab of LMC, set the server online. Note: After recording the necessary data, the message priority should be changed back to warn to save disk space. Troubleshooting
  • Lexmark C792 | Lexmark Document Distributor - Page 121
    . 3 Click Set Logging Level. 4 Click Yes, and then click Submit. Note: After recording the necessary data, you should change the logging level back to Default to avoid excessive log entries. Solving problems with LMC The browser displays a 5xx error when accessing LMC When services are starting on
  • Lexmark C792 | Lexmark Document Distributor - Page 122
    the solution. 1 Contact Lexmark Professional Services for assistance in manually removing the solution that caused the problem. 2 Contact the developer of the solution to have colons removed from descriptor files for associated eSF applications. 3 Reinstall the solution. Troubleshooting 122
  • Lexmark C792 | Lexmark Document Distributor - Page 123
    the time waiting for non-responsive printers during policy updates, reduce the Timeout per device using the PolicyUpdate service on the Services tab. Note: If you are deploying solutions that include large eSF applications or several eSF applications, a lower setting may not allow enough time to
  • Lexmark C792 | Lexmark Document Distributor - Page 124
    Solving server and printer problems One or more servers cannot be brought online Try one or more servers cannot be set offline From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running. "Error importing license" message all servers. Troubleshooting 124
  • Lexmark C792 | Lexmark Document Distributor - Page 125
    using the procedure from "Updating policies for device groups" on page 95. or Install the Advanced Prompting Bundle manually: a Type the printer IP address in the address field of your Web browser to access the printer Embedded Web Server. b Click Settings  Embedded Solutions. Troubleshooting 125
  • Lexmark C792 | Lexmark Document Distributor - Page 126
    Install. d Click Browse. e Locate and select the file ap.fls in the folder \Lexmark\Solutions\apps\wf-ldss\firmware\ where an LDD server is installed, and then click Open. f Click Start Install. 5 Review the Embedded Solutions Diagnostic Log as shown in "Viewing the Embedded Solutions Diagnostic Log
  • Lexmark C792 | Lexmark Document Distributor - Page 127
    files. • Make sure your printer has the latest firmware updates. For more information, contact Lexmark Professional Services. Policy updates fail for a specific printer If Access Controls on an e-Task 2+ printer that are not supported by LDD are secured, the printer remains Out of Policy after
  • Lexmark C792 | Lexmark Document Distributor - Page 128
    the printer Embedded Web Server. b Click Settings  Embedded Solutions. c Click Install. d Click Browse. e Locate and select the file ap.fls in the folder \Lexmark\Solutions\apps\wf-ldss\firmware\ where an LDD server is installed, and then click Open. f Click Start Install. Troubleshooting 128
  • Lexmark C792 | Lexmark Document Distributor - Page 129
    Control enabled in Windows Vista or Windows Server 2008, the Lexmark Document Server port must be installed or configured with administrative privileges. To create a new print queue using the Lexmark Document Server port when User Account Control is enabled: 1 In the Printers folder, right-click
  • Lexmark C792 | Lexmark Document Distributor - Page 130
    information, see "Assigning solutions to a software client group" on page 102. 4 Run Windows Update to make sure the latest updates for the .NET framework are installed. 5 Check your proxy, firewall, and other network settings on the client computer to make sure communication is allowed with the LDD
  • Lexmark C792 | Lexmark Document Distributor - Page 131
    using Microsoft Word and a solution always receives a page count of 1, see the Microsoft Knowledge Base articles KB919736 The dmCopies member always returns a value of 1 when you try to retrieve the number of copies in a print job in Word (http://support.microsoft.com/kb/919736). Troubleshooting 131
  • Lexmark C792 | Lexmark Document Distributor - Page 132
    of source code must retain the above copyright notice, this list of list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3 The end-user LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;
  • Lexmark C792 | Lexmark Document Distributor - Page 133
    work, whether in Source or Object form, that is based on (or derived from) the Work and for which limited to communication on electronic mailing lists, source code control systems, and issue tracking systems to sell, sell, import, and otherwise transfer the Work, where such license applies only
  • Lexmark C792 | Lexmark Document Distributor - Page 134
    any part of the Derivative Works; and d (d) If the Work includes a "NOTICE" text file as part of and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations , with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include
  • Lexmark C792 | Lexmark Document Distributor - Page 135
    the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Notices 135
  • Lexmark C792 | Lexmark Document Distributor - Page 136
    after initial installation 54 Advance Prompting Bundle updating 57 Advanced Prompting Bundle troubleshooting 128 assigning servers to only run LMC or process jobs 59 authentication changing the administrator password 43 changing the administrator user name 43 enabling LDAP server authentication for
  • Lexmark C792 | Lexmark Document Distributor - Page 137
    a list of printers 88 removing devices from the system 98 searching for previously discovered devices 96 updating device policies 98 viewing or editing a home screen 97 viewing profiles 98 Devices tab tasks 47 disabling validation of eSF application deployment 96 disaster recovery connecting
  • Lexmark C792 | Lexmark Document Distributor - Page 138
    51 viewing 51 jobs are not sent to the LDD system when using LDD printers 130 K Kerberos troubleshooting 126 Kerberos authentication configuring LDD servers 42 configuring on printers 40 supported printers 40 Kerberos authentication is not working 126 L LDAP server authentication for LMC 44 LDD
  • Lexmark C792 | Lexmark Document Distributor - Page 139
    solutions 85 repairing common server problems 69 replacing servers 54 reports adding a report 74 built-in 73 configuring default options 75 editing settings 75 querying the database for custom reports 76 removing 75 running a report 71 running on a schedule 72 troubleshooting 122 using included
  • Lexmark C792 | Lexmark Document Distributor - Page 140
    recovery 80 installing 34 installing new servers during recovery 80 removing non-communicating servers 52 replacing 54 setting online or offline 52 troubleshooting for LDD elements 50 supported ECM platforms 17 supported printers 14 system administration Lexmark Management Console 13 system
  • Lexmark C792 | Lexmark Document Distributor - Page 141
    122 LMC responds very slowly 122 new Lexmark Document Server ports cannot be created 129 one or more servers cannot be brought online 124 one or more servers cannot be set offline 124 policy updates 123 policy updates fail for a specific printer 127 printer only returns to the home screen after
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Document Distributor 4.5
Administrator's Guide
August 2010
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2010 Lexmark International, Inc.
All rights reserved.
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Lexington, Kentucky 40550