Lexmark C792 Lexmark Document Distributor

Lexmark C792 Manual

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  • Lexmark C792 | Lexmark Document Distributor - Page 1
    Document Distributor 4.6.02 Administrator's Guide October 2011 www.lexmark.com
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    ...9 Reliability, scalability, and disaster recovery ...10 Workflow solutions...11 Client software...12 Lexmark Management Console ...12 Security overview...12 System setup overview...13 Supported printers...13 Supported ECM platforms...17 Installing Lexmark Document Distributor 18 Minimum and
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    printers 42 Configuring LDD servers for Kerberos authentication 43 Monitoring and maintaining the system 45 Using Lexmark Management Console...45 Accessing Lexmark Management Console...45 Changing the administrator user name ...46 Changing the administrator password group profile settings...56
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    problems...77 Adding printers to a server ...77 Adding licenses to a server ...78 Removing printers ...79 Managing reports...79 Running a report...79 Scheduling a report...80 Using built‑in reports ...81 Adding a report...82 Editing report settings ...83 Removing a report ...83 Configuring default
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    communication between servers and printers in a device group 105 Disabling validation of eSF application deployment 105 Using the Devices tab...106 Searching for devices ...106 Editing the home screen layout on specific devices 106 Viewing device profiles ...107 Updating device policies ...107
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    Discovery and policy updates running slowly 126 Discoveries frequently time out ...126 Some printers on the network cannot be discovered 126 Solving server and printer problems...127 One or more servers cannot be set online ...127 One or more servers cannot be set offline ...127 Error in importing
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    133 System processes terminate unexpectedly when creating a Lexmark Document Server port 133 Cannot create or configure a Lexmark Document Server port in Windows Vista or Windows Server 2008..133 Jobs are not sent to the LDD system when using LDD printers 134 Select'N'Send cannot send files to LDD
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    database or user input. • Convert documents to specific formats, such as PDF documents, TIF images, and from a Lexmark printer, or a digital document is selected on a user's computer. The user chooses from processing include reading bar codes, OCR, and image processing and manipulation. Document
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    printers. Additionally, other LDD services can be used for confirmation purposes. For example, an e‑mail notification can be sent to the user or other recipients each time a job is completed. Understanding the Lexmark -The database maintains information about clients, solutions, settings, and jobs.
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    -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF -3rd party jar files -Status Page LDD Clients Group(s) Adminstration LMC LDD Server(s) Device Group(s) Load Balancer Data Base Reliability, scalability, and disaster recovery The load balancer, database, and
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    bank loans may request additional user input such as a branch name, account number, or social security number. • Policy-These are the settings for the solution and the printers to which it is deployed: - Device settings-This is the configuration required on printers to support the jobs. This
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    the sent files. Select'N'Send also supports dynamic prompting.Selected files are submitted to the system in their current formats. • Lexmark Document Server Printer Port-A port monitor that allows users to submit documents to LDD by printing from any Windows application to a print queue assigned to
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    with LDD. • On e-Task 2+ and e-Task 3 printers, the following access controls are supported: Remote Management, Create Profiles, and Firmware Updates. LDD supports basic security that requires authentication through a password or a PIN to change settings. If Security for these access controls is
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    or "W") models in Lexmark Management Console. Scanning functionality is not affected. 2 These printers may require additional memory to support eSF applications. 3 Supports Simplified Chinese prompting 4 Supports Traditional Chinese prompting 5 Supports Korean prompting 6 Supports Japanese prompting
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    • AuthenticationPrompt (requires a supported card reader) • BooleanPrompt • IntegerPrompt • ListPrompt • MessagePrompt • NumericPrompt • PasswordPrompt • StringPrompt 1 Single‑function printers do not support all prompts supported by multifunction printers. Lists of supported prompts are included
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    firmware level support with LDD, see the Readme file. Supported prompts • ArrayPrompt • BooleanPrompt • IntegerPrompt • ListPrompt • MessagePrompt • PasswordPrompt (supports Single‑function printers do not support all prompts supported by multifunction printers. Lists of supported prompts are
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    Lexmark Document Distributor overview 17 Supported ECM platforms • IBM FileNet P8 with one of the following components: - Content Services connector - Image Services connector - Content Engine - Content Engine with shared repository • Windows SharePoint Services 3.0 • Microsoft Office SharePoint
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    Server 2008 Standard or Enterprise Edition with SP2 (x86 and x64) • Windows Server 2003 R2 Standard or Enterprise Edition with SP2 (x86 and x64) • Windows Server 2003 Standard Edition with SP2 (x86 and x64) Note: An x86-based system refers to a 32-bit operating system and an x64based system
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    and more network traffic may require Gigabit Ethernet to run at a satisfactory speed. Domain Name System (DNS) or Windows Internet Name Service (WINS) Notes: • Local hosts files can be used instead of external DNS. • Contact Lexmark Professional Services for support of other network systems.
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    Firefox 2.0 or later, with Adobe Flash Player 10 or later installed with based system refers to a 64-bit operating system. • Enterprise Editions and Enterprise x64 Editions of Windows Server support an active/passive or active/active clustered print server with the Lexmark Document Server Printer
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    be allowed on the network. Notes: • Ports depend on the implementation of each LDD system and may differ from the listing shown here. • Any ports used by forms printers are determined by the LDD administrator. Component Database Load balancer Server Port 3050 8001 4113 9700 9705 9780 4111 5111
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    Lexmark Document Distributor 22 Component Printer Software clients Port 79 161 5000 5353 6000 6100 6110 9100 9300 9500 9780 9788 Protocol Function TCP Finger UDP SNMP, device discovery TCP Policy updates , click Activate and Download License File(s) in the installation window. 2 Enter the
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    Distributor 23 5 In your Web browser, click Manage Entitlements. 6 Activate and download the license for your LDD server system: a Select the line for the product Lexmark Document Distributor (LDD) Server, and then click Activate. b In the first Host ID field, enter the host ID determined
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    download the license for using LDD with your printers: a Select the line for the product Lexmark Count field, type the number of printers associated with the server you are licensing. d Click Generate. e Click Save To File, and then save the file using a descriptive file name, such as printer
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    If you are using e‑forms, then activate and download the license for e‑forms virtual printers: a Select the line for the product Lexmark Document Distributor (LDD) EFVP License, and then click ID fields. c In the Fulfill Count field, type the number of software clients associated with the server.
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    Installing Lexmark Document Distributor 26 d Click Generate. e Click Save To File, and then save the file using a descriptive file name, such as client.lic, in the same
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    download licenses. 3 Install LDD using a workgroup installation. 4 Change the administrator password, and optionally, the administrator user name. 5 Temporarily set servers online package, run Setup.exe. 2 From the Lexmark Solutions installation window, click Install Workgroup System. 3 Click Agree
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    share that requires authentication, then you must supply authentication before specifying the license location. To for example, \\myserver\myshare\), and then type the user name and password when prompted. • During installation, the license files an enterprise system, Lexmark Document Distributor can
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    Installing Lexmark Document Distributor 29 Configuration Description Advantages 1‑1‑N Database (DB) and load balancer (LB) on separate computers, server Further on one or more additional computers improved performance
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    Installing Lexmark Document Distributor 30 Configuration Description Advantages X‑Y‑N Database (DB) on X computers in a Microsoft Cluster Server for High failover, load balancer (LB) on Y other computers in a Microsoft
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    Lexmark Document Distributor 31 With this type of setup, you need additional computers, as well as a hardware load balancer or GSS. You also need to manually configure these systems to be identical. Note: Printers that do not support eSF used Typical • Some image processing • Printing Average single‑
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    Installing Lexmark Document Distributor 32 Solution processing load Functions used Heavy • Extensive image processing • Bar codes • External processes • Small . 4 Change the administrator password. You can also change the administrator user name. 5 Temporarily set servers online to test function.
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    and then configure parameter settings as needed. • Scripts-These are user configuration scripts for adding users. Users are added to the LDD installation package, run Setup.exe. 2 From the Lexmark Solutions installation window, click Install Enterprise System > Install Database. 3 Click Agree
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    Lexmark Solutions installation window is not open, then run Setup.exe from the LDD installation package. 2 From the Lexmark Solutions installation window can be set most conveniently Lexmark Professional Services you must supply authentication before then type the user name and password when prompted.
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    set up using Microsoft Windows Server Clustering Services. • Make sure to set window as an administrator. a Click Start > All Programs > Accessories. b Right-click Command prompt, and then click Run as administrator. c If the User the Lexmark Solutions installation window, click Install Enterprise
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    set most conveniently during installation. If the database is moved, then you must uninstall, and then reinstall the load balancer, or contact Lexmark Professional Services network share that requires authentication, then you must supply authentication before specifying the license location. To
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    cluster: 1 Run the Lexmark Solutions Cluster Configuration script: In Windows Server 2003: From the install Right-click Command prompt, and then click Run as administrator. 3 If the User Account Control dialog appears, then confirm that you want to start the command the necessary Lexmark services.
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    a recovery, Lexmark Professional Services set the Globe Site Selector (GSS) IP address, then do the following: a Click Advanced. b Type the GSS IP address, and then click OK. Note: You can type a GSS IP address only if all the printers in the LDD system are e ‑Task 2 or later. GSS is not supported
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    Lexmark Document Distributor 39 11 Click Finish. 12 Allow the installation to complete, and then click Done. After all servers are installed, log on to LMC, then change the administrator password, and then set the servers online instructions you must map a drive letter Lexmark instructions for using
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    the cluster service on standby nodes. Wait for confirmation from the Cluster Administrator that the standby nodes are disabled before continuing the upgrade. 3 From the LDD installation package, run Setup.exe. 4 From the Lexmark Solutions installation window, click Install Software Updates. 5 Click
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    of the LDD installation package, and then follow the instructions on the computer screen. Note: During an upgrade second time. b Make sure the Lexmark cluster resources are started. c Start the cluster service on standby nodes. 9 Reinstall custom all settings are correct. 12 From the System tab in LMC
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    do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click
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    Controls." section, click Access Controls. b Apply the security template to either all profiles or a specific profile: • To apply the security template to all profiles on the printer, including eSF applications, select the security template you created beside Use Profiles. • To apply the security
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    create the Security folder.) Note: If you need to read the Kerberos configuration file from another location, see the Apache Tomcat documentation for more information. • Set the KDC address and realm from the script. For more information, see the Lexmark Document Distributor SDK Guide.
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    Lexmark Management Console Accessing Lexmark start all services after the settings do not allow ActiveX controls to run, then you must upgrade manually by visiting the Adobe Web site. 2 Enter the administrator user name and password, and then click Login. Notes: • The default user name and password
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    . Enabling LDAP server authentication for LMC The administrator can set up a connection with an LDAP server to authenticate user names and passwords other than those for the administrator account. 1 Select LDAP Setup from the System list. 2 Select the Enable LDAP Authentication check box. 3 If your
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    class is groupOfNames . - The correct password is supplied for the user. 8 Select an authentication method: • settings depend on the role assigned to the user. Notes: • You need to add a group first before defining privileges. By default, the LDD Default Group is already added to the group list
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    are combined. Privileges can be modified for LDAP users only. The default administrator has access to all tabs and tasks, and these settings cannot be modified. 1 Select Privileges from the System list. 2 Select a group from the "Group Names from LDAP" list, or add a new group. To add a group
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    Discovered Devices Displays a table listing the following information for all printers within selected device groups: printers within the selected group. When the solutions are selected, you can edit local settings for the current device group, and the solutions are deployed using the Policy Update
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    LDSS. Based on configuration, you can set LDD to manage all incoming fax requests for processing before the MFP prints and forwards received faxes. Policy Update Deploys group device policies to printers included in selected device groups Out of Policy Devices Displays a table that lists all out
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    used for maintenance of printers that have already been discovered through the Device Groups tab. Only discovered printers can be found Solutions and may be expanded to show the list for each. Profiles Displays each profile and the associated settings for a selected device Note: This task shows
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    parameters for all services DeviceSecurity Allows you to set authentication type for security‑enabled devices E‑mail Allows you to set e-mail server parameters General Allows you to configure chunk size for device discovery and policy updates NPA Allows you to set the default port and the
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    Allows you to update the Advanced Prompting Bundle (AP Bundle) eSF application that e‑Task 2 printers require for LDD support Specifying updated files here updates the applications on printers during the next policy update. Privileges Allows you to add access control to LDD users You can assign
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    unlicensed printers, missing printers, and printers known to be out‑of‑policy, as well as the overall system status. The message bar above the status bar also appears on all tabs. This area provides feedback when the system setup or device discovery changes and lists any errors or warnings. Status
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    More Filters. • To remove a previously applied filter, click Reset Filter, and then click Refresh. Note: You can also view jobs and logs for specific solutions or printers through the Jobs and Log tasks on the Solutions and Devices tabs. While viewing the jobs list, you can view all log entries that
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    it in the Current Columns list, and then click Move Up or Move Down. • To return all columns to view in the default order, click Reset. 5 Click OK to group profile settings 1 Click the Device Groups tab. 2 Select a device group from the Device Groups list. 3 Select Profiles from the Tasks list. 4 In
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    System Status window. Managing the LDD system To perform system tasks, such as creating reports on the overall performance of the system, setting servers offline, changing the administrative user name and password, or viewing the overall job schedule, use the System tab in Lexmark Management Console
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    solution settings of that discovery or policy update task, then select Services tab. 2 Select Confirm from the Services list. 3 Select Parameters from the Tasks list. 4 Select the lowest level of messages to include in confirmations: • debug-This includes detailed messages used to diagnose problems
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    system that already has solutions, the solutions and all associated settings are added to the new server. However, any third‑party services used with existing solutions must be installed manually. If the new server is left without the same services as existing servers, any jobs that use the solution
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    and maintaining the system 60 3 The desktop shortcut must be changed to the new address manually: a On the desktop of the computer where the components are installed, right click the Lexmark Management Console (LMC) icon, and then click Properties. b Click Find Target. c In the folder that
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    Server, set the server offline on the System tab in LMC. Make sure the server is offline before proceeding. Click Refresh, and then make sure offline is reported in the Status column for the server. You can restart the Lexmark Solutions Application Server from the Windows Services control panel
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    . • If a server does not change from the status setting offline after all jobs have been completed, restart the server installed. c Stop the cluster service on standby nodes. Wait for . b Click Programs or All Programs. c Click Lexmark > Solutions Software Uninstall. Note: If a database or
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    locate the file ap‑x.x.x.x_desc.xml. Notes: • The descriptor file is required in order to update the AP Bundle. • You can change the default settings of the AP Bundle application on e‑Task 2+ printers by editing the value attributes of the property elements in the descriptor file. Adding or removing
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    task‑specific data are shown for the task selected from the list: • Task / hour-This displays the current hourly task rate for the selected task, based on Potential Damage: Setting high limits on concurrent jobs could cause failures with some solutions, including out of memory errors, timeouts,
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    manually Lexmark Management Console (LMC) sessions, job submissions from e‑Task 2 and e‑Task 3 printers, and job submissions from e‑Task printers as memory, list in the Server Health section. 2 Adjust the Load Factor slider to the desired load balancing factor for the server. Note: These settings
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    to an SMTP server 1 Click the Services tab. 2 Select Email from the Services list. 3 Select Parameters from the Tasks list. 4 Type the password and user ID used to log on to your SMTP server. 5 Type the e‑mail server connection timeout in seconds. The default is 60. 6 Type the e‑mail server
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    each by a space in the NPANT Timeout field. The default settings are 1000 and 5000. 6 Click Apply. Configuring SNMP for discovering printers 1 Click the Services tab. 2 Select SNMP from the Services list. 3 Select Parameters from the Tasks list. 4 In the Port field, type the port number used
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    to the same network as your printers, then do following: 1 Click OK. 4 From the command prompt window, type ipconfig /all, and then ID of any listed network adapter is Lexmark Licensing Portal. Viewing or downloading existing licenses 1 Open the Lexmark Licensing portal at http://software.lexmark
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    system 69 Upgrading the license of an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when you purchased your license, and then click Login. 3 Click
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    Monitoring and maintaining the system 70 6 In the Fulfill Count field, type 1, and then click Generate. 7 Click Save files. 9 From the System tab in LMC, select Licenses from the System list. 10 Click Add License. 11 In the window that appears, type a path to a license file, or click Browse to
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    the system 71 Adding an MFP, e‑forms virtual printer, or software client license to an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when
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    68. 6 Type the number of printers, virtual printers, or software clients associated with the current server in the Fulfill Count field. 7 Click Generate. 8 the System tab in LMC, select Licenses from the System list. 11 Click Add License. 12 In the window that appears, type a path to a license file,
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    balancer is transferred to a new computer, then printers are moved to Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when you purchased your licenses, and then click Login. 3 Click Manage Licenses. 4 Select a license, and then click Rehost. 5 Replace
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    printers and licenses can be added, and a single Fix button can fix many common problems. The Solution Status Page is particularly suited to less-experienced users provides basic information about the server system and indicates any problems related to the server system itself. Field Name Status
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    processed on all connected printers since the server was installed Failed Indicates how many jobs failed to successfully complete on all connected printers since the server was installed Canceled Indicates how many jobs were canceled by the user on all connected printers since the server was
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    Indicates the current status of the printer configuration Licensed Indicates whether the printer has a license available on the server State Indicates the current status of the printer and any errors reported by the printer To filter the list of printers by status, select an option from
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    77 Repairing common server problems Click Fix to repair several common problems that occur in the LDD system. The Fix button does each of the following as necessary: • Set all servers online. • Run a discovery for the associated device group. • Update policies on associated printers. • Reload
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    3 Type the IP address or host name of the printer, and then click Add. The printer is added to the MFPs list in the right pane, and the numbers in the MFPs section of the left pane are adjusted accordingly. 4 Click Yes to add another printer, or click No to complete the process. Adding
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    time the report is run. 5 Select an output format from the Output Format drop‑down menu. Note: Each report has a default selection for the output format, which may be the format that the report was specifically designed to use. For more information about a custom report, contact the designer of your
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    requires authentication, then type the network share user name and password. e Click OK. To send the Lexmark Document Distributor SDK Guide. 8 Click Run Report. The report is displayed in a new window and may be saved to a file or sent in an e‑mail message. Notes: • Only summary reports are supported
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    menu. Note: Each report has a default selection for Output Format, which may be the format that the report was specifically designed is located on a network share that requires authentication, then type the network share user name and password. 5 Click OK. To send the report in an e‑mail message: 1
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    for each profile - User for each software client - Tasks - Printer for each profile - Scheduled scripts • User Report-This displays data related to users, such as user job success rates, most active users, and job duration. Adding a report Note: Only summary reports are supported. Even if a custom
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    a default selection for output format, which may be the format that the report was specifically designed to use. For more information about a custom report, contact the designer of your custom report. 9 Click Save. Editing report settings 1 Click the System tab. 2 Click Reports in the System list
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    Note: Only summary reports are supported. Even if a custom report has order to use the specified information in other parts of the report: • start_date-This retrieves information, see the Lexmark Document Distributor SDK Guide. Querying the follows: • User name-framework • Password-rivet Information
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    USER_ID-This is the user who submitted the job, if applicable. • PRINTER-This is the address of the printer or software client that Displays a default header image, the Note: By default, iReport does not generate a report if there is no data. To use a No Data node, change the setting for when there
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    users who have canceled the most jobs Displays the users who most often submit jobs for each printer Displays the users who most often submit jobs from each software client Backup and disaster recovery for the "Admin email address" setting of the Confirm service. Any failures are also recorded in
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    user name and password. 7 To back up the jobs list and the log, make sure the Keep Jobs Logs Database check box is selected. 8 To keep previous backup sets servers to the system and set them online. • If you are installing new servers, then see "Installing new servers during recovery" on page 88. •
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    Lexmark Solutions Application Server service from the Windows Services control panel on each server. 3 Perform a policy update for any device groups that contain e‑Task printers, making sure to clear the Only update those devices which are Out of Policy check box. 4 From the System tab in LMC, set
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    6 From the Services control panel, start the Lexmark Solutions Application Server service. 7 Perform a policy update for all device groups, making sure to clear the Only update those devices which are Out of Policy check box. 8 From the System tab in LMC, set the servers online. For more information
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    and profile. 8 If the Printer Ports dialog is still open, Manually backing up databases You can back up the LDD databases using any normal Firebird backup procedure. For manual user framework -password rivet "DB_IP_address:LDD_folder\firebird\data\source_db" "backup_db" Make the following replacements
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    settings. 7 Configure home screens for the device group to use the deployed solution. 8 Update the device policies for the printers in the device group. 9 Set servers online associated with a specific solution. Understanding solution settings Setting type Global Local list. 3 Click Install/Upgrade.
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    to the LDD 4.x System List. For more information, see the Lexmark Document Distributor SDK Guide. Configuring global solution settings 1 Click the Solutions tab. 2 Select a solution name from the Solutions list. 3 Select Configuration from the Tasks list. 4 Adjust the settings for the solution as
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    the Tasks list. 4 Select an eSF application from the list in the main section. 5 Select the Verify eSF application deployment and deploy these eSF settings check box. 6 Configure the settings of the eSF application for the current device group, and then click Save Settings. Note: A Policy Update is
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    has been deployed. 3 Remove the solution from the system: a Click the Solutions tab. b Select All Solutions from the Solutions list. c Select the solution from the Summary list. d Click Remove. If a solution has associated forms, then you are asked whether to remove the associated forms along with
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    printer belongs will be deployed to that printer. Solution 1 *.solution file -Scripts -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF group 1 Click the Device Groups tab. 2 Under the Device Groups list, click the Add button. 3 Type a unique name for the device
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    setting for the PolicyUpdate service determines how long the system waits for a printer to respond after it is initially connected during a policy update. Note: If a large eSF application or several eSF applications are included with a hybrid solution, then you may need to increase the default
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    in the remaining fields for any optional filters. 6 Click Add in the main section to save the discovery profile. Importing a list of printers to a device group A list of printers can be imported from an XML, TXT, or CSV file exported from MarkVision or other systems. 1 Click the Device Groups tab
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    and devices 98 All Discovering printers Before a solution can be deployed to a printer, the printer must be discovered as part of a device group. Printers may be manually discovered or automatically discovered on a schedule. This section covers
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    list does not appear if a specific device group is selected in the Device Groups list. 5 If necessary, edit the discovery parameters. 6 Click Discover. Viewing all printers on the printers in the group that allow users to execute jobs using the solution. Note: It is recommended to set servers offline
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    the Device Groups tab. 2 Select a device group from the Device Groups list. 3 Select Home Screen from the Tasks list. 4 Click the tab for the class of printers that you want to configure. 5 Select the Use this home screen as part of the device group's policy check box. 6 Configure a button on the
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    - Held Jobs - Held Faxes - Usb Drive - Bookmarks - Jobs by user - Lock Device - Copy - Fax - Email - Forms - Printer Panel Show a list of Profiles N/A profiles Profiles Profiles Execute a Single Profile specific profile Single Profile Single Profile Single Profile Override a standard
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    - Search Held Jobs - Held Jobs - Usb Drive - Bookmarks - Jobs by user - Lock Device - Copy - Fax - Ftp - Email - Held Jobs Show a list of profiles Profiles Profiles N/A Execute a specific profile Single Profile Single Profile Single Profile Override a standard N/A N/A N/A function with
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    default button icon, then click Default. Images selected will be resized to the following dimensions for each device class. For best results, resize or crop source images printers without a touch screen (SFP e‑Task, and, SFP e‑Task 2): a Select Custom from the Layout menu. b Click Add below the list
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    Devices Count to view the error logs for this task. To view the full set of logs for this task, clear the Message filter. Scheduling policy updates 1 Click the Device Groups tab. 2 Select a device group from the Device Groups list, or select All Device Groups to update policies for printers in
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    on each printer, then do the following: Note: eSF settings configured using the eSF configuration task are not deployed when validation of eSF application deployment is disabled. 1 Click the Device Groups tab. 2 Select an appropriate device group from the list. 3 Select the eSF Configuration task
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    printer, then any changes made will be overwritten during the next policy update. • LMC cannot access eSF application icons directly. Use placeholders to provide locations for eSF application icons in the default order, and then use App Reservation to designate a location for the icon of a specific
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    the device names in the Devices list. 4 Select Policy Update from the Tasks list. 5 Click Update Policy. Note: After policies are updated, the Policy Update status appears and shows the number of devices that failed to update, if applicable. Click Failed Devices Count to view the logs, and then
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    a device from the system does not remove profiles that have been deployed to the device, reverse any home screen modifications, or remove eSF applications installed with any solution. • If a removed device is still included in a discovery profile, then it will be rediscovered during the next
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    Lexmark Document Server Printer Port-This is a port monitor that allows users to submit documents to LDD by printing from any Windows Device Settings Solution Settings Local Global -eSF -3rd • Only solutions developed specifically for use with software updates are not used with software clients.
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    Service provides prompting capability to Lexmark Document Server Printer Port clients. From the port monitor, the following prompts are supported the end user is asked whether to continue or not. When the user reaches the last prompt, a summary dialog of the answers appears. The user can then choose
  • Lexmark C792 | Lexmark Document Distributor - Page 111
    set online to successfully install client software. 7 Run Windows Update to make sure the latest updates for the .NET framework are installed. 8 When using Lexmark Software Client Groups tab. 2 Click Add from the Software Client Groups list. 3 Type a unique name for the new software client group, and
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    the group access to the solution on the server, which allows users of these software clients to execute jobs using the solution. 1 list. 3 Select Solutions from the Tasks list. 4 In the main section, click Add. 5 Select the solution from the list, and then click Next. 6 Configure the local settings
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    client software on a Microsoft Cluster Server 1 Set any online Print Spooler resource offline to avoid initiating a failover during installation. 2 Install only the Lexmark Document Server Printer Port on each physical node in the cluster. 3 Run Windows Update on each node to make sure the latest
  • Lexmark C792 | Lexmark Document Distributor - Page 114
    have a name with 14 characters or fewer. For information about setting the name of a profile, see the Lexmark Document Distributor SDK Guide. • If the server is currently running a large number of jobs, then profiles on the server may not appear on the list. Wait until the server is not as busy, and
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    . 9 Click Finish, and then click Close to close the Printer Ports window. The new port appears and is selected in the port list in the printer properties window. 10 Repeat steps 4 through 9 to create additional Lexmark Document Server Printer Ports, assigning each port to the same profile. 11 Make
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    Document Distributor solutions 116 Testing and using Lexmark Document Distributor solutions Using a solution from a printer After a solution is deployed to a printer, a profile is available on the printer that allows users to access the solution. If the profile that you want appears on the
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    a bar code, scan at 300 dpi for best results. Depending on the documents being scanned, using a higher setting for Darkness may also provide better results. Using LDD print queues 1 With a document open in Windows, click File > Print. 2 Select the printer associated with the Lexmark Document Server
  • Lexmark C792 | Lexmark Document Distributor - Page 118
    . 1 Launch the Select'N'Send GUI: Do one of the following: • From a Windows Explorer window, right‑click the file you want to submit to Lexmark Document Distributor, and then click Send To > Lexmark Document Distributor Enterprise. • From the command line, type sendservent filename, where filename
  • Lexmark C792 | Lexmark Document Distributor - Page 119
    Distributor onto the file sendservent.exe or to a shortcut pointing to that file. 2 From the Lexmark Select'N'Send window, select a Lexmark Document Server. If the client software is newly installed, then the list is empty. Do the following to add a new server: a Click Setup. b From the Server
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    Profiles list, and then click OK. Using Select'N'Send from the command line The command line version of Select'N'Send is useful for automated processes and accessing LDD profiles from other software, such as Windows Small Business Server, or for creating batch files that help users submit specific
  • Lexmark C792 | Lexmark Document Distributor - Page 121
    using Lexmark Document with a device group or software client group can access only global solution settings. 6 Select a solution, and then select a script. 7 If the report with server‑specific information, then click Run on All Servers. 8 If the script uses information supplied in the Additional
  • Lexmark C792 | Lexmark Document Distributor - Page 122
    5 Save and close the file. 6 From the Windows Services control panel on the server computer, restart the Lexmark Solutions Application Server service. 7 From the System tab, set the server online. For more information, see "Viewing and changing server status" on page
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    In the address field of your Web browser, type http://printer‑IP/se, where printer‑IP is the printer IP address or host name. 2 Click Embedded Solutions > Log File. By default, debugging messages are not recorded. When troubleshooting a problem, you can enable debugging entries in the log to capture
  • Lexmark C792 | Lexmark Document Distributor - Page 124
    Troubleshooting 124 Troubleshooting Solving problems with LMC The browser displays a 5yy error when accessing LMC When services are starting on the LDD system or the system is under a heavy processing load, your browser may display a 5yy error, such as "500 Internal Server Error" or "503 Service
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    file for an eSF application included with a solution may have contained tag names that included colons. Multiple errors may have occurred while uploading the solution. 1 Contact Lexmark Professional Services for assistance in manually removing the solution that caused the problem. 2 Contact the
  • Lexmark C792 | Lexmark Document Distributor - Page 126
    the time waiting for non‑responsive printers during policy updates, reduce the timeout per device using the PolicyUpdate service on the Services tab. Note: If you are deploying solutions that include large eSF applications or several eSF applications, then a lower setting may not allow enough time
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    Troubleshooting 127 Solving server and printer problems One or more servers cannot be set online Try one or more of or more servers cannot be set offline From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running. Error in importing a license Try one
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    Troubleshooting 128 LDSS Server is unavailable message appears on the printer control panel 1 Make sure the system has been running long enough for all services to start. It may take several minutes to start all services list. d Look in the Status column for offline servers, and set servers online
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    Troubleshooting 129 b Click Settings > Security > Security Setup > Access Controls > Management. c Select No Security from the Firmware Updates drop‑down menu, and then click Submit. 2 In LMC, perform a policy update. For more information, see "Updating policies for device groups" on page 104. or
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    group" on page 100. • If the missing icon represents a profile, and the profile does not appear in the held jobs menu on the printer, then make sure device groups are set up correctly and all policies are updated: 1 Make sure the solution has been properly deployed to a device group containing the
  • Lexmark C792 | Lexmark Document Distributor - Page 131
    Troubleshooting 131 • If you are using custom icons, then use smaller files. • Make sure your printer has the latest firmware updates. For more information, contact Lexmark Professional Services. Policy updates failed for a printer If access controls on an e‑Task 2+ or e‑Task 3 printer that is not
  • Lexmark C792 | Lexmark Document Distributor - Page 132
    Management. c Select No Security from the Firmware Updates drop‑down menu. d Click Submit. 4 In LMC, perform a policy update. For more information, see "Updating policies for device groups" on page 104. or Install the Advanced Prompting Bundle manually: a Type the printer IP address or host name in
  • Lexmark C792 | Lexmark Document Distributor - Page 133
    Troubleshooting 133 Solving problems with client software Cannot create new Lexmark Document Server ports 1 Make sure at least one server is online using the System Status task on the System tab in LMC. 2 Make sure you have a license installed for software clients: a Click the System tab. b Select
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    Troubleshooting 134 3 Follow the instructions on the computer screen, clicking Continue for any User Account Control prompts. For more information, see "Adding LDD printers on a client workstation or print server" on page 113. Configure or add a Lexmark Document Server port in an existing print
  • Lexmark C792 | Lexmark Document Distributor - Page 135
    Troubleshooting 135 3 Select the Spool print documents so program finishes printing faster and Start printing after last page is spooled check boxes. 4 Click OK. • If you are using Microsoft Word and a solution always receives a page count of 1, see the Microsoft Knowledge Base article KB919736
  • Lexmark C792 | Lexmark Document Distributor - Page 136
    include technical inaccuracies or typographical errors. Changes are periodically made services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark C792 | Lexmark Document Distributor - Page 137
    of source code must retain the above copyright notice, this list of list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3 The end-user LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;
  • Lexmark C792 | Lexmark Document Distributor - Page 138
    in Source or Object form, that is based on (or derived from) the Work and on electronic mailing lists, source code control systems, and sell, import, and otherwise transfer the Work, where such license part of the Derivative Works; and d (d) If the Work includes a "NOTICE" text file as part
  • Lexmark C792 | Lexmark Document Distributor - Page 139
    , and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the specific language governing permissions and limitations under the License.
  • Lexmark C792 | Lexmark Document Distributor - Page 140
    Bundle updating 63 Advanced Prompting Bundle troubleshooting 131 assigning privileges to groups 47 assigning servers to only run LMC or process jobs 65 assigning solutions to software client groups 112 authentication changing the administrator password 46 changing the administrator user name
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    eSF application deployment 105 discovering missing printers 98 discovering printers 98 editing local settings for a deployed or assigned solution 92 enabling secure communication between servers and printers 105 importing a list of printers 97 scheduling a discovery task 99 scheduling policy updates
  • Lexmark C792 | Lexmark Document Distributor - Page 142
    specific devices 106 troubleshooting 130 Home tab 53 system status 54 host ID finding 68 I importing a list of software clients to software client group 112 importing list of printers 33 installing LDD supported ECM platforms 17 installing new servers during recovery 88 installing servers 38
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    policy updates 104 updating for device groups 104 updating on specific devices 107 viewing printers with outdated policies 99 policies, device updating 107 policy updates configuring chunk size 66 configuring timeout 96 scheduling 104 troubleshooting 126, 131 policy updates failed for a printer 131
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    run LMC or process jobs 65 connecting existing servers during recovery 88 installing 38 installing during recovery 88 removing non‑communicating servers 57 repairing common problems 77 setting online or offline 57 troubleshooting 127 tuning the load balancer for unequal servers 65 upgrading licenses
  • Lexmark C792 | Lexmark Document Distributor - Page 145
    for policy updates 96 troubleshooting 500 Internal Server Error 124 503 Service Unavailable 124 access controls 131 browser displays 5yy error when accessing LMC 124 cannot create new Lexmark Document Server ports 133 cannot create or configure Lexmark Document Server port in Windows Vista or
  • Lexmark C792 | Lexmark Document Distributor - Page 146
    to LDD 4.6 40 uploading solutions to the LDD system 91 user can still access tasks even after removing privileges 125 user cannot access some tasks in LMC 125 user name changing the administrator user name 46 using a solution from a printer 116 using built‑in reports 81 using included subreports 85
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Document Distributor 4.6.02
Administrator's Guide
October 2011
www.lexmark.com