Lexmark CX310 User's Guide

Lexmark CX310 Manual

Lexmark CX310 manual content summary:

  • Lexmark CX310 | User's Guide - Page 1
    CX310 Series User's Guide July 2012 Machine type(s): 7527 Model(s): 211, 231 www.lexmark.com
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    panel...13 Understanding the colors of the indicator and Sleep button lights 13 Additional printer setup 15 Installing internal options...15 Installing hardware options...22 Attaching cables...23 Setting up the printer software...24 Networking...26 Verifying printer setup...30 Loading paper and
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    to an FTP address...72 Scanning to a computer...74 Understanding the printer menus 76 Menus list...76 Supplies menu...77 Paper menu...78 Reports menu...87 Network/Ports...88 Security menu...96 Settings menu...98 Saving money and the environment 125 Saving paper and toner...125 Saving energy...126
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    supplies...138 Moving the printer...156 Managing the printer 158 Finding advanced networking and administrator information 158 Checking 170 [x]‑page jam, open tray [x] [24y.xx]...171 [x]‑page jam, clear manual feeder [251.xx 172 [x]‑page jam, clear multipurpose feeder [250.xx 173 [x]‑page jam, open
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    Contents 5 Troubleshooting 176 Understanding the printer messages...176 Solving printer problems...189 Solving print problems...196 Solving copy problems...222 Solving scanner problems...225 Embedded Web Server does not open 230 Contacting customer support...231 Notices...232 Product information
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    : This product uses a laser. Use of controls or instructions and local regulations. CAUTION-POTENTIAL INJURY: The printer weight problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service
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    base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability
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    problems Instructions for: • Connecting the printer to an Ethernet network • Troubleshooting printer connection problems Help using the printer software Find it here Setup documentation-The setup documentation came with the printer and is also available at http://support.lexmark.com. User's Guide
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    about the printer 9 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark Support Web site- http://support.lexmark.com Note
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    printer 10 5 3 4 2 1 1 Right side 152 mm (6 in.) 2 Front 508 mm (20 in.) 3 Left side 76 mm (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 254 mm (10 in.) Printer a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans,
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    cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Scan documents and send them to your
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    Learning about the printer 12 Using the ADF and scanner glass Automatic document feeder ( up to 50 sheets of plain paper into the ADF tray. • Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 368 mm (8.5 x 14.5 inches) long. • Scan media weights from 52 to 120 g/m2 (14-32 lb). • Do not
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    control panel 1 23 45 10 98 76 Use the To 1 Display • View printing, copying, e‑mailing, and scanning options. • View printer status and error messages. 2 Select button • Select menu options. • Save settings. 3 Arrow buttons Scroll through menus or settings on the display. 4 Keypad
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    Learning about the printer 14 Sleep button light color and its corresponding printer status Sleep button light Off Solid amber Blinking amber Printer status The printer is off, idle or in Ready state. The printer is in Sleep mode. The printer is entering or waking from Hibernate mode. Blinking
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    printer setup 15 Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer something metal on the printer before touching any
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    Additional printer setup 16 Accessing the controller board CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before
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    Additional printer setup 17 5 Reattach the cover. 1 2 1 Memory card connector 2 Option card connector
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    Additional printer setup 18 6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the
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    Additional printer setup 19 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 2 1 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access cover.
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    Additional printer setup 20 Installing an optional card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before
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    Additional printer setup 21 4 Push the card firmly into place as shown in the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
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    printer setup 22 Installing hardware options Order of installation CAUTION-POTENTIAL INJURY: The printer weight Printer Installing a 650‑sheet duo tray The printer supports an optional 650‑sheet duo tray (Tray 2) with an integrated multipurpose feeder. CAUTION-POTENTIAL INJURY: The printer weight
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    be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page 25. Attaching cables Connect the printer to the computer using a USB cable or to the network using an Ethernet
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    Additional printer setup 24 Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB wireless port Attach an optional wireless network adapter. 4 Security lock port Lock the system controller board. 5 Printer power
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    http://support.lexmark.com. 2 Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system 3 Download the printer driver, and then install the printer software. Updating available options in the printer driver When any hardware options are installed, you may need to manually
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    cable when possible to avoid potential problems caused by a damaged cable. Installing the printer on an Ethernet network For Windows users 1 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and
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    Additional printer setup 27 For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings
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    access point, or consult your system support person. Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless
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    Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Press , and then follow the instructions on the printer display. Connecting the printer to a wireless network using
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    install it again. • Network setup page-If your printer has networking support, then use this page to verify that the network connection is working. This from the menus replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again
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    Additional printer setup 31 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to
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    the multipurpose feeder and manual feeder. • The largest supported Universal size is 215.9 x 359.9 mm (8.5 x 14.17 inches) and is loaded only in the multipurpose feeder and manual feeder. 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Universal Setup > 2 Press the up or
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    33 Loading the 250‑sheet tray The printer has a 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray and the 650-sheet duo tray support the same paper sizes and types and letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it.
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    position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level
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    side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size one sheet at a time. 1 Load a sheet of paper into the manual feeder: • Printable side facedown for one-sided printing • Printable side faceup for
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    the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. 3 Adjust the paper guides to the as the 250‑sheet tray and supports the same paper types and sizes. The only differences are the look of the guide tabs and the location of the
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    Loading paper and specialty media 37 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left.
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    Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the
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    fill indicator 3 Width guide 4 Feeder extender 5 Paper size indicator 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first.
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    flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose colored plain papers, a different custom type name so that the trays they are in will not automatically link. Linking and unlinking trays Note: This feature applies only in network printers
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    Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of Note: Plain Paper is the factory default paper type for all user‑defined custom names.
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    then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: >
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    Paper and specialty media guide 43 Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. • Before loading letterhead,
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    . • Feed transparencies from the 250-sheet tray, manual feeder, or multipurpose feeder. • Use transparencies designed specifically for laser printers. • Avoid getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, and straighten
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    large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. • Do not use labels with slick backing material. • Use full label sheets. Partial sheets may
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    paper texture and weight from the tray settings or heavier paper. Note: Duplex printing is supported from 60-105‑g/m2 (16-28‑lb problems. Curl can occur after the paper passes through the printer problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner
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    guide 47 Moisture content The amount of moisture in paper affects both print quality and the ability of the printer resulting in fewer paper feeding problems and better print quality. Paper the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and
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    latex inks might not. When in doubt, contact your paper supplier. Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented
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    sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The integrated multipurpose feeder supports different paper sizes, types, and weights. Paper size and dimension Standard Manual 650‑sheet duo tray
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    Paper and specialty media guide 50 Paper size and dimension Standard Manual 650‑sheet duo tray ADF Scanner (5.83 x 8.5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.). 3 Universal is supported in the multipurpose feeder and manual feeder only if the paper size is from 76.2 x 127 mm (3 x 5 in.) to 215
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    Paper and specialty media guide 51 Paper size and dimension Standard Manual 650‑sheet duo tray ADF Scanner Duplex 250‑sheet tray is from 279.4 mm (11 in.) to 355.6 mm (14 in.). Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑
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    Paper and specialty media guide 52 Paper type 250‑sheet Manual 650‑sheet duo tray ADF tray feeder 550‑sheet Multipurpose tray feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light • Heavy • Rough/Cotto n • Custom Type [x] Card stock Transparencies
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    document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK
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    a faster print speed and a higher toner yield. Max Yield is the factory default setting. • Max Speed-This lets you print in either black or color depending on the setting in the printer driver. The printer prints in color unless Black Only is selected in the printer driver. • Max Yield-This lets you
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    from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve
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    user name > select the print job > specify the number of copies > Print Modifying confidential print settings Note: This feature is available only in network printers or printers Confidential Print Setup. 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a
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    . 4 Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax > select a printer > Open Print Queue 2 From the printer window, select the print job you
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    paper, or thin media Note: The ADF scans only one-side of the page. (such as a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure the size size of the copy paper are the same. 3 From the printer control panel, press . Copying using the ADF 1 Load an
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    on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 4 Press the left or right arrow button to
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    the left or right arrow button to scroll to Scan the Next Page, and then press . 6 Press into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > 4 the following: a Navigate to: Copy to > > Manual Feeder > > select the size of the letterhead >
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    on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 5 Press the left or right arrow you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > 4 Navigate to: > Copy
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    then do the following: a Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper the left or right arrow button to scroll to Scan the Next Page, and then press . 6 into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy >
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    are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > > Content Type > select • Color Laser-The original document was printed using a color laser printer. • Inkjet-The original document was printed using an inkjet printer. •
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    the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 7 Press the left or right arrow you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > > Collate > select the collate
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    the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 6 Press the left or right arrow If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > > Paper Saver > select the
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    you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > > Overlay > select an on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 6 Press the left or right arrow
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    and prompts to load a paper in a tray, manual feeder, or multipurpose feeder. Scale This option lets you "Copy to" paper sizes automatically to scale the scan image to fit the size of the paper onto press the left or right arrow button on the printer control panel. To make a continuous decrease or
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    from the following content sources: • Color Laser-The original document was printed using a color laser printer. • Black/White Laser-The original document was printed using a mono laser printer. • Inkjet-The original document was printed using an inkjet printer. • Photo/Film-The original document
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    media Note: The ADF scans only one-side of the page. (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or , and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP
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    printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/ Setup. 3 Type a name for the shortcut, and then enter the e-mail address. Note: If you are entering multiple addresses, then separate each address with a comma (,). 4 Adjust the scan
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    loaded. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press the up or down arrow button to scroll to Shortcuts, and then press . 4 Press Email Shortcuts > > select the name of the recipient > or . Note: Shortcuts can be created
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    magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol destination has been configured by your system support person, the name of the destination printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network
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    . 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press #, and then enter the FTP shortcut number. 4 Press . Scanning to an FTP address using the printer control panel 1 Load an original document faceup, short edge first into the ADF
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    not have to be directly connected to the printer for you to receive images when scanning. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to the printer. Scanning to a computer 1 Open a Web browser, and then
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    are loading a document into the ADF tray, then adjust the paper guides. c From the printer control panel, press #, and then type the shortcut number using , the scanner scans and sends the document to the directory or program you specified. If you selected Profiles on the printer control panel, then
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    the printer menus Menus list Supplies Menu Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Maintenance Kit Paper Menu Default Source Paper Size/Type Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Scan Sizes Universal Setup
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    Understanding the printer menus Supplies menu Use Cyan, Magenta, Yellow, or Black Toner Cartridge Nearly Low Low Very Low Replace Missing Defective Missing or Unresponsive Unsupported Invalid Region OK Non‑genuine Lexmark Cartridge Black or Color Imaging Kit Nearly Low Low Very Low Replace Missing
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    printer menus 78 Paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Bond Letterhead Preprinted Colored Paper Light Paper user‑defined name appears instead of Custom Type [x]. • Use this menu to configure automatic tray linking. • Transparency is supported
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    Understanding the printer menus 79 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter set. MP Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in
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    Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being
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    Understanding the printer menus 81 Substitute Size menu Use Substitute Size Off Statement/ : • Normal is the factory default setting. • The options appear only if card stock is supported. Specify the relative texture of the transparencies loaded. Note: Normal is the factory default setting. Specify
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    Understanding the printer menus 82 Use Bond Texture Smooth Normal Rough Envelope Texture Smooth Normal Rough Letterhead Texture Smooth Normal Rough Preprinted Texture Smooth Normal Rough Colored Texture Normal is the factory default setting. • The options appear only if custom type is supported.
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    Understanding the printer menus 83 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light Normal Heavy Glossy Weight Light Normal Heavy Heavy Glossy Weight Light Normal Heavy Labels Weight Light Normal
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    Understanding the printer menus 84 Use Letterhead Weight Light Normal Heavy Preprinted Weight Light Normal Heavy Colored Weight Light Normal Heavy Light Weight Light Heavy Weight Heavy Rough/Cotton Weight Light Normal Heavy Custom [x] Weight Light Normal Heavy To Specify the relative weight of
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    as the paper type. Colored Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Colored as the paper type. [x] Loading is available only when the custom type is supported. Notes: • Duplex sets the printer default to two‑sided printing for every print job unless
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    • The Recycled paper type must be supported in the selected tray or feeder in order to print from that source. To Specify a custom scan size name, scan sizes, and options. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printer menus. • 8.5 inches is the U.S. factory default
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    menu Use Menu Settings Page Device Statistics Network Setup Page Network [x] Setup Page Shortcut List E‑mail Shortcuts FTP Shortcuts Profiles List To Set the width for portrait orientation. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is
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    name. The report contains text and UPC bar codes that can be scanned into an asset database. Network/Ports Active NIC menu Use Active NIC Auto [list of available network cards] To Allow the printer to connect to a network. Notes: • Auto is the factory default setting. • This menu item appears
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    menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address
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    Understanding the printer menus 90 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected
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    the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup >IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Use To Enable
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    menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Use Wi‑Fi Protected Setup Start Push Button Method Start PIN Method
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    a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting. Standard USB menu Use PCL SmartSwitch On Off PS SmartSwitch On Off To Set the printer to automatically switch to PCL emulation when
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    Save is set to On or Off. • To increase the maximum size range for USB Buffer, disable or reduce the size of the parallel, serial, and network buffers. • The printer automatically restarts when the setting is changed from the printer control panel. The menu selection is then updated. Set the
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    printer menus SMTP Setup printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. Specify the type of user authentication required for scan
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    a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting. Security Audit Log menu Use Export Log Delete Log Yes No To Let an authorized user export the security audit log. Note: The log can be downloaded from the Embedded Web Server
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    and end times associated with the printer Time Zone setting. Note: On is the factory default setting. Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • This setting is turned off if you manually set the date and time.
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    not show estimates Eco-Mode Off Energy Energy/Paper Paper 98 To Set the language of the text appearing on the printer display. Note: Not all languages are available for all printers, and you may need to install special hardware for those languages to appear. Display the estimates of the supplies on
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    for printing text and line art. • For optimal printing of color‑rich documents, set Quiet Mode to Off. • Selecting Photo from the printer driver may disable Quiet Mode and provide better print quality and full‑speed printing. Run the setup wizard. Notes: • Yes is the factory default setting. • After
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    setting. The background of the image will be removed. Specify how a scan job should be reloaded if a paper jam occurs in the ADF. Note: setting for Cartridge Alarm. This means no alarm will sound. • Continuous repeats three beeps every 10 seconds. Set the amount of time the printer waits after
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    of automatic reboots that is the same as the menu setting within a certain amount of time, then the printer shows the applicable error instead of restarting. Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period
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    default setting. Restore printer settings to its factory defaults. Notes: • Do Not Restore is the factory default setting. This keeps the user‑defined settings. • Restore Now returns all scanner settings to the factory default settings except Network/Ports menu settings. All downloads stored in the
  • Lexmark CX310 | User's Guide - Page 103
    Understanding the printer menus 103 Use Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color On Off Allow color copies On Off Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Paper Saver Off 2‑up Portrait 4‑up
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    the printer menus 104 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size default setting. • Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the ADF. Specify the paper source for copy jobs. Note:
  • Lexmark CX310 | User's Guide - Page 105
    Understanding the printer menus 105 Use Overlay Confidential Copy Draft Urgent Custom Off Allow priority copies On Off Allow Save as Shortcut On Off Background Removal ‑4 to 4 Auto Center Off On Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-
  • Lexmark CX310 | User's Guide - Page 106
    the printer menus 106 Use Scan edge to edge Off On Sharpness 1-5 Temperature ‑4 to 4 To Allow edge-to-edge scanning of the original document. Note: Off is the factory default setting. Adjust the amount of sharpness of a copy. Note: 3 is the factory default setting. Enable the user to
  • Lexmark CX310 | User's Guide - Page 107
    printer menus 107 Use Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Note: Color Laser is the factory default setting. Specify whether to print copies in color. Note: On is the factory default setting. Specify the resolution of the scan in dots
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    Print log Do not print log Print only for error Log Paper Source Tray [x] Manual Feeder E‑mail Bit Depth 1 bit 8 bit size is very large. • This menu item applies to all scan functions. Set the quality of a text image in relation to Color is set to Off. Note: "8 bit" is the factory default setting.
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    Understanding the printer menus 109 Use Allow Save as Shortcut On Off Background Removal ‑4 to 4 Color Dropout Color Dropout None Red default setting. Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Enable the user to specify "warm" or "cool" outputs. Note
  • Lexmark CX310 | User's Guide - Page 110
    is the factory default setting. Specify how the original document is produced. Note: Color Laser is the factory default setting. Specify whether to print copies in color. Note: On is the factory default setting. Specify the quality of the scan in dots per inch (dpi). Note: "150 dpi" is the factory
  • Lexmark CX310 | User's Guide - Page 111
    the printer menus 111 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size default setting. • Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the ADF. Specify how the text and graphics are oriented on
  • Lexmark CX310 | User's Guide - Page 112
    the printer menus 112 Use Use Multi‑Page TIFF On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Manual Feeder FTP bit Depth 8 bit 1 bit Custom Job Scanning On Off Allow Save as Shortcut On Off Background Removal ‑4 to 4 Color Dropout Color Dropout
  • Lexmark CX310 | User's Guide - Page 113
    menus 113 Use Mirror Image Off On Negative Image Off On Shadow Detail ‑4 to 4 Scan edge to edge Off On Sharpness 1-5 Print Settings Setup menu Use Printer Language PCL Emulation PS Emulation Print Area Normal Fit To Page Whole Page To Create a mirror image of the original document. Note: Off
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    Do Not Print Print To Set color toner use in printing. Note: Max Yield is the factory default setting. Set the printer to print text and graphics using only the black toner cartridge. Note: Off is the factory default setting. Specify how the printer handles temporary downloads, such as fonts and
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    Understanding the printer menus 115 Use Collate (1,1,1,) (2,2,2) (1,2,3) (1,2,3) Separator Sheets Off Between Copies Between Jobs Between Pages Separator Source Tray [x] Manual Feeder Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Paper Saver Ordering Horizontal Reverse Horizontal Reverse
  • Lexmark CX310 | User's Guide - Page 116
    the Embedded Web Server, type the network printer IP address in the Web browser address field. • You can set this option from the software program. For Windows users: Click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users: Choose File > Print, and then
  • Lexmark CX310 | User's Guide - Page 117
    the amount of toner being used for each color. Note: 0 is the factory default setting. Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. Notes: • Selecting any setting prints the sample. • Color samples consist of a series of colored boxes along with
  • Lexmark CX310 | User's Guide - Page 118
    Understanding the printer menus 118 Use Manual Color RGB Image RGB Text RGB Graphics Manual Color (continued) CMYK Image CMYK Text CMYK Graphics Spot Color Replacement Color Adjust To Customize the RGB color conversions. Select from the following options: Vivid sRGB Display Display-True Black
  • Lexmark CX310 | User's Guide - Page 119
    or deactivate Hex Trace, turn off or reset the printer. Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on Print a page containing the PostScript error. Note: Off is the factory default setting. Allow users to disable the SysStart file. Note: Off
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    menu Use Font Source Resident Download All Font Name Courier 10 Symbol Set 10U PC‑8 12U PC‑850 PCL Emulation Settings Point Size 1.00-1008.00 PCL Emulation Settings Pitch 0.08-100.00 To Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is
  • Lexmark CX310 | User's Guide - Page 121
    None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Envelope Off None 0-199 To Specify the orientation of text . Select the paper size and orientation before setting Lines per Page. Set the printer to print on A4‑size paper. Notes: • 198 mm is the factory
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    Understanding the printer menus 122 Use Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper
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    Understanding the printer menus 123 Use Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Use Auto
  • Lexmark CX310 | User's Guide - Page 124
    copying, e‑mailing, and scanning. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description Print All Guides Prints all the guides Copy Guide Provides information about making
  • Lexmark CX310 | User's Guide - Page 125
    Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer of paper and toner you use when printing. You can: Use both sides of the paper If your printer model supports duplex printing,
  • Lexmark CX310 | User's Guide - Page 126
    Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a job is ready to print. You may
  • Lexmark CX310 | User's Guide - Page 127
    first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Use factory default settings. Note: This setting supports the performance specifications of the printer. Adjusting Sleep mode To save energy, decrease the number
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    Web Server is disabled. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as
  • Lexmark CX310 | User's Guide - Page 129
    network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network days. 6 Click Add. Recycling Lexmark provides collection programs and environmentally
  • Lexmark CX310 | User's Guide - Page 130
    are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or
  • Lexmark CX310 | User's Guide - Page 131
    lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Volatile memory Non-volatile memory Description Your
  • Lexmark CX310 | User's Guide - Page 132
    sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator's Guide for additional information: 1 Go to http://support.lexmark.com, and then navigate to
  • Lexmark CX310 | User's Guide - Page 133
    cord from the electrical outlet and disconnect all cables from the printer before proceeding. 2 Remove paper from the standard bin, multipurpose feeder, and manual feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Dampen a clean, lint-free cloth
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    Maintaining the printer 134 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then
  • Lexmark CX310 | User's Guide - Page 135
    Embedded Web Server Note: Make sure the computer and printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets
  • Lexmark CX310 | User's Guide - Page 136
    -party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended
  • Lexmark CX310 | User's Guide - Page 137
    the printer 137 Regular cartridges Item Standard Yield regular toner cartridges Black Cyan Worldwide 800S1 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions. Ordering imaging kits Item Black imaging kit Color imaging
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    138 Replacing supplies Replacing the waste toner bottle 1 2 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 4 3 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from
  • Lexmark CX310 | User's Guide - Page 139
    Maintaining the printer 139 3 Open the top door. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
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    6 Seal the used waste toner bottle in the enclosed packaging. For more information, see "Recycling Lexmark products" on page 130. 7 Insert the replacement waste toner bottle. 8 Insert the right side cover. 9 Slide and hold the release latch on the right side of the printer, and then slowly close
  • Lexmark CX310 | User's Guide - Page 141
    Maintaining the printer 141 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
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    Maintaining the printer 142 3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
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    the printer 143 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. 8 Unpack the replacement black and color imaging kit. Notes: • The color imaging
  • Lexmark CX310 | User's Guide - Page 144
    Maintaining the printer 144 For more information, see "Recycling Lexmark products" on page 130. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
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    Maintaining the printer 145 12 Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. 13 Remove the red packing strip from the imaging kit. Warning-Potential Damage: Do not touch the shiny photoconductor
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    Maintaining the printer 146 14 Align and then insert the imaging kit. 15 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 16 Insert the waste toner bottle.
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    Maintaining the printer 147 17 Insert the right side cover. 18 Insert the toner cartridges. 19 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2
  • Lexmark CX310 | User's Guide - Page 148
    Maintaining the printer 148 20 Close the front door. Replacing toner cartridges Warning-Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. 1 Open the top door.
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    Maintaining the printer 149 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. 3 Unpack the new toner cartridge, and then remove its packaging. 4 Align the new toner cartridge, and then press the cartridge down until it fits into place.
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    hold the release latch on the right side of the printer, and then slowly close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see "Recycling Lexmark products" on page 130. Replacing a developer unit Replace the developer
  • Lexmark CX310 | User's Guide - Page 151
    Maintaining the printer 151 2 Open the top door. 3 Lift the toner cartridge handle, and then gently pull it from the imaging kit. 4 Remove the right side cover.
  • Lexmark CX310 | User's Guide - Page 152
    Maintaining the printer 152 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then
  • Lexmark CX310 | User's Guide - Page 153
    Maintaining the printer 153 8 Remove the used developer unit. 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. 10 Remove the red shipping cover from the developer unit.
  • Lexmark CX310 | User's Guide - Page 154
    Maintaining the printer 154 11 Insert the developer unit. 12 Align and then insert the imaging kit. 13 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
  • Lexmark CX310 | User's Guide - Page 155
    Maintaining the printer 155 14 Replace the waste toner bottle. 15 Insert the right side cover. 16 Insert the toner cartridges.
  • Lexmark CX310 | User's Guide - Page 156
    unit in the bag that the replacement developer unit came in. For more information, see "Recycling Lexmark products" on page 130. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift
  • Lexmark CX310 | User's Guide - Page 157
    precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe
  • Lexmark CX310 | User's Guide - Page 158
    For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the
  • Lexmark CX310 | User's Guide - Page 159
    select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle. • All email about the status of the supply. The printer does not stop when the supply condition is reached. Continuable Stop1 The printer stops processing jobs when the supply condition is reached. The user
  • Lexmark CX310 | User's Guide - Page 160
    factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Factory Defaults > > Restore Now
  • Lexmark CX310 | User's Guide - Page 161
    sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. • Do not load too much paper. Make sure
  • Lexmark CX310 | User's Guide - Page 162
    paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Understanding jam messages and locations
  • Lexmark CX310 | User's Guide - Page 163
    , clear multipurpose feeder [250.xx] Push the paper release lever to lift the paper rollers, and then remove the jammed paper. 8 Manual feeder [x]‑page jam, clear manual feeder [251.xx] Remove the jammed paper. [x]‑page jam, clear standard bin [203.xx] 1 Open the top door. 2 Firmly grasp the
  • Lexmark CX310 | User's Guide - Page 164
    Clearing jams 164 3 Open the front door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. a If there is a jammed paper under
  • Lexmark CX310 | User's Guide - Page 165
    Clearing jams 165 b Pull the green lever to open the fuser cover. c If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
  • Lexmark CX310 | User's Guide - Page 166
    then press to confirm. [x]-page jam, open front door to clear fuser [202.xx] 1 Open the front door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Lexmark CX310 | User's Guide - Page 167
    Clearing jams 167 2 Open the top door.
  • Lexmark CX310 | User's Guide - Page 168
    Clearing jams 168 3 Pull the green lever to open the fuser cover. 4 Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
  • Lexmark CX310 | User's Guide - Page 169
    and then slowly close the top door. 1 2 6 Close the front door. 7 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door [20y.xx] 1 Open
  • Lexmark CX310 | User's Guide - Page 170
    then press to confirm. [x]‑page jam, open front door to clear duplex [23y.xx] 1 Open the front door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Firmly grasp the jammed paper on
  • Lexmark CX310 | User's Guide - Page 171
    the jam, press OK, and then press to confirm. [x]‑page jam, open tray [x] [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note
  • Lexmark CX310 | User's Guide - Page 172
    clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, clear manual feeder [251.xx] 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Firmly grasp the jammed paper on each side
  • Lexmark CX310 | User's Guide - Page 173
    Clearing jams 173 [x]‑page jam, clear multipurpose feeder [250.xx] 1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then
  • Lexmark CX310 | User's Guide - Page 174
    Clearing jams 174 4 Slide the paper guide until it rests lightly against the edge of the paper stack. 1 2 5 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > . [x]‑page jam, open
  • Lexmark CX310 | User's Guide - Page 175
    are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 6 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen
  • Lexmark CX310 | User's Guide - Page 176
    176 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer
  • Lexmark CX310 | User's Guide - Page 177
    printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, select Continue on
  • Lexmark CX310 | User's Guide - Page 178
    . For non‑touch‑screen printer models, press to confirm. • Cancel the current print job. Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted
  • Lexmark CX310 | User's Guide - Page 179
    the rest of the print job. For non‑touch‑screen printer models, press • Cancel the current print job. to confirm. Insufficient memory to support Resource Save feature [35] Install additional printer memory or select Continue on the printer control panel to disable Resource Save, clear the message
  • Lexmark CX310 | User's Guide - Page 180
    Troubleshooting 180 Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑
  • Lexmark CX310 | User's Guide - Page 181
    to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit nearly low [80.xy] For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and
  • Lexmark CX310 | User's Guide - Page 182
    memory card. Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted. Non-Lexmark [color] [supply type], see User's Guide [33.xy] Note: The supply type can be toner cartridge or the imaging kit. The printer has detected a non‑Lexmark supply or part installed
  • Lexmark CX310 | User's Guide - Page 183
    third-party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For the list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Reinstall missing or unresponsive [color] cartridge [31.xy] Try one or more of
  • Lexmark CX310 | User's Guide - Page 184
    , see the instruction sheet that came with the supply. Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the
  • Lexmark CX310 | User's Guide - Page 185
    [color] cartridge [31.xy] Replace the defective toner cartridge to clear the message. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement toner cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark
  • Lexmark CX310 | User's Guide - Page 186
    the User's Guide. Replace missing waste toner bottle [82.xy] Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply. Replace unsupported [color] cartridge [32.xy] Remove the toner cartridge, and then install a supported
  • Lexmark CX310 | User's Guide - Page 187
    models, press to confirm. • Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, contact customer support. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non
  • Lexmark CX310 | User's Guide - Page 188
    Troubleshooting 188 Supply needed to complete job Try one or more of the following: • From the printer control panel, touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job. For non‑touch‑screen printer models, press
  • Lexmark CX310 | User's Guide - Page 189
    type can be a black imaging kit, or a black and color imaging kit. You may need to replace the imaging kit very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing
  • Lexmark CX310 | User's Guide - Page 190
    the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Connect the printer cable securely to the printer
  • Lexmark CX310 | User's Guide - Page 191
    to step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Step
  • Lexmark CX310 | User's Guide - Page 192
    be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 25. b Resend the print job. The problem is solved. Contact customer support. Does the internal option
  • Lexmark CX310 | User's Guide - Page 193
    information, see the setup documentation that came with the tray. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer driver to make it
  • Lexmark CX310 | User's Guide - Page 194
    your printer model, press b Resend the pages that did not print. or touch Submit. Yes No The problem is solved. Contact customer support. occur frequently? Step 3 Contact customer a Review the tips on avoiding jams. For more information, see "Avoiding support. jams" on page 161. b Follow
  • Lexmark CX310 | User's Guide - Page 195
    Troubleshooting 195 Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. Yes Contact customer support. • For non‑touch‑screen printer models, select Next > the jam, press OK > . b Follow the instructions on the
  • Lexmark CX310 | User's Guide - Page 196
    new PDF, and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. For Windows users a Open the Print Properties folder. b From the Print and Hold dialog, select the "Keep duplicate
  • Lexmark CX310 | User's Guide - Page 197
    Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Contact customer support. The problem is solved. Do incorrect characters print? Job prints
  • Lexmark CX310 | User's Guide - Page 198
    Troubleshooting 198 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software
  • Lexmark CX310 | User's Guide - Page 199
    print? Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. The problem is solved. Go to step 5. Do
  • Lexmark CX310 | User's Guide - Page 200
    more information, see the setup documentation that came with the printer. b Resend the print job. The problem is solved. Go to step 6. Did the job print? Step 6 Install additional printer memory, and then resend the print job. The problem is solved. Contact customer support. Did the job print
  • Lexmark CX310 | User's Guide - Page 201
    Troubleshooting 201 Repeating defects appear on prints ) ) ) Action Step 1 Measure (3.74 in.) 2 Take note of the distance, and then contact customer support at http://support.le xmark.com or your service representative. The problem is solved. Tray linking does not work Notes: • The trays can
  • Lexmark CX310 | User's Guide - Page 202
    , depending on your printer model, Yes No The problem is solved. Go to step 2. select or Submit. c Resend the print job. Did the file print correctly? Step 2 a Check the original file for manual page breaks. b Resend the print job. The problem is solved. Contact customer support. Did the file
  • Lexmark CX310 | User's Guide - Page 203
    Troubleshooting 203 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2
  • Lexmark CX310 | User's Guide - Page 204
    Troubleshooting 204 Action Yes Step 2 Go to step 3. From the printer Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the customer support. Is the page or image clipped? No Do one or more of the following: • From the printer control panel
  • Lexmark CX310 | User's Guide - Page 205
    Troubleshooting 205 Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner b Resend the print job. The problem is solved. Contact customer support. Did the gray background disappear?
  • Lexmark CX310 | User's Guide - Page 206
    voids appear on prints? Yes Go to step 4. Contact customer support. No The problem is solved. The problem is solved. Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for the paper
  • Lexmark CX310 | User's Guide - Page 207
    problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides width and length guides positioned correctly? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper
  • Lexmark CX310 | User's Guide - Page 208
    Troubleshooting 208 Print irregularities Leading edge ABC) D)E ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem printer
  • Lexmark CX310 | User's Guide - Page 209
    Troubleshooting Action Step 6 Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Print is too dark 209 Yes Contact customer support. No The problem is solved. Action Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b
  • Lexmark CX310 | User's Guide - Page 210
    7 Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Is the print still too dark? Print is too light Action Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Yes Go to step 2. Is the
  • Lexmark CX310 | User's Guide - Page 211
    Troubleshooting 211 Action Yes Step 3 Go to step 4. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Step 4 Go to step 5. a Depending on
  • Lexmark CX310 | User's Guide - Page 212
    Troubleshooting 212 Action Yes Step 1 Go to step 2. a Check if there is packing , and then resend the print job. Contact customer support. Is the printer still printing blank pages? No The problem is solved. The problem is solved. Printer is printing solid black pages Action Step 1 a
  • Lexmark CX310 | User's Guide - Page 213
    resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper type and weight to match the paper loaded in the tray. The problem is solved. The problem is solved. Skewed print AAABBBC
  • Lexmark CX310 | User's Guide - Page 214
    appear on prints? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the paper in the tray? No The problem is solved. Do one or more of the following
  • Lexmark CX310 | User's Guide - Page 215
    Troubleshooting 215 Action Step 3 a Load paper from a fresh package. Note: Paper absorbs then resend the print job. Contact customer support. Do streaked horizontal lines appear on prints? No The problem is solved. The problem is solved. The problem is solved. Streaked vertical lines appear on
  • Lexmark CX310 | User's Guide - Page 216
    Troubleshooting 216 Action Yes Step 2 Go to step 3. From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? Step 3 a Load paper from a fresh package.
  • Lexmark CX310 | User's Guide - Page 217
    is solved. Go to step 2. The problem is solved. Contact customer support. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go to step 2. From the Paper menu on the printer control panel, check the paper type and weight. Do the paper type and texture match the
  • Lexmark CX310 | User's Guide - Page 218
    Troubleshooting 218 Transparency print quality is poor Action Yes Step 1 Go to step 2. From the printer control print density uneven? Vertical voids appear on prints Leading edge Yes Contact customer support. No The problem is solved. Trailing edge Action Step 1 a Check if your software
  • Lexmark CX310 | User's Guide - Page 219
    yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of
  • Lexmark CX310 | User's Guide - Page 220
    . What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. However, Color Correction must be set to Manual, or no user‑defined color conversion will be implemented. Manual color correction settings are
  • Lexmark CX310 | User's Guide - Page 221
    printer control panel, make sure the paper type setting is set to Transparency. Set the paper type to Transparency. Is the paper type setting correct? Step 2 Reduce the toner darkness, and then resend the print job. The problem is solved. Go to step 3. Does the print on the color transparency
  • Lexmark CX310 | User's Guide - Page 222
    the computer screen? Step 2 The problem is solved. Contact customer From the Quality menu on the printer control panel, do the following: support. a Select Color Correction, and then select Manual. b Select Manual Color, and then select the appropriate color conversion table for the affected
  • Lexmark CX310 | User's Guide - Page 223
    electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 3 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Did Performing Self Test and Ready appear? Scanner
  • Lexmark CX310 | User's Guide - Page 224
    If the print remains faded, then replace the toner cartridge. Go to step 5. See "Print quality problems" on page 203. Is the print quality satisfactory Source settings correct for the document being scanned? Step 7 Check for patterns on print. a From the printer control panel, navigate to: Copy >
  • Lexmark CX310 | User's Guide - Page 225
    Troubleshooting prints? Yes Go to step 9. No The problem is solved. Contact customer support. The problem is solved. Partial document or photo copies Action the paper loaded in the tray. From the Paper menu on the printer control panel, check the Paper Size setting. Does the paper size
  • Lexmark CX310 | User's Guide - Page 226
    Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned
  • Lexmark CX310 | User's Guide - Page 227
    about 10 seconds, and then turn the printer back on. Yes No The problem is solved. Contact customer support. Are the printer and scanner working? Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and
  • Lexmark CX310 | User's Guide - Page 228
    customer support. Does scanning still take too long or freeze the computer? No The problem is solved. The problem is solved. Poor scanned image quality Action Step 1 Check if an error message appears on the display. Yes Clear the error message. Is there an error message on the printer display
  • Lexmark CX310 | User's Guide - Page 229
    then turn the printer back on. Clear the error message. Is there an error message on the printer display? Step 3 Contact customer Check the cable connections between the printer and the print server to support. make sure they are secure. For more information, see the setup documentation that
  • Lexmark CX310 | User's Guide - Page 230
    cable may be defective. Contact your system support person for a solution, and then print another network setup page. c Open a Web browser, and then type the printer IP address. d Press Enter. Does the Embedded Web Server open? Step 4 The problem is solved. Check if the cable connections
  • Lexmark CX310 | User's Guide - Page 231
    : Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to
  • Lexmark CX310 | User's Guide - Page 232
    products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2012 Lexmark International, Inc. All rights
  • Lexmark CX310 | User's Guide - Page 233
    software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer
  • Lexmark CX310 | User's Guide - Page 234
    , dBA Printing 48 dBA Scanning 45 dBA Copying 50 dBA Ready 32 dBA Values are subject to change. See www.lexmark.com for current values. Waste visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies
  • Lexmark CX310 | User's Guide - Page 235
    metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser
  • Lexmark CX310 | User's Guide - Page 236
    cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser. DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des documents. 540 W Scan The product is scanning hard‑copy documents. lexmark.com for current values.
  • Lexmark CX310 | User's Guide - Page 237
    for EU countries and Switzerland N/A Factory default value for this product in EU countries or regions and Switzerland 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month. Off mode If this product has
  • Lexmark CX310 | User's Guide - Page 238
    instructions, and on, the user is encouraged to USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark
  • Lexmark CX310 | User's Guide - Page 239
    wireless network cards or proximity card readers. Modular component notice This product may contain the following modular component(s): Lexmark Regulatory radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding.
  • Lexmark CX310 | User's Guide - Page 240
    le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada. Notice to users in the European Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor,
  • Lexmark CX310 | User's Guide - Page 241
    of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles
  • Lexmark CX310 | User's Guide - Page 242
    står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This
  • Lexmark CX310 | User's Guide - Page 243
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark CX310 | User's Guide - Page 244
    have other rights that vary from state to state. DEVICE PATENT LICENSE Lexmark reserves the right to discontinue selling these toner cartridges any time after it discontinues service support for this printer. IMPORTANT: PLEASE READ BEFORE OPENING: Opening this package, installing the printing device
  • Lexmark CX310 | User's Guide - Page 245
    [57] 178 configuration information wireless network 27 configurations printer 10 configuring multiple printers 160 supply notifications, imaging kit 159 supply notifications, maintenance kit 159 supply notifications, toner cartridge 159 supply notifications, waste toner bottle 159 configuring e‑mail
  • Lexmark CX310 | User's Guide - Page 246
    detected [51] 178 developer unit replacing 141, 150 device and network settings erasing 132 display troubleshooting printer display is blank 191 display, printer control panel 13 documents, printing from Macintosh 53 from Windows 53 E Eco‑Mode using 126 embedded solutions erasing 132 Embedded Web
  • Lexmark CX310 | User's Guide - Page 247
    preparing to set up for Ethernet printing 26 Ethernet network setup using Macintosh 26 using Windows 26 Ethernet networking Macintosh 26 Windows 26 Ethernet port 23 Ethernet setup preparing for an 26 exterior of the printer cleaning 133 e‑mail canceling 71 e‑mail alerts low supply levels 158 paper
  • Lexmark CX310 | User's Guide - Page 248
    88 Network [x] software error [54] 182 Network Card menu 90 Network Reports menu 89 network settings Embedded Web Server 158 network setup page printing 31 Networking Guide where to find 158 noise emission levels 234 noise, printer reducing 126 Non-Lexmark [color] [supply type], see User's Guide [33
  • Lexmark CX310 | User's Guide - Page 249
    menu 78 paper sizes supported by the printer 49 Paper Texture menu 81 paper types supported by printer 51 where to load 51 Paper Weight menu 83 paper weights supported by printer 51 parts checking status 135 checking, using the Embedded Web Server 135 using genuine Lexmark 136 parts and supplies
  • Lexmark CX310 | User's Guide - Page 250
    pages remain [80.xy] 182 Memory full [38] 182 Network [x] software error [54] 182 Non-Lexmark [color] [supply type], see User's Guide [33.xy] 182 Not enough free space in flash memory for resources [52] 182 Reinstall missing or unresponsive [color] cartridge [31.xy] 183 Reload printed pages in Tray
  • Lexmark CX310 | User's Guide - Page 251
    [color] cartridge [32.xy] 186 Replace unsupported [type] imaging kit [32.xy] 186 Replace waste toner bottle [82.xy] 186 reports viewing 158 Reports menu 87 reserve print jobs 55 printing from a Macintosh computer 55 printing from Windows 55 S safety information 6, 7 scale copy options 67 scan
  • Lexmark CX310 | User's Guide - Page 252
    cannot open Embedded Web Server 230 checking an unresponsive printer 189 contacting customer support 231 FAQ about color printing 219 solving basic printer problems 189 the scanner does not respond 226 troubleshooting, color quality color of print and color on computer screen do not match 222 print
  • Lexmark CX310 | User's Guide - Page 253
    scanning takes too long or freezes the computer 228 U unacceptable paper 47 uneven print density 218 Unformatted flash detected [53] 189 Universal paper size settings configuring 32 Universal Setup menu 86 unlinking trays 40 Unsupported USB hub, please remove 178 updating options in printer driver
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CX310 Series
User's Guide
July 2012
www.lexmark.com
Machine type(s):
7527
Model(s):
211, 231