Lexmark CX725 User Guide

Lexmark CX725 Manual

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  • Lexmark CX725 | User Guide - Page 1
    CX725 Series User's Guide January 2016 Machine type(s): 7528 Model(s): 576, 578 www.lexmark.com
  • Lexmark CX725 | User Guide - Page 2
    6 Conventions...6 Learning about the printer 9 Finding information about the printer...9 Selecting a location for the printer...10 Printer configurations...11 Attaching cables... forms...26 Printing from a flash drive...26 Supported flash drives and file types...27 Configuring confidential jobs...28
  • Lexmark CX725 | User Guide - Page 3
    up the e‑mail function...32 Configuring e‑mail settings...32 Sending an e-mail...32 Creating an e-mail shortcut...33 Faxing...34 Setting up the printer to fax...34 Sending a fax...47 Scheduling a fax...48 Creating a fax destination shortcut...48 Changing the fax resolution...48 Adjusting the fax
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    documents to a computer 51 Securing the printer 52 Erasing printer memory...52 Erasing printer hard disk memory...52 Configuring printer hard disk encryption...52 Restoring factory default settings...52 Statement of Volatility...53 Maintaining the printer 54 Networking...54 Setting up serial
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    Contents 5 Contacting customer support...132 Upgrading and migrating 133 Hardware...133 Software...147 Firmware...147 Notices...149 Index...153
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    printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer for signs of such problems. Remove the power cord
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    printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark used lithium batteries according to the manufacturer's instructions and local regulations. This equipment is not
  • Lexmark CX725 | User Guide - Page 8
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
  • Lexmark CX725 | User Guide - Page 9
    tips, instructions, and reference material. Go to http://infoserve.lexmark.com/ids/ and select your product. Help Menu Pages-The guides may be available on the printer firmware and at http://support.lexmark.com. Lexmark Accessibility Guide-The guide is available at http://support.lexmark.com. Help
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    Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support http://support.lexmark.com Note: Select your country or region, and
  • Lexmark CX725 | User Guide - Page 11
    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark CX725 | User Guide - Page 12
    Learning about the printer 12 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Control panel 5 650‑sheet duo tray 6 Optional 550‑sheet trays 7 Standard bin Attaching cables CAUTION-SHOCK
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    the To 1 EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port
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    mode. • Wake the printer from Sleep or Hibernate mode. 4 Keypad Enter numbers or symbols in an input field. 5 Pause button Place a dial pause in a fax number. 6 Start button Start a job, depending on which mode is selected. 7 Clear all or Reset button Reset the default settings of a function
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    active embedded solutions. Touch To 1 Copy Make copies. 2 E‑mail Send e‑mails. 3 Change Language Change the language on the printer display. 4 Fax Send fax. 5 Settings Access the printer menus. 6 Held Faxes Show all the current held fax jobs. Note: If Held Faxes is hidden, then Release
  • Lexmark CX725 | User Guide - Page 16
    files 11 FTP 12 Bookmarks 13 Held Jobs 14 USB Drive 15 Job Queue To • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting
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    Management PDF Information Sent to Lexmark HTML Accessibility PostScript Restore Factory Defaults PCL Maintenance PPDS Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer Paper Copy Tray Configuration Copy Defaults Media Configuration Bin Con
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    printer 18 Option Card Menu Note: This setting appears only when an optional card is installed. Reports Help Menu Settings Print All Guides Page Color Quality Guide Print Quality Pages Connection Guide Device Copy Guide Print E‑mail Guide Shortcuts Information Guide Fax Media Guide
  • Lexmark CX725 | User Guide - Page 19
    up and using the home screen applications Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123
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    , make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. • You need a printer hard disk to scan multiple cards. • Make sure that the printer network and e‑mail settings are configured. 4 Apply the changes. Using Shortcut Center 1 From the home screen
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    each tray separately. Keep all other trays closed until needed. 1 Remove the tray. Note: To avoid jams, do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the
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    Loading paper and specialty media 22 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead
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    Loading paper and specialty media 23 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading.
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    first. • Load envelopes with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first. Warning-Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the Paper
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    same paper size or type. 4 Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning-Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type settings in the
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    Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Printing forms 1 From
  • Lexmark CX725 | User Guide - Page 27
    S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. File types Documents: • .doc or .docx • .xls or .xlsx • .ppt
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    Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory. Note: Confidential held jobs are stored in the printer until you log in and release or delete them manually. Repeat Job Expiration Set the amount of time before repeat jobs are deleted from
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    Printing 29 Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2
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    Copying 30 Copying Making copies 1 Load an original document into the ADF tray or on the scanner glass. Notes: • To avoid a cropped image, make sure that the size of the original document and output is the same. • To make a quick copy, from the control panel, press . 2 From the home screen, touch
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    a scale value Notes: • Changing the size of the original document or output after setting Scale restores the scale value to Auto. • Auto is the factory default setting. It adjusts the scan image of the original document to fit the size of the paper onto which you are copying. 3 Send the copy job
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    E-mailing 32 E-mailing Setting up the e‑mail function 1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the Before You Begin screen, select Change the Settings and Continue with the
  • Lexmark CX725 | User Guide - Page 33
    E-mailing 33 Creating an e-mail shortcut 1 From the home screen, touch E‑mail. 2 Configure the settings, and then touch . 3 Enter a shortcut name. 4 Apply the changes.
  • Lexmark CX725 | User Guide - Page 34
    not fully set up. Warning-Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Setting up touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the
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    end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically, then
  • Lexmark CX725 | User Guide - Page 36
    the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically
  • Lexmark CX725 | User Guide - Page 37
    cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings
  • Lexmark CX725 | User Guide - Page 38
    mail more often than fax, and if you subscribe to a distinctive ring service. • When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically, but turn off the voice mail
  • Lexmark CX725 | User Guide - Page 39
    . 1 Connect the line port of the DSL filter to the wall jack. 2 Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone port on the DSL filter.
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    , remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as
  • Lexmark CX725 | User Guide - Page 41
    to pay extra cost, then use a phone splitter. Plug the phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter. • To check the splitter, plug an analog telephone into the splitter, and then listen for a dial tone. Setting up fax
  • Lexmark CX725 | User Guide - Page 42
    the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. 3 Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
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    connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the
  • Lexmark CX725 | User Guide - Page 44
    may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519
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    a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect
  • Lexmark CX725 | User Guide - Page 46
    of the printer. 2 Connect the other end of the telephone cable to the RJ11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Connecting to a distinctive ring service A distinctive
  • Lexmark CX725 | User Guide - Page 47
    , configure other fax settings. 4 Send the fax job. Using the computer For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup. 3 Click Fax > Enable fax, and then enter the recipient number. 4 If necessary, configure
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    Fax, and then enter the needed information. 3 Adjust the Darkness setting. 4 Send the fax job. Viewing a fax log 1 Open a Web browser, and then type the printer IP address in the address field.
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    Faxing 49 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy
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    folder, and then touch Scan to USB. 4 If necessary, adjust the scan settings. 5 Send the scan job. Warning-Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
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    Scanning 51 Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Profiles > Scan To Computer. 3 Select the scan profile where you want to save the document.
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    all information on nonvolatile memory check box, and then touch ERASE. 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and
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    by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it
  • Lexmark CX725 | User Guide - Page 54
    For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. Using the Push Button method 1 From the control panel, navigate to: Settings > Network/Ports
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    then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the
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    Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the
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    : You can also access this setting by touching the top section of the home screen. Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life
  • Lexmark CX725 | User Guide - Page 58
    printer 58 Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before exhaustion of toner toner cartridges Black
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    Maintaining the printer Ordering a waste toner bottle Item Waste toner bottle Ordering a fuser maintenance kit Fuser maintenance kit type CS72x fuser maintenance kit, type 00, 110-120 V CS72x fuser maintenance kit, type 01, 220-240 V CS72x fuser maintenance kit, type 02, 100 V Ordering a transfer
  • Lexmark CX725 | User Guide - Page 60
    Maintaining the printer 60 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Insert the new toner cartridge. 5 Close door B.
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    Maintaining the printer 61 Replacing the imaging unit 1 Open door B. 2 Remove the waste toner bottle.
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    Maintaining the printer 62 3 Remove the imaging kit. 4 Remove the black toner cartridge. 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-
  • Lexmark CX725 | User Guide - Page 63
    Maintaining the printer 63 6 Unpack the new imaging unit. 7 Insert the new imaging unit. 8 Insert the black toner cartridge.
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    Maintaining the printer 64 9 Insert the imaging kit. 10 Insert the waste toner bottle. 11 Close door B.
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    Maintaining the printer 65 Replacing the imaging kit 1 Open door B. 2 Remove the waste toner bottle.
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    Maintaining the printer 66 3 Remove the imaging kit. 4 Remove the toner cartridges. 5 Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. 6 Remove the black imaging unit. Warning-
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    Maintaining the printer 67 Note: The black imaging unit includes the black developer unit and photoconductor unit. 7 Insert the black imaging unit into the new imaging kit. 8 Insert the toner cartridges.
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    Maintaining the printer 68 9 Insert the new imaging kit. 10 Insert the waste toner bottle. 11 Close door B.
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    Maintaining the printer 69 Replacing the waste toner bottle 1 Open door B. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle.
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    70 4 Insert the new waste toner bottle. 5 Close door B. Replacing the fuser 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open doors A and D. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component
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    , and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 8 Reset the fuser maintenance counter. For more information
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    Maintaining the printer 72 3 Remove the pick roller. 4 Unpack the new pick roller.
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    new pick roller until it clicks into place. 6 Insert the tray. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical
  • Lexmark CX725 | User Guide - Page 74
    pick roller until it clicks into place. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
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    Maintaining the printer 75 2 Remove the separator bracket. 3 Unpack the new separator bracket. 4 Insert the new separator bracket until it clicks into place. 5 Insert the tray.
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    Maintaining the printer 76 Replacing the ADF input tray 1 Open door E. 2 Remove the ADF input tray. 3 Unpack the new ADF input tray.
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    Maintaining the printer 77 4 Insert the new ADF input tray until it clicks into place. 5 Close door E. Replacing the ADF scan pad 1 Open the scanner cover. 2 Remove the ADF scan pad. 3 Unpack the new ADF scan pad.
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    Maintaining the printer 78 4 Lay the white area of the ADF scan pad facedown on the scanner glass. 5 Close the scanner cover to stick the ADF scan pad to the cover. 6 Open the scanner cover to check if the ADF scan pad is properly attached to the cover. 7 Close the scanner cover.
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    Maintaining the printer 79 Replacing the ADF separator roller 1 Open door E. 2 Remove the ADF separator roller. 3 Unpack the new ADF separator roller.
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    Maintaining the printer 80 4 Insert the new ADF separator roller until it clicks into place. 5 Close door E.
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    Maintaining the printer 81 Replacing the transfer module 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open door B. 3 Remove the waste toner bottle.
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    Maintaining the printer 82 4 Remove the imaging kit. 5 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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    Maintaining the printer 83 6 Remove the transfer module. 7 Unpack the new transfer module, and then remove the packing material. 8 Insert the new transfer module. 9 Close door A.
  • Lexmark CX725 | User Guide - Page 84
    imaging kit. 11 Insert the waste toner bottle. 12 Close door B. 13 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To accessible. 14 Reset the maintenance counter. For more information, see "Resetting the maintenance counter" on page 85.
  • Lexmark CX725 | User Guide - Page 85
    are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact
  • Lexmark CX725 | User Guide - Page 86
    mode. Adjusting the brightness of printer display 1 From the homes screen, touch Settings > Preferences > Screen Brightness. 2 Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on
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    Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use the prepaid
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    tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media
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    jam locations Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has to On or Auto, the printer reprints jammed pages. Jam locations 1 Standard bin 2 Automatic document feeder (ADF) 3 Fuser 4 Trays 5 Duplex unit 6 Multipurpose
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    Clearing jams 90 Paper jam in trays 1 Pull out the tray. Warning-Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are
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    Clearing jams 91 Paper jam behind door E 1 Open door E. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door E. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Pull out the tray. 3 Remove the jammed paper. Note: Make
  • Lexmark CX725 | User Guide - Page 92
    . Note: Make sure that all paper fragments are removed. 2 Open doors A and D, and then remove any paper fragments. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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    Clearing jams 93 3 Close doors D and A. Paper jam in door A Paper jam in the fuser 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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    Clearing jams 94 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Clearing jams 95 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close door A. Paper jam in the duplex unit 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
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    Clearing jams 96 2 Open the duplex cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Clearing jams 97 4 Close the duplex cover and door A.
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    Troubleshooting 98 Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Check if you are using a supported . Go to step 3. Is the printer IP address correct? Step 3 Check if the printer is on. Go to step 4. Is the printer on? Step 4 Check if the network
  • Lexmark CX725 | User Guide - Page 99
    error message still appear? Step 3 Contact customer Check if the front USB port is disabled. For more information, see support. "Enabling the USB port" on page 99. The problem is solved. Does the error message still appear? Enabling the USB port From the home screen, touch Settings > Network
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    Troubleshooting 100 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print
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    Troubleshooting 101 Internal solutions port does not operate correctly Action Yes Step 1 an internal solutions port" on page 135. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use
  • Lexmark CX725 | User Guide - Page 102
    Troubleshooting 102 Paper feed problems Envelope seals when printing Action Yes 1 Use envelopes flaps. 2 Resend the print job. Does the envelope seal when printing? Contact customer support. No The problem is solved. Collated printing does not work Action Step 1 a From the home screen,
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    Troubleshooting 103 Paper curl Action Step 1 Move the paper guides in the tray to the correct position for the paper loaded. Yes Go to step 2. No The problem the printer control panel. b Resend the print job. The problem is solved job. Contact customer The problem is support. solved. Is the
  • Lexmark CX725 | User Guide - Page 104
    trays. c Print the document. The problem is solved. Do the trays link correctly? No Contact customer support. Paper frequently jams Action Yes Step 1 the control panel, check if the printer is detecting the correct paper size. b Resend the print job. The problem is solved. Do paper jams
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    No Contact customer support. Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is a From documents. The problem is solved. Are the documents printed? Step 3 The problem is If you are printing from the Internet, then the printer may be
  • Lexmark CX725 | User Guide - Page 106
    Troubleshooting 106 Action Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. Are the documents printed? Step 5 a Add printer memory. b Resend the print job. Are the documents printed? Yes The problem is solved. The problem is solved. Slow printing Action Yes
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    " on page 10 b Resend the print job. The problem is solved. Is the printer still printing slow? Step 8 a Add more printer memory. b Resend the print job. Contact customer The problem is support. solved. Is the printer still printing slow? Print jobs do not print Action Yes Step 1 The
  • Lexmark CX725 | User Guide - Page 108
    Resend the print job. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Is the document printed? Print quality is poor Blank or white pages No
  • Lexmark CX725 | User Guide - Page 109
    imaging kit, and then resend the print support. job. The problem is solved. Is the printer still printing blank or white pages? Dark , reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. Note: You can also change the settings on the printer control panel.
  • Lexmark CX725 | User Guide - Page 110
    Troubleshooting can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Is the print still too waste toner bottle. b From the Quality menu on the control panel, select Color Adjust. c Resend the print job. Contact customer The problem is support
  • Lexmark CX725 | User Guide - Page 111
    Troubleshooting 111 Action Step 1 a Load the tray with the correct paper type and weight. b Resend the print job. Yes Go to step 2. No The problem settings on the printer control panel. b Resend the print job. The problem is solved. . Contact customer The problem is support. solved. Do ghost
  • Lexmark CX725 | User Guide - Page 112
    Troubleshooting 112 Action Yes Step 2 a Remove, and then reinstall the imaging unit or imaging kit. Contact customer support. Warning-Potential change the settings on the printer control panel. b Resend the print job. The problem is solved. Do horizontal dark lines still appear on prints?
  • Lexmark CX725 | User Guide - Page 113
    The problem is solved. Do horizontal dark lines still appear on prints? Step 4 a Remove, and then reinstall the imaging unit or imaging kit. Contact customer support. the settings on the printer control panel. b Resend the print job. No The problem is solved. Do horizontal white lines still appear
  • Lexmark CX725 | User Guide - Page 114
    is a Squeeze and slide the paper guides to the correct position for solved. the size of the paper you are loading. b Resend the print job. Are the margins correct? Step 2 The problem is a From the Paper menu on the control panel, check if the printer solved. is detecting the correct paper
  • Lexmark CX725 | User Guide - Page 115
    Troubleshooting 115 Action Yes Step 3 The problem is a Depending on your operating system, specify the paper size solved. from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer
  • Lexmark CX725 | User Guide - Page 116
    • You can also change the settings on the printer control panel. b Resend the print job. The problem is solved. Is the print still too light? Step Go to step 6. The problem is solved. Is the print still too light? Step 6 a Remove, and then reinstall the waste toner bottle. b From the Quality
  • Lexmark CX725 | User Guide - Page 117
    Troubleshooting 117 Action Step 7 Remove, and then reinstall the imaging kit. Is the print still too light? Print crooked or skewed Yes Contact customer support. No The problem is solved. AAABBBC)CCDDD)EEE Action Yes Step 1 Go to step 2. a Remove the tray. b Remove the paper, and then
  • Lexmark CX725 | User Guide - Page 118
    95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm (1.36 in.), then replace the fuser. Do the repeating defects still appear? No The problem is solved. Solid color or black images Action Yes a Remove, and then reinstall the imaging unit or imaging kit. Contact customer Warning-Potential Damage
  • Lexmark CX725 | User Guide - Page 119
    Troubleshooting 119 Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct position for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image still clipped
  • Lexmark CX725 | User Guide - Page 120
    Troubleshooting Toner easily rubs off ABC DEF Leading edge Trailing edge Action also change the settings on the printer control panel. 2 Resend the print job. Does the toner still rub off? Yes Contact customer support. Uneven print density 120 No The problem is solved. Action Yes Replace
  • Lexmark CX725 | User Guide - Page 121
    unit or imaging kit. Contact customer Warning-Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning-Potential Damage: To avoid damage, do not touch the underside of the
  • Lexmark CX725 | User Guide - Page 122
    the option. Go to step 5. Make sure to match the following: • The USB cable with the USB port on the printer • The Ethernet cable with the Ethernet port on the printer Go to step 7. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Go to step 8. Is the
  • Lexmark CX725 | User Guide - Page 123
    Troubleshooting 123 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on a supported paper. b Print
  • Lexmark CX725 | User Guide - Page 124
    used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How is color specified in a document
  • Lexmark CX725 | User Guide - Page 125
    printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner to use for a particular color‑matching problem depends on: • The Color Correction setting being used (Auto, Off, or Manual) • The type of object being
  • Lexmark CX725 | User Guide - Page 126
    Troubleshooting 126 Faxing problems Cannot send or receive faxes Action Step 1 Resolve any error messages that appear on the display. Yes The problem is solved. Can you send or receive a fax? Step 2 The problem hear a dial tone, then connect the printer to that wall jack. Can you send or receive
  • Lexmark CX725 | User Guide - Page 127
    Troubleshooting 127 Action Yes Step 5 The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of
  • Lexmark CX725 | User Guide - Page 128
    the telephone number manually. The problem is solved. problem is solved. Can you receive faxes? Step 3 Replace the toner cartridge. The problem is solved. For more information, see the instruction sheet that came with the supply. Can you receive faxes? No Go to step 2. Contact customer support
  • Lexmark CX725 | User Guide - Page 129
    For more information, see the instruction sheet that came with the supply. Is the fax print quality satisfactory? No Go to step 2. Go to step 3. Contact customer support. Scanning problems Cannot scan from a computer Action Yes Step 1 The problem is a Turn off the printer, wait for about 10
  • Lexmark CX725 | User Guide - Page 130
    Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? No Go to step 2. Contact customer support. No Go to step 2. Contact
  • Lexmark CX725 | User Guide - Page 131
    Troubleshooting 131 Action Yes Step 2 Check the file you want to scan. The problem is solved. a Make sure that the fi scanner unit open. Did the scanner unit close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Step 1
  • Lexmark CX725 | User Guide - Page 132
    your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is
  • Lexmark CX725 | User Guide - Page 133
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX725 | User Guide - Page 134
    Upgrading and migrating 134 3 Unpack the memory card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place.
  • Lexmark CX725 | User Guide - Page 135
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX725 | User Guide - Page 136
    Upgrading and migrating 136 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing
  • Lexmark CX725 | User Guide - Page 137
    Upgrading and migrating 137 5 ISP extended cable 4 Install the ISP into its housing.
  • Lexmark CX725 | User Guide - Page 138
    Upgrading and migrating 138 5 Attach the housing to the controller board access cover.
  • Lexmark CX725 | User Guide - Page 139
    in the controller board. 7 Reattach the controller board access cover. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark CX725 | User Guide - Page 140
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX725 | User Guide - Page 141
    Upgrading and migrating 141 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning-Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Lexmark CX725 | User Guide - Page 142
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX725 | User Guide - Page 143
    Upgrading and migrating 143 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning-Potential Damage: Do not touch or press the center of the hard disk.
  • Lexmark CX725 | User Guide - Page 144
    Upgrading and migrating 144 5 Open door B. 6 Open door C.
  • Lexmark CX725 | User Guide - Page 145
    . 8 Close doors C and B. 9 Reattach the controller board access cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark CX725 | User Guide - Page 146
    cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. If necessary, manually add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CX725 | User Guide - Page 147
    and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the options. 3 Apply the changes. Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file,
  • Lexmark CX725 | User Guide - Page 148
    click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum device device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the
  • Lexmark CX725 | User Guide - Page 149
    Notices Product information Product name: Lexmark CX725de, CX725dhe, CX725dthe Machine type: 7528 Model(s): 576, 578 Edition notice January 2016 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS
  • Lexmark CX725 | User Guide - Page 150
    the installation software CD. Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer
  • Lexmark CX725 | User Guide - Page 151
    sound pressure, dBA Printing 53 (one-sided); 55 (two-sided) Scanning 53 Copying 56 Ready 16 Values are subject to change. See www.lexmark.com for current values. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first
  • Lexmark CX725 | User Guide - Page 152
    laser that is nominally 15-milliwatts operating in the wavelength region of 650-670 nanometers and enclosed in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user
  • Lexmark CX725 | User Guide - Page 153
    31 Color Correction manual 124 Color Correction Content 124 color quality, troubleshooting print appears tinted 125 confidential print jobs 28 configuring daylight saving time 47 configuring e‑mail settings 32 configuring port settings 55 connecting printer to distinctive ring service 46 connecting to
  • Lexmark CX725 | User Guide - Page 154
    135 installing an optional card 140 installing options printer hard disk 142 installing printer 147 internal options 133 installing 140 memory card 133 internal options, adding print driver 147 internal solutions port installing 135 troubleshooting 101 J jam, clearing behind door E 91 multipurpose
  • Lexmark CX725 | User Guide - Page 155
    installing 140 options firmware cards 133 internal solutions port 135 memory card 133 ordering fuser maintenance kit 59 imaging kit 58 imaging unit 58 toner cartridges 58 transfer module 59 ordering supplies waste toner bottle 59 P paper saving 31 Universal size setting 21 paper jam behind door E 91
  • Lexmark CX725 | User Guide - Page 156
    replacing the waste toner bottle 69 replacing toner cartridge 59 reserve print jobs printing from a Macintosh computer 28 printing from Windows 28 resetting the fuser page count 85 resetting the maintenance counter 85 resetting the transfer module page count 85 restoring factory default settings 52
  • Lexmark CX725 | User Guide - Page 157
    black images 118 text or images cut off 119 toner easily rubs off 120 uneven print density 120 vertical dark lines or streaks appear on prints 121 vertical white lines 121 white pages 108 troubleshooting, printer genuine Lexmark parts 57 genuine Lexmark supplies waste toner bottle ordering 59
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CX725 Series
User's Guide
January 2016
www.lexmark.com
Machine type(s):
7528
Model(s):
576, 578