Lexmark CX923 Users Guide PDF
Lexmark CX923 Manual
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- Lexmark CX923 | Users Guide PDF - Page 1
CX920, CX921, CX922, CX923, CX924, CX927 MFPs User's Guide May 2020 Machine type(s): 7559 Models: 078, 178, 378, 578, 778 www.lexmark.com - Lexmark CX923 | Users Guide PDF - Page 2
Learning about the printer 10 Finding information about the printer...10 Selecting a location for the printer...11 Printer configurations...12 rate 24 Adjusting the default internal speaker volume 24 Adjusting the default headphone volume 25 Enabling spoken passwords or personal identification - Lexmark CX923 | Users Guide PDF - Page 3
tray...32 Loading the multipurpose feeder...34 Linking trays...35 Paper Support...36 Printing...45 Printing from a computer...45 Printing from a mobile device ...45 Printing from a flash drive...47 Supported flash drives and file types...48 Configuring confidential jobs...48 - Lexmark CX923 | Users Guide PDF - Page 4
glass 54 Configuring the SMTP server for e‑mail...54 Sending an e-mail...55 Creating an e-mail shortcut...55 Faxing...56 Setting up the printer to fax...56 Using the automatic document feeder and scanner glass 69 Sending a fax...70 Scheduling a fax...70 Creating a fax destination shortcut...70 - Lexmark CX923 | Users Guide PDF - Page 5
Security...146 Reports...153 Help...154 Troubleshooting...155 Securing the printer 156 Locating the security slot...156 Erasing printer memory...156 Erasing printer hard disk memory...156 Encrypting the printer hard disk...157 Restoring factory default settings...157 Statement of Volatility...157 - Lexmark CX923 | Users Guide PDF - Page 6
finisher...221 Troubleshooting 224 Network connection problems...224 Hardware options problems...226 Issues with supplies...227 Paper feed problems...228 Printing problems...231 Color quality problems...255 Faxing problems...258 Scanning problems...261 Contacting customer support...265 Upgrading - Lexmark CX923 | Users Guide PDF - Page 7
can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this - Lexmark CX923 | Users Guide PDF - Page 8
for signs of such problems. Remove the power printer. CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark - Lexmark CX923 | Users Guide PDF - Page 9
SURFACE: The inside of the printer might be hot. To reduce in the User's Guide may result in service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions - Lexmark CX923 | Users Guide PDF - Page 10
maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information - Lexmark CX923 | Users Guide PDF - Page 11
other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install - Lexmark CX923 | Users Guide PDF - Page 12
. Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 400 mm (15.70 in.) 2 Rear 120 mm (4.80 in.) 3 Right side 400 mm (15.70 in.) 4 Front 444.5 mm (17 - Lexmark CX923 | Users Guide PDF - Page 13
panel 3 Multipurpose feeder 4 Standard 2 x 500-sheet tray 5 Standard bin Configured model CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on - Lexmark CX923 | Users Guide PDF - Page 14
14 1 Staple finisher Notes: • This option is not supported if another finisher is installed. • This option is supported only in some printer models. 2 Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. 3 Optional 2 x 500‑sheet tray 4 Optional 2500 - Lexmark CX923 | Users Guide PDF - Page 15
line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port. 4 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter - Lexmark CX923 | Users Guide PDF - Page 16
of the headset or speaker. 8 Indicator light Check the status of the printer. 9 Headset or speaker port Attach a headset or speaker. 10 Stop or Cancel button Stop the current job. 11 Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning. 12 - Lexmark CX923 | Users Guide PDF - Page 17
light Off Blue Red Printer status The printer is off or in Hibernate mode. The printer is ready or processing data. The printer requires user intervention. Power button light Off Solid amber Blinking amber Printer status The printer is off, ready, or processing data. The printer is in Sleep mode - Lexmark CX923 | Users Guide PDF - Page 18
can also access this setting by touching the top section of the home screen. 9 Held Jobs Show the print jobs that are held in the printer memory. 10 Shortcut Center Organize all shortcuts. 11 App Profiles Access application profiles. 12 Scan Profiles Scan and save documents directly to - Lexmark CX923 | Users Guide PDF - Page 19
on the home screen. 3 Apply the changes. Setting up Card Copy 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123 - Lexmark CX923 | Users Guide PDF - Page 20
. Images appear in alphabetical order. Note: You can remove the flash drive after the slide show starts, but the images are not stored in the printer. If the slide show stops, then insert the flash drive again to view the images. - Lexmark CX923 | Users Guide PDF - Page 21
/myDirectory. Enter the FTP port. Port 21 is the default port for sending commands. • For SMB, type the supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer - Lexmark CX923 | Users Guide PDF - Page 22
contacts to the group. 4 Apply the changes. Editing contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123 - Lexmark CX923 | Users Guide PDF - Page 23
edit the information. 4 Apply the changes. Deleting contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123 - Lexmark CX923 | Users Guide PDF - Page 24
Voice Guidance speech rate 1 From the home screen, select Settings > Device > Accessibility > Speech Rate. 2 Select the speech rate. Adjusting the default internal speaker volume 1 From the control panel, navigate to: Settings > Device > Preferences > Audio Feedback 2 Adjust the volume. Notes: • If - Lexmark CX923 | Users Guide PDF - Page 25
: Settings > Device > Accessibility 2 Adjust the headphone volume. Note: The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode. Enabling spoken passwords or personal identification numbers 1 From the home screen, select Settings - Lexmark CX923 | Users Guide PDF - Page 26
Setting up and using the accessibility features 26 Using the keyboard on the display Do one or more of the following: • Drag a finger over the key to announce the character. • Lift the finger to enter or type the character in the field. • Select Backspace to delete characters. • To hear the content - Lexmark CX923 | Users Guide PDF - Page 27
of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. Note: Do not remove trays while the printer is busy. - Lexmark CX923 | Users Guide PDF - Page 28
Loading paper and specialty media 28 2 Adjust the guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • When using letterhead, do either of the following: - Lexmark CX923 | Users Guide PDF - Page 29
Loading paper and specialty media 29 Without an optional finisher With an optional finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward - Lexmark CX923 | Users Guide PDF - Page 30
2500‑sheet tray The 2500‑sheet tray supports only one paper size, either A4 or letter. To check the supported paper size, pull out the tray avoid paper jams, do not remove trays while the printer is busy. • To avoid errors, make sure that the transfer guide is always at the left side of the tray. - Lexmark CX923 | Users Guide PDF - Page 31
Loading paper and specialty media 31 3 Load the paper stack on the right side, and then load the paper stack on the left side. • Make sure that the stack height is below the maximum paper fill indicator on each side of the tray. • Load letterhead faceup for one‑sided printing. • Load letterhead - Lexmark CX923 | Users Guide PDF - Page 32
> Configuration Menu > Tray Configuration > Size Sensing. 6 Select the tray and paper size. Loading the 3000‑sheet tray The 3000‑sheet tray supports only one paper size, either A4 or letter. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other - Lexmark CX923 | Users Guide PDF - Page 33
Loading paper and specialty media 33 2 Flex, fan, and align the paper edges before loading. 3 Load the paper stack with the printable side facedown. • Load letterhead facedown for one‑sided printing. • Load letterhead faceup for two‑sided printing. • To avoid paper jams, make sure that the stack - Lexmark CX923 | Users Guide PDF - Page 34
> Maintenance > Configuration Menu > Tray Configuration > Size Sensing. 6 Select the tray and paper size. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. - Lexmark CX923 | Users Guide PDF - Page 35
Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray. - Lexmark CX923 | Users Guide PDF - Page 36
Loading paper and specialty media 36 Paper Support Supported paper sizes Paper sizes supported by the printer Paper size and dimension 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose tray tray tray tray feeder3 Two‑sided printing 7 3/4 Envelope X X X X X 98 x 191 mm - Lexmark CX923 | Users Guide PDF - Page 37
in short‑edge orientation. 2 This paper is loaded only in long‑edge orientation. 3 The paper source supports paper size without size sensing. 4 This paper is not supported in tray 1. 5 Two‑sided printing supports Universal sizes between 139.7 x 148 mm to 320 x 458 mm (5.5 x 5.83 in. to 12.6 x 18 in - Lexmark CX923 | Users Guide PDF - Page 38
in short‑edge orientation. 2 This paper is loaded only in long‑edge orientation. 3 The paper source supports paper size without size sensing. 4 This paper is not supported in tray 1. 5 Two‑sided printing supports Universal sizes between 139.7 x 148 mm to 320 x 458 mm (5.5 x 5.83 in. to 12.6 x 18 in - Lexmark CX923 | Users Guide PDF - Page 39
in.) Legal 216 x 356 mm (8.5 x 14 in.) Oficio 216 x 340 mm 2 (8.5 x 13.4 in.) 1 This paper is loaded only in short‑edge orientation. 2 The paper source supports paper size without size sensing. 39 Scanner X 2 1,2 X X X 1,2 2 2 - Lexmark CX923 | Users Guide PDF - Page 40
by the finisher Note: When a finisher is installed, the standard finisher bin becomes the default bin even for print jobs that do not require finishing. Supported paper sizes Paper size 11 x 17 Staple finisher Staple, hole punch Staple, hole punch Booklet finisher finisher bin 1 finisher bin 2 12 - Lexmark CX923 | Users Guide PDF - Page 41
if the finisher stacks the paper but does not staple or punch holes in it. 6 Paper is supported only for two‑hole punch. Supported paper types Paper types supported by the printer Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type Bond 2 x 500‑sheet - Lexmark CX923 | Users Guide PDF - Page 42
Loading paper and specialty media 42 Paper type Light Paper 2 x 500‑sheet 2500‑sheet tray 3000‑sheet tray Multipurpose tray feeder Plain Paper Preprinted Recycled Rough Envelope X X X Rough Cotton Transparencies1 X X X Vinyl Labels X X X X 1 Print in batches of only up to 20 - Lexmark CX923 | Users Guide PDF - Page 43
43 Paper type ADF Vinyl Labels 1 Print in batches of only up to 20 to prevent them from sticking together. Scanner Paper types supported by the finisher Paper type Bond Staple finisher Non‑finishing Staple Staple, hole punch finisher Non‑finishing Staple Hole punch Card Stock X X Glossy - Lexmark CX923 | Users Guide PDF - Page 44
Loading paper and specialty media 44 Supported paper weights Paper type Standard 550‑sheet tray Plain paper Glossy Card stock Labels N/A Envelopes N/A 2 x 500‑sheet tray 2500-sheet tray 3000‑sheet tray 60- - Lexmark CX923 | Users Guide PDF - Page 45
supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support . 3 Select a printer, and then tap . Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing - Lexmark CX923 | Users Guide PDF - Page 46
document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct® is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see "Connecting a mobile device to the - Lexmark CX923 | Users Guide PDF - Page 47
1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the display, touch the document that you - Lexmark CX923 | Users Guide PDF - Page 48
(16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. held jobs are stored in the printer until they are released or deleted manually. Set the expiration time for a repeat print job. - Lexmark CX923 | Users Guide PDF - Page 49
(Confidential, Repeat, Reserve, or Verify). If the print job is confidential, then enter a four‑digit PIN. 6 Click OK or Print. 7 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select - Lexmark CX923 | Users Guide PDF - Page 50
PCL Fonts or PS Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home - Lexmark CX923 | Users Guide PDF - Page 51
. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as - Lexmark CX923 | Users Guide PDF - Page 52
Copying 52 Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy > Copy From > select the size of the original document. 3 Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the - Lexmark CX923 | Users Guide PDF - Page 53
Copying 53 Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy > Pages per Side. 3 Adjust the settings. 4 Copy the document. Creating a copy shortcut 1 From the home screen, touch Copy. 2 Configure the - Lexmark CX923 | Users Guide PDF - Page 54
align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as - Lexmark CX923 | Users Guide PDF - Page 55
E-mailing 55 Sending an e-mail Using the control panel 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch E-mail, and then enter the needed information. Note: You can also enter the recipient using the address book or shortcut number. 3 If - Lexmark CX923 | Users Guide PDF - Page 56
indicator light may blink red if the fax function is enabled and not fully set up. Warning-Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Configuring the SMTP server for fax From the control panel 1 From the control panel - Lexmark CX923 | Users Guide PDF - Page 57
one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically, then set - Lexmark CX923 | Users Guide PDF - Page 58
is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. Connected to the same - Lexmark CX923 | Users Guide PDF - Page 59
the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings - Lexmark CX923 | Users Guide PDF - Page 60
mail more often than fax, and if you subscribe to a distinctive ring service. • When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically, but turn off the voice mail - Lexmark CX923 | Users Guide PDF - Page 61
Faxing 61 Setting up fax using digital subscriber line CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION-SHOCK HAZARD: To avoid - Lexmark CX923 | Users Guide PDF - Page 62
telephone port on the DSL filter. Note: To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set - Lexmark CX923 | Users Guide PDF - Page 63
always active. VoIP providers may charge extra cost for the activation of the second telephone port. 3 Connect the telephone to the telephone port of the printer. Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial - Lexmark CX923 | Users Guide PDF - Page 64
this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority. Setup 1: Printer is connected directly to a cable modem - Lexmark CX923 | Users Guide PDF - Page 65
connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the - Lexmark CX923 | Users Guide PDF - Page 66
may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519 - Lexmark CX923 | Users Guide PDF - Page 67
a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect - Lexmark CX923 | Users Guide PDF - Page 68
N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter - Lexmark CX923 | Users Guide PDF - Page 69
Faxing 69 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for - Lexmark CX923 | Users Guide PDF - Page 70
fax settings. 4 Send the fax job. Using the computer Note: Make sure that the Universal Fax driver is installed. For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup. 3 Click Fax > Enable fax, and then enter the - Lexmark CX923 | Users Guide PDF - Page 71
Faxing 71 3 Touch . 4 Create a shortcut. Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Fax, and then enter the needed information. 3 Touch Resolution, and then adjust the setting. 4 Send the fax. Adjusting the fax - Lexmark CX923 | Users Guide PDF - Page 72
documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for Creating a network folder shortcut 1 Open a web browser, and then type the printer IP address in the address field. - Lexmark CX923 | Users Guide PDF - Page 73
Drive screen does not appear, then touch USB Drive on the home screen. 4 Scan the document. Warning-Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. - Lexmark CX923 | Users Guide PDF - Page 74
Scanning 74 Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Profiles > Scan To Computer. 3 Select the scan profile where you want to save the document. - Lexmark CX923 | Users Guide PDF - Page 75
Lexmark • Layout • Finishing • Setup • Quality • Job Accounting • XPS • Tray Configuration • Media Configuration Copy Defaults Fax Defaults • E‑mail Setup • E‑mail Defaults FTP Defaults Accessibility • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About this Printer • PDF • - Lexmark CX923 | Users Guide PDF - Page 76
the printer menus 76 Help Troubleshooting • Print All Guides • Mono Quality Guide • Connection Guide • Copy Guide • E‑mail Guide • Fax Guide • FTP Guide Print Quality Test Pages • Information Guide • Media Guide • Moving Guide • Print Quality Guide • Scan Guide • Supplies Guide Cleaning - Lexmark CX923 | Users Guide PDF - Page 77
. Note: An asterisk (*) next to a value indicates the factory default setting. Eco-Mode Menu item Description Print Sides (1‑Sided*) Pages per Side (Off*) Toner Darkness (4*) Color Saver (Off*) Configure the print settings of the printer. Note: An asterisk (*) next to a value indicates the - Lexmark CX923 | Users Guide PDF - Page 78
Sides (1 sided to 1 sided*) Pages per Side (Off*) Darkness (5*) Configure the copy settings of the printer. Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Don't Allow* Allow Connect an external - Lexmark CX923 | Users Guide PDF - Page 79
Device Credentials (Off*) Device Userid Device Password Kerberos 5 REALM NTLM Domain Disable printer continue processing or printing a job automatically after clearing certain printer conditions that require user intervention. Note: An asterisk (*) next to a value indicates the factory default - Lexmark CX923 | Users Guide PDF - Page 80
printer can perform. Error Prevention Auto Reboot Auto Reboot Window 1-525600 seconds (720*) Set the time before the printer Reset Auto Reboot Counter Cancel Continue Reset Auto Reboot Counter. Error Prevention Display Short Paper Error On Auto‑clear* Set the printer Set the printer to reprint - Lexmark CX923 | Users Guide PDF - Page 81
Hibernate mode. Note: An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only - Lexmark CX923 | Users Guide PDF - Page 82
printer. Speech Rate Very Slow Slow Normal* Fast Faster Very Fast Rapid Very Rapid Fastest Set the Voice Guidance speech rate. Note: This menu item appears only when a headphone or a speaker is attached to the printer. Note: An asterisk (*) next to a value indicates the factory default setting - Lexmark CX923 | Users Guide PDF - Page 83
Restore fax settings Restore app settings Maintenance Description Restore the printer factory default settings. Configuration Menu Menu item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB Con - Lexmark CX923 | Users Guide PDF - Page 84
Feeder Manual Envelope Printer Emulations PS Emulation Off On* Set the printer to recognize and use the PS data stream. Printer Emulations Emulator Security Page Timeout 0-60 (60*) Set the page timeout during emulation. Note: An asterisk (*) next to a value indicates the factory default - Lexmark CX923 | Users Guide PDF - Page 85
Emulations Emulator Security Reset Emulator After Job Off* On Reset the emulator after a print job. Printer Emulations Emulator Security Disable Printer Message Access Off On* Disable access to printer message during emulation. Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep - Lexmark CX923 | Users Guide PDF - Page 86
Manual Registration Print Quick Test Print a Quick Test target page. Note: Make sure that the margin spacing on the target page is uniform all the way around the target. If it is not, then the printer margins must be reset. Note: An asterisk (*) next to a value indicates the factory default - Lexmark CX923 | Users Guide PDF - Page 87
scan output. Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitized. Note: Hard Disk - Lexmark CX923 | Users Guide PDF - Page 88
Personalize the printer name. The maximum length is 63 characters. Export Configuration File to USB* Export configuration files to a flash drive. Export Compressed Logs to USB* Export compressed log files to a flash drive. Send Logs Cancel Send Send diagnostic information to Lexmark. * This menu - Lexmark CX923 | Users Guide PDF - Page 89
Understanding the printer menus 89 Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or both sides positioning of multiple page images when using the Pages per Side menu. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 90
Understanding the printer menus 90 Menu item Description Pages per Side Orientation the printable area on a sheet of paper. Note: An asterisk (*) next to a value indicates the factory default setting. Finishing Menu item Description Staple Job Off* 1 staple, top left corner 2 staples, left 1 - Lexmark CX923 | Users Guide PDF - Page 91
. Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language PCL Emulation PS Emulation* PPDS Emulation* Set the printer language. Note: Setting a printer language default does not prevent a software program from sending print jobs - Lexmark CX923 | Users Guide PDF - Page 92
Job Language (PJL) files Note: An asterisk (*) next to a value indicates the factory default setting. Quality Menu item Description Print Mode Black and White Color* Set how the printer generates color content. Print Resolution 2400 Image Q* 1200 dpi Set the resolution for the printed output - Lexmark CX923 | Users Guide PDF - Page 93
to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Off Auto* Manual Modify the color settings used to print documents. Notes: • Off sets the printer to receive the color correction from the - Lexmark CX923 | Users Guide PDF - Page 94
disk usage reaches the maximum limit (100MB). URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 95
Understanding the printer menus 95 Menu item Description Log File Prefix Specify the prefix for the log files. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Note: An asterisk (*) next to a value indicates the factory default setting. XPS Menu item - Lexmark CX923 | Users Guide PDF - Page 96
printer to wait for more data before canceling a print job. Note: An asterisk (*) next to a value indicates the factory default of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific - Lexmark CX923 | Users Guide PDF - Page 97
[x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source. Choose from the following options: Off*-The printer uses the factory default paper source - Lexmark CX923 | Users Guide PDF - Page 98
Understanding the printer menus 98 HTML Menu item Description Font Name Times* Set the font to or graphics in HTML documents. Note: An asterisk (*) next to a value indicates the factory default setting. Image Menu item Description Auto Fit On Off* Select the best available paper size and - Lexmark CX923 | Users Guide PDF - Page 99
feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual-feed print jobs. • First configures the multipurpose feeder as the primary paper source. Note: An asterisk (*) next to a value indicates the factory default setting. Media Configuration Universal Setup Menu - Lexmark CX923 | Users Guide PDF - Page 100
Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting. Custom Scan Sizes Menu item - Lexmark CX923 | Users Guide PDF - Page 101
Understanding the printer menus 101 Media Types Menu item Plain Card Stock Recycled Transparency Glossy Heavy Glossy Labels Vinyl Labels Bond bin set. Custom Bin Names Standard Bin Bin [x] Assign a name for the bin. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 102
Understanding the printer menus 102 Copy Copy Defaults Menu item Description Content Type Text Text/Photo* Feeder Specify the paper source for the separator sheet. Color Off On* Auto Set the printer to generate color output from a scan job. Pages per Side Off* 2 Portrait pages - Lexmark CX923 | Users Guide PDF - Page 103
Understanding the printer menus 103 Menu item Description Print Page Borders Off* On the paper size of the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. "Copy to" Source Tray [x] (1*) Multipurpose Feeder Auto Size Match - Lexmark CX923 | Users Guide PDF - Page 104
Understanding the printer menus 104 Menu item Description Header/Footer Left Header Custom choice in Overlay menu. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Cyan (0*) Magenta (0*) Yellow (0*) Adjust the - Lexmark CX923 | Users Guide PDF - Page 105
Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Allow Color Copies Off a print job to make copies. Custom Job Scanning Off* On Set the printer to scan the first set of original documents using the specified settings, and - Lexmark CX923 | Users Guide PDF - Page 106
default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine. Fax Number Identify your fax number. Fax ID Fax Name Fax Number* Notify fax recipients of your fax name or fax number. Enable Manual Fax Off* On Set the printer to fax manually - Lexmark CX923 | Users Guide PDF - Page 107
connected to the printer. Notes: • Detection takes place when turning on the printer and before each Support Off On* Determine whether a telephone line is used by another device, such as another phone on the same line. Notes: • This menu item is monitored continuously after turning on the printer - Lexmark CX923 | Users Guide PDF - Page 108
setting. A4 is the international factory default setting. Orientation Portrait* Landscape Specify the orientation of the original document. Note: This menu item appears only in some printer models. Sides Off* Short Edge Long Edge Specify the orientation of the original document when scanning - Lexmark CX923 | Users Guide PDF - Page 109
Understanding the printer menus 109 Advanced Imaging Menu item Description Color Balance Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 1-5 (3*) Adjust the sharpness of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 110
* Off Allow the print driver to send fax. Allow Save as Shortcut On* Off Save fax numbers as shortcuts on the printer. Max Speed 33600* 14400 9600 4800 2400 Set the maximum speed for sending fax. Custom Job Scanning Off* On Turn on scanning of custom jobs by default. Note: This menu item - Lexmark CX923 | Users Guide PDF - Page 111
Understanding the printer menus 111 Menu item Description Enable Color Fax Scans Off by Default* On by Default Never Use Always to a value indicates the factory default setting. Fax Receive Settings Menu item Description Fax Job Waiting None* Toner Toner and Supplies Remove fax jobs that - Lexmark CX923 | Users Guide PDF - Page 112
Held Fax Mode Off* Always On Manual Scheduled Hold received faxes from printing until they are released. Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive On* Off Set the printer to receive fax. Enable Color - Lexmark CX923 | Users Guide PDF - Page 113
Only Set a distinctive ring pattern for incoming fax. Auto Answer On* Off Set the printer to receive fax automatically. Fax Forwarding Print* Print and Forward Forward Specify whether to forward for transmitting fax. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 114
On Footer [x] Note: An asterisk (*) next to a value indicates the factory default setting. Fax Log settings Menu item Description Transmission Log Frequency Always* Never Only for Error Specify how often the printer creates a transmission log. Transmission Log Action Print Off On* E‑mail Off - Lexmark CX923 | Users Guide PDF - Page 115
Understanding the printer menus 115 Menu item Description Receive Error Log Print Never* output bin for printed logs. Note: An asterisk (*) next to a value indicates the factory default setting. Speaker settings Menu item Description Speaker Mode Always Off* Always On On until Connected - Lexmark CX923 | Users Guide PDF - Page 116
fax. Subject Specify the fax subject and message. Message Enable analog receive Off* On Set the printer to receive analog faxes. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description Use E‑mail SMTP Server On* Off Use - Lexmark CX923 | Users Guide PDF - Page 117
printer Use Session User ID and Password Use Session E‑mail address and Password Prompt user Specify whether credentials are " error message. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Scan Settings Menu item Description Image Format TIFF (.tif) - Lexmark CX923 | Users Guide PDF - Page 118
sizes] Set the paper size of the original document. Notes: • Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting. • This setting may vary depending on your printer model. Use Multi‑Page TIFF Off On* Choose between single‑ and multiple‑page TIFF files - Lexmark CX923 | Users Guide PDF - Page 119
Timeout 5-30 seconds (30*) Reply Address Always use SMTP default Reply Address On Off* Use SSL/TLS Disabled* Negotiate Required Set the time before the printer times out if the SMTP server does not respond. Specify e‑mail. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 120
Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol. NTLM Domain Specify the domain name for the NTLM security protocol. Note: An asterisk (*) next to a value indicates the factory default setting. E‑mail Defaults Archival (PDF/A) are supported only when PDF - Lexmark CX923 | Users Guide PDF - Page 121
based on the content source of the original document. Color Black and White Gray Color* Auto Set the printer to capture file content in color or in mono. Resolution 75 dpi 150 dpi* 200 dpi 300 dpi sides of the document. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 122
printer menus 122 Advanced Imaging Menu item Description Color Balance Cyan (0*) Magenta (0*) Yellow (0*) Adjust the color intensity for cyan, magenta, and yellow. Color Dropout Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default factory default setting. - Lexmark CX923 | Users Guide PDF - Page 123
Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Max E‑mail Size 0- Never appears* On by Default Off by Default Always On Send a copy of the e‑mail to yourself. Allow self e‑mails only Off* On Set the printer to send e‑mails - Lexmark CX923 | Users Guide PDF - Page 124
Set the printer to scan Reset E-mail Information After Sending Reset the To, Subject, Message, and Filename fields to their default Off values after sending an e‑mail. On* Note: An asterisk (*) next to a value indicates the factory default setting. Web Link Setup Menu item Server Login Password - Lexmark CX923 | Users Guide PDF - Page 125
Understanding the printer menus 125 FTP FTP Defaults Menu item Description Format JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) result based on the content of the original document. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 126
Understanding the printer menus 126 Menu item Description Content Source Black : An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance -4 to 4 (0*) Adjust the amount of toner used for each color in scan output. Note: An - Lexmark CX923 | Users Guide PDF - Page 127
Understanding the printer menus 127 Menu item Description Color Dropout Color Dropout None* Red Green Blue Default Red Threshold 0-255 (128*) Default Green Threshold 0-255 (128*) Default Blue on a scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 128
Understanding the printer menus 128 Menu item Description Scan Edge to Edge Off* On next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default 5-95 (75*) Set the quality of text on a scanned image. Text/Photo Default 5-95 (75*) Set the quality - Lexmark CX923 | Users Guide PDF - Page 129
printer menus 129 Menu item Description Custom Job Scanning Off* On Turn on scanning of custom jobs by default asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu Archival Version and Archival (PDF/A) are supported only when PDF Version is set - Lexmark CX923 | Users Guide PDF - Page 130
based on the content source of the original document. Color Black and White Gray Color* Auto Set the printer to capture file content in color or in mono. Resolution 75 dpi 150 dpi* 200 dpi 300 dpi of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 131
printer menus 131 Advanced Imaging Menu item Description Color Balance Cyan (0*) Magenta (0*) Yellow (0*) Adjust the color intensity for cyan, magenta, and yellow. Color Dropout Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default factory default setting. - Lexmark CX923 | Users Guide PDF - Page 132
. Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 133
Understanding the printer menus 133 Menu item Description Color Off On* Print a flash drive file in color. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Keep the pages the paper is bound when performing two‑sided printing. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 134
Understanding the printer menus 134 Menu item Description Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side . Blank Pages Do Not Print* Print Print blank pages in a print job. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 135
Show all IPv6 addresses. Reset Print Server Reset all active network connections to the printer. Note: This setting printer to connect to a network. Enable LLDP Off* On Enable Link Layer Discovery Protocol (LLDP) in the printer. Note: An asterisk (*) next to a value indicates the factory default - Lexmark CX923 | Users Guide PDF - Page 136
(On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix Lexmark Mobile Assistant. Configure the wireless connection using the control panel. Establish a Wi‑Fi network and enable network security. Enable Wi-Fi Direct‑capable devices to connect to the printer - Lexmark CX923 | Users Guide PDF - Page 137
the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All - Lexmark CX923 | Users Guide PDF - Page 138
to a value indicates the factory default setting. TCP/IP Note: This menu appears only in network printers or printers attached to print servers. BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto - Lexmark CX923 | Users Guide PDF - Page 139
Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP printer. Note: When enabled, the option for this setting is 100-1000000 Kilobits/second. Enable TLSv1.0 Off On* Enable the TLSv1.0 protocol. Note: An asterisk (*) next to a value indicates the factory default - Lexmark CX923 | Users Guide PDF - Page 140
next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print drivers and applications. SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password - Lexmark CX923 | Users Guide PDF - Page 141
Device Certificate Specify an IPSec certificate. Pre‑Shared Key Authenticated Connections Host [x] Configure the authenticated connections of the printer. Certificate Authenticated Connections Host [x] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 142
require authentication before allowing access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90 - Lexmark CX923 | Users Guide PDF - Page 143
64000 (0*) Set the packet size for data transmission. Note: An asterisk (*) next to a value indicates the factory default setting. USB Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires Off it, regardless of - Lexmark CX923 | Users Guide PDF - Page 144
message of the notification e‑mail. Message Note: An asterisk (*) next to a value indicates the factory default setting. Google Cloud Print Menu item Description Registration Register Register the printer to the Google Cloud Print server. Note: An asterisk (*) next to a value indicates the - Lexmark CX923 | Users Guide PDF - Page 145
printer to process PDF files as an image for faster printing. Note: An asterisk (*) next to a value indicates the factory default setting. Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Specify the service - Lexmark CX923 | Users Guide PDF - Page 146
Understanding the printer menus 146 Security Login Methods Manage Permissions Menu item Function Access Access Scan Hard Disk ‑ Print Hard Disk ‑ Color Print Hard Disk ‑ Scan Description Control access to the printer functions. Note: Some menu items appear only when a hard disk is installed. - Lexmark CX923 | Users Guide PDF - Page 147
guration Operator Panel Lock Import / Export All Settings Out of Service Erase Apps New Apps Card Copy Scan Center Scan Center Custom printer. Add User User Name/Password User Name Password PIN Create local accounts and specify their access to the printer functions, administrative menus, printer - Lexmark CX923 | Users Guide PDF - Page 148
) 19 ‑ Local Use 3 (local3) 20 ‑ Local Use 4 (local4) 21 ‑ Local Use 5 (local5) 22 ‑ Local Use 6 (local6) 23 ‑ Local Use 7 (local7) Specify a facility code that the printer uses when sending log events to a remote server. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 149
Understanding the printer menus 149 Menu item Description Severity of Events to Log 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ how the log file terminates the end of each line. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 150
in the printer memory or hard disk, then the expiration time for those print jobs does not change to the new default value. • If the printer is turned off, then all confidential jobs held in the printer memory are deleted. Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark CX923 | Users Guide PDF - Page 151
all print jobs. Off* On Keep duplicate documents Set the printer to print other documents with the same file name without overwriting Off* any of the print jobs. On Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when - Lexmark CX923 | Users Guide PDF - Page 152
Off* On Let the user log in before printing. Default Print Permission Login User Name/Password* User Name Set the default login for Print Permission. Security Reset Jumper Enable "Guest" access* No Effect Specify user access to the printer. Notes: • The jumper is located beside a lock icon on - Lexmark CX923 | Users Guide PDF - Page 153
Menu item Description Minimum Password Length 0-32 Specify the password length. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains the printer menus. Device Menu item - Lexmark CX923 | Users Guide PDF - Page 154
to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Help Menu item Print All Guides Color Quality Guide Connection Guide Copy Guide E‑mail Guide Fax Guide Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide - Lexmark CX923 | Users Guide PDF - Page 155
Understanding the printer menus 155 Troubleshooting Troubleshooting Menu item Print Quality Test Pages Cleaning the Scanner Description Print sample pages to identify and correct print quality defects. Print instructions on how to clean the scanner. - Lexmark CX923 | Users Guide PDF - Page 156
then touch ERASE. 3 Select Start initial setup wizard or Leave printer offline, and then touch Next. 4 Start the operation. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check - Lexmark CX923 | Users Guide PDF - Page 157
the instructions on the display. Notes: • To avoid loss of data, do not turn off the printer printer unavailable for other tasks. • After encryption, the printer automatically restarts. Restoring factory default settings 1 From the home screen, touch Settings > Device > Restore Factory Defaults - Lexmark CX923 | Users Guide PDF - Page 158
Securing the printer 158 Disposing of a printer hard disk • Degaussing-Flushes the hard disk with a magnetic field that erases stored data • Crushing-Physically compresses the hard disk to break component parts and - Lexmark CX923 | Users Guide PDF - Page 159
Fi network, and then type the network password. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play - Lexmark CX923 | Users Guide PDF - Page 160
. For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports - Lexmark CX923 | Users Guide PDF - Page 161
printer SSID. Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID. 3 Enter the PSK. Note: The PSK is the password printer port settings after installing an internal solutions port Notes: • If the printer , navigate to the list of printers, and then select + > - Lexmark CX923 | Users Guide PDF - Page 162
the serial port settings, and then adjust the settings, if necessary. c Apply the changes. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes - Lexmark CX923 | Users Guide PDF - Page 163
Maintaining the printer 163 Cleaning the scanner 1 Open the scanner cover. 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad - Lexmark CX923 | Users Guide PDF - Page 164
Maintaining the printer 164 • Scanner glass • Scanner glass pad 3 Close the scanner cover. - Lexmark CX923 | Users Guide PDF - Page 165
Maintaining the printer 165 Cleaning the printhead lens 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back into place. - Lexmark CX923 | Users Guide PDF - Page 166
Maintaining the printer 166 5 Insert the waste toner bottle, and then close the door. Emptying the hole punch box 1 Open door H. - Lexmark CX923 | Users Guide PDF - Page 167
Maintaining the printer 167 2 Remove, and then empty the hole punch box. 3 Insert the hole punch box. 4 Close the door. - Lexmark CX923 | Users Guide PDF - Page 168
your printer may display an error indicating the presence of the reset item. Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Lexmark CX920, CX921 - Lexmark CX923 | Users Guide PDF - Page 169
Color photoconductor unit Part number 76C0PK0 76C0PV0 Ordering a waste toner bottle Item Waste toner bottle Part number 54G0W00 Ordering staple cartridges Item Staple cartridges Part number 25A0013 Ordering maintenance kits Lexmark CX920, CX921, CX922, CX923, CX924, and CX927 maintenance kits - Lexmark CX923 | Users Guide PDF - Page 170
Maintaining the printer 170 Maintenance kits HCF rollers maintenance kit Lexmark CX922, CX923, and CX924 maintenance kits Maintenance kits 300K transfer belt maintenance kit Fuser maintenance kit Lexmark CX920, CX921, and CX927 maintenance kits Maintenance kits 300K transfer belt maintenance kit - Lexmark CX923 | Users Guide PDF - Page 171
Maintaining the printer 171 Replacing parts and supplies Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Shake the toner cartridge three times. - Lexmark CX923 | Users Guide PDF - Page 172
Maintaining the printer 172 5 Insert the new toner cartridge. 6 Remove the waste toner bottle. - Lexmark CX923 | Users Guide PDF - Page 173
Maintaining the printer 173 7 Using the printhead wiper, clean the printhead lens. 8 Insert the wiper back into place. 9 Insert the waste toner bottle, and then close the door. - Lexmark CX923 | Users Guide PDF - Page 174
174 Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive - Lexmark CX923 | Users Guide PDF - Page 175
Maintaining the printer 175 4 Unpack the new photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. - Lexmark CX923 | Users Guide PDF - Page 176
Maintaining the printer 176 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place. - Lexmark CX923 | Users Guide PDF - Page 177
Maintaining the printer 177 8 Insert the waste toner bottle, and then close the door. - Lexmark CX923 | Users Guide PDF - Page 178
Maintaining the printer 178 Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back to into place. 5 Unpack the new waste toner bottle. - Lexmark CX923 | Users Guide PDF - Page 179
Maintaining the printer 179 6 Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller - Lexmark CX923 | Users Guide PDF - Page 180
Maintaining the printer 180 1 Turn off the printer. 2 Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: - Use the screwdriver stored inside door A. - To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray. - Lexmark CX923 | Users Guide PDF - Page 181
: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow - Lexmark CX923 | Users Guide PDF - Page 182
Maintaining the printer 182 4 Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. - Lexmark CX923 | Users Guide PDF - Page 183
Maintaining the printer 183 5 Locate the rollers. 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. 8 Close doors D and C. 9 Insert the trays, and then turn on the printer. - Lexmark CX923 | Users Guide PDF - Page 184
: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow - Lexmark CX923 | Users Guide PDF - Page 185
Maintaining the printer 185 3 Using the screwdriver stored inside door A, remove the door stopper. 4 Loosen the screws that secure the transfer belt. - Lexmark CX923 | Users Guide PDF - Page 186
Maintaining the printer 186 5 Remove the paper guide. 6 Remove the transfer belt. 7 Unpack the new transfer belt. Warning-Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. 8 Insert the new transfer belt until it clicks into place. - Lexmark CX923 | Users Guide PDF - Page 187
187 9 Using the printhead wiper, clean the printhead lens. 10 Insert the paper guide. 11 Secure the transfer belt. 12 Reattach the door stopper. 13 Close the door, and then turn on the printer. Replacing the transfer roller 1 Open door C. Notes: • Make sure that the door does not hit any cable - Lexmark CX923 | Users Guide PDF - Page 188
Maintaining the printer 188 2 Remove the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close the door. - Lexmark CX923 | Users Guide PDF - Page 189
Maintaining the printer 189 Replacing the ADF separator roller 1 Turn off the printer. 2 Remove the ADF separator pad. - Lexmark CX923 | Users Guide PDF - Page 190
Maintaining the printer 190 3 Remove the ADF separator roller. 4 Unpack the new separator roller. 5 Insert the new separator roller. - Lexmark CX923 | Users Guide PDF - Page 191
Maintaining the printer 191 6 Insert the separator pad. 7 Turn on the printer. Replacing the ADF pick and feed rollers 1 Turn off the printer. - Lexmark CX923 | Users Guide PDF - Page 192
Maintaining the printer 192 2 Open door B. 3 Remove the ADF pick and feed rollers. 4 Unpack the new pick and feed rollers. - Lexmark CX923 | Users Guide PDF - Page 193
Maintaining the printer 193 5 Insert the new pick and feed rollers. 6 Close the door, and then turn on the printer. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher 1 Slide the staple finisher. - Lexmark CX923 | Users Guide PDF - Page 194
Maintaining the printer 194 2 Remove the empty staple cartridge. 3 Unpack the new staple cartridge. - Lexmark CX923 | Users Guide PDF - Page 195
Maintaining the printer 195 4 Insert the new staple cartridge until it clicks into place. 5 Slide the finisher back into place. Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H. - Lexmark CX923 | Users Guide PDF - Page 196
Maintaining the printer 196 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. 4 Insert the new staple cartridge until it clicks into place. 5 Close the door. - Lexmark CX923 | Users Guide PDF - Page 197
Maintaining the printer 197 Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. - Lexmark CX923 | Users Guide PDF - Page 198
options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the - Lexmark CX923 | Users Guide PDF - Page 199
sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring the - Lexmark CX923 | Users Guide PDF - Page 200
and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there - Lexmark CX923 | Users Guide PDF - Page 201
tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media - Lexmark CX923 | Users Guide PDF - Page 202
paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Note : When Jam Recovery is set to On or Auto, the printer reprints jammed pages. Jam locations 1 Automatic document feeder (ADF) 2 Door - Lexmark CX923 | Users Guide PDF - Page 203
Clearing jams 203 Jam locations 7 Staple finisher 8 Finisher • Booklet finisher • Staple, hole punch finisher Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open door B. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark CX923 | Users Guide PDF - Page 204
Clearing jams 204 5 Open door B1. 6 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 7 Close the door. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark CX923 | Users Guide PDF - Page 205
from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. 4 Close the door. 5 Flex, fan, and align the - Lexmark CX923 | Users Guide PDF - Page 206
Clearing jams 206 Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. 2 Remove the jammed paper from any of the - Lexmark CX923 | Users Guide PDF - Page 207
Clearing jams 207 • Below the fuser area • Duplex area - Lexmark CX923 | Users Guide PDF - Page 208
Clearing jams 208 • Above the duplex area 3 Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the trays, and then close the door. - Lexmark CX923 | Users Guide PDF - Page 209
Clearing jams 209 Paper jam in door D 1 Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. 2 Open the optional tray, - Lexmark CX923 | Users Guide PDF - Page 210
Clearing jams 210 3 Close the tray, and then close the door. Paper jam in the 3000‑sheet tray 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark CX923 | Users Guide PDF - Page 211
Clearing jams 211 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the door, and then slide the tray back into place. Paper jam in the booklet finisher 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper - Lexmark CX923 | Users Guide PDF - Page 212
Clearing jams 212 2 Open door J. - Lexmark CX923 | Users Guide PDF - Page 213
Clearing jams 213 3 Open door H. 4 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J - Lexmark CX923 | Users Guide PDF - Page 214
Clearing jams 214 • Areas H1 and H2 • Area H6 - Lexmark CX923 | Users Guide PDF - Page 215
Clearing jams 215 5 Pull out the booklet maker. 6 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8 • Area H9 - Lexmark CX923 | Users Guide PDF - Page 216
Clearing jams 216 • Area H10 7 Push the booklet maker back into place. 8 Close doors H and J. Paper jam in the staple finisher 1 Remove paper from the staple finisher bin. 2 Slide the staple finisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark CX923 | Users Guide PDF - Page 217
Clearing jams 217 If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the finisher bin, and then remove the jammed paper. 3 Slide the finisher back into place. Staple jam in the staple finisher 1 Slide the staple finisher. - Lexmark CX923 | Users Guide PDF - Page 218
Clearing jams 218 2 Remove the staple cartridge holder. 3 Remove the loose staples. - Lexmark CX923 | Users Guide PDF - Page 219
Clearing jams 219 4 Insert the staple cartridge holder until it clicks into place. 5 Slide the finisher back into place. Staple jam in the staple, hole punch finisher 1 Open door H. - Lexmark CX923 | Users Guide PDF - Page 220
Clearing jams 220 2 Remove the staple cartridge holder. 3 Remove the loose staples. - Lexmark CX923 | Users Guide PDF - Page 221
Clearing jams 221 4 Insert the staple cartridge holder until it clicks into place. 5 Close the door. Staple jam in the booklet finisher 1 Open door H, and then pull out the booklet maker. - Lexmark CX923 | Users Guide PDF - Page 222
Clearing jams 222 2 Remove the staple cartridge holder. 3 Remove the loose staples. - Lexmark CX923 | Users Guide PDF - Page 223
Clearing jams 223 4 Insert the staple cartridge holder until it clicks into place. 5 Push the booklet maker back into place, and then close the door. - Lexmark CX923 | Users Guide PDF - Page 224
Troubleshooting 224 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the printer is on. Yes Go to step 2. Is the printer on? Step 2 Make sure that the printer Go to step 4. Is your browser supported? Step 4 Check if the network connection - Lexmark CX923 | Users Guide PDF - Page 225
Troubleshooting 225 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved. No Contact customer support. Unable to read flash drive Action Step 1 Check if the printer is not busy processing another print, copy, scan, or fax job. Yes Go to step - Lexmark CX923 | Users Guide PDF - Page 226
Troubleshooting 226 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer print driver. Note: If necessary, manually add the internal option in the print driver to make - Lexmark CX923 | Users Guide PDF - Page 227
or part. For more information, see "Using genuine Lexmark parts and supplies" on page 168. If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter. 1 From the control panel, navigate to: Settings > Device > Maintenance - Lexmark CX923 | Users Guide PDF - Page 228
of purchase. Scanner maintenance required, use ADF Kit The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative, and then report the message. Paper feed problems Envelope seals when printing Action Step 1 a Use an - Lexmark CX923 | Users Guide PDF - Page 229
1 The problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are positioned the document. The problem is solved. Do the trays link correctly? Check tray connection Try one or more of the following: • Turn off the printer, wait for about - Lexmark CX923 | Users Guide PDF - Page 230
Troubleshooting 230 3 Remove the indicated tray. printer. If the error occurs again, then: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Contact customer support. jams occur frequently? No The problem is solved. The problem is solved. - Lexmark CX923 | Users Guide PDF - Page 231
Troubleshooting 231 Action Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Do paper jams occur frequently? Yes Contact customer support. No The problem is solved. - Lexmark CX923 | Users Guide PDF - Page 232
Troubleshooting 232 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select - Lexmark CX923 | Users Guide PDF - Page 233
. Note: Rough paper texture and heavy paper weight may print more slowly. b Print the document. Is the printer printing slow? Step 6 Remove held jobs. Go to step 7. Is the printer printing slow? 233 No The problem is solved. The problem is solved. The problem is solved. The problem is solved. - Lexmark CX923 | Users Guide PDF - Page 234
Troubleshooting 234 Action Yes Step 7 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information, see "Selecting a location for - Lexmark CX923 | Users Guide PDF - Page 235
white pages 235 Yes The problem is solved. No Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through - Lexmark CX923 | Users Guide PDF - Page 236
problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer on the printer control panel. Navigate to: Settings > Print > Quality > Toner Darkness b Print the document. The problem is solved. - Lexmark CX923 | Users Guide PDF - Page 237
too dark? Yes Contact customer support. No The problem is solved. Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate - Lexmark CX923 | Users Guide PDF - Page 238
customer support. The problem is solved. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer - Lexmark CX923 | Users Guide PDF - Page 239
Troubleshooting 239 Action Yes Step 2 a Remove, and then insert the imaging kit. Contact customer support. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the - Lexmark CX923 | Users Guide PDF - Page 240
problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer on the printer control panel. Navigate to: Settings > Print > Quality > Toner Darkness b Print the document. The problem is solved. - Lexmark CX923 | Users Guide PDF - Page 241
sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document. No The problem is solved. Is the print light? Step 5 Check if paper has texture or rough finishes - Lexmark CX923 | Users Guide PDF - Page 242
panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes a Remove the toner cartridge of the missing color. b Remove the imaging kit. Contact customer support. Warning-Potential Damage: Do - Lexmark CX923 | Users Guide PDF - Page 243
Troubleshooting 243 Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. No Contact customer support. Is the printer free of leaked toner the paper loaded. b Print the document. Go to step 4. The problem is solved. Is the print mottled? Step 4 a Load paper from - Lexmark CX923 | Users Guide PDF - Page 244
Troubleshooting 244 Paper curl Action Yes Step 1 Go to step 2. a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document. No The problem is solved. Is the paper curled? Step 2 Go to step 3. a Depending on your operating system, specify the paper - Lexmark CX923 | Users Guide PDF - Page 245
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 a Adjust the paper guides in the tray to - Lexmark CX923 | Users Guide PDF - Page 246
the document. Contact customer support. No The problem is solved. Is the printer printing solid color or black images? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test - Lexmark CX923 | Users Guide PDF - Page 247
Contact customer support. The problem is solved. Are text or images cut off? Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models - Lexmark CX923 | Users Guide PDF - Page 248
customer The problem is support. solved. Does toner easily rub off? Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press - Lexmark CX923 | Users Guide PDF - Page 249
density uneven? Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. • If horizontal - Lexmark CX923 | Users Guide PDF - Page 250
customer support. The problem is solved. Do dark lines appear on prints? Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models - Lexmark CX923 | Users Guide PDF - Page 251
white lines appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. - Lexmark CX923 | Users Guide PDF - Page 252
Do vertical white lines appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. - Lexmark CX923 | Users Guide PDF - Page 253
Take note of the distance, and then contact customer support. Do the repeating defects match any of the measurements? The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk - Lexmark CX923 | Users Guide PDF - Page 254
? Step 7 Install the correct print driver. The problem is solved. Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Contact customer support. Is the printer responding? Job prints from the - Lexmark CX923 | Users Guide PDF - Page 255
the document printed from the correct tray? No Go to step 3. Contact customer support. Color quality problems Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 Adjust the toner darkness. 3 Apply the changes. Modifying the colors in printed output 1 From the home - Lexmark CX923 | Users Guide PDF - Page 256
Troubleshooting 256 Object type RGB Image RGB Text RGB Graphics CMYK Image , yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How - Lexmark CX923 | Users Guide PDF - Page 257
Troubleshooting 257 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual particular color‑matching problem depends on: • The Color Correction setting being used (Auto, Off, or Manual) • The - Lexmark CX923 | Users Guide PDF - Page 258
Troubleshooting 258 Action Step 2 Perform Color Balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the settings. c Print the document. Does the print appear tinted? Yes Contact customer support. No The problem is solved. Faxing - Lexmark CX923 | Users Guide PDF - Page 259
printer to that wall jack. Can you send or receive a fax? Step 5 The problem is Check if the printer is connected to an analog phone service that supports analog use. For more information, contact your DSL provider. • If you are using a private branch exchange (PBX) telephone service, then - Lexmark CX923 | Users Guide PDF - Page 260
number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not printer is printing blank pages, then see "Blank or white pages" on page 235. The problem is solved. Can you receive faxes? No Go to step 2. Contact customer support - Lexmark CX923 | Users Guide PDF - Page 261
a From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. b Correct any to step 2. Contact customer support. Scanning problems Adjusting scanner registration 1 From Configuration Menu > Scanner Configuration > Scanner Manual Registration. 2 In the Print Quick Test menu, - Lexmark CX923 | Users Guide PDF - Page 262
Troubleshooting 262 Notes: • To align Front ADF Registration, place the test page faceup, that came with the printer. b Resend the scan job. Can you send the scan job? No Go to step 2. Contact customer support. Partial copies of document or photo Action Yes Step 1 The problem is a Make - Lexmark CX923 | Users Guide PDF - Page 263
Troubleshooting 263 Poor copy quality Action Yes Step 1 The problem is a Clean the scanner glass and the ADF glass with a damp, soft, solved. lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass. For more information, see "Cleaning the scanner" - Lexmark CX923 | Users Guide PDF - Page 264
is solved. Is the scanner responding? Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn the solved. printer on. b Copy or scan the document. Is the scanner responding? No Contact customer support. No Contact customer support. No Go to step 2. Go to step - Lexmark CX923 | Users Guide PDF - Page 265
the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is - Lexmark CX923 | Users Guide PDF - Page 266
Fonts - Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) - MarkNet N8370 Wireless Print Server - IEEE 1284 hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical - Lexmark CX923 | Users Guide PDF - Page 267
Upgrading and migrating 267 3 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. 4 If the printer has a filter cover, then remove the cover. 5 Remove the controller board access cover. - Lexmark CX923 | Users Guide PDF - Page 268
Upgrading and migrating 268 Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. - Lexmark CX923 | Users Guide PDF - Page 269
. 11 If you removed a filter cover, then attach the cover. 12 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet - Lexmark CX923 | Users Guide PDF - Page 270
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Lexmark CX923 | Users Guide PDF - Page 271
cover. 5 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. - Lexmark CX923 | Users Guide PDF - Page 272
Upgrading and migrating 272 6 Remove the controller board shield. 7 Unpack the printer hard disk. - Lexmark CX923 | Users Guide PDF - Page 273
. 11 If you removed a filter cover, then attach the cover. 12 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet - Lexmark CX923 | Users Guide PDF - Page 274
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Lexmark CX923 | Users Guide PDF - Page 275
cover. 5 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. - Lexmark CX923 | Users Guide PDF - Page 276
Upgrading and migrating 276 6 Remove the controller board shield. - Lexmark CX923 | Users Guide PDF - Page 277
. 11 If you removed a filter cover, then attach the cover. 12 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet - Lexmark CX923 | Users Guide PDF - Page 278
of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Lexmark CX923 | Users Guide PDF - Page 279
Upgrading and migrating 279 4 Remove the controller board shield. - Lexmark CX923 | Users Guide PDF - Page 280
Upgrading and migrating 280 5 Open the port access door. 6 Remove the option slot cover. Note: Using a Phillips screwdriver, remove the screw. Lift the cover, and then pull it out completely. 7 Unpack the wireless print server, and then pass it through the option slot. - Lexmark CX923 | Users Guide PDF - Page 281
Upgrading and migrating 281 8 Attach the thumbscrews. 9 Connect the wireless print server to the controller board. - Lexmark CX923 | Users Guide PDF - Page 282
or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the - Lexmark CX923 | Users Guide PDF - Page 283
the stabilizing feet to the tray, and then remove the adhesive cover. 5 Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift - Lexmark CX923 | Users Guide PDF - Page 284
Upgrading and migrating 284 6 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. - Lexmark CX923 | Users Guide PDF - Page 285
Upgrading and migrating 285 7 Connect the tray connector to the printer. 8 Open trays 2 and 3. - Lexmark CX923 | Users Guide PDF - Page 286
, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 12 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print - Lexmark CX923 | Users Guide PDF - Page 287
or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the - Lexmark CX923 | Users Guide PDF - Page 288
Upgrading and migrating 288 4 Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. 5 Open trays 2 and 3. - Lexmark CX923 | Users Guide PDF - Page 289
the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear 7 Close the trays. 8 Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or - Lexmark CX923 | Users Guide PDF - Page 290
Upgrading and migrating 290 9 Remove the stabilizing feet from the tray. - Lexmark CX923 | Users Guide PDF - Page 291
Upgrading and migrating 291 10 Remove the adhesive covers. 11 Open the tray, and then remove the mounting bracket and rail covers. - Lexmark CX923 | Users Guide PDF - Page 292
Upgrading and migrating 292 12 Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. 13 Attach the rail, and then attach the mounting bracket and rail covers. 14 Close the tray. - Lexmark CX923 | Users Guide PDF - Page 293
Upgrading and migrating 293 15 Using the side handles, align the printer with the tray, and then lower the printer into place. 16 Align the 3000‑sheet tray with the printer, and then attach the mounting post. - Lexmark CX923 | Users Guide PDF - Page 294
Upgrading and migrating 294 17 Secure the tray cable with the clamp. - Lexmark CX923 | Users Guide PDF - Page 295
Upgrading and migrating 295 18 Connect the tray cable to the printer. 19 Attach the tray cable cover. - Lexmark CX923 | Users Guide PDF - Page 296
Upgrading and migrating 296 20 Slide the tray until it clicks into place. 21 Attach the stabilizing feet to the printer. - Lexmark CX923 | Users Guide PDF - Page 297
Upgrading and migrating 297 22 Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. 23 Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. • Front - Lexmark CX923 | Users Guide PDF - Page 298
, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 26 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print - Lexmark CX923 | Users Guide PDF - Page 299
or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the - Lexmark CX923 | Users Guide PDF - Page 300
Upgrading and migrating 300 5 Remove the adhesive cover, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail. - Lexmark CX923 | Users Guide PDF - Page 301
Upgrading and migrating 301 7 Remove the paper guides. 8 Attach the sensor cover. - Lexmark CX923 | Users Guide PDF - Page 302
Upgrading and migrating 302 9 Insert the finisher. 10 Secure the finisher to the printer. Note: Use the screw that came with the finisher. - Lexmark CX923 | Users Guide PDF - Page 303
Upgrading and migrating 303 11 Attach the finisher slide rail cover. Note: Use the screws that came with the finisher. 12 Remove the filter cover. Note: This step is applicable only in some printer models. - Lexmark CX923 | Users Guide PDF - Page 304
Upgrading and migrating 304 13 Connect the finisher cable to the printer. 14 Reattach the filter cover. Note: This step is applicable only in some printer models. - Lexmark CX923 | Users Guide PDF - Page 305
printer and may result in a risk of fire, property damage, or poor printer performance. 16 Turn on the printer. Add the finisher in the print driver to injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord - Lexmark CX923 | Users Guide PDF - Page 306
Upgrading and migrating 306 5 Remove the standard bin, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the paper guides. 7 Insert the paper transport. Note: Use the screws that came with the finisher. - Lexmark CX923 | Users Guide PDF - Page 307
Upgrading and migrating 307 8 Attach the finisher to the printer. - Lexmark CX923 | Users Guide PDF - Page 308
Upgrading and migrating 308 9 Insert the staple cartridge into the finisher until it clicks into place. 10 Remove the filter cover. Note: This step is applicable only in some printer models. - Lexmark CX923 | Users Guide PDF - Page 309
Upgrading and migrating 309 11 Connect the finisher cable to the printer. 12 Reattach the filter cover. Note: This step is applicable only in some printer models. - Lexmark CX923 | Users Guide PDF - Page 310
Upgrading and migrating 310 13 Secure the cable. 14 Insert the bins. Notes: • Use the screws that came with the finisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet finisher. - Lexmark CX923 | Users Guide PDF - Page 311
CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the home screen - Lexmark CX923 | Users Guide PDF - Page 312
driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a - Lexmark CX923 | Users Guide PDF - Page 313
Upgrading and migrating 313 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy - Lexmark CX923 | Users Guide PDF - Page 314
of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product - Lexmark CX923 | Users Guide PDF - Page 315
and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer - Lexmark CX923 | Users Guide PDF - Page 316
CX921, CX927); 56 (CX922, CX923); 57 (CX924) Ready 25 (CX920, CX921, CX927); 26 (CX922); 29 (CX923); 28 (CX924) Values are subject to change. See www.lexmark.com for current values. Waste of the printer or supplies in the same manner as normal household waste. Consult your local authorities for - Lexmark CX923 | Users Guide PDF - Page 317
such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is - Lexmark CX923 | Users Guide PDF - Page 318
is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following specifications: Class IIIb (3b) AlGaAs Nominal output power - Lexmark CX923 | Users Guide PDF - Page 319
a high‑level energy‑saving mode. 2.75 (CX920); 1.51 (CX921, CX927); 2.71 (CX922); 2.78 (CX923); 1.22 (CX924 are subject to change. See www.lexmark.com for current values. Sleep Mode period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): - Lexmark CX923 | Users Guide PDF - Page 320
Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits the analog facsimile card: Lexmark Regulatory Type/Model Number telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack - Lexmark CX923 | Users Guide PDF - Page 321
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark - Lexmark CX923 | Users Guide PDF - Page 322
the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service adapter is required. The Lexmark part number is 80D1873. any 30 minute period for any single manual call initiation, and • The equipment shall - Lexmark CX923 | Users Guide PDF - Page 323
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use - Lexmark CX923 | Users Guide PDF - Page 324
this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232-2000 E-mail: [email protected] Industry Canada compliance statement This Class A digital apparatus - Lexmark CX923 | Users Guide PDF - Page 325
OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, of original purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase as shown - Lexmark CX923 | Users Guide PDF - Page 326
attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its - Lexmark CX923 | Users Guide PDF - Page 327
, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to - Lexmark CX923 | Users Guide PDF - Page 328
ADF registration 261 adjusting darkness fax 71 adjusting default volume headphone 25 speaker 24 adjusting speech rate Voice Guidance 24 adjusting the brightness printer display 199 adjusting the brightness of the printer display 199 adjusting toner darkness 255 AirPrint using 46 Android device - Lexmark CX923 | Users Guide PDF - Page 329
address 72 customer support contacting 265 customizing passwords 25 enabling the USB port 225 enabling Wi‑Fi Direct 160 encrypting printer the printer 55 using the scanner glass 54 F factory default settings service 64 DSL connection 61 standard telephone line connection 57 VoIP 62 fax troubleshooting - Lexmark CX923 | Users Guide PDF - Page 330
slot 156 M Magnification mode enabling 24 maintenance kit ordering 169 making copies 51 managing screen saver 20 manual color correction 255 memory card 266 installing 266 menu 802.1x 142 About this Printer 88 Accessibility 82 Bin Configuration 101 Confidential Print Setup 150 Configuration Menu 83 Copy - Lexmark CX923 | Users Guide PDF - Page 331
supplies staple cartridges 169 toner cartridges 168 waste toner bottle 169 organizing cables driver hardware options, adding 312 print job canceling from the computer 50 canceling from the printer control panel 50 print jobs not printed 234 Print Quality Test Pages 155 print quality troubleshooting - Lexmark CX923 | Users Guide PDF - Page 332
Non‑Lexmark supply 227 Not enough free space in flash memory for resources 227 Scanner maintenance required, use ADF Kit 228 Unformatted flash detected 227 printer options troubleshooting cannot detect internal option 226 printer port settings changing 161 printer settings restoring factory default - Lexmark CX923 | Users Guide PDF - Page 333
staple cartridges 169 waste toner bottle 169 supply notifications configuring 170 supply usage counters resetting 227 supported file types 48 supported flash drives 48 supported paper sizes 36 supported paper types 41 supported paper weights 44 T toner cartridge replacing 171 toner cartridges ordering - Lexmark CX923 | Users Guide PDF - Page 334
232 tray linking does not work 229 troubleshooting, print quality blank pages 235 crooked print ports 14 using Display Customization 20 using genuine Lexmark parts and supplies 168 using the ADF copying W waste toner bottle ordering 169 replacing 178 wireless network connecting the printer to
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 |
 |
CX920, CX921, CX922, CX923,
CX924, CX927 MFPs
User's Guide
May 2020
www.lexmark.com
Machine type(s):
7559
Models:
078, 178, 378, 578, 778