Lexmark E360d Service Manual - Page 54

Media never picks, Media occasionally mispicks or picks multiple sheets at once, Media skews - e360dn service manual

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4513-420, -430 Media never picks FRU Paper feed (pick tires) tray 1 Paper feed (pick tires) tray 2 Media drive ASM Media feed clutch ASM Manual feed clutch ASM P/U and manual feed solenoid ACM drive shaft Action Open the left cover, and verify that the solenoids and clutches are functioning when an attempt is made to feed the media. Make sure the rubber tires on the ACM are installed and clean. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. Media occasionally mispicks or picks multiple sheets at once FRU Tray 1 Tray 2 (option) Paper pick tires (Tray 1 or tray 2) ACM clutch Manual feed clutch Media feed clutch ASM (tray 1 only) Manual feed clutch solenoid Controller board P/U and manual feed solenoid ASM Action Check tray for media catch points. If the sheet being fed stops momentarily, then the ACM applies additional vertical force, causing additional sheets to feed. Do not mix media types in one tray. Check the tires in the ACM assembly for signs of wear or damage. Replace the tires as necessary. Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted. Replace the faulty part. Disconnect the solenoid cable at J26 on the controller board and measure the resistance across cable pins 1 and 2. • The resistance should be approximately 70 ohms. • If it is not, then replace the solenoid. • If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at J26 should be +24 V dc. See "Controller board service check" on page 2-22 for more information. Replace controller board as necessary. Media skews FRU Paper feed (pick tires) tray 1 Paper feed (pick tires) tray 2 Tray 1 Tray 2 (option) Action Check tires for debris. If tires are new, then try reversing each on its hub. Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be too wide when the stack is short. 2-28 Lexmark™ E360d, E360dn

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2-28
Lexmark™ E360d, E360dn
4513-420, -430
Media never picks
Media occasionally mispicks or picks multiple sheets at once
Media skews
FRU
Action
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Media drive ASM
Media feed clutch ASM
Manual feed clutch ASM
P/U and manual feed solenoid
ACM drive shaft
Open the left cover, and verify that the solenoids and clutches are functioning
when an attempt is made to feed the media.
Make sure the rubber tires on the ACM are installed and clean.
Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as
necessary.
FRU
Action
Tray 1
Tray 2 (option)
Check tray for media catch points.
If the sheet being fed stops momentarily, then the ACM applies additional vertical force,
causing additional sheets to feed.
Do not mix media types in one tray.
Paper pick tires
(Tray 1 or tray 2)
Check the tires in the ACM assembly for signs of wear or damage.
Replace the tires as necessary.
ACM clutch
Manual feed clutch
Media feed clutch ASM
(tray 1 only)
Manual feed clutch
solenoid
Open left cover, and observe the solenoid and clutch actions at the ACM and manual
feed shafts as a print job is attempted.
Replace the faulty part.
Controller board
P/U and manual feed
solenoid ASM
Disconnect the solenoid cable at J26 on the controller board and measure the resistance
across cable pins 1 and 2.
•
The resistance should be approximately 70 ohms.
•
If it is not, then replace the solenoid.
•
If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at
J26 should be +24 V dc. See
“Controller board service check” on page 2-22
for
more information.
Replace controller board as necessary.
FRU
Action
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Tray 1
Tray 2 (option)
Check tires for debris. If tires are new, then try reversing each on its hub.
Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may
be too wide when the stack is short.