Lexmark Genesis S816 Quick Reference Guide

Lexmark Genesis S816 Manual

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  • Lexmark Genesis S816 | Quick Reference Guide - Page 1
    Genesis S800 Series Quick Reference Guide November 2010 www.lexmark.com
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    printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a restriction that they may be used only once. After this single use, the license to use the print cartridges the power cord regularly for signs of such problems. Remove the power cord from the electrical
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    ...41 Step 3: Set your fax name and fax number 42 Step 4: Set the printer to receive faxes automatically or manually 42 Step 5: Set the number of rings...42 Step 6: Create a contact list...43 Ordering and replacing supplies 45 Ordering ink cartridges...45 Replacing ink cartridges...45 Contents 3
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    Maintaining ink cartridges...47 Using the printer software 49 Minimum system requirements...49 Installing the printer software...49 Using the Windows printer software...50 Using the Macintosh printer software...52 Printing...54 Printing a document...54 Printing on both sides of the paper (duplexing
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    Troubleshooting 73 Notices...92 Edition notice...92 Index...94 Contents 5
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    6
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    about the printer The Quick Reference Guide contains instructions on adding your printer to a wireless network, setting up a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It also includes information on troubleshooting printer setup issues
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    . These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid
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    printing and imaging tasks: • Wireless networking-Print and scan from virtually anywhere in your home or office over a secure wireless network, as well as share the printer -in two-sided printing lets you save money and the environment. • Copy-Copy documents and photos with one-touch, computer-free
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    computer, insert the installation software CD, or download the printer driver. With a CD or DVD drive (Windows/Macintosh): Without a CD or DVD drive or for Linux: Download the printer driver from Note: If the Welcome screen does not appear after a minute, then see www.lexmark.com. "Welcome screen
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    4 Use the slider to extend the paper guides. 5 Load paper. 6 Extend the paper exit tray. 1 2 2 1 About your printer 11
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    7 Connect the power cord only. Note: Do not attach the USB cable yet. 8 Make sure the printer is on. 1 2 9 Set the language on the printer control panel, and then touch OK. OK English Espan~ ol Suomi Francais 10 Confirm the language, and then touch Accept. Language You have chosen English
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    the time zone, and then touch Accept. Choose a Time Zone Estern (GMT - 5:00) Central (GMT - 6:00) Mountain (GMT - 7:00) Pacific (GMT - 8:00) Accept About your printer 13
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    . Behind the printhead access door, you will find the touch-screen cloth and the customer support label, which identifies the model number of the printer, the customer support hot line, the ink cartridge information, and the MAC address. 16 Unpack the cartridges. If your ink cartridge comes with
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    your ink cartridge comes with a muzzle cap, then remove the cap. 17 First, install each color ink cartridge. Then, use two hands to install the black cartridge. Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 18 Close the printer
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    on the alignment page are normal and not an indication of a problem. • The alignment page that prints may differ from the one shown. • Recycle the alignment page. Understanding the parts of the printer 2 3 1 5 6 7 4 Use the 1 Scanner lid 2 Scanner glass 3 Scanner clip 4 Placement corner 11
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    4 Cloth storage pocket 5 Ink cartridge access 6 Paper support 7 LINE Port LINE 6 78 13 12 11 10 9 To Identify the model number of the printer, the customer support hot line, the ink tank information, and the MAC address. Access the ink cartridges. • Access the printhead. • Access paper jams
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    this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region. Connect the printer to or disconnect the printer from a power source. Protect the fax area. • Print on both sides of a sheet of paper. • Access paper jams. Release
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    1 Back To • Return to the previous screen. • Exit from one menu level to a higher one. 2 Touch-screen display • Navigate the printer menus. Note: The display is turned off in Power Saver mode. • Change settings. • View printer messages and animation. 3 Home Return to the home screen. 4 Help
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    documents. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. PictBridge View, select, or print photos. Note: This icon appears only when you return to the home screen while a PictBridge-enabled camera is connected to the
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    icon Description • View the current ink levels of the installed cartridges. • Access cartridge maintenance and information functions. 7 Setup icon Access the setup menu and change printer settings. 8 2-Sided icon 2 1 1-Sided icon Print on both sides or on one side of a sheet of paper. Note
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    in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. The Memory Device screen appears on the display. Notes: • If the printer does not recognize the memory device, then remove and reinsert a supported one. • If a flash drive or a digital
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    Supported memory cards and file types Memory Card File Type • Secure Digital (SD) Documents: • Secure Digital High Capacity (SDHC) • .doc ( Stick PRO Duo (with adapter) Images: • xD-Picture Card • JPEG • xD-Picture Card (Type H) • TIFF • xD-Picture Card (Type M) About your printer 23
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    and troubleshoot basic networking problems. For additional networking information or other information about the printer, see the comprehensive User's Guide available in your printer program folder, on the installation software CD, or on our Web site at http://support.lexmark.com. For Windows users
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    information for your network, then see the documentation that came with the access point, or contact your system support person. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no
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    up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD
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    detected and configured for you. 1 Make sure your access point (wireless router) supports WPS. 2 Insert the installation software CD and follow the instructions on the computer screen. Notes: • If you are using the PIN method to add your printer using WPS, then make sure you type all eight digits
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    your box is turned on and that your computer is on and connected to your wireless network. Adding the printer to your wireless network 1 Set up your printer for wireless networking using the setup instructions provided. Stop when you are prompted to select a network. 2 If there is an association
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    of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete installation. Setting up the printer on a wireless network 29
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    telephone service. Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto
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    answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port. Setting up the
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    signal on the line and takes over the call. • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically
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    ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually
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    the line port of the DSL filter to the wall jack. 2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter. 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the
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    Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter. Make sure you use a phone splitter, not a line
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    Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of
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    to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the telephone to the port. Scenario 5: Country
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    a non-RJ-11 wall jack LINE EXT To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. 3 If you want to
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    remove the wrap plug and connect the device to the port of the printer. Connecting the printer in countries or regions that use serial connection In some countries or a telephone or answering machine into the port of the printer. This is called serial connection. Austria Belgium Denmark France
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    LINE EXT To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F
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    ports. NFN PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. Make sure the telephone line and the
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    review Step 1 or see the "Fax troubleshooting printer to receive faxes automatically. If the printer is sharing the line with a telephone subscribed to voice mail service, then set the printer to receive faxes manually to have multiple telephone numbers on one telephone line. Each telephone number
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    software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer on your computer that are supported by the fax software. In addition to the software Address Book, you may also
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    need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book, and then import it. 5 From the click Help or ? to view the help information for the fax software. Setting up the printer to fax 44
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    the Lexmark Web site at www.lexmark.com. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open
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    your ink cartridge comes with a twist cap, then twist and remove the cap. 5 Install each ink cartridge. Use two hands to install the black cartridge. Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 6 Close the printer. Ordering
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    first to save ink. • If the ink levels are too low, then you must replace the ink cartridges before you can clean the printhead nozzles. Using the printer control panel From the home screen, navigate to: > More Options > Clean Printhead or Deep Clean Printhead A cleaning page prints. Ordering and
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    Using the printer software (Windows only) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Maintenance tab > Clean cartridges 4 Follow the instructions on the computer screen. Ordering
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    * The printer driver for this operating system is available only at http://support.lexmark.com. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close
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    Access the Fax Solutions software. • Scan or e-mail a photo or document. • Edit scanned documents. • Scan documents to PDF. • Adjust settings for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Manage, edit, transfer
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    . Note: This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Notes: Printing Preferences • This program is installed automatically with the
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    2 Double-click the Web Link that you want to visit. Use Customer Support Lexmark Software Updates Lexmark Online Order Supplies Online To Contact technical support. Download and install the latest printer software. Visit the Lexmark Web site. Order ink or supplies. Using the printer software 52
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    Use Printer Registration Visit Lexmark SmartSolutions To Register your printer. • Visit the SmartSolutions Web site. • Choose your custom solutions. Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased. Using the printer software 53
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    only on select printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually. For Windows users 1 With a document
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    OK to close any printer software dialogs. 6 Click OK or Print. To return to single-sided printing, navigate to: Advanced tab > 2-Sided Printing area > select Off For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and
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    using the printer control panel 1 Load photo paper. 2 Insert a memory card, flash drive, or digital camera set to mass storage mode. The Memory Device screen appears on the display. 3 Touch View Photos. The Select Photos screen appears. 4 Touch the photo or photos you want to print. Tips: • If
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    located on the lower right side of the scanner glass. This serves as a guide for proper document placement. • To capture an instant preview scan, put the document Preview A Note: From the printer control panel, you can press to print one copy of the original document using the default settings.
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    the number of copies you want to print, and then touch Accept. 4 Touch printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually
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    side of the scanner glass. This serves as a guide for proper document placement. • To capture an instant pages and save them as one file. • To maximize scanning capacity of the printer, use the scanner clip • To initiate network scanning from the printer, make sure that "Enable network scan to computer
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    Printers > Lexmark > Utilities, open Edit Device List, and then click ? . • You may be prompted to enter a PIN if the computer requires it. • To assign a computer name and a PIN to the computer, see the Help for the printer software multiple pages and save them as one file. 5 Touch More Options to
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    e-mail using the printer software For Windows users 1 Load an original document. The Instant Preview screen appears. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > E-mail 5 Select Photo
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    Scanning to a PDF For Windows users 1 Load an original document. The Instant Preview screen appears. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > PDF Scanning starts and the scan
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    is connected to a wireless network before sending an e-mail. If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person. • Add contacts to your address
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    card. The Memory Device screen appears on the display. Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into or select the recipients: • Enter E-mail Address-Enter the e-mail address manually. • Address Book-Touch Sort by Name or Sort by Group, and then
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    7 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want to add. Touch Accept every time you add a recipient. Note: You can send an e-mail to up to 30 recipients. 8 Touch Send. E-mailing 65
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    faxes Tips for sending faxes Before you send a fax: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line on the lower right side of the scanner glass. This serves as a guide for proper document placement. • To capture an instant preview scan, put the
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    the fax software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax tab > Send a fax 4 Click Send a new fax. The Send Fax Wizard opens. 5 Follow the instructions on
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    ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. Receiving faxes manually 1 Make
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    When the telephone rings and you hear fax tones when you pick up the handset, press on the printer or *9* on the telephone attached to the printer. Note: The default code for answering faxes manually is *9*, but for increased security, you can change it to a number that only you know. You can enter
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    can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, news
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    to your computer. Stamps.com Shipping Purchase and print US Postal Service domestic shipping labels, with an option to choose the type of envelope, the weight of your package, and the delivery method. * You can select one of these solutions as your printer screen saver. Examples: • If you are
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    Using the printer software a Open the printer program folder: For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double-click
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    (Windows only). Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 Method 2 If it appears on an error
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    you troubleshoot" checklist does not solve the problem, then try the following: LAUNCH THE PRINTER CD MANUALLY For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 3 Follow the instructions
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    Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer, and then open the printhead access door. 2 Pull the latch forward, and then remove the printhead. 3 Wipe the
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    If removing and reinserting the printhead does not resolve the error, then contact customer support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try
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    the wall outlet. 1 2 4 Turn on the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the printer, and then open the front
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    the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Power
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    AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. For more information, see "Replacing ink cartridges" on page 45
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    communicating. RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any
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    have problems, then try another USB USB PORT IS ENABLED IN WINDOWS 1 Click , or PRINTER SOFTWARE Wireless troubleshooting Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The printer, the computer, and the access point (wireless
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    network, choose AirPort from the Active Services list. Locating the printer IP address • You can locate the printer IP address by viewing the printer network setup page. See the User's Guide on the software installation CD for more information on printing a network setup page. Troubleshooting 82
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    over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting
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    and printer no more than 100 feet apart. CHECK THE WIRELESS SIGNAL QUALITY Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem. CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC (Media
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    SSID of the network that the printer is connected to: a From the printer, print a network setup page. b In the Wireless section, look for SSID. 3 Compare displayed in the Network Name menu. 2 Write down the SSID. In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Troubleshooting 85
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    MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later. "Communication not available" message displays when printing wirelessly Try one or more of the following: MAKE SURE
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    this, then refer to the manual that came with your wireless router. If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting. MAKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only 1 Click , or click
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    page 90 • "Cannot run the fax software" on page 91 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER
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    PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER The printer saved in the printer memory. The printer can then printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors the receiving machine can support. 1 From the If the printer is in an
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    , and then touch Accept. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP If the printer is sharing the line with other devices, then make sure that
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    be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the "Install
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    include technical inaccuracies or typographical errors. Changes are periodically made services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
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    received, including interference that may cause undesired operation. Any questions on this statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000 For additional compliance information, see the
  • Lexmark Genesis S816 | Quick Reference Guide - Page 94
    print over wireless network 83 cannot print through USB 80 cannot receive faxes 90 cannot run fax software 91 cannot send faxes 88 cartridges, ink ordering 45 checking an unresponsive printer 73 checking the dial tone 41 checklist before you troubleshoot 73 fax troubleshooting 88 cleaning printhead
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    up printer on wireless network 24 informational solutions 70 ink conserving 7 ink cartridge access location 17 ink cartridges ordering 45 replacing 45 installing printer on wireless network (Macintosh) 26 on wireless network (Windows) 26 installing printer software 49 installing wireless printer
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    74 page does not print 77 printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 76 welcome screen did not appear automatically 74 troubleshooting, wireless cannot print over wireless network 83 U UK special wireless setup instructions 28 USB port
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    Utility 50 Printing Preferences 50 Service Center 50 Toolbar 50 Tools for Office 50 Wireless Setup Utility 50 wireless network information needed for setting up wireless printing 24 installing printer on (Macintosh) 26 installing printer on (Windows) 26 security 25 troubleshooting 81 wireless setup
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Genesis S800 Series Quick Reference Guide
November 2010
www.lexmark.com