Lexmark Impact S300 User's Guide - Page 119

How to locate a printer IP address, Start, Enter, Properties, Ports

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How to locate a printer IP address • You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): 1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both). 2 Turn on the device(s). 3 Check the IP addresses again. If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network. Try the following: • Make sure your wireless access point (wireless router) is turned on and is working. • Remove any objects that could be blocking the signal. • Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more information. If the printer and computer have valid IP addresses and the network is operation correctly, continue troubleshooting. MAKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Locate the selected port. The selected port has a check beside it in the Port column. 7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port. 8 Click OK, and then try to print again. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. Troubleshooting 119

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How to locate a printer IP address
•
You can locate the printer IP address by viewing the printer network setup page.
If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and
y are any two numbers between 0 and 255):
1
Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2
Turn on the device(s).
3
Check the IP addresses again.
If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network.
Try the following:
•
Make sure your wireless access point (wireless router) is turned on and is working.
•
Remove any objects that could be blocking the signal.
•
Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.
•
Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operation correctly, continue troubleshooting.
M
AKE
SURE
THE
WIRELESS
PORT
IS
SELECTED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
The printer folder opens.
4
Right-click the printer, and then select
Properties
from the menu.
5
Click the
Ports
tab.
6
Locate the selected port. The selected port has a check beside it in the Port column.
7
If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the
port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you
select the right printer port.
8
Click
OK
, and then try to print again.
M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
Troubleshooting
119