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Lexmark Impact S300 User's Guide - Page 90

Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems, If - printhead error

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Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	11
Ordering ink cartridges	11
Using genuine Lexmark ink cartridges	11
Replacing ink cartridges	12
Ordering paper and other supplies	13
Recycling Lexmark products	14
Using the printer control panel buttons and menus	15
Using the printer control panel	15
Changing temporary settings into new default settings	16
Changing the Power Saver timeout	17
Saving paper and energy with Eco-Mode	18
Resetting to factory settings	18
Using the printer software	19
Minimum system requirements	19
Using the Windows printer software	19
Using the Macintosh printer software	21
Finding and installing optional software	23
Updating the printer software	23
Reinstalling the printer software	24
Uninstalling the printer software	24
Installing the printer software	25
Loading paper and original documents	26
Loading paper	26
Saving paper default settings	29
Loading original documents on the scanner glass	30
Printing	31
Tips for printing	31
Printing basic documents	31
Printing a document	31
Collating printed copies	32
Printing pages in reverse order	32
Printing multiple pages on one sheet	33
Printing on both sides of the paper (duplexing) manually	34
Printing documents from a memory card or flash drive (Windows only)	35
Printing specialty documents	36
Printing envelopes	36
Printing labels	37
Printing on custom-size paper	38
Working with photos	39
Using a memory card or flash drive with the printer	39
Supported memory cards and file types	40
Printing photos using the printer control panel	40
Printing photos from a memory device using the printer software	41
Printing photos from a PictBridge-enabled digital camera	42
Printing photos from a memory device using the proof sheet	43
Printing photos from a digital camera using DPOF	44
Printing from a Bluetooth-enabled device	44
Setting up a connection between your printer and a Bluetooth-enabled device	44
Setting the Bluetooth security level	45
Printing from a Bluetooth-enabled device	46
Managing print jobs	47
Setting your printer as the default printer	47
Changing the printing mode	47
Pausing print jobs	48
Resuming print jobs	49
Canceling print jobs	49
Copying	51
Tips for copying	51
Making copies	51
Copying photos	51
Enlarging or reducing images	52
Adjusting copy quality	52
Making a copy lighter or darker	52
Collating copies using the printer control panel	53
Repeating an image on one page	53
Copying multiple pages on one sheet	54
Making a duplex copy	54
Making a duplex copy automatically	54
Making a duplex copy manually	54
Canceling copy jobs	55
Scanning	56
Tips for scanning	56
Scanning to a local or network computer	56
Scanning to a flash drive or memory card	57
Scanning photos into an editing application	57
Scanning documents into an editing application	59
Scanning directly to e-mail using the printer software	60
Scanning to a PDF	60
Scanning FAQ	61
How can I improve the quality of a scan?	61
How do I scan in black and white?	61
Why am I being asked for a PIN?	61
What is an application list, and how do I update it?	62
Canceling scan jobs	62
Networking	63
Installing the printer on a wireless network	63
Wireless network compatibility	63
Supported network security options	63
Printing a network setup page	64
Information you will need to set up the printer on a wireless network	64
Installing the printer on a wireless network	65
Installing the printer on other computers	65
Interpreting the colors of the Wi-Fi indicator light	66
Special wireless installation instructions	66
Assigning a static IP address	67
Changing wireless settings after installation	67
Advanced wireless setup	68
Creating an ad hoc wireless network	68
Adding a printer to an existing ad hoc wireless network	71
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	71
Switching between USB and wireless connections (Windows only)	71
Switching between USB and wireless connections (Macintosh only)	72
Sharing a printer in a Windows environment	73
Sharing a printer in a Macintosh environment	74
Networking FAQ	74
What is Wi-Fi Protected Setup?	74
Where do I find my WEP key or WPA passphrase?	75
What is an SSID?	75
Where do I find my SSID?	75
What is a network?	75
How do I find out what type of security my network is using?	76
How are home networks configured?	76
Why do I need an installation cable?	77
How do I attach the installation cable?	78
How are infrastructure and ad hoc networks different?	78
Finding the signal strength	79
How can I improve wireless signal strength?	80
How can I make sure my computer and printer are connected to the same wireless network?	81
Can I use my printer on a USB and a network connection at the same time?	82
What is a MAC address?	82
How do I find the MAC address?	83
What is an IP address?	83
What is TCP/IP?	84
How do I locate IP addresses?	84
How are IP addresses assigned?	84
What is a key index?	85
Maintaining the printer	86
Maintaining ink cartridges	86
Checking ink levels	86
Aligning the printhead	87
Cleaning the printhead nozzles	88
Cleaning the exterior of the printer	88
Cleaning the scanner glass	89
Troubleshooting	90
Before you troubleshoot	90
Using the Service Center to solve printer problems	90
If Troubleshooting does not solve your problem	90
Setup troubleshooting	90
Incorrect language appears on the display	91
Printhead errors	91
Software did not install	93
Print job does not print or is missing pages	93
Printer is printing blank pages	94
Printer is busy or does not respond	95
Cannot delete documents from the print queue	95
Cannot print through USB	95
Jams and misfeeds troubleshooting	96
Paper jam in the printer	96
Paper jam in the paper support	97
Paper jam in the duplex unit	97
Paper or specialty media misfeeds	98
Print troubleshooting	98
Poor quality at the edges of the page	98
Streaks or lines on printed image	99
Print speed is slow	100
Computer slows down when printing	100
Copy and scan troubleshooting	101
Copier or scanner does not respond	101
Scanner unit does not close	101
Poor copy or scanned image quality	101
Partial copies or scans of documents or photos	102
Scan was not successful	102
Scanning takes too long or freezes the computer	103
Cannot scan to a computer over a network	103
Memory card troubleshooting	103
Memory card troubleshooting checklist	103
Nothing happens when a memory card is inserted	104
Cannot print documents from a memory card or flash drive	104
Photos do not transfer from a memory card across a wireless network	104
Wireless troubleshooting	105
Wireless troubleshooting checklist	105
Resetting the wireless settings to factory defaults	106
Cannot print over wireless network	106
The Continue button is unavailable	109
Cannot print and there is a firewall on the computer	111
Wi-Fi indicator light is not lit	111
Wi-Fi indicator light is green but the printer does not print (Windows only)	111
Wi-Fi indicator light is still orange	113
Wi-Fi indicator light is blinking orange during installation	114
Wireless print server not installed	118
“Communication not available” message displays when printing wirelessly	118
Communication with printer lost when connected to Virtual Private Network (VPN)	120
Resolving intermittent wireless communications issues	120
Notices	123
Product information	123
Edition notice	123
UNITED STATES GOVERNMENT RIGHTS	124
Trademarks	124
Licensing notices	124
Federal Communications Commission (FCC) compliance information statement	124
Hinweis zum GS-Zeichen	125
Noise emission levels	125
Temperature information	125
Waste from Electrical and Electronic Equipment (WEEE) directive	126
Product disposal	126
Battery notice	126
ENERGY STAR	126
Power consumption	126
Product power consumption	126
Power Saver	127
Off mode	127
Total energy usage	127
European Community (EC) directives conformity	127
Regulatory notices for telecommunication terminal equipment	128
Notice to users of the US telephone network: FCC requirements	128
South Africa telecommunications notice	129
Notice to users of the Canadian telephone network	129
Notice to users of the New Zealand telephone network	130
Notice to Users in the European Union	131
Regulatory notices for wireless products	131
Exposure to radio frequency radiation	131
Notice to users in Brazil	132
Industry Canada (Canada)	132
Taiwan NCC RF notice statement	133
Notice to users in the European Union	133
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	135